Customer Reviews for Tech Auto Repair Plus LLC
(Concessionnaire U-Haul dans le voisinage)

135 évaluations

7610 Lee Hwy   Falls Church, VA 22042

(571) 297-8208

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 10h pm

Services dans cet établissement :

Pour nous contacter

(571) 297-8208

7610 Lee Hwy
Falls Church, VA 22042

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 10h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Jainulabdeen I. 
Évaluation :
2

Ordered 2x furniture dollies which were not in stock when I picked up UHaul. Location provided no advanced notice of lack of availability otherwise would have gone elsewhere. Location also did not provide dozen furniture pads, only received 11.bad customer service all around.

Abe G. 
Évaluation :
5

Improve mobile application for trucks . Better is with people

IOSIF T. 
Évaluation :
5

Courteous owner, prompt, appliance dolly almost new, good overall

Kristine B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JO ANN N. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Matthew M. 
Évaluation :
4

Very friendly staff and accommodating hours. I would recommend this location for anyone who needs a U-Haul.

Danny R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNY H. 
Évaluation :
4

Like family. They have excellent customer service. Something rare these days. Prices, service, flexibility are superb. No negative comments.

GREGORYKENT S. 
Évaluation :
1

CLOSE THAT LOCATION. THE TRUCK WAS DIRTY. THEY DIDN'T GIVE ME THE DOLLY I PAID FOR. I HAD TO GO BACK TO PICK IT UP.

Massimiliano B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
4

Helpful and courteous.

Greg S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Saba S. 
Évaluation :
5

Excellent service à la clientèle

MOHAMMAD S. 
Évaluation :
2

Training in customers services and communication. Not what I have experienced with the uhaul brand in the recent past.

SETH D. 
Évaluation :
5

Friendly staff!

Michael S. 
Évaluation :
5

The truck rental went fine. I was impressed because even though the truck I rented had some scratches on the bumper and side (at the I picked it up) the representative informed me verbally not to worry about it. And, no issue was made of the scratches.

GERALD S. 
Évaluation :
3

The location I picked up from got the job done. But everything was fast and quick. I couldn't reach them by phone. Once I got inside he confirmed who I was and then gave me a paper and didn't have me sign it. Just gave me the truck and left. Said to drop the keys off in a drop box. Which I did. What he didn't tell me was that I needed the keys to take a picture of the speedometer and the cleanliness on the inside. I was very frustrated as I only figured this out after the keys were locked away. I did my best. But I had to guess on the speedometer. I'm stressed out that I will get an email about some fee for improper information during checkout. But I guess only time will tell.... especially since I can't reach them by phone

GARY M. 
Évaluation :
1

Shady location, the truck was falling apart and had no air conditioning, staff offered zero solutions other than take it or leave it. Seeing as I was screwed with no other options I had to deal with it. Never again.

Brandon F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jhonn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel H. 
Évaluation :
1

They doubled the mileage they charged me by putting a higher odometer reading in when billing the rental. I had to point it out that the mileage was incorrect and walk out with them to prove they wrote down the wrong mileage. I received a refund for the over charge, but I will not go back to this location again.

Michael G. 
Évaluation :
5

Convenient and fast drop Off Extremely helpful staff

MICHAEL C. 
Évaluation :
3

Have the wheels aligned

Ashley K. 
Évaluation :
5

U-Haul is the best

Juan R R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laurie P. 
Évaluation :
5

Good place to rental a truck.

Alma A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

We were greeted right away, and it took less than 5 minutes to finish the needed paperwork. The person who issued us our keys was very patient and friendly. Drop off was quick and easy.

margaret A. 
Évaluation :
2

its gas station/ car repair shop, it is dirty and too many people hanging around. Left me a little uneasy.

Julie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heng Z. 
Évaluation :
4

The tires were not full. The flat tire light came on while I was driving

Cynthia V. 
Évaluation :
5

The woman at this location was the only good part of my whole uhaul experience. 2 “guaranteed pickups” fell through, hours wasted on phone calls and driving to other locations only to be told that I had to get a larger truck because that was the only thing available. Thankfully the lovely woman at this location helped me get the original vehicle I wanted. The only bright spot in a truly awful weekend.

Sean J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kimairy L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brian C. 
Évaluation :
5

Quick, easy, simple and friendly.

Matthew B. 
Évaluation :
4

Zabel, the U-Haul associate, was very nice and friendly. The utility dolley I rented had a piece that was not welded.

Albert S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBIN D. 
Évaluation :
5

My experience at this location was excellent even though I was late for my appointment. The gentlemen was very understandable and got me with no time and really I thanks him.

MAADSAHIB A. 
Évaluation :
2

The cargo van was not washed, and the windshield had bird droppings all over. The passenger door was damaged and made a creaking sound every time when open and closing. The vehicle shocks may need to be replaced as it was very bouncier.

Marcellus D. 
Évaluation :
5

Knowledgeable and prompt service. No issues.

Adam S. 
Évaluation :
3

I arrived early -prior to my 11am appointmentâ€" and see that my time was logged in at 10:57am which must have been what led to my 10am drop-off time rather than 11am. That process should definitely be fixed!! My drop-off time should have been 11am.

Erin D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Valerie M. 
Évaluation :
1

Gentleman didn't know what he was doing so even though I checked in via my phone it still took over 20 minutes and then he somehow had the wrong drop off location. He's said he would call and fix it for me but he did not and the woman at the drop off location had to correct it for me.

Shaylea G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leslie F. 
Évaluation :
5

Everything was very easy and pain-free. Moving can be extremely stressful so I'm extremely grateful for the ease of use.

Rory H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON M. 
Évaluation :
5

The entire process went very smoothly.

Dimitri R. 
Évaluation :
5

Great experience! We'll use this place again.

Shaun W. 
Évaluation :
5

The van had a cracked windshield and a major dent in the passage door. The store was aware and it did not negatively impact our rental. We had a good experience and the staff was great. But as you asked about the condition...

FREDERICKANDERSO M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brad H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerard K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julie G. 
Évaluation :
1

Late to open the store even though I had reservations . Got charged for fuel despite bringing it back a hair higher than what I founded. Luckily I took pictures and got a refund after taking time away to call and complain.

Henry R. 
Évaluation :
5

No comments

Miguel C. 
Évaluation :
5

This was the easiest pick up and drop off experience I have ever had with a U-haul location. The gentleman who assisted me in the morning was friendly and professional and took care of everything quick and painlessly.

Delilah S. 
Évaluation :
5

Thank you Brother

DARYOUSH A. 
Évaluation :
3

Location did not keep track of when I returned the truck. I returned the truck at about 2:30 pm on 4 may 21, yet received a phone call at about 11:45 am 5 may 21 asking if I still neede the truck and when would I return it. My receipt has the time stamp of the phone call as my return time instead of my actual return time.

Calvert G. 
Évaluation :
1

Would appreciate a call from the area manager. This location first attempted to rent me a severely damaged cargo van. Damage to the passenger door and big crack in the windshield. Then they overcharged me by 47 $.

charles F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jesus M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Veronica G. 
Évaluation :
4

Driver door pockets required cleaning due to small debris. Regarding maintenance, the tire air pressure system warning was displayed during the rental period. Recommend check out the system and indicators to see if tire pressure needs to be increased. Tie down straps for rental or free issue would be very appreciated at this location. Very convenient to have the gas station at the location. Precompleting the application in advance of the location visit reduced the administrative delays. Appreciate the extended hours to pick up and drop off the rentals.

Joseph N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CESARAUGUSTO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASONMICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAMEDALI T. 
Évaluation :
5

Excellent service à la clientèle

DEBBIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anatalia M. 
Évaluation :
3

truck storage area was clean, but cab was not. Crumbs in the cupholders, sunflower seeds on the floor...

David E. 
Évaluation :
4

Excellent management service

Carlos B. 
Évaluation :
1

Not a family friendly store. Male enhancement pills and other paraphernalia prominently displayed.

DANIELJOHN F. 
Évaluation :
5

I don't see they need improvements for this location, all is perfect:)

Mohammed T. 
Évaluation :
5

Wonderful and helpful people. Professional and knowledgeable staff.

Cisse S. 
Évaluation :
5

Nice staff well maintained and reasonable price

HARIKRISHNAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HIRAM D. 
Évaluation :
5

fantastic experience overall!

RICHARDNELSON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Musaab F. 
Évaluation :
1

I should have read the reviews first. Like them, we were double billed, they gave someone else our reservation and then billed us for it as well as the replacement vehicle. Plus, they professed that NO ONE spoke English so they couldn't help us get it straightened out. Finally someone in their family got on the line that spoke English. Later, we had to contact UHaul customer svc to be reimbursed for the fraudulent charge!!

JOHN B. 
Évaluation :
5

Perfect, easy transaction. Very friendly and efficient.

STANLEYHENRY K. 
Évaluation :
5

Thank you for the nice staff, they were very helpful and clear about the equipment. They answered all my questions in a nice and knowledgeable way.

SAADI A. 
Évaluation :
5

The attendant was very accommodating and friendly.

JOLITA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORYLEE M. 
Évaluation :
2

First, when I went to pick up the equipment, there was no adapter for my 7 pin electrical outlet. They shouldn't have let me take the trailer without it being properly attached but they did let me drive it off the lot without the adapter. Second, I received a call them asking me to bring the trailer back before the time that I have rented it for, I told them I couldn't do that. Then another call came in asking me to do the same thing and I told them I couldn't and that I will actually be returning it later than I asked for. Thirdly, I received another call threatening me that if I return it late, they were going to charge me about 200 $extra for returning it late. I didn't think that was correct and it lead me to reread the whole rental agreement again to make sure if they were correct. When I returned it, the clerk wanted to charge me around 68 $and some change. I told him it was too much and didn't understand why. He claimed it was for taxes. I told him I rented the trailer for 3 days and it was 90 $so why is it that an extra day is costing me more than 2 days of rental cost. He called customer support and I ended up paying 32 $and some change extra. I think the location is not representing Uhaul correctly. Thank you, Eben

EBENEZER OFOSU D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tuan N. 
Évaluation :
3

Online check in would not work when I arrived. Even if it had, I would have still needed to go inside to secure the keys and this defeats the purpose of online check in.

Jeremiah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindel H. 
Évaluation :
3

Same as the other comment

walid Q. 
Évaluation :
4

Great looking truck, neat hauling.

Kingsley D. 
Évaluation :
3

Everything ok, except my designated truck was not accessible. The person working the location had to provide a different truck that was accessible.

PETERDAVID G. 
Évaluation :
1

The final bill was much more than the price quote I was given. I will be in contact with customer service.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek F. 
Évaluation :
3

Make check in less like getting a mortgage

Stephen B. 
Évaluation :
4

The computer billed me for 2x rental charge and 2x insurance. I spend almost an hour at the rental counter trying to correct the bill. The bill is still not correct a day later. The personnel were very courteous and as helpful as they could be. However, I am reluctant to return because the Uhaul billing system does not let such a subsidiary correct obviously erroneous billing.

Dan M. 
Évaluation :
2

They were not social distancing and one guy was not wearing his mask.

MARK D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie D. 
Non les évaluations ont été soumises pour cet établissement.

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