Couldn't pick up at the time requested and confirmed. Truck cab was full of garbage. Have used U-Haul many times always hoping for a good result. It never happens.Josh G.
Customer Reviews for Belvedere Wine And Spirits
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Wilmington, DE 19804
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 10h am à 6h pm
- Dim : 11h am à 2h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Terrible communication, no ability to pronounce English, no skills, difficult contract application, a total nightmare Plus, it was a stand alone liquor store in a bad neighborhood.robert D.
The U-haul app. Did not work correctly when putting in my drivers license number. I had to call customer care. Definitely needs to be improved.Charles M.
The staff at Belvedere Liquors were great, however the online check in process was terrible and took us over 45 minutes in the sun, with no data connection, low phone memory to take 12 different photos, retake them because they're blurry, get kicked out of the website and start over, all while I had to go to the bathroom. Again the staff was apologetic about having to use the online check in, but I will never put myself through that again. Hands down the hardest part of the move and a huge pain. And I'm a person who knows how to use a smartphone, I can't imagine how frustrated an older person might be. Believe me we needed to buy some liquor after dealing with U-Haul online check in.Rachel B.
Le client n'a pas laissé de commentaire.donald W.
I would never rent a Uhaul from this place ever again!They are very unprofessional.I paid for the Uhaul the same day I rented it!They said that I have rented the Uhaul 5/23-5/28 however the price was correct but I called and told them that I brought the Uhaul back the same day and the guy hung up on me.VERY UNPROFESSIONAL.They even took out of my account four days after I rented the Uhaul.I called to ask why and he hung up on me again!Malisha J.
I was having trouble checking in for my reservation to pick up my truck rental with the U-Haul App. The woman who worked at Belvedere Wine And Spirits was very helpful getting me checked in and be on my way. The service at this location is excellent!SHOU C.
The 24/7 Share is awful! I reserved 2 times....both time the key was NOT in the lock box, and it was NOT inside the store neither time. I then reserved for a 3rd time, but given inaccurate information, so I could not get this truck either! On the 4th reservation all was fine. This has been a very frustrating & negative experience for me.Brenda W.
Super easy drop offJesse M.
I had a reservation at 9am. When I arrived the location was boarded and locked up. The employees arrived at 10am.Mindy B.
When I called the location to verify pick up after receiving a text from uhaul that said â€œcall to verify,â€ the owner said that they were going on vacation and I couldn't pick it up til next week. I explained that I booked the reservation three weeks ago and we planned to pick it up at 9. He said â€œfine, we'll see you at 9.â€ I called them around 8:45am when we were on our way and no one picked up. I kept calling back until someone finally answered and said we were on our way. They said ok. We got there and the location was locked up with a padlock and no one was there. We call back again to see what is happening and again, no answer. I continued to call since we had people waiting to help us move at our storage unit. They finally answered at 9:30 (30 minutes after scheduled pick up time) and said they were 2 minutes away. When the owners showed up- we got no apology for them being late. The truck was dirty in both the front and back cabin. Staples on the floor, mud, stuff that could be swept away quickly by the owners if they tried. Definitely DO NOT go here to rent your uhaul.KATHRYN M.
I was charged for a dolly that they said was unavailableSHERON W.
Le client n'a pas laissé de commentaire.FELECIA B.
Le client n'a pas laissé de commentaire.Jennifer R.
While the owner/operator of Ted's Liquors went over and above to help me, there was a complete breakdown with U-Haul. And I didn't appreciate to have to pay upfront.Victoria M.
Le client n'a pas laissé de commentaire.Tanner L.
not change pick up location from reservationPaul C.
There needs to be a posting about the 25 $cleaning fee. It is not mentioned anywhere in the contract. And was rather upsetting to get when we only had the vehicle for 1,5 hours and returned exactly as we received it. The cleaning fee was more then the rental.Thomas M.
Le client n'a pas laissé de commentaire.Danielle S.
The vehicle was extremely dirty. Had to clean from out of pocket. The operators are not basically knowledgeable about the workings of U-Haul. But the most crucial thing is the cleanliness of the vehicle. It's a solid truck but not well cared for.MIRJAM V.
Great customer service. Very convenientluis S.
When I originally called to confirm my reservation, they told me they did not have a truck for me. This was very stressful since I had a four hour window to move.Emily B.
Absolutely love these people, they're great!! I would definitely rent from them again in the future!Kajal P.
The entire process from UHaul was terrible. I asked for a specific pick up location and the day prior to pick up I was given another pick up location. Then on the day of pick up a was given a third pick up location (Teds Liquors) and when I got there I was told there was no truck for me to pick up. Teds called someone who released the ONE truck that was at that location.Leslie D.
Le client n'a pas laissé de commentaire.Christopher S.
We were billed for an extra day because the agent did not clock us in as dropping it off at the correct time. Said he would handle it later. Should have known. The inconvenience of asking for a refund was not a hassle, Uhaul refunded if to us, but if I didn't check, I would have been charged. Uhaul agents were very helpful, the drop off store could have been more precise recording the arrival of the truck.JOSEPH R.
The location tried to overcharge me and had to call UHAUL to get the prices correct, which took about 20 minutes. Once that was figured out, it was an ok experience but I would not use that location again.Tyler M.
Le client n'a pas laissé de commentaire.walter B.
Le client n'a pas laissé de commentaire.Euell R.
Very friendly staff, and excellent supportKen P.
Friendly and helpful staff.Julia F.
No conversation. Just took the keys and said ok? No explanation of what i had to do nextTedra L.
It was very difficult to get the rental from this retailer. Once we got the truck, we saw there was a pile of dirt in the truck. Luckily, at my apartment I had a broom because we had to fully sweep the truck before putting my items inside. Not clean at all.Paul K.
This wasn't the location's fault, but the system was down when they tried to process my credit card. I had to wait maybe 15 minutes for the system to come back up while people were at my house waiting to help me move.Maurice M G.
Le client n'a pas laissé de commentaire.Seungbum S.
Le client n'a pas laissé de commentaire.Dorian W.
This is the only location I will use from now on! It was a last minute emergency when my plan fell through. I was signed up and on my way in a half hour. The person who helped me was so nice I felt like we were friends. Perfect experienceSharon R.
Did not feel safe, staff did not adhere to masking requirements.Meghan J.
Le client n'a pas laissé de commentaire.kathleen C.
Le client n'a pas laissé de commentaire.JENNIFER R.
The parking lot was very small. We had the 26 foot truck.Andrew S.
Le client n'a pas laissé de commentaire.Christina W.
Was on a schedule and they were 1/2 hr late opening upRandall S.
Le client n'a pas laissé de commentaire.Michael V.
Le client n'a pas laissé de commentaire.Maria M.
Personnel not pleasantTito P.
Le client n'a pas laissé de commentaire.Brent N.
They tried to charge me for 2 days instead of one and then tried to charge me for a dirty truck when it wasn't. I would rather carry my stuff by pack mule than rent a truck from this place!Michael P.
Le client n'a pas laissé de commentaire.WALTER R.
Made 2 reservations and still had to wait for a truckstacey P.
Took over 30 mins to get a truck and they kept saying it was my fault. Then the manager came in and did it in 2 minutes.Emma O.
Upon arrival and providing proof of a reservation and the email showing assignment of my reservation to this location, the clerk continually insisted he did not have a 15' truck for me even though it was obviously on the lot and continually tried to give me a 10' truck and insisted they were almost the same size. It was not until his supervisor finally came in that I was able to get the truck I needed.Craig G.
Le client n'a pas laissé de commentaire.Edwin C.
Pricing too expensiveTiffany M.
Le client n'a pas laissé de commentaire.Wilbert S.
Le client n'a pas laissé de commentaire.Donald B.
Very poor service and had to wait a long time after reserving the truck onlinePrince G.
Dropped truck off after hours. Did not deal with anyonemartin J.
If you reserve a 15 ft. Truck, have a 15 ft. Truck available. 20 ft. truck was too big for my needsJohn L.
Le client n'a pas laissé de commentaire.Jannette F.
This was the third location we went to after the first location (Basher and Sons) closed two hours before our scheduled pick up time. It took us two hours of driving around before we arrived at Teds Liquors. Then 45 minutes of the proprietor on the phone with uhaul customer service before we finally left with a truck.Chad S.
Le client n'a pas laissé de commentaire.kush P.
Have lock boxes placed at location. No pickup instructions were emailed prior to pickup. The customer service representative did not notify me that the keys were inside of the truck until all the steps were processed which I was unaware. Also, I was unable to pick the drop off location after order which is very misleading, and caused me to return the truck at pickup location adding over 100 $to my rental. Horrible experience. I Will not be using u haul for any future moves.Mark P.
Highly recommend this location. Great people and performance.Himanshu D.
You were excellent! Thank you!Charity J.
When I picked up the equipment the fuel amount in the contract was wrong. I disputed it on my phone and uploaded a photo. When I dropped it off, they claimed to have no record of this, and charged me for the extra gas. They were absolutely not helpful at all, and made no attempt to try to help me out. Overall this was a horrible experience, and I had to jump through hoops just to get my money back. Terrible customer service. I'll think twice before renting with uhaul again.Andrew D.
Le client n'a pas laissé de commentaire.Annette C.
Le client n'a pas laissé de commentaire.Brian Z.
Language barrier, and apparently new to the rental process. It took entirely too long to get my rental. When I did get it, the interior of the front windshield was filthy.Richard K.
Le client n'a pas laissé de commentaire.John H.
I was charged for mileage over 99 miles. The concept that any rates were mileage based were not clearly expressed anywhere during the reservation process or the pickup process, meaning; I was surprised to learn there was a mileage limitation/stipulation. My understanding was there was a time based limitation/stipulation. The mileage concept needs to be far more clear during reservation to avoid confusion. The agent and the facility were excellent, again, the U-Haul check-in and reservation process complicated matters greatly.Steve L.
Le client n'a pas laissé de commentaire.Stephen J.
When I went to pick up my 15 foot truck they told me that truck wasn't returned yet and they only had a 20foot truck. First of all, when I called to reserve the truck I told the girl I wanted it at a certain location. Without telling me she sent it to Teds liquor store because the location I wanted didn't have what I was looking for. It would have been nice to know it was going to a different location. I only found out because I checked my slip in my email. Then I go to pick up the truck and he tells me â€œoh we only have a 20 foot because the last person didn't return the truck yetâ€. So I asked him to charge me for the 15 foot truck but me use the 20 foot truck since it's not my fault they only had one 15 foot truck and that it's not back. He told me they were going to have to send me to another location. Moving is stressful enough. Then U-Haul did nothing but stress me out more. I feel like I shouldn't have had to pay for the 20 foot truck since I reserved a 15. We should be fair. It wasn't my fault the last person couldn't return their truck on time. Hopefully I won't have to use U-Haul again for awhile because it was stressful on top of a down pour rainy day. The man at Teds Liquor was very nice but I'm not running all over the place for a truck that should have been at the location I was told to go too by the people at U-Haul. No communication with that place at all!Lauren B.
The equipment, especially furniture pads were infested with ants. The pickup location was dirty and the one guy was very rude. Customer service lacking and it is highly evident. Liquor store clerks seem not to know what they are doing and have to constantly phone a friend for help. They talk in another language and then start laughing at you. Ive rented uhaul trucks at different locations but so far this place is abominable. The people who come in to buy liquor are hardcore alcoholics who show acute signs of alcohol withdrawal. You just don't feel safe. In sum this location and the liquor store clerks who run it are unable to render the services you are paying for on a professional level. When I went to pick the truck up, I was about to just say forget it because the people did not know how to do it and gave me a hard time. The equipment is filthy.Jessica M.
Le client n'a pas laissé de commentaire.Wayne B.
There was no drop box for the key. On Sunday the shop doesn't open until 12. My dropoff time was 9am. I had to throw the key at the foot of the front door and hope they saw it.Robert P.
Le client n'a pas laissé de commentaire.Ryan H.
It's a neighborhood liquor store so it's not a traditional Uhaul store with signage and products inside etc. They were very nice and helpful so that was good.Arline G.
I don't know if anything can be improved. It's a Liquor store on a busy street, with the windows barred up and such. Is it welcoming? Is any small liquor store inviting? Not really :) But the staff was nice and made the process seamless :)Ryan G.
I ordered pickup at 9am Friday they brought it to me at 8:10pm.....unacceptable! Never again will I use U-Haul.Tracy K.
The man who helped me was wonderful. Thank you!Ronda F.
You guys charged my card for my rental and after almost a week are still holding another 105 $. Which is ridiculous.Dominique B.
Very nice businessAren T.
Not a thingSTEPHEN J.
Le client n'a pas laissé de commentaire.Tiffany S.
Le client n'a pas laissé de commentaire.William T.
Nothing at all I was very pleased and the gentleman that waiting on me was so very pleasant so I would like to thank him and uhaul for there servicedwight L.
Le client n'a pas laissé de commentaire.Joseph S.
Very friendly and helpful with all questions. Quick and easy!David M.
Open on timeDavid M.
making sure that all the rental items were availableRaviteja G.
Le client n'a pas laissé de commentaire.Anne D.
Le client n'a pas laissé de commentaire.Josue M.