Évaluations des clients Telegraph Budget Storage

It had snowed the night before. I had to clean snow off the rear bumper to clear the brake lights and off the cab steps to safely enter the vehicle. Additionally, my pick up location was changed by U- haul, because of equipment availability, from one-way to round trip. They "gave" me extra miles but my route was not the same as U-haul's official route. Even though I drove straight to/from with no stops other than gas, U-haul charged me for extra miles. This seems especially unreasonable when considering that U-haul changed the pick-up point from one about 1-1/2 miles from the start to a point 55 miles from the planned start point. This seems like just another way to take money from client's pockets. I raised this issue with the rental office who refused to reconsider the additional charge.

Had a wonderful experience. Everything was smooth and simple. Expectations were made clear and all questions answered and explained. Staff was very friendly, helpful and inviting.

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No masks were worn by employees, office smelled of smoke, truck keys were handed to me and had to pull the truck around and scrape the ice off the truck myself.

Great service, staff very knowledgeable and helpful.

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Took very good care of everything for me

Alexandrea was very helpful.

Make your registration process easier, I had to enter all the info provided when I made the reservation. If you need to call someone for verification, you need to advise users ahead of time so they can make sure they give you a daytime number that someone will answer, I am short and the seat was not adjustable so had to put the back more up and down to drive. Staff was very pleasant.

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Make sure your equipment is checked for safety every week .

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There was no heat in the truck

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Says its 24 hr drop off and its not unless you like wasting an hour of your life jumping through hoops to actually make it happen and the staff on the company's call center at night are almost inept at their work

This location was very professional and helpful. However my original reservation was a nightmare. 4:30pm Friday pickup was changed to 10:00am pickup and then 2:00pm and then 4:00pm. I only got a rental after several phone calls. This put me a day behind in my move and created many issues with personal scheduling for work and private setbacks. I will never be compensated for these inconveniences and troubles.

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I think it's wrong to have hidden fees. I know it's only $2.00 but it's faults advertisement. It says $19.95 / day on the side of your trucks. You should stick to what you say. There should be a law against that!!

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They were very knowledgeable, courteous and helpful

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Rude

Not much to improve quick and efficient service. Nice atmosphere

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Everyone was very nice, everything was convenient. A bit pricey, how about a free day one day?

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Everything was perfect. The truck was clean, there was plenty of gas, it smelled fresh, and the brakes were great as well.

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It was a smooth process

More equipment return space

The 6 x 12 cargo trailer was in very good condition but the inside was not clean. There was a used face mask left inside. I did not remove it.

Thank you very much

Mobile pick-up app is a joke!! I though it would be an easy and FAST way to pick-up my rental truck. It took far too long! I had to jump through soooo many hoops that I might as well have made a person to person rental. Much of the info I needed to input into the app could have been done when making my reservation. Then the assistant too forever to "verify" my reservation. The app needs to be more stream lined.

Don't allow smoking in rental vehicles.

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Excellent Service

The only thing I'd mention is the truck we used, the latch on the door got stuck while we were trying to pull it down to close. Luckily we got it, but it is something for them to see if they can fix!

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Everything was great.

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Service was great, efficient, no issues at all. Will use them again

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First time customer - very positive experience! Staff was friendly, professional and quick. Thank you very much for the great service.

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Online pickup was slow to approve and I needed to engage the on site staff. The staff at this site was extremely friendly, helpful and amazing!

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Process was excellent however perhaps for customers a better understanding of COVID clean and health and safety measures for equipment. Similar to a hertz to allow customers to be comfortable around pre arrival cleaning measures. I immediately starting to clean and disinfect the vehicle prior to taking the vehicle. Thanks

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Nothing, everyone was awesome. We got very lucky to get a truck as it was college move in weekend. Uhaul employee was super awesome and we had our truck within 2 hours. Saved the day.

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Not a complaint but The truck smelled of tobacco. It was very clean though. The entire experience was positive and I will be renting your truck from the same location next year - if not sooner!!!

Double charged because I was late by 20 minutes but took your guy 45 minutes to hook up the trailer on my truck.

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The clerk was extremely helpful. Definitely would use this location again

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Spray with Lysol. The truck had an odor of cigarettes and other air freshener.

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I did online checkin but there was a snafu in the system and it took about 45 min to get it resolved. This was not the locations issue but took a lot of time to resolve and impacted other customers

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Everything went very well from pickup to drop off.

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Great customer service

All was good I was able to leave the tow dolly after hours.

Very very good experience. Got a call a few hours after drop off that we left a bag of personal belongings in the truck.

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Truck was clean but only had 1/4 tank of fuel and no A/C. Ended up over filling tank to avoid threatened $30 fueling fee. Usually truck is taken with full tank and returned with full tank. I will consider Penske next time.

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