This location is very handy and much closer & easier to get to than other locations. The owner answered phone calls after hours, providing quick professional service and assistance.
JOHN K.
Customer Reviews for TCB Automotive & Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The truck had diferente mileage that stated on the app, I took the picture of the mileage and updated to the app now I'm getting charged for over ~500 miles when I have done only like 40 to 45 miles on my rental, this is really bad for business I'm hope that this can be solve fast to I will keep using uhual other wise I will be looking for other options and posted on my social media in order that my friends stay away from this kind of bad business behaviors
Juan A.Our experience was absolutely terrible!!!! This location needs to be re-evaluated by U-Haul management. My rental van didn't have the following items: appliance hand truck, furniture dolly, 12 blankets. The Truck/Share mobile application isn't user friendly; I have many specific issues to address. My overall rating of U-Haul is negative five stars!!! Please have a manager call me at: 703-772-0807 Paul Landers
Paul L.Area is a little sketchy. Would not go at night.
Ed D.Location is in sketchy neighborhood with poor lighting. Had trouble finding the box to drop the key.
MICHAEL S.This location was dirty and rundown. The area felt unsafe. The drop box was difficult to find. I would not recommend it to others.
rebecca A.Bad part of tken. Basically located at a repo lot. No office and no personnel on site. Went here to save money on one way drop off but wouldn't send my worst enemy here. Disgraceful to the brand
Dennis M.Nothing wrong with the location but Uhaul canceled my reservation and I had to rebook. Now I'm 1,5 hours late on my moving loading day!
Belinda B.Be open on the hours that are posted to be open.
Scot M.I am just waiting for my refund for my rental truck because I didn't take the storage unit so I was told that I would be getting some money back on my rental truck thank you Karen Gunter
Karen G.Have dropoff at different location!
GAYLYN L.They charged me
Eduardo L.Truck had not been clean. Items were left from previous customer in the front and back.
Latarchia S.Nice staff. Great truck. Thank you.
Donald L.I had to come to the location twice to do a mobile pickup and I had to contact customer service both times. I have completed a mobile pick up from a different location and did not have any trouble. I was completely disappointed. Then I wanted to extend my reservation for additional hours since I only booked for 12 hours. I was going to be charged $58 for an extension which was not even 24 for an entire reservation then another $20 if I allowed a check in to happen on Monday by a representative. I declined, I at least figured by all the trouble I went through was that I could get a free extension because I'm pretty sure no one was renting the truck on Sunday morning from that location. When I lifted the door on the back of the truck, there was a belt and some cover left inside which I took a picture of, so that wasn't fully clean. Overall just disappointed with this reservation. Probably will not use U-haul again. Merci
Laconda E.Although everything went smooth with the pickup, it's nestled in a neighborhood and I feel like the location is just too out off of a main road.
Darlene M.The area did not seem safe, and I was dropping off on a Sunday morning.
Glenda B.The only issues I had was the online app of return. It wouldn't let me return so I just left the keys in the drop box at the location.
Larry L.Nobody was there so i could not drop the uhaul of so of crouse they charged me because they didnt see where i dropped it off...i put it in a drop box that was not checked and i got charged for no gas in the teuck but i was told you only put the gas that was in there back which was none
ronald K.Truck was filthy and smelled horrendous. No inspection was done with us no explanation as nation of buttons...nothing. would not use this location again
susan R.I wasn't aware there wouldn't be any attendant at the site. Also upon my return there were lots of pics to take and the neighborhood is not the safest or well lite. I will choose another location next time but the truck was fine.
beverly M.No one on site available to provide service. The telephone number I was given was to an off-site dispatch service. It took three call to get to a dispatcher who would help me. All were rude and seemed bothered to have to take my call or provide service. Location and business appeared shady.
Danny F.They charge me for fuel level that's not far. Bcoz I make sure when I drop of u haul .the fuel level is the way the they give me I m not satisfied with that charge on me. That's a wrong way to make money from u guys..
Viral P.The tow service was a dirty yard with junk cars but the office was fine. Hard to find the door to the business
Helen K.Not friendly at drop off or helpful and it took 2 days for me to receive a final receipt after speaking with the area sales manager.
Sierra M.Overall, I have several issues with this equipment order, but they mainly concern the online reservation process, U-Haul's customer service representatives' knowledge of services, or the lack there-of, and the value of services offered by U-Haul. The only qualm I have with TCB Automotive and Towing, is the location in which the business operates. On 7/26/18, I reserved a 9ft moving van for the morning of Sat 7/28, with plans to use it to move 2 tables, that were too long for my Nissan Sentra, to a location in my neighborhood, where we were holding a yard sale. I did not really want to spend $35.00, just to move the tables but I decided that the truck would help simplify, what was already anticipated to be stressful and busy day, and was justified for $35. I received confirmation of the reservation, made for Sat 7/28 @ 5:00am at a U-haul rental location, which is only 0,02 miles from my home, for 8 hours of use. The rate was $19,95 plus 0,79 per mile. Which in the end I figured that we may accumulate a whooping 7 miles on the odometer so I wasn't too worried. Next day, Friday @ 4pm, I received a message stating that the location I "reserved the equipment" actually did not have the van or anything comparable available so I would have to drive to another facility to pick up the vehicle. At this point in the day I was at work, for a restaurant during our Friday night dinner service, so I took an emergency break to make a call to U-Haul customer service to see what was going on . I called and was placed on hold for approx.8-10 minutes, only to be told that there was nothing available anywhere near my preferred location and that the nearest place that I could pick up the van was "4 miles" from my home. I really didn't have any other options, at this late time, so I accepted the reservation for the following morning at 5 am at this location. When I arrived to pick up the rental at 5 am, the facility that at the customer service representative had transferred my "reservation" to, was not the 4 miles that she had quoted me but 8,1 miles (one way), and in addition to being very secluded and pitch black at 5 am, it was also not a location that offered 24 hour pick-up. SERIOUSLY? How does that even happen? How do you reserve something for someone at a place that doesn't even offer or have availability of what you are attempting to sell? So I had to call U-Haul at 5am to figure out what in the world I was supposed to do, and was, yet again, sent to another location that would be able to "accommodate" my needs, but at this juncture there was nothing else I could do. I was scheduled to have my sale set-up at 8:30 that morning and I needed something larger than my car to move stuff. So in effort to cut this long story short... the next facility I was sent to was located 9 miles from home, in the worst part of Spartanburg, SC that I have encountered since moving to the area, and I was mortified, but again, nothing I could do. Fi
Kelly S.The online check-in process was horrible. The worst thing in customer service ever.
Valentina D.This drop off location was closed on the weekend and it is actually a garage in an undesirable area i am not familiar with the area but i didn't feel comfortable being there eventhough when i spoke with the person in charge over the telephone he seemed to be very nice and helpful l used the drop off app and it went well
Radi M.Rien
RAndolph C.Extra Charges were not told and fuel fee when the tank was filled
Ashley P.The owner/operators were very mEan and rude. The equipment was no well maintained, the checklist was not gone over prior to exiting. It was an overall horrible experience. They made no secret that dealing with Uhaul and it's processes was aggravating and ghat they only carried inventory to be able to tow for Uhau.
Jerry S.I walked around to the back of the building because that was where the entrance was, and stood at the counter for 5 minutes or more because the lady was on her phone. When she did acknowledge I was there she told me that the guy that handles the uhaul was not in. She called the man and he said just drop it out front that there was nothing for me to sign or anything. I thought this was strange so i took pictures of the vehicle in front of the building from all angles so that they couldn't say we damaged it or didn't return it which is exactly what happened. I received an email saying i did not return the uhaul. Don't do business with this location. They are very unprofessional and lazy!
Julie K.I dropped off three different pieces of equipment at three separate times of day and never saw a human.
tom M.No help at all. Told they close at noon. Contacted me the next day and claimed I had wrecked a door, after walking around and stating everything was fine. Wanted to settle for cash?
Richard H.Rien
stephen G.Location didn't want to be uhaul agent.Also at rental time was no agent an the site I have to wait and call around to getting office to open.
anton C.Someone charged my account twice when I made a exceptional time frame to bring it back the same day.. then lied about it told me to Call customer service and I got talked over and basically made me look like the bad guy wouldn't recommend a third party to rent from again
stacy B.Reserved truck a week in advance.Called to verify everything was good for my 9:00 am pick up. Went to pick up truck and it wasn't there. Had to drive across town to TLC Automotive to get a different truck. Owner wasn't there because he wasn't expecting anyone at 9:00.Had a moving crew that was being paid by the hour waiting on me at my house. Didn't start loading the truck until 10:45 am. Tried to contact customer service with no luck of course. Stayed on hold and no one ever answered. Will prob not use UHaul again.
BUTCH H.This was a horrible experience. It seems to be a one-man shop. Very unprofessional. He got to the office late, the truck was dirty with cement on the floor, both in the cabin and in the back. He never offered to clean it.
CUTHBERT A.I was scheduled to pick up a trailer at 10 am at 1030 am I finally was able to leave with the trailer. Took a very long time
Alexander F.