The van could have been cleaner and the Oil Light came on while using.GARYALLEN S.
Customer Reviews for Tenafly Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Tenafly, NJ 07670
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 2h pm
- Dim : fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Very helpful staff; easy location.SAURABH T.
I never got my furniture dollyEngel L.
Make sure the gas tank is full instead making people try to fill it up to some marker.TAE YOLJOHN K.
Le client n'a pas laissé de commentaire.RINZIN S.
Your app is a disappointment. Too many glitches. I spent over 40 minutes trying to return vehicle. Customer service wait time was 81 minutes. I finally gave up and left. Wouldn't accept picture of fuel and mileage as an exampleMarc S.
Le client n'a pas laissé de commentaire.Kevin R.
The app and the web site were useless on the pick up. Luckily I had the phone number from the change of Location call in my recent calls list. Otherwise me and the other Customer would still be there wondering how to get our keyscarl T.
Le client n'a pas laissé de commentaire.BENITA K.
Le client n'a pas laissé de commentaire.NANCY H.
Le client n'a pas laissé de commentaire.JOSERAMON M.
Le client n'a pas laissé de commentaire.Jeffrey G.
The U-Haul I've rented from every small location are always dirty - it's a convenient location Tenalfy and Bergenfield but they are never clean and that is disappointingElise R.
Le client n'a pas laissé de commentaire.Tek S.
Very good serviceHARBANS D.
explain to me why I was charged for 2 days with the rentalTerence J.
Great Service everything was wonderful.LUIS T.
Le client n'a pas laissé de commentaire.maria F.
Le client n'a pas laissé de commentaire.Edna P.
Nothing. The entire rental process was very easy.NANCI S.
the uhaul websiteAndrew I.
Pray for peaceSORIN T.
Le client n'a pas laissé de commentaire.Yoni B.
Le client n'a pas laissé de commentaire.ANDREW M.
Le client n'a pas laissé de commentaire.Mike R.
Le client n'a pas laissé de commentaire.KEVAUGHN B.
The guy who runs the place was 20 minutes late plus after I got the truck he calls me to tell me that he left the keys to other vehicles in the truck he was going to meet me then he got lost then I had to drive back to the rental place drop off the keys and there was no condensation giving for the inconvenience. Resulting in my day going longer and having to drop the truck off after hoursPAUL F.
always an easy experience! Greeted with friendliness and professionalism! Trucks always clean and ready!JULIENNE R.
I signed up for the mobile self pickup yet I still had to go inside to get the key. It it's self service we should really not have to go insideRobert R.
Le client n'a pas laissé de commentaire.Sergio B.
Le client n'a pas laissé de commentaire.KEITH B.
Kudos to UHaul for using technology to ensure a quick, simple, paper free process. From reservation, to pick up, to the final receipt it was very easy and made good use of technology.JEFFREY K.
dolly was subpar. check-in was too long. On-line check in did not work. Left voicemail message ~1 hour prior to pickup and no return call. On hold on 800 line for U-Haul for over twenty minutes before I gave up. Surprisingly bad experience.ROBERT D.
Le client n'a pas laissé de commentaire.JULIENNE R.
Le client n'a pas laissé de commentaire.STACY L.
Mobile ordering was great.CLAUDE L.
Great service!MELVIN R.
Le client n'a pas laissé de commentaire.Doron M.
I did the online checkin. Using the web site did not work correctly, it was only when I switched to the app that I could complete the process. You should recommend that people download the app.Clifford S.
Le client n'a pas laissé de commentaire.neal M.
Le client n'a pas laissé de commentaire.Rodolfo F.
Nothing, everything was done correctlymary jane C.
Le client n'a pas laissé de commentaire.Amy L F.
Maybe just give w grace window of 3-4 hours after scheduled drop off to accommodate any less than full day changes to schedule. But at 20 $per day plus insurance it's totally reasonable that it's extra time = extra day. Overall a great experience, would totally recommend.erwin V.
Le client n'a pas laissé de commentaire.albert F.
Stop being cheap and shady with the gas consumption. the gas was at 5/8 full which was in the â€œcircleâ€ where it was supposed to be returned. Yet i was charged for 3 gallons of gas. If you want to charge more. Then charge more. Don't be shady and use the gas as a way to make more money.kenneth K.
Online return was very inconvenient and not appreciated! Why am I paying such high prices if i'm doing the employees job? I will not contract againLAURA S.
Le client n'a pas laissé de commentaire.David Y.
I think I should have had the newer van instead of an older oneChantay R.
Le client n'a pas laissé de commentaire.Rotem L.
I don't know why you charge me for fuel I brought it back with more than 5/8 that I pick it updimitrios S.
Le client n'a pas laissé de commentaire.Dheeraj L.
This was a terrible experience and I would definitely not recommend this location to anybody. Terrible customer service, office was dingy, owner was not pleasant, and the order was not prepared properly.Mirta P.
It takes too long to check in. That process needs to be streamlined somehow. Otherwise, the truck and the location were fine.Michael M.
I was overcharged a secondary charge on my credit card without explanation, consent, or reply to my complaint. I am considering filing with the BBB and will be disputing the charge with my bank.Matthew G.
All well keep up the good work?? Will recommend to friends and when need be. - will use the services again at your locationkishin B.
Le client n'a pas laissé de commentaire.Louis I.
Was charged double What I was quoted. Poor, slow service. Waited in an empty office for 10 minutes for an employee who told me to wait monger for another employee.JoSEPH R.
Le client n'a pas laissé de commentaire.Neil C.
No front lights!! Only one high beam worked. Also, the 24/7 app wasted about 40 minutes of my time and ended up not working so I had to revert to waiting for the u-haul center to open up (for pickup) and dropping off the vehicle by just dropping off the keys (for drop off). The Uhaul center attendant was efficient and courteous and the location very convenient for me. I would rent from there again. The problem was with the truck and U-Haul 24/7 app.Jonathan B.
Le client n'a pas laissé de commentaire.margie G.
Le client n'a pas laissé de commentaire.Jonathan G.
Le client n'a pas laissé de commentaire.eric S.
Le client n'a pas laissé de commentaire.Marie K D.
Le client n'a pas laissé de commentaire.Gerald W.
I believe they only have 1 10' truck and 1 van. That's not enough trucks to actually call it a Uhaul location in my opinion. Get more trucks!Meryl S.
Parking was not obvious and difficult for larger trucks (20' and larger)SAMUEL L.
I paid for a dolly and furniture pads and neither of which were in the truck when I got there.Mitchell S.
Le client n'a pas laissé de commentaire.Lex G.
Le client n'a pas laissé de commentaire.Eric L.
It was a good experience all around.Ben S.
Make the mileage rate more clear. I feel the rate was very high.Peter K.
Again let me drop my materials off where I initially scheduled to do skCameron H.
Le client n'a pas laissé de commentaire.courage N.
Service à la clientèleMichael C.
Truck was dirty when I rented it. I had to sweep the truck before I started my move. The guy working was nice enough and promptly gave me a truck. Also, Pro Auto Repair in Hackensack guaranteed me a truck at 9am and when I showed up they didn't have a truck. So I had to switch my plans and waste an hour and a half of move time.Dennis M.
Was given truck with broken ramp. Returned right away. Refused refund.philip M.
Le client n'a pas laissé de commentaire.frederick P.
One issue was encountered. The "cargo" light was not working. Could not get it to turn on. Other than that, the service from the Tenafly NJ location was EXCELLENT. HIGHLY recommended.joseph C.
Le client n'a pas laissé de commentaire.Jemara B.
Le client n'a pas laissé de commentaire.JIHOON L.
Le client n'a pas laissé de commentaire.James F.
sales staff were very kind, helpful and professional.Judity B.
Le client n'a pas laissé de commentaire.johnathan H.
The van was dirty inside so much so I had to get a rag to wipe it down. The windows had so much dirt and bird poop that I could not see out. There was no windshield wash fluid. The van was new so that was a plus it rode great and there was not much noise.gary L.
Absolutely horrible experience, scheduled an hour before pick up location opened, then I had to go to another location, I had to reschedule everything I had planned for that day, scheduling customer service rep was rude, I was promised a call back from a manager 2-3 business days after the situation, it's now been 4 business days, I was also told ON A RECORDED LINE that I would be compensated, still haven't seen anything in my account reflecting that. Very disappointed in a company I have 2 business accounts with. We will be taking our business elsewhereJames G.
Le client n'a pas laissé de commentaire.Hyung K.
The self checkout had many challenges and it took an hour for me to get the code for the key. Customer service reps were great but they should be authorized to override the computer when customers are in these remote locations where there is no one around.ROBIN K.
Le client n'a pas laissé de commentaire.frank T.
Le client n'a pas laissé de commentaire.ILIAS I.
Le client n'a pas laissé de commentaire.dan H.
The alignment on the vehicle was teerrible off, and there was something wrong with the truck, I did not feel compfrtable driving it. Somrthing mechanically was wrong with it.DOVID L.
Very fruendly, informative, and helpful.youkyung M.
Le client n'a pas laissé de commentaire.JAY A.
Van was dirty outsideAdi W.
This location was not well suited for after hour drop off off the larger vehicle (26' truck). But was still convenient.Dominic R.
I am very happy with my experience. I got all the support I needed and everything went very well. Thanks so much!Ivanmarie S.
A well orchestrated pick up and return - keep doing the basics exceptionally well and the experience needs no improvementdominick C.
Le client n'a pas laissé de commentaire.Yosef G.
Great place. Would use again.Thaddeus M.