Évaluations des clients Texas Gun Boss

Great friendly service. Cannot give a higher recommendation. They do everything they can to help you

Very helpful, systems were down at the time but they called me afterwards, Thanks!

Betty and Berry I don't think of anything else because you've done everything possible for me to make my trip very easy. you guys are great, I couldn't have done it without your help. I would strongly recommend to all my friends and family and everybody about you.

Very down to earth and friendly staff had everyready to go and again at check-in

This is the third time I've used this location. Every time it's the same problems. They cancelled our reservation when we got to the location and then started a new reservation. We tried to do mobile/contactless pickup, but the truck wasn't where it was supposed to be. We had to go inside and start the entire process over. It took more than 30 minutes for them to help me and give me the truck. The truck ended up being across town in a different lot. Because they cancelled our reservation, we got a different truck than the one mobile pick up was going to give us. Just go somewhere else to pick up your reservation. The drive will probably be shorter than waiting at this location.

Really enjoyed the vendor, they were a lot of fun!

This place was so easy to work with and very accommodating when I needed a truck quickly. So friendly. Definitely forego any other rental places and rent from this one.

Betty is by the amazing, I'd give Betty a 10 across the board. If you need to extent a u-haul go see Betty at Gun Boss. Both Betty and Barry are great people! I'm glad to know them. :)

The right light on the tow Dolly was out and when taken back to get fixed, I was told to run my 4 ways the entire trip.

Overcharged me almost $200. Never refunded me. Worst customer service

They went extra lengths to help with trailers.

I enjoy working and renting here

The owner went over and beyond to help us. Service was top notch. Would highly recommend his facility.

The Texas Gun boss personnel are always friendly and helpful.

Very helpful and friendly.

Betty is the best!

Great customer service

Barry and Betty were so helpful, organized and on the ball, even in the middle of a shop remodel. They knew exactly how to help and went above and beyond basic customer service.

Absolutely great hardworking family business! Go to them constantly and they are always ready to help I'm anyway they can.

Very friendly and helpful staff. 10/10

There is Uhaul equipment everywhere!! The gun shop smells like soaked urine. We had to park the trailer along the railroad track (without assistance) and I was told to just leave it (the trailer) in the back and make sure the tongue was not sticking out in the road I had to go back and ask for help to unhook the trailer because of the incline and location of where I was asked to leave it. I would NOT recommend this facility to anyone. Those who are running it are extremely odd and make you feel somewhat creeped out. There are dogs on a lot and equipment part along with broke down cars. There was even a Uhaul utility dolly (that looked brand new) parked inside the fence of the back of the property- still attached to wrapped up box. There's no way anyone would be able to get to it or even use it if they wanted to. You should probably have a representative check that facility out. Gross!

That place is a dump !!!

Betty was super nice and did awesome getting me what I needed.

I dropped off the truck a day early. The lady was busy and said she would check me in as soon as possible. I trusted her and left the truck keys with her and left the location. 3 days later I received a phone call from uhaul. Evidently she forgot to check me in. Yes, I should have stayed until my checkin was confirmed. A mistake on my part. Oh well. Nobody is perfect I suppose. I made contact with her and was able to clear up the issue

I was very happy great work

Nothing at this time it was all excellent service

Make sure to tell future customers that the fender wells on the car trailer have a hinge on the fender. There is a rubber clip that looks like it would be more at home on a ice chest. It can be unclipped and the fender dropped to lower the threshold so vehicles such as the Subaru Forrester. That was not shown to us when we rented our trailer and as a result, could not get the doors open to get out, once the car was on the trailer. It was quite a humorous scene to see my wife crawl in through the clothes and have to shut the car off.

All 4 tires had no tread on them should NEVER been sent out. Texas gun boss gave me trailer registered to another customer & gave my trailer to different customer. Turned trailer in Apr. 6 & 2wks later get contacted I never turned it in. After 5 phones & talking to Uhaul dealer in Casper, Wyo they Uhaul figured out Oh he turned in trailer. Had a major blow out of right rear tire in TX on my way to Wyo due to BAD tires. Wasn't at all pleased with Texas Gun Boss, poor condition of trailer & being dispatched improperly ! I feel we should be compensated some way for all the grief we went thru. Not at all happy with Uhaul. Ray Varney !

Great service

The owners are always kind and helpful. I really appreciate their attention to detail.

Great service and people

Dirty, cramped space that smelled like dog piss. Service was ok, but not great.

Quick service, friendly staff.

Very friendly and polite.

Inside the building smelled terrible, like cat urine. There was an uncared for dog out front, in a cage that was too small for it, and it's two puppies. Standing in filth. The “staff” was not happy about taking the trailer off of my truck when I told him I could not lift it myself. When removing the trailer he tossed it as high as he could and let it slam to the ground, I assume he was trying to show me how “light” it was, or how “strong” he was. Either way, it could have hit my truck. To top off my experience, I had to call U-haul because he would not send me a receipt.

I was charged for an extra day in error for $44 on 1/5/2020. I immediately let business owner of the pickup/drop off location know. She contacted the area manager know & requested that a refund be sent to me on 1/7/2020. As of today, I have not received my refund for their error. I have contacted the business owner several times and she tells me that she in turn contacts the area manger, but still no refund. This is totally unacceptable.

They also provide excellent customer service

The agents where friendly and helpful

Gab fest instead of taking care of business.

Gab fest instead of taking care of business. Be the first in line or be ready for your time to be wasted. They advertise open at 8:30, not there till 9:00 at best.

Very nice and helpful with the whole process. Would definitely recommend.

This is a Multi business place. It unorganized but these folks will help ya out no problem. I appreciate that since I am handicapped.

No need for improvement :) it's a wonderful place full of wonderful people!

Was overcharged additional $100.00 without any notification from the UHaul. Also, did not receive the refund due for less mileage usage.

Easy check in

Drop off trailer Monday August 12th (due date). Received notification today that it was still not checked in and would be charged for not returning. After talking with Uhaul Rep issue was resolved.

Outstanding Service very helpful, unfortunately we were delayed because of the nation wide system for Uhaul was down. That delayed us for about two hours but they were consistent in trying to get us taken care of. Other than the delay no other issues. Truck was good for exactly what we need it for. Kudos!

Both Betty and Barry were a delight to do business with. I would recommend this location for your rental needs!

Awesome!

Awesome!!

the lady was extremely friendly and informative!!

They place is not very friendly looking from the outside.

They were incredible. She stayed late to accomodate us. She noticed that the 24 hour pick up was only active for a very limited time which does not make it a 24 hour pickup. You need to address this. You can only pick up a very limited time, then it is expired on the app. Therefore, it is NOT a 24 hour pick up.

Friendly and efficient. What a wonderful combination. I would not hesitate to recommend this location.

Individual did not know what they were doing.

Great customer service