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aaron V.
Customer Reviews for Texas Gun Boss
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nothing, Betty was so AMAZINGLY helpful!
REBECCA C.Very nice people there great customer service
ronald C.She was very friendly and extremely helpful. Excellent communication and I would DEFINITELY recommend and use again!
BRADLEY M.Nicest people, awesome office very quick to get things done
NEIL H.The ac didn't work for the whole 5hr drive plus I got charged for an extra day when I turned it in on the day I was supposed to waiting for someone to get back to me and also give me my deposit back plus the 44 $for charging me a day late .
Raquel R.The lady was very friendly and helpful but the building is unclean and has a strong odor.
jerri J.The staff were excellent to work with. Would defiantly recommend them to anyone and intend to use them again.
Terry R.They went way out of their way to help us. We were on short notice and they made it happen for us. Thank you very much.
William W.The Gun Boss U-Haul is the only U-Haul rental company I use
NOEL R.Super fast service ! Very friendly ! No complaints
SHERINE W.I don't think this location represents your company very well. The people were very nice and very helpful ... but it was a “hole in the wall†gun store managed by a couple that kept a family of dogs inside and the smell was overpowering. I would look for an alternate location if I ever returned.
royston P.Freindly service very understanding to the needs of service
john W.The staff in Pleasanton were friendly & efficient. It made the rental process quick and easy.
RACHEL B.they went above and beyond to accommodate my short notice needs.
NANCY LYNN Y.Nothing. You guys are the best. This is my second time doing business with you guys and I will always come back here if I need to rent again. Thank you for awesome customer service. I would definitely recommend you guys to family and friends I know. ðŸ˜ðŸ¦®ðŸ¾ðŸš›
CHASTITY M.Love the fact that they answer all your question very honest people would use them again in the future
RUBY C.The staff was exceptionally kind and helpful. They accommodated the time I wanted to pick up the truck and gave me very helpful suggestions.
ANDREW M.Everything was handled great.
Walter W.The owners went out of their way to make everything smooth. Very professional.
Daniel R.Excellent all the way around
Norman P.Shabby Place, Nice Lady, quick, but poor check in process leading to potential charges...not all their fault, as online application didn't work.
Alexander P.This location already provides excellent service.
caren A.The tow dolly had a light issue. I told the destination people about it. Other than that everything was fine.
LESTER TERRELL C.This is the best Uhaul dealer in the U.S. Can't find any nicer couple willing to get everything one needs for their move.
STEPHEN P.Nothing. Everything was great! Very friendly and helpful.
rachael R.Will highly recommend this location and will use again for future needs!
GIOVANNI B.excellent customer service
barry W.The people there were super friendly and very helpful.
James W.Nothing. They went above and beyond to get us the best deal and we're very helpful.
Liz N.Personnel amical.
Peter V.I messed up my reservation on line. The Lady at Gun Boss really went the extra mile to ensure I had all I needed at the best price possible. Their space for materials is limited so they have to use a satellite location for storage. However, this limitation in the physical location does nothing to detract from the service I received which I have to rate as above excellent.
MURRAY M.Absolutely awesome people! Very helpful and kind! Will only be getting rentals from them! Always make me feel welcome and assured that my needs are met. Hard working family
SHAYLEEN T.Great friendly service. Cannot give a higher recommendation. They do everything they can to help you
norman P.Very helpful, systems were down at the time but they called me afterwards, Thanks!
Omar P.Betty and Berry I don't think of anything else because you've done everything possible for me to make my trip very easy. you guys are great, I couldn't have done it without your help. I would strongly recommend to all my friends and family and everybody about you.
JIMMY M.Very down to earth and friendly staff had everyready to go and again at check-in
STEPHEN P.This is the third time I've used this location. Every time it's the same problems. They cancelled our reservation when we got to the location and then started a new reservation. We tried to do mobile/contactless pickup, but the truck wasn't where it was supposed to be. We had to go inside and start the entire process over. It took more than 30 minutes for them to help me and give me the truck. The truck ended up being across town in a different lot. Because they cancelled our reservation, we got a different truck than the one mobile pick up was going to give us. Just go somewhere else to pick up your reservation. The drive will probably be shorter than waiting at this location.
ryan M.Really enjoyed the vendor, they were a lot of fun!
John C.This place was so easy to work with and very accommodating when I needed a truck quickly. So friendly. Definitely forego any other rental places and rent from this one.
Michelle R.Betty is by the amazing, I'd give Betty a 10 across the board. If you need to extent a u-haul go see Betty at Gun Boss. Both Betty and Barry are great people! I'm glad to know them. :)
tara D.The right light on the tow Dolly was out and when taken back to get fixed, I was told to run my 4 ways the entire trip.
jennifer I.Overcharged me almost 200 $. Never refunded me. Worst customer service
Julie C.They went extra lengths to help with trailers.
Debra B.I enjoy working and renting here
robert W.The owner went over and beyond to help us. Service was top notch. Would highly recommend his facility.
wesley G.The Texas Gun boss personnel are always friendly and helpful.
GUY M.Very helpful and friendly.
Michael R.Betty is the best!
William W.Excellent service à la clientèle
rogelio G.Barry and Betty were so helpful, organized and on the ball, even in the middle of a shop remodel. They knew exactly how to help and went above and beyond basic customer service.
Courtenay E.Absolutely great hardworking family business! Go to them constantly and they are always ready to help I'm anyway they can.
shayleen T.Very friendly and helpful staff. 10/10
JEREMY M.There is Uhaul equipment everywhere!! The gun shop smells like soaked urine. We had to park the trailer along the railroad track (without assistance) and I was told to just leave it (the trailer) in the back and make sure the tongue was not sticking out in the road I had to go back and ask for help to unhook the trailer because of the incline and location of where I was asked to leave it. I would NOT recommend this facility to anyone. Those who are running it are extremely odd and make you feel somewhat creeped out. There are dogs on a lot and equipment part along with broke down cars. There was even a Uhaul utility dolly (that looked brand new) parked inside the fence of the back of the property- still attached to wrapped up box. There's no way anyone would be able to get to it or even use it if they wanted to. You should probably have a representative check that facility out. Gross!
Renee R.That place is a dump !!!
Robin R.Betty was super nice and did awesome getting me what I needed.
Lisa B.I dropped off the truck a day early. The lady was busy and said she would check me in as soon as possible. I trusted her and left the truck keys with her and left the location. 3 days later I received a phone call from uhaul. Evidently she forgot to check me in. Yes, I should have stayed until my checkin was confirmed. A mistake on my part. Oh well. Nobody is perfect I suppose. I made contact with her and was able to clear up the issue
Barry H.I was very happy great work
Joseph P.