The owner was not at the place of business when I arrived. When he finally got there, he could not log On to get my reservation. I had to do my registration over the phone with another dealer. The whole thing took over an hour and I was late picking up what I needed to pick up.
Évaluations des clients Teddy's
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Témoignages des clients récents de Teddy's
The location is somewhat small in size. It was difficult to get the 15' truck in the parking lot, as it was mostly full. Staff was very friendly and helpful.
The office opens at 9 and I had to wait outside until after 9:30 for the employee to show up. I reservation was for 9, I didnâ€™t get my U-Haul until after 10.
Le client n'a pas laissé de commentaire.
Objections: No one answered the phone when I called to verify the day before. I left messages and no one returned my calls. Upon arrival no one was there to handover the truck. When someone finally showed up over an hour late, I was held up over another hour due to them not knowing how to operate the U-Haul system registry. It took over two hours to get a truck, ruining my plan of events. I don't know what to say for the next customer, but I certainly want restitution for this untasteful event.
There was a slight communication problem with when the truck was due back (a matter of 15 mins) but they straightened it all out. Very nice staff.
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