I was purposely overcharge for fuel services that I did not use since I put gas back in the truck upon retiring it, and now I am waiting on a refund on my credit card.Quan Z.
Tech Auto Repair Plus LLC
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Christopher M.
no issues - person doing checkout was excellentTHOMASEDWARD S.
Be more organized. I arrived 30 minutes before my scheduled pick-up time at 9am, but didn't leave until 10 am because of the confusing with my order that required a few calls to U-Haul customer service. I was late to meet the movers and in my hurry to leave I was given a sheet that had the gas tank previously marked at 3/4, but was less than 1/2. I wasn't the driver and didn't become aware until the driver informed me after we arrived at the loading place. Going back to the rental location wasn't an option. I had already lost time and money because the movers were paid by the hour and I was late. I am very thankful that the movers were professional and thorough.in their service. My movers discovered a tire in the back when they began loading. I assumed the tire was placed on the vehicle as a spare but when I dropped off the vehicle, I was informed the tire should'nt've been on the truck and that I had to remove it or be charged. Because I was an hour late due to the confusion at pick-up, I only expected the outside of the truck. I didn't look into the back of the truck. Thankfully, the ending of the day was much better than the beginning.Brenda O.
Rent equipment that is actually safe and acquire staff that can be professionalKayla B.
Le client n'a pas laissé de commentaire.Alexander R.
Le client n'a pas laissé de commentaire.MONICAVERONICA A.
Le client n'a pas laissé de commentaire.ELIOZANA K.
Le client n'a pas laissé de commentaire.STEVEN J.
Equipment was great. Mask wearing could be improvedCHRISTOPHERRYAN A.
Le client n'a pas laissé de commentaire.JOHN M.
The inside of the drivers cab wasn't clean and there was old food on the passenger side.NICOLE J.
Le client n'a pas laissé de commentaire.Leon C.
The guy said someone else reserved the van I needed and I told the guy I only needed it for two hours the most he said ok and when I brought it back no one was there the sign said will be back at 9 was there at 10 waited a whole hour and no one came. I didn't want to get charged the extra hours so I left the van there early at 1am and the keys in a drop box , mind you the store is supposed to be 24hrs and he never said anything about what time to bring it back. Don't think I'll be going to that location again. Annoyed.ANAMARRIE A.
Mohammed was very courteous and helpful when I left my wallet in the truck. My error and he kept my property secure.Thomas Z.
Workers did not wear masks when helping customers or in the van.matthew P.
Le client n'a pas laissé de commentaire.Paul F.
Truck was dirty inside the cab and box. After getting a 20ft truck loaded with roughly 1500lbs tops the truck began to shake when going over 55MPH and pull to the right very badly. The biggest concern was the breaks picking and choosing when they would work as some times the brake pedal was to the floor while providing little resistance. I called roadside assistance 3 times only to be hung up on after over 50 minutes of holding. I then email the roadside assistance sept and began getting text not calls per my request. Once I did receive a call the service rep informed me that I would receive a text to schedule assistance in the morning which never came !!! I then called 2 more times in the morning only to never reach anyon.. I drove the truck 36 miles to a drop off station only to arrive late by 15 minutes due to having all these issues and they tried to charge me for an extra day and not even tell me!! I finally received a customer service rep who refunded my 59,00 $ overcharge and apologized.. never will use UHaul again ..Todd R.
Le client n'a pas laissé de commentaire.EVONNE W.
I ordered pads but they weren't in the van and I had to turn around to get them. Cost me 30 minutes of wasted time...The people there are very nice.William N.
Renting a van was super easy and fast, and the customer service was excellent all around - from an easy rental to an easy return, this was a great experience.sahil T.
Very friendly and supportive staffJose G.
Representative lacked knowledge on insurance coverage and mileage covered in the base rental price only covered pickup to drop off location; did not factor in local address to destination address (if it's the norm--was not explained at the pick-up location).jeffrey S.
Not super clear where to check inChristopher W.
Problem! I reserved the truck for oct 7 , but when I got there the gentleman at the shop said my reservation was for oct 6 and it has already cancelled. Even when I showed him my confirmation he said the system shows that it was for oct 6. It was strange and also stressful because I had everything ready for today and if I couldn't get that truck I may faced huge problem. I need explanation from your side how it happened. Ps. The gentleman at this location helped me and gave me another reservation and I took the truck.Saman M.
To my shock, there was NO truck available when I arrived at the pick-u location! I spoke to the U-Haul representative for an hour on the phone. His manager was not available to speak. There was no explanation for what happened to the truck, which I reserved 2 weeks in advance and confirmed twice, including the previous day. No replacement truck was available, except if I drove 40 miles out of state to West Virginia, which was completely impractical. Finally, U-Haul found a truck for me 5 HOURS later. By that time, my freight garage reservation expired, making the loading effort on the street very difficult. To make matters worse, my move was extended well into the evening, including the rush hour. In the end, I was exhausted and frustrated with U- Haul.william M.
It was an easy drop off.ROBYN B.
Le client n'a pas laissé de commentaire.vinuthna K.
Person who greeted me was courteous and kindJohn E.
Rude employee. I did self pick up so I wouldn't have to go in and wait for the shop to open, but they somehow changed my pickup to in store so i was forced to wait for them to open which delayed my moving.KUNJRAJANBHAI P.
Le client n'a pas laissé de commentaire.Augustine E.
Le client n'a pas laissé de commentaire.Simson G.