Customer Reviews for Texas City Self Storage
(U-Haul Neighborhood Dealer)

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Nice staff Easy in easy out

Évaluation :

1

Older man at the desk is very rude. I asked for prices he didn't give them to me he just gave me the cheapest U-Haul when I realized he gave me the smallest U-Haul I went back in and asked if we could switch it he said no and so I told him that he did not ask me what size U-Haul I needed and then he tried to argue and said he but that his computer was down so he could not help and that I would have to wait outside and he would tell me when the computer was back up I waited about 10 minutes and went back in to ask if it was up he said no . I told him I needed to return in Houston he did not put that in the computer so when I got over there I had to pay an extra $191. He did not complete the walk through with me to check the truck I did that on my own one of the truck sensors was on for the tires I did go in and let him know he said the tires were fine and to take it.

Évaluation :

5

Ali was helpful, making the experience smooth and easy to rent and return. Definitely rent again, and prefer to anyone who needs u-haul in Texas city.

Évaluation :

5

Please send receipt in email instead of a link to the receipt.

Évaluation :

3

I am a woman and not a weak one so being told that the drive from Texas to Kentucky alone would be too much for me. I found offensive, and condescending. Also the box of the truck was dirty with soil from previous user. The port where you put your charging plug is not working.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

This Guy should NOT be running a uhaul storage location. He is unkempt, uncouth and exhibits a lack of understanding!!

Évaluation :

5

Ali was friendly and professional. Renting was quick and easy. I will definitely recommend.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Truck was dirty inside, did not have a full tank of gas. I had to clean it out. Only drove it 15miles and was told at pick up to drop off with a full tank of gas, I had to put in 5 gallons of gas when I only drove 15miles and when I returned it I told them and they said o ok well ur good people thanks. Also I turned it in 40mins before my drop off time then I got 3 calls and a text by 5pm saying that I need to return the truck I'm past my time, told the man twice I already dropped off to him he was confused who he was calling due to no internet. Worst service I have ever had with u haul. Will not ever use this place again.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Agent made the return fast and easy.

Évaluation :

1

Manager of the establishment tried to pull a fast one over on me and my wife to try and get more money out of us by changing our contract without discussing it with us. We payed for a 24 hour use and the establishment changed it so I would be at work at the time he scheduled it to be returned knowing I would not be able to make it.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

So helpful and respectful. I will definitely rent again. Merci.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Le client n'a pas laissé de commentaire.

Évaluation :

5

Ali was very polite and helpful to me while going over the website to book the truck. If in Texas city I highly recommend talking to him.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Nothing. It was great.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Manager or like he would call him self the BOSS was EXTREMELY RUDE ! charge me for an extra day when I delivered the Uhaul on time and once I called him to ask him about the charge he hangs up the phone on me. I Definitely DO NOT RECOMMEND this location it gives the Uhaul a bad representation. Honestly he should be fire and they should hire someone more professional and responsible.

Évaluation :

1

Truck was dirty inside There was little less than half a tank of gas when I picked up I filled it to half a tank when I returned and I was charged for 6 gallons wtf

Évaluation :

5

The gentleman was very nice and cordial. Very respectful!!

Évaluation :

5

Mr. ALI went above and beyond with assisting me in the return of the truck , I appreciate his patience and understanding during the chaos of my recent move . Great guy and excellent customer service! Merci 

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

The guy was nice. i was extremely late and they did not rent out my truck.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

Le client n'a pas laissé de commentaire.

Évaluation :

2

I believe this is where I picked up the transport. The transport was located in a lot that was not big enough to allow the truck to get easily in and out of the lot.

Évaluation :

2

Inside of cab had soda or something spilled in it. Back of truck was never cleaned out from the previous rental. Truck needs to be serviced. The fan belt was screaming when you got to about 55 to 65 mph. One of the reverse lights was out.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Texas City Storage was awesome! Ali was helpful beyond all my expectations!

Évaluation :

5

Mr. Ali is always very helpful

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Thi location'svc was good. The call center was TERRIBLE! Innacurate and not knowledgeable.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Owner? Man working was extremely rude and doesn't know how to talk to people. Blamed us for leaving the truck there overnight when he clearly saw my husband pull the truck up in the morning. Very disrespectful to both myself and my husband and we will never use this location again.

Évaluation :

1

I was guaranteed a truck at 7pm. The place called and said under no circumstances could I pick up my truck at 7pm even though I was supposed to be able to use my cell phone to pick it up. I had to take off of work and rush to the place because he said I must get there before 5:30 or the gate locks. Why was I offered a 7pm pick-up? I would've gone to another place if I couldn't pick it up then. I shouldn't have to beg to leave work. When I got there the guy was weird and kind of rude. Not a great feeling there. Truck was dirty and he didn't offer a walk over or anything like we usually get.

Évaluation :

5

Make sure truck is well kept.

Évaluation :

2

The trailer had a lock on it. The employee failed to check to see if the trailer was ready for use. Had to use a hammer to try and get the lock open. All this caused a delay on my plans. Please check if there's a lock on the trailer for the next customer.

Évaluation :

1

The guy is a crook!!! He didn't check in my trailer when I turned it in. Once I brought it to his attention that he actually helped me unhook the trailer, he said he would talk to corporate for a refund. Meanwhile a month later no refund. Also a cramped office the size of a closet, no where to park the trailers, cramped area for navigation of trailer, he actually had to ask cars to move.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Excellent service

Évaluation :

5

The manager was great

Évaluation :

4

I had issues with a car dolly issued to me. I called to inform the manager with a timeframe of delivering the equipment. When I didn't make the timeline, the manager called me to check if I was ok. I really appreciate that he reached out to first find out if I was ok.

Évaluation :

3

Front desk was excellent, very kind and professional. Signage to indicate where the office is would be helpful.

Évaluation :

5

He was very kind and I will definitely use him again! Great partner

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

There was nothing that I can think of. When you get great service and everything is exactly like you need it to be, there is not much more that you can expect. Great experience.

Évaluation :

4

Ali was ver kind and professional. He was very accommodating and seemed to genuinely care about my business. Excellent customer service!

Évaluation :

2

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

I hate to give the rating I did, because I do not blame the location for my problem, but the dispatcher. Got to site, hooked up and the lights on the right side did not work. The owner called whomever is responsible for service (because he had called the day before and they said it had been repaired). They told the owner to replace the wire to/from the trailer to truck, which he did, and that still did not make the lights work. So, he called again and they told me I had to drive to Galveston to get another trailer. I was not happy about having to go to another location, but was told if I wanted a trailer, I had to go to Galveston or to Baytown. The dispatcher said Galveston already had the trailer ready for me and I just needed to drive there and get it. So I went, and the location had no idea who I was or why I was there. My contract was not even in their system. After waiting for over half and hour, someone finally called and said I was an emergency situation and to hook me up and let me go. After a few more minutes, I was hooked up and on the road. I do not blame either location for the 3 hour ordeal I endured to get the trailer, but I am very upset with the dispatcher and traffic and think that they should be better trained in customer service.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Staff were helpful in getting hitched up - process was pretty easy and expeditious. Only small complaint was the trailer was pretty dirty on the outside - inside was okay. Road grime on hitch components and even back door was pretty bad and required hand washing after touching any external trailer surface. Not too surprising, but could do external wash occasionally to improve this aspect.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Ali was great and very helpful. Would definitely use again.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Our rental representative was very polite and courteous. He explained everything to us and gave clear instructions on everything. Definitely A+ experience. Well done.

Évaluation :

5

The uhaul manager was super friendly and knowledgeable

Évaluation :

2

This location lacks the supplies that most locations have.

Évaluation :

3

I arrived to drop off the truck and gates where locked. I called 4 times and no one answered. He finally came out and looked like I was bothering him.

Évaluation :

2

The facility and vehicle were ok, but if you need to drop the vehicle back off after their office closes, you can't. There is no drop box for the key and the one guy working there doesn't tell you this.

Évaluation :

1

Lot is small and hard to get around in. Then I was called the morning after I rented it for two days with him saying I was supposed to bring the trailer back. On top of it all, my bill should have been 54 but I got charged 104,45 and then again 104,44 so no I would not recommend this to my friends. I wouldn't recommend this to my enemy. The owner is an old rude man that gets pissy if you don't want insurance because you have your own insurance. It was the worst experience I have ever had with U-Haul and I have used them a lot.

Évaluation :

5

The kind gentleman who manages the Texas City Self Storage site provided excellent customer experience. Merci.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

The truck was filthy and did not run properly

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

My only problem is renting a 6 x 12 heavy trailer with no trailer Jack and nobody really did help you lift it onto your hitch. U-Haul should consider the liability of back injuries to the customers. I have a past back injury and items like that it's not helpful to it. There is no way to hook or unhook the heavy tongue trailer without lifting it clear from the ground.

Évaluation :

5

Super nice older gentleman and a fellow Navy vet. Very personable. Wouldn't change a thing. A+

Évaluation :

5

S.O.

Évaluation :

1

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Provide a portable lift so attendant doesn’t have to lift heavy trailer hitch on to truck hitch by hand.

Évaluation :

5

Le client n'a pas laissé de commentaire.