Rude and unprofessional. Especially next day when I called to correct error in charges. The manager repeatedly interupted me. This is even after I asked to NOT be interupted.Victor S.
Customer Reviews for TDT Promotions
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Irving, TX 75038
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au mer : 9h am à 4h pm
- Jeu : 9h30 am à 4h pm
- Ven : 9h am à 4h pm
- Sam : 10h am à 2h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
It stated online that they closed at 2p. They didn't answer when i called at 1:28p when arrived at 1:40 they were closed. I had to do the 24-7 process that was highly difficult. The lock they placed on the back of the truck was old and very difficult to open. It took me almost an hour before I pulled out of the parking lot. The whole process delayed my whole move. Never again with this location.Brittany G.
Make return easyRucha P.
Le client n'a pas laissé de commentaire.Karuppusamy M.
I rent the dollie on the app but they doesn't have it when I pick up but they still charge my fee . And two of the employee promise they gonna change the fee but no . I am really mad about this place!!\Keting L.
Thank you Ashley for all you did to make renting from TDT a pleasant experience.Randal O.
Le client n'a pas laissé de commentaire.Precious J.
Excellent customer service. Very friendly and helpful at check in. The uhaul return was smoothNitin M.
A sign on the office door would be helpful. I legitimately only realized that was their office when I saw people walking out the door. The young lady that assisted me was great. Very friendly. Recommend that in the future to clarify to customers that they have to complete steps to check back in the truck online after hours BEFORE turning in the keys to the night drop.Krystal T.
You need to have a better system to coordinate these trucks. The truck I needed was not available.TIMOTHY S.
Le client n'a pas laissé de commentaire.Teja B.
I had quite a bit of difficulty using the app and getting it to work.Seth D.
Le client n'a pas laissé de commentaire.EVA R.
Let us m ow that insurance is being charged ahead of time I put on my reservation no insurance but it was charged anyway no big deal but would hve liked to know that it was required ahead of timeBrionna W.
Le client n'a pas laissé de commentaire.PRAYAG B.
Le client n'a pas laissé de commentaire.Tjen K.
Her customer service was excellentadrienne M.
Le client n'a pas laissé de commentaire.Venkatraman S.
BienANTONY RAJ R.
Le client n'a pas laissé de commentaire.SATHISH K.
None of the equipment I reserved was there and the keys for the truck weren't left out for me. So I was unable to move and pretty much wasted my night.odis B.
Le client n'a pas laissé de commentaire.chavonna L.
Le client n'a pas laissé de commentaire.CHRISTOPHER E.
Le client n'a pas laissé de commentaire.Christina O.
Le client n'a pas laissé de commentaire.Tisha C.
People were too rude and asking to take insurance. They are not aware of U-Haul policySARAVANAGANESH N.
it was closed - that is my reason of n/a, used app to complete the drop off.James S.
Le client n'a pas laissé de commentaire.German L.
Le client n'a pas laissé de commentaire.Carlos C.
Nothing wrong with service at property. Issue was with uhaul.com - couldn't log in via 2 different iPhone to make digital pickup. Had to go home to get iPad which worked. Set us back a valuable hour.Ross P.
Le client n'a pas laissé de commentaire.Ashley W.
For some reason Apple Maps took us to the wrong location (about 3 miles south of the Uhaul location). I called to get directions and the lady on the uhaul phone did not know the closest cross street. How to get to the store. She uses here gps to drive to work and did not know how to direct someone to get to the store, and on top of that there was no one else to talk to for directions. Simply horrible. Worthless. Drove around on Walnut Hill for a while and finally stumbled upon it. She wouldn't even send me pinpoint to my phone to allow me to drive to her location. Awful service worst uhaul experience ever. I've used uhaul a lot and this was the lowest form of service.Kirk M.
Le client n'a pas laissé de commentaire.Haley W.
I'm not sure what could be done at this location to improve. I've rented several Uhaul trucks over the years with several moves and this location was by far the best one. Ashley was extremely helpful and accommodating. Will definitely recommend people to go here!MICHAEL F.
Le client n'a pas laissé de commentaire.JUAN T.
Loved, Loved the Office Manager there!.. Thanks TDT Promotions!stacy L.
Le client n'a pas laissé de commentaire.NAJMUL H.
John called me to verify I still wanted to have the vehicle. I told him I was in it in another city already. He got very agitated and told me that there was no way. I did not have it dispatched and I was at risk of them â€œtaking the vehicleâ€. He got very defensive when I told him that I did everything on the website to check it out. â€œNo you didn't. They can come take the truck from youâ€ was his response. John was very rude and very much the person who put a BAD taste in my mouth for uhaul and any future uses.Tim H.
Le client n'a pas laissé de commentaire.joseph M.
Le client n'a pas laissé de commentaire.Jeffrey D.
Would ask U-Haul include the mileage to/from pick-up then to/from the destination to drop off. The appearance comes across as "nickel and diming" clients. While one can call the location for an immediate reservation and factor in the additional mileage. U-Haul seemingly should have a system in place to calculate "load location" to where the pick up is. then destination and drop off.Joseph S.
Le client n'a pas laissé de commentaire.MICHAEL A.
Le client n'a pas laissé de commentaire.Jordan M.
Le client n'a pas laissé de commentaire.Kenneth A.
Le client n'a pas laissé de commentaire.Ifeoma M.
Le client n'a pas laissé de commentaire.Benjamin M.
Le client n'a pas laissé de commentaire.Richard M.
Le client n'a pas laissé de commentaire.Roderick D.
Obtaining the truck was a little confusingalfreda S.
The service representative (owner) was excellent. The van and price paid was fair. It was a totally positive experience.tony B.
Le client n'a pas laissé de commentaire.Jacqueline C.
Le client n'a pas laissé de commentaire.THERESA E.
other than the vehicles parked in the lot... there was no indication of the location. it is in a generic office park. Some signage would be helpful. Staff was terrific and process was very easy!Daniel E.
One of the front tires was not in good condition-ASHER S.
Le client n'a pas laissé de commentaire.Eric J.
I don't recall her name but the associate that managed my pickup was extremely nice and amazing. She was very helpful, gracious, and went out of her way to ensure that my pickup was easy. She even cleaned the cab of the truck before I used it which I greatly appreciated.Luther E.
Le client n'a pas laissé de commentaire.marcus P.
They were kind of shocked at the state of the truck I was given. Helpful and friendly staff on site, clean office to wait for my ride.LUIS R L.
Le client n'a pas laissé de commentaire.SAMUEL K.
Added safe move to rental, was not included in reservation, did not have the opportunity to decline when picking up equipment.BRIAN F.
Le client n'a pas laissé de commentaire.gaoussou B.
Le client n'a pas laissé de commentaire.Kayla R.
Super helpful staff I accidentally rented a vehicle on the wrong date Not only did they quickly correct , the staff also explored the best possible rate I'm very happy with the entire experience Well doneHans H.
Le client n'a pas laissé de commentaire.matthew S.
Le client n'a pas laissé de commentaire.Delores T.
Gas levels were correct on key in but dropped down the moment vehicle was started, charged me for it and when asked about it through email, there was no response. I even submitted gas receipt as well. Zero custom care at this location.Satish B.