I had made this reservation to be a contactless pick up. When I went to pick up the truck it was not even remotely ready to pick up. I had ordered an appliance dolly abs blankets and those weren't ready either. We had to let the truck run 30 mins before leaving so we could get the windows de-iced. The building is in horrible condition and smells like pot. I will never rent here again. Deplorable!!!Julie K.
Customer Reviews for TC Cab
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Brad O.
Le client n'a pas laissé de commentaire.TRACE S.
Le client n'a pas laissé de commentaire.Michael A.
Le client n'a pas laissé de commentaire.ALEXANDER B.
Le client n'a pas laissé de commentaire.CHARLES S.
Le client n'a pas laissé de commentaire.JUSTIN U.
My truck had a sensor out on tire so if one was going flat you couldn't tell. Other customer had a totally flat tire on their truck. Otherwise location hours are great and they were friendly.Jolene H.
Le client n'a pas laissé de commentaire.JUAN C.
Le client n'a pas laissé de commentaire.Karen H.
The trailer didn't have a convenient way to fasten the furniture I was hauling. I won't rent another one of your trailers because of thatR E.
When we got there to pick up the truck the guy behind the desk was asleep. I had to go and get someone from the cab office to wake the guy.HOWARD D.
Le client n'a pas laissé de commentaire.Mallory O.
I returned the truck at 12pm and at 8am the following morning I still had not received a statement of how much I was being charged.Jenny M.
Le client n'a pas laissé de commentaire.MARK P.
Le client n'a pas laissé de commentaire.FARAJ S.
Le client n'a pas laissé de commentaire.jason S.
Le client n'a pas laissé de commentaire.JEFFERY E.
No issuesGaymarie B.
Le client n'a pas laissé de commentaire.Rachel S.
Go to a different location, and DO NOT use the stupid return app. The place was supposed to be open until 6. I got their shortly after 5, and their signs said â€œopenâ€ and open until 6, but the door was locked. After knocking on the door, someone came and said that they were closed and to put the key in the box. I did that, and then noticed that I would be charged $20 if I didn't use the app to return the truck. Then, while in the app, it wants photos of inside the truck. I had already locked the truck and dropped the keys in the box. And, it's location service requirement wouldn't work until I found the right setting hidden in the iPhone. Big hassle! Then, when I called their today, I gave the guy my name and contract number THREE times, but he couldn't even find that number. Overall, just BAD!!Floyd F.
Truck needs new shocks!TIMOTHY P.
Le client n'a pas laissé de commentaire.ALEX B.
Same app problem. It wasn't working properly and the process was extended and intensive.Victoria B.
Fast and very friendly. This is the only location I'll be using now.GARY R.
Le client n'a pas laissé de commentaire.KENT M.
Le client n'a pas laissé de commentaire.SEPTEMBER N.
Le client n'a pas laissé de commentaire.TYLER U.
Le client n'a pas laissé de commentaire.SANDRA L.
Le client n'a pas laissé de commentaire.Troy E.
The gentleman at the location was very helpfulJOSEPH S.
Le client n'a pas laissé de commentaire.SANDRA S.
You tried to charge me allot more that we agreed on originally. Then brought it downbut i did not get my free 30 miles so i still got charged more than i should of. I wont ne back.Theresa K.
Le client n'a pas laissé de commentaire.LINDA W.
I was totally happy with everything myself. I wouldn't change anything.sheila M.
Le client n'a pas laissé de commentaire.RICHARD S.
Lot was smallish, everything went exceptionally well thoughJAMES J.
Le client n'a pas laissé de commentaire.CHAD W.
Le client n'a pas laissé de commentaire.MARC H.
The guy was super nice and explained gas procedure very well. He made sure we knew exactly where to drop off the van when we got to our destination.trefzger B.
They didn't have the appliance dolly. And almost no supplies. The employee had not been trained properly on the computer and almost messed up the orderKenneth B.
The truck I was given was highly damaged. The bumper was falling off, gladly I took a picture of that. While driving the bumper fell off, simple driving in town, we tried to "pop" it back on and that's when we realized that the dent was all that was holding it on! It wasn't until later that we noticed there was a hole in the top corner of the overhead so I didn't get a pic of that until we left the property. You could tell it was old damage that was not repaired correctly, HVac tape was used to fix said hole, which makes me wonder what the insurance money was actually used on since I'm assuming a claim was filed??? The brakes were bad on the truck and it felt so unsafe that we returned the truck early and now have to find other means to move. Also if you want to be treated poorly and talked down as a woman to and don't mind non-mask wearing Uhaul reps I guess TC Cab is for you, but I don't recommend them at all.LOLA S.
Horrible experience with everyone but the TC cab co. We were originally supposed to pick up our truck elsewhere and then drive and pick up the towing trailer. Upon arriving to the first location we couldn't get the website or app to let us do the 24 hr share so we called support. We were on the phone for an hour trying to figure that out. Finally we get the keys and get to get in and there is garbage everywhere and the check engine light is on in the first truck. So we call support again and finally figure out what our options are. We pick up a 26' truck and trailer from TC Cab and they were wonderful. Very helpful. We pack and get moving and about halfway through our journey, one of the chains snap on the trailer. So we stopped and called roadside assistance and they didn't come for about 2,5 hours when they had originally stated 1 hour. No one called to see if we had been helped like they said they were going to. Overall a pretty bad experience and wouldn't recommend you guys to anyone. We will be going with a different company next time we need a service like this.Alyssa H.
Excellent all around experience. Was ready to go when it was suppose to be picked up. Very friendly staff. Will be back to rent from again! Je les recommande fortement.Anthony J.
Le client n'a pas laissé de commentaire.TIMOTHY G.
Le client n'a pas laissé de commentaire.WILLIAM D.
Carl went out of his way. To speed my transactions. Credit to the company he is. Thanks cariMARK R.
The gentleman at the location was very nice and helpfulDENNIS C.
It seems to me everything is fine so far, And I thank you for your Prompt and eficant on time Service, Alsome U-Haul Service, Thank You ,Mrs Roberta Lowery.ROBERTA N.
There was no furniture dolly included, although I had paid for one, and even called to confirm it the day prior! Four of the six tires were at half of the recommended pressure! I called back & was told to contact U-Haul's roadside assistance. I did, and it was over 11 hours until someone came to air up the tires so we could get on the road!REBECCA S.
Le client n'a pas laissé de commentaire.DENNIS H.
Easy to work with.STEVEN S.
The truck was supposed to have a hyd lift on the back and did not. Also the dolly etc. in the cargo area was not attached and flying around banging into the walls. This truck should be retired!DANIEL S.
Le client n'a pas laissé de commentaire.FELECIA U.
Le client n'a pas laissé de commentaire.TONIA G.
Le client n'a pas laissé de commentaire.Jeffrey B.
There were oil stains inside the back of the truckTRAVIS B.
Le client n'a pas laissé de commentaire.CHARLES F.
Le client n'a pas laissé de commentaire.BREEANNA O.
Le client n'a pas laissé de commentaire.Kyle A.
Le client n'a pas laissé de commentaire.KATHRYN H.
Le client n'a pas laissé de commentaire.GARY H.
Le client n'a pas laissé de commentaire.KURT N.
Le client n'a pas laissé de commentaire.Mary H.
Le client n'a pas laissé de commentaire.GRIFFIN N.
Le client n'a pas laissé de commentaire.Tonia G.
Le client n'a pas laissé de commentaire.JOHNNIE B.
Pickup and drop off were both super easy and the location was convenient and easy to access. I did not receive the 2 furniture dollies which were supposed to be part of my rental and did not realize until I was onsite moving and had to improvise.Randall B.
The truck and service with the truck went smoothly. We checked in on line. The movers that we used not so much, they were hired through the u-haul site. Due to the movers quitting after arriving late- we ended up needing the truck another day, so was charged accordingly.Reynold M.
Le client n'a pas laissé de commentaire.Derrick M.
Le client n'a pas laissé de commentaire.LINDA N.
These guys are great! Went out of their way to help me get my rental and on my way to get my son moved on to his new college home!JOEL M.
Found the experience to be very pleasant and easy. In fact the person that works days was very helpful though I don't recall the name.STEPHEN M.
I live in Bloomington/Normal and fully expected my reservation to be filled locally. Instead I had to drive 40 miles to pick up the rental trailer. The location was good to work with and I have no issues with them at all, just did not expect to be sent there to fulfill my reservationCary E.
Le client n'a pas laissé de commentaire.Todd K.
online it says this business was open till 6pm, the "OPEN" light was turned on in the window but all the doors were locked... I had a scheduled pick up at 4, got there 20 minutes late and no one was there, called Uhaul and was able to hook up to the trailer that they had obviously set out and got ready for me. was just frustrating that the business says it's open until 6pm and it was locked up.Linda O.
Le client n'a pas laissé de commentaire.REYNA M.
Great experience!MATTHEW B.
I have never rented a UHaul and had the experience that I did today. The truck was completely filthy on the inside. The owners didn't appear to have even removed the previous renters trash from the cab. I have pictures to prove it. There was also debris in the back of the truck too that I had to throw out, such as someone's sock. I even know the name and address of the previous renter because he left his contract agreement in the window, which shows neglect on the owner's part. When I checked the truck in after I was finished with it, I had to answer a question about the truck's cleanliness and I then suggested that it needed cleaning. Then they tried to charge me $25 to have it cleaned! Ridiculous! I actually cleaned the seats off with disinfecting wipes once I got it to my place, so it was cleaner when I dropped it off than when I picked it up. I will never be back to this location.Kelly R.
The storefront customer experience is sub-par. The building is run down, dark indoors and people were smoking inside. It just seemed like an old vacant office building. I would not recommend this location to my female friends or family, it just doesn't seem like a safe place.Michael P.
Le client n'a pas laissé de commentaire.Shane W.
6x12 trailer. Trailer was overall good shape. Upon checking tires after pickup, 3 were at 50lbs 1 was at 25lbs. I figured that was on the dealers check list before renting outJeffrey B.
Over charge drove 42 miles to get vehicle that I wasn't even going 2 miles for my move .No accommodations for me or anything. Poor customer serviceJENNIFER M.
Le client n'a pas laissé de commentaire.TIMOTHY K.
Le client n'a pas laissé de commentaire.Darrin D.
Reserved trailer a month ago at Washington location. Last minute rental location changed to a different more inconvenient locationArthur M.
First trailer we rented had a flat. The second one we started loading at home and realized it al so had a low tire. It had 10 pounds of pressure. We filled it and made it to Nashville. So, it just wasn't checked. We also noticed while loading that the safety chains where ground down. One side was completely ground through. Usually have good experience with DCTimothy J.
Be sure any ordered accessories are in the rental truck!Dennis M.
Easy,everything was explained in detail. Great people at this location.Jonathan L.
Le client n'a pas laissé de commentaire.RICHARD M.
Le client n'a pas laissé de commentaire.Daniel J.
Le client n'a pas laissé de commentaire.Kari A.
I got charged extra when UHAULS Internet system going down according to whoever I talked too who had me on hold for hours and I TOOK A PICTURE OF MY MILES GAS AND THE PICTURE OF UHAUL BEING IN FRONT OF UHAUL PLACE AT 9:27pm I didn't have that up until 2amMARISSA Q.
Le client n'a pas laissé de commentaire.David D.
Le client n'a pas laissé de commentaire.MICHAEL C.
Check-in/out was a breeze. And staff was helpful. Have moving pads available.RONALD D.
This was not my preferred pick up location. Improve your organization so that I can actually pick up reservation at the correct location. My reservation in advance seemed like a waste as I had to drive 45 mins to pick up the truck.DOUGLAS S.
Le client n'a pas laissé de commentaire.April F.