Marie and staff are always excellent. Please provide more local truck availability to them as the location is convenient for those on this side of ithaca. The main store that you push to is much further away. They do a great job here. Merci
james l
Customer Reviews for Taylor True Value Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Very friendly and helpful people. Made for a pleasant experience.
Jeff MGood experience overall, but was unable to scan my license using my phone and info had to be entered manually.
Jefferson CThe gentleman was very helpful, polite and quick service due to the change of location for pickup and drop off. I highly recommend this location for anyone looking to rent an uhaul.
Theresamarie BNothing really, the staff is friendly
Joey TThis location is always excellent. Marie and staff are awesome. Location is great just please give them more trucks for local rentals.
james lThis location is a cell signal dead zone. I arrived early so I was able to go inside and wait in line for 15 minutes to get the wifi password. When I went outside because the location closed the wifi signal was so weak that it only occasionally picked up right outside the glass door. They need a much stronger signal and they need to post the wifi password on the door for people checking in after hours. It took me 45 minutes to check in. The truck was grafittied and had a gash in the side, but the biggest issue was that the cargo door was so stiff I couldn't open it myself and had to have assistance. The ramp also doesn't fully go back into the truck. It took 20 minutes to return the truck because of the wifi issue. I will say the woman inside who gave me the wifi password was very helpful and pleasant; I went back outside voluntarily so she could leave since it was 5:15 and the location closed at 5pm.
Danyel WThe staff at this location are always excellent. They go above and beyond in customer service.
james lAll the staff at this location are always awesome. Great rental location. Prefer over the main location in Ithaca.
james lMarie and the entire team at this location are always excellent and give outstanding service.
james lThe truck was a disaster. Ripped metal, insurance claim stickers all over it, graffiti, door that didn't lock, and drove like a tank. My favorite sticker in the cab said Danger, the engine may make the floor hot and watch your kids, they can still open the door even if the door is locked. Upgrade this truck or retire it. Just sayin!
Elizabeth MThis was the best U-Haul experience I've had. Friendly and knowledgable staff, clean and like new equipment, and an easy check out.
Spencer RIt took over an hour to use uhaul website to return truck. I had full bars on my phone but the website was so slow it took an hour and 15 minutes to go through all of the steps. Very bad online experience. The location was fine
Rachel MMarie was very courteous and cooperative (another male employee whose name I did not get walked through deep snow to clear the windshield of the truck for me).
Tom CWasn't really sure where I needed to park the truck, there was no clear signage for returns except the key drop box.
Joshua WFriendly staff who were helpful and accommodating
Jody MThe U-Haul owner wasn't there. We had set up for online return. They should state before hand that you would need pictures of the inside, when I left the app to take pictures, I had to start the whole process over, very big pain!
Abigail CEverything went great
Richard TStaff was friendly and extremely helpful! Thanks
Tom SThe u-Haul app didn't work. I had arranged a pickup an hour before the location opened. When I tried the app it failed. I called the 800 number. They were unable to help. When the location opened the employees were very helpful getting me on my way. An hour and a half late, I did not appreciate having to stop for fuel as it had 1/2 a tank. My return trip at night I had to stop for glass cleaner and towels as the windshield was filthy. Mechanically the truck was fine. Keep the glass clean. Send the truck out with a full tank. Work on your after-hour pickup app.
William MNothing that I can think of. Was an enjoyable experience.
STEPHEN NUsed online drop off
Walter CMarie Sill was helpful, efficient, and kind. She made the process of returning the truck go very smoothly and quickly.
Teresa MMaria is the best. Speak with her.
Elizabeth MThe staff was very friendly and helpful. They ensured that all previous damage was identified and explained the process clearly. Thank you for making the beginning part of a very long move easier.
Gregg Ci waited an hour to get truck because her computer was down and then i got charged for gas that i replaced (drove 33 miles replaced 3,1 gallons) and still got charged gor 3 gallons and the guy had no ability to fix it, so he gave me a number of a mainnoffice in Rochester, told them my problem, lady said she would call back with answer and never did. The amount of effort for problem STILl not solved is absurd.
Jon Lthey did great to communicate with me by writing on the paper since I am Deaf.
Nora OPretty sure the heat was stuck on, or finicky at least. But ran well other than that!
Katelin NComputer processing needs to be better
ROBIN SI was charged a cleaning fee for a truck I brought back that was immaculate. i was very unhappy about it. The people who worked there were not professional. they did not where uniforms. I was not impressed.
Holly KRetire Ed to this location after hours. No opportunity to experience the facility or its personnel.
DAVID JThis is a great location out of the city of Ithaca, but the selection is very limited. Very friendly and helpful staff.
George BAll locations I went to were great, people I interacted with were pleasant and knowledgeable. My complaint is the coordination of uhaul. I was sent first 45 minutes to a location that did not have the requested equipment. Then to a second location, while in route to second location received a phone call that they also did not have a trailer, sent to a third location and hour in the other direction, when I got there they were not aware I was coming as promised on the phone, and had to dig the trailer and truck out of a a snow bank delaying me another 30min. In all I spent nearly 5 hours getting a truck and trailer to my starting point, of which 4 hours was wasted because of ineptness on the part of uhaul.
Michael THave the right equipment that u reserved of phone .....
ADAMDAVID CThey overcharged me $30 for gas. They didn't "remember" they gave me the truck with 3/4 full tank, and charged me for 6 gallons to fill it to full. I've already called to correct the issue, but I haven't seen any changes yet. Glad I took a picture with the gas meter + timestamp for proof. What a racket.
JASONADAM SStaff was very responsive and nice.
Paul NEvery year we rent from these folks. GREAT people. I have a very hard time starting the vehicle. Its hit or miss. It may start on the third try or the twelfth. It scares me when it won't start because of my job hauling voting info etc.
Elizabeth Mthe passenger side mirror was so loose that a few yards down the road the mirror was facing the street. I was blind on that side. Took truck back to taylor rental and a staff member tightened it. However still too loose and the staff memeber taped it. The tape didn't hold and when I got home I duct taped the mirror. Still didn't hold very well, but held better than the clear tape. Had to adjust 2 x's on the way to destination.
MARGARETLORD SI felt sorry for the woman working there, she was all alone but she did her best to take care of me as well as multiple customers on the phone. I wish her the best!
Angela BI dropped the truck off a day early, so I have no idea what the place looked like.
Virginia OPlace U-Haul sign with direction to go to back of building near the front entrance .
Richard NI am very disappointed in how my rental DID NOT work out as it should have. We were all set 2 weeks ahead of initial move when it was told May not have a truck for my date to pick it up. This caused an emotional upset as it was going one way and a plane ticket had already been purchased as I was told everything was set. Then I am told we'll you can pick your truck up at another location in Cortland. Ok well that would be ok as long as we have a truck. Turn around 2 days later I get a call from another place 15 - 20 miles away that the truck rental is in Ithaca all set. Ugh, what is going on here! Then Marathon calls and said your truck is here don't worry I will definitely make sure you have it for Friday morning the 20th. We'll wouldn't you know that was a lie because someone else DEMANDED that truck by calling head office! So Ithaca calls and said aren't you picking your truck up today? By this time I am scrambling trying to keep up with this mess!!! My driver goes to get it in Ithaca but my card wouldn't work as we had been told that payment will be made when you drop the truck off it will go thru the card on file. We'll thats not what Ithaca said...."no upfront payment, no rental"! At this point I was ready to get another company....so my driver had to make another trip back up to Ithaca the next day to get the truck. Now we have lost a day and time along with gas that was wasted making 2 trips, aggravation, and emotional upset for almost 2 weeks!!! I am not happy and many people will know what I have been thru! And it still cost me over $2,700.!!! I never had 1 issue with Penske rental...and will use them again!
William S5 minutes to drop off and get confirmation email - easy!
RICHARD SMore staff.
Donald HThey failed to set up the key in the lockbox so I could pick up the truck early. My reservation was for 7 and I have to wait an hour until someone showed at 8 to get me the truck. Then the paperwork took a really long time because their internet service was not working well. The woman who helped me was very nice. The drop off was pretty easy, but again the computers were slow.
STEPHANIESUSAN DVery thoughtful and profecssional service
KAREN CI have not used U-haul.
Mark VGreat customer service, everything was ready on time
Joshua P