They were ready for me - quick and efficient. Lots of parking and easy access.WILLIAM L.
Customer Reviews for Team Blue Hand Car Wash
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
We had an appointment for 8 am and when we showed up and checked in for our appointment on time and NO ONE WAS THERE to give us our key. We called the customer service line and waited for 30 minutes only to be hung up on once connected. We called the car wash that we were to pick up the UHaul from and finally connected with someone at 9:15. We couldn't even leave a message. We weren't able to get out truck until after 9:30-an hour and a half after our scheduled appointment. Moving is stressful enough but not being able to figure our how to get keys to a van you paid for only elevates the stress.Kerri K.
My only issue is the 5X10 storage units are advertised as good for a 1200 sqft 1-2 bedroom apartment and the door frame itself is maybe 3 feet wide and I'd say the unit is only enough to hold a studio apt without a couchKayleigh W.
Le client n'a pas laissé de commentaire.ROBERT P.
This location was run by a bunch of of children ( who clearly have no idea what they are doing. I had to wait for 45 min while they shoveled the truck out of the snow and it hasn't snowed in a week but it's still covered and somehow that goes against my reserved time. You advertise for a 20 $rental but it ended up being 75 $tell me how 20 and 75 are remotely the same thing I was charged almost 4x as much as advertised I am never going to use this horrible service ever again and I will never recommend it in fact I will do the opposite and advise other people against using this service.Phillip S.
Le client n'a pas laissé de commentaire.CONNIE R.
There was no one at the front desk when I went in. The whole place smelled like weed. The first guy who helped me wasn't even wearing a mask. When I returned it. The second guy was wearing a mask but has no idea what was going on.CHARLES F.
Le client n'a pas laissé de commentaire.DANIEL R.
Building was dark when I arrived difficult to find in dark they had turned off all interior and exterior lights before 5:30 pm Van was very dirty in cab and back Right front tire light was on needed air, was told my problem they couldn't add air had to drive around to find station with working air pump and charged mileage as well as aggregation Told too busy washing car( 2 people) when I turned in Van and they would email receipt in 10 minutes took until next dayKevin M.
Le client n'a pas laissé de commentaire.Linda W.
Le client n'a pas laissé de commentaire.Elliot M.
Location was fine U-Haul Mobil app however caused many problems including a 1 hour wait and 20 minutes in the phone with support. Glitch in app : did NOT provide a lockbox or codeDavid W.
The truck did a great job but I wanted to mention a few things: 1) AdvanceTrak, antiskid and ABS warning lights came on but went away after a while. 2) Something wrong with headlights. When I returned it, the mechanic said it might have a blown fuse. The lights came on but they were very dim. 3) Wiper blades need to be replaced. 4) Made a noise that sounded like tappet noise when coasting but I think it was normal. Otherwise, the truck performed beautifully.Kenneth G.
Le client n'a pas laissé de commentaire.BERTISHA S.
Le client n'a pas laissé de commentaire.RASHEEDA W.
Le client n'a pas laissé de commentaire.STEPHEN F.
Le client n'a pas laissé de commentaire.YEVETTE B.
The woman I picked up from was on a FaceTime call the entire time I was in the office. She NEVER wore a mask or attempted to find one. Jus ignorant. The location is also a hassle to find.Tamika G.
Everything was great, truck could use a muffler or something as it was loud but otherwise great experience! ThanksChristopher C.
Service representative was helpful and he did quickly check the truck I returned. Generated receipt for return and experience was pleasant.DHARMESHKUMAR P.
Trash was left in the front seat of the van. Other items were left as well, including someone's sunglasses. No evidence of cleaning and disinfecting. Very unsatisfactory.Ronald L Z.
Le client n'a pas laissé de commentaire.Vincent S.
Le client n'a pas laissé de commentaire.Gina G.
Le client n'a pas laissé de commentaire.George O.
I think the app (which I tried to use) is kind of rocky in it's functionality, but when I went in, I was happy to speak with the knowledgable, available person behind the counter.Clement A.
The process to pick up and drop off was both hassle free and quickKenneth A.
My experience was excellent. I did all the paperwork online which was GREAT!!! I should have come earlier to do that, so as to not eat into my rental time. But the process was easy and the truck was perfect.Eric R.
Fuck you U-Haul you're on some shady bullshit. Fuck you.Ryan K.
Le client n'a pas laissé de commentaire.Andrew K.
Truck was and mess rear lite in cargo area did not work steering was very loose truck did not handle well at all!Kevin B.
Le client n'a pas laissé de commentaire.JOE Z.
Have more staff on hand. Had to wait to pickup and drop off, even though I did online check in and return.Scott S.
The floor bed rubber was curled up and three bricks held it in place. It was a tripping hazard throughout the move. The mobile program to book the vehicle would not accept two different phone numbers that were 1 digit apart. The staff were pleasant but hard to find.Sally J. M.
Have the employees trained better. I am now going through monetary set backs because a gentle failed to check my vehicle as returned until 3 days after. This caused other workers to loop and squabble the system to help me but by principle alone, I feel like it did not warrant keeping the incident under wraps. Never Gad this issue with Uhaul and I've used uhaul to move 7 timesVictor C.
Le client n'a pas laissé de commentaire.Richard S.
Le client n'a pas laissé de commentaire.Daniel H.
Le client n'a pas laissé de commentaire.linda P.
Le client n'a pas laissé de commentaire.SHARON M.
Clean your rentals. I enjoyed the free, stale coffee mugs, and cigarette smoke in the cab, as well as the rotting french fries in the back.Jeffrey L.
Le client n'a pas laissé de commentaire.Rui R.
Le client n'a pas laissé de commentaire.James C.
Le client n'a pas laissé de commentaire.Yeongbin K.
This is the second and now last time I am ever renting from U-Haul. Both times the truck I reserved weeks in advance was not available and I had to go out of my way to pick up my truck. When I got to this location people working there were out back smoking a blunt in the car wash bays. The truck's exhaust was either disconnected or has a massive hole in it because it was extremely loud and unbearable to drive without blasting the radio. They provided me with a broken key and told me I needed to bring all the pieces back when returning the truck. Absolutely horrible experience both this time and last time. Guaranteed this is the last time I use U-Haul for anything!Vlad I.
The mobile check in was not smoothglenn D.
Le client n'a pas laissé de commentaire.Thomas G.
Le client n'a pas laissé de commentaire.Kevin K.
Equipment is very old and the holding the steering wheel was not an easy task. While the seat belt was buckled, the alarm kept going off. Windshield was not clean which made night drive a nightmare with light reflection.Khamis K.
Truck smelled a bit and didn't feel super clean. Truck was also extremely loud.Richard R.
Le client n'a pas laissé de commentaire.HE Y.
The agent at the desk was more interested in washing his car than helping me. Not friendly or helpful at all. told me to go to the truck and follow directions on my phone. Truck was extremely loud, needs a muffler, needed hearing protection to ride in it! Then when I returned it 8 hours later....not the 24 I could have had it for,they overbilled me for more pads then I was given when I rented it. They charged me for a dolly which I did not ask for, nor was it in the truck. When I returned the truck I asked the agent to come out and check everything, he refused and said he would just email me the bill. I have rented many Uhaul trucks this was absolutely the worst service I ever receiver. I would not recommend this site to anyone!LARRY O.
This is a big scamchristopher M.
Le client n'a pas laissé de commentaire.Austin S.
Le client n'a pas laissé de commentaire.DAVID H.
Le client n'a pas laissé de commentaire.James D.
Everything was simple and easy to follow.William A.
Le client n'a pas laissé de commentaire.Marlyn S.
Le client n'a pas laissé de commentaire.Joe W.
I chose KOP as my location, 5 minutes from my home for 8am pickup. Night before I receive a text message that Uhaul changed it to Lansdale, 45 minutes from my home and changed time to 11:30am. I had movers scheduled for 8am, we had a 6 hour drive ahead of us and this caused us to miss our deadline. Plus I was charged for the extra mileage from Lansdale. I complained and Uhaul traffic coordinator didn't see any problem with what was done. Won't rent again from Uhaul.David H.
Shop opened 20 minutes late.GARY B.
I was overcharged for 2 extra days, for the truck, the insurance, environmental fees, taxes, etc. I wasn't able to do contactless pick up on the site. I still have not gotten a refund of about 75 $and if I don't get it soon, I'm going to be REALLY angry and get my credit union involved until I get my money back. This whole experience has been horrible.MICHAEL S.
Have all vehicles at full to avoid haggling over 1/16th of a tank of gas. I drove 16 miles, added 2 gallons to a chevy pick up, and was charged an additional 6 $because it was off by 1/16th tank. So effectively i was being told the pickup got 4 mile/gallon and I should have put in an additonal 2 gallons.Carlos T.
I was told by employee at team blue 2 days before my move that the store would open at 8 on sat morning. I got there with another customer who was also personally told 8 am as well. 8:20 and nobody shows up. U-Haul online rep tried to get us into our trucks virtually but team blue kept all keys inside, so they had to call the owner to come in and open the store. Major miscommunication between owner and his employees. Didn't get truck until 9:15 am.Tyler T.
Service was POOR. Run by a pair of high school drop outs. Even though I had a mileage contract, they wanted receipts. I turned the van in a day early, but was offered no refund. Van ran great. I had a small ding that was covered by insurance.Al S.
Le client n'a pas laissé de commentaire.Jeremiah C.
record the correct return time, and don't add a day to the charges.Klyde R.
Le client n'a pas laissé de commentaire.AARON W.
Le client n'a pas laissé de commentaire.steven S.
The truck we were assigned was clean and fine on the inside. However, the locking mechanism on the truck door was not well maintained. It seemed old and hard to open and close. It became stuck at one point and prevented us from closing the door. We were able to dislodge it and use it properly.Mallory H.
The place opened late and there was already a line. However, the staff was helpful and friendly once they started the check in process. The check out process went smoothly.Gregory G.
Great place. Large lot so hooking up and dropping of the trailer was easy. The staff is courteous and efficient. I will definitely use this place again.Anthony G.
Le client n'a pas laissé de commentaire.Thomas H.
I rented a 9' van for 24/7 pickup to be picked up at 7:30 am. We followed all instructions, arrived there by 7:10 to start the pick-up process and when we selected "pick up my truck" we received a message that our reservation was converted to hand pick up and we will have to wait until the location opens up. I reached out to Uhaul and there was nothing they could do about it and said we have to wait. By the time they opened at 8 there were 10 people in line, some of which had the same issue as us. This made us 2 hours late with our move. I filed a dispute with Uhaul to get a 50 $reservation refund but have not heard anything back from them.Jospeh S.
I booked the rental for 7:30. Found out that they open at 8:00. Called UHaul at 7:40. They said I should be able to do self-pick up. The App said I had to wait till 8 when they opened. Then, once I finally got in after 8, thye couldn't find the key to my truck. I finally got on the road at 8:30. I lost an hour. They only good thing was that it wasn't raining. Here's an idea - don't allow booking for times when they are not open.CHARLES H.
Le client n'a pas laissé de commentaire.DANIEL L.
Le client n'a pas laissé de commentaire.Kelly S.
Le client n'a pas laissé de commentaire.Deborah F.
We reserved a U-Haul truck for a Quakertown pickup. They say before we were supposed to pick it up, it was changed to Lansdale. Lansdale is additional 20 min away. Not o my was this inconvenient, it then we got charged for overage miles. Doesn't seem right.Marcio S.
Le client n'a pas laissé de commentaire.David R.
I had trouble with the online app when returning the van. It could not recognize my location. I had driven off the lot and was down the street when I first tried to confirm. When it failed to confirm ...I realized I had to go back to the lot. I went back to the lot and tried to confirm there again. It would not let me confirm there, kept saying it couldn't recognize my location even though location settings was ON on my phone. Then the link expired. Software needs to be able to reset after a failure.Linda S.
Building smelled like pee but overall the employees were very helpfulPeter K.
They were supposed to be open and have a truck for us at 8am. They didn't open until 8:45 am and we had to wait 45 minutes. By the time they got the truck it was an hour past the time we paid for. Then they tried to get us to return the truck early, because they had rented it out to someone else that afternoon. It was a terrible experience. And on top of it the employee there seemed stoned and Had trouble navigating the rental system. Because of it, I won't use UHaul againSara S.
Le client n'a pas laissé de commentaire.Priscilla K.
Online checkin was a bit confusing and took longer than I anticipatedDonna B.
This was supposed to be an online/mobile pickup. When accessed your website stated I had no reservation. This is the 4th time I've tried to pickup a truck with the mobile feature. It has failed each and every time. Very frustrating. I had to wait until the facility opened. Wasted one hour of my time.Sherman L.
Le client n'a pas laissé de commentaire.JAMES P.
Le client n'a pas laissé de commentaire.Scott C.
The customer service was horrible! Charged me extra , was asking for a refund , instead was getting attitude! Very unprofessional!!Nadimul A.
Great service..thanjswilliam D.
Too many texts. Just received one about returning the truck I dropped off about 1:45.DAVID H.
A sign in the cargo area of the truck states that you will charge the customer 25 $if you have to clean out the area after the truck is used. How much do you reimburse the customer who has to clean out the cargo area from prior use? It was FILTHY. Also, review with your employees the PROPER way to wear a covid mask to keep your customers safe. The mask should cover the mouth AND NOSE. A disappointing experience this time.ROBERT L.
Every thing went welljames D.
Le client n'a pas laissé de commentaire.Nathan S.
I was charged double the amount of insurance I requested. My pickup/drop location was changed on my way to pick up my reservation and was a 20 min longer drive. Staff refused to help with moving trucks to gain access to our trailer. The truck was dirty when we got in it. When I tried to extend my reservation, I called the number supplied by text message 4 times and the phone rang for 20 rings and then was disconnected. Finally, I rented a pickup truck trailer combination and wasn't told until I got to the truck that I had to supply my own ball for the hitch as well as pay extra for it. Horrible experienceBrandon B.
Le client n'a pas laissé de commentaire.Patricia N.
The online sign-in and equipment pick-up is very slow. I saw customers arriving after me dealing with the agent at the counter and leaving before me. I used the â€œQuicker & Easierâ€ way to rent from U-haul and It took me a lot longer.James D.
Le client n'a pas laissé de commentaire.ANDREA M.
Very friendly staff . Smooth transaction .Jerome J.
Le client n'a pas laissé de commentaire.Joseph G.
Le client n'a pas laissé de commentaire.ERDAL U.