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Mackenzie J.
Customer Reviews for Tender Loving Care Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Thank you for making it so simple and easy!
Alyssa D.Very friendly and very nice! Would recommend this place to anyone!
KATHY T.Took 20 minutes when i ask foe a printed contract never for one but for a receipt asked again but she had to help with car wash
Shawn C.Excellent people....
Ayman R.They told me $ 51 and took 127 before I dropped it off ?? And no one at U-Haul seems to know why!!!!
VERENETTA D.We have had to rent 3x in a week for our move and every experience was great! Highly recommend this location!!!
Liza M.Windshield wipers were very old and wouldn't push rain off. Lady said fuel was at 3/8 of a tank and ii told her it was less than quarter. She said nothing and walked away.
Ferlin H.Parking lot is small. Customer service was awesome thank you!!!
Natalie J.All good!!!
Gloria P.Fastest pick up I've ever had at a U-Haul
Randy B.N.D.
Julie W.I love this car wash & the people there. And now I have another reason to go back. Ils ont été très serviables et amicaux. Great place All the way around. Best customer service I've had in years
robin F.Excellente expérience
Joyce L.This location helped straighten out the screw ups the pickup location made although there was nothing they could do to refund any monies that should have been given since the rental was shortened.
Jonathan D.Great help from the local rep!
Thomas D.There was a gash in the top passenger side of the truck that I was nervous I might get accused of / charged for since there weren't those little black X stickers on it. I didn't have time to fill out the survey of the condition of the truck when I first got it. I tried filling it out an hour or so later and it said the link had expired.
Noah F.I would defnetly go here again
Matthew B.Always quick and easy pick up and drop off!
Charles R.Could be more professional and business like.
John A.This was an easy process to get the van rental. The prices were really reasonable too. The 6' x 12' size worked out very well too. We will definitely use UHAUL in the future and recommend this location. Their staff was very easy to work with. Thx.
Mary R.truck was clean, but windshield wipers were all but non existent and truck pulled badly to the left despite being evenly loaded. Additionally, despite a reservation several weeks in advance, I was notified the day before my reservation that the truck size I reserved was not available at the location I needed, and I played several rounds of phone tag to find a location that had the truck size I needed, and ended up having to go to a location 25 minutes away from me instead of 5. Very frustrating. Lack of recommendation is not reflecting on the employees or location, but more general difficulties with the overall experience.
Elli S.Clean up the spider webs by the lock box area. The cab was a little sandy - but all in all a great experience. Area was well lit - and I felt very safe even dropping off at night.
Mindy C.Great and friendly service
Janet M.Great customer service!
Renee W.Great service
Bradley V.Some notice in advance of actual picking up the truck that the complete requested supplies are not available - for example I ordered 2 dozen pads and the location could only provide 1 dozen.
Doug K.Supper easy drop off.
Sharon S.Do more to let me know that the drop off was completed, rather than just take the keys and say thank you.
Sharon S.Trailer was NOT where requester during the reservation (Hastings, MI).
John D.Picked up truck and trailer with bald tires on (BOTH) and A FLAT on the Truck duals... Plus Inoperative Brake and turn Signals on the Trailer... Waited 8 hours for emergency road repair. NO Compensation or extra time given for my waiting. But they were sure SPOT ON when they said I was 1 gallon short on the fuel gauge... TOTAL BAD DEAL !
Doug D.Our issue is not with Tender Loving Care Car Wash - they were extremely helpful and pleasant. The issue was with the passenger rear tire that was not in good repair and blew out after 45 minutes of driving. OUR ISSUE was that on the side of the highway in an emergency we were on hold for 30 minutes just to get someone on the phone.
Paul S.No issues
Clark M.The trailer I rented had no jack on it. And the truck didn't have ac.
Kyle C.We have used this drop off location before and the operator was very helpful in disconnecting the trailer and making everything go very smoothly.
Jacob M.The pick up location was not the one I chose. I made my reservation for a 10' box truck a week in advance. I was directed to the Tender Loving Car Wash location the day before my pick up. My first choice at Best Hardware was directly across the street from where I needed the truck. This change added 20 miles and 30 minutes to my schedule.
James S.The young lady was very kind and helpful. It's complete and utter bullshit that they put 2 freaking gallons of gas in it and charged me $13 and some change. It's a scam to make extra money. I made sure the gas gauge needle was exactly where it was when I picked it up! Of course this will fall on deaf ears because no one cares and the customer is always wrong.
Michael F.No hasles and courteous service
ellen L.Love the Uhaul team in Middleville. They are always so easy to work with
Dana J.Megan was great. Very nice to rent from. Everything was as she said it would be. I would diffidently recommend her.
ROBERT EDWARD H.The lock to get the keys was ridiculous! It was so hard to open set me back 30 minutes!
Patrick M.The exhaust on the truck was broken and insanely loud. Our ears are still ringing the next morning. You could not even talk to the person next to you without having to yell as loud as possible. Everyone was staring as we drove by. It was the worst experience ever with a rental and I will never choose U-Haul again. The truck had a check engine light on and the back was not swept out when we received it. We swept it out in order to avoid being charged for something we didn't do.
JOSHUA ALAN D.Clean the trucks before the next customer rents it. It was filthy with debri in it from previous renters. Box was dirty, not swept also. mechanically uncertain. brakes jerked when using them. Sounded like it was low on oil and it made a loud squeal when coming to a stop. The truck parked next to it had donuts for tires. I wouldn't have excepted that one if they paid me to take it.
MARCY ELLEN C.App wouldn't work at all, website was so slow that I had to log back in several times before I could actually complete registration. Quote was a little misleading regarding final payment.
Chris M.Wonderful staff
STEVEN GERARD P.Excellent service!
Nigel Y.Great Experience!
WADE ALAN P.None of the turn signals worked so it was a bit difficult to navigate when turning. I let the man know at the car wash however.
DAWN MARIE H.straw was in the trailer, the tail gate didnt go all the way down. I asked if there would be a problem dropping it of in wayland only 10 miles from pick up . Was told it would cost 75 more which is douple what I paid for it to begin with. Now I plan to buy a trailer and charge half what uhaul does
Dale S.The lady working was fantastic and helped us when we had trouble checking in with our phones without us having to ask for help. She made it look really easy :)
Marcia H.at age 80, I was not able to lift the 5x8 trailer off the hitch.... to heavy... needed help and no one around.... ended up grabbing a plank from in front of the office to use for leverage....
Ken H.Middleville Uhaul is great to work with - we are repeat customers.
Patricia S.Very easy pick up snd drop off
Margaret O.When I call in and am told price per mile and rental, after doing math it comes to around 40-50 dollars. After the return of truck and bill is attached with hidden fees and road fees and michigan fees and it becomes an 80+ dollar bill, pretty discouraging to the experience. Humans take advantage of other humans, so not to suprised...
ERIC MICHAEL B.It was not the place we rented it at, had to drive 20 more minutes to pick up. Took our credit information with a picture on their phone (husband didnt' know better to say no, we will come back) so therefore cancelled the card(s) because of security. Did not get informed that the drop off location was over 30 minutes away from where we thought we would be. Added the insurance with no approval from us, as we had to contract until we left (system was down). Too bad uhaul is about the only company to rent trailers, as we would never rent again from uhaul or these locations.
Gerald V.The people at Tender care car wash were very gracious and helpful.
ALAN AMBROSE K.