Customer Reviews for The Attic Self Storage
(Concessionnaire U-Haul dans le voisinage)

269 évaluations

102 James St   Venice, FL 34285

(941) 234-4480

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 3h pm
  • Sam : 8h30 am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(941) 234-4480

102 James St
Venice, FL 34285

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 3h pm
  • Sam : 8h30 am à 12h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Loved it

CATHLEEN G. 
Évaluation :
5

Exceptional service at this location.

Mario F. 
Évaluation :
5

Nothing everything was great!

QUENTIN M. 
Évaluation :
5

You were great don't change a thing

SEAN A. 
Évaluation :
5

I'm very happy with the quick and great service you provided Thank you very much

FILIPPO V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TED C. 
Évaluation :
4

Great that they knew us when we arrived and Han everything ready.

CHARLES T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathon Z. 
Évaluation :
3

I drove a total of 6,3 miles and was charged for 3 gallons of gas. I think you get more than 2 miles to the gallon even if I wasn't driving on the highway getting the best MPG. For people taking very short trips, the measuring gauge on the trucks isn't exact enough and common sense should prevail. Additionally having a customer need to put gas in after such a short trip seems silly. I'd recommend a minimum of driving 10 miles+ in order to have to put gas in. For people not used to driving these trucks, having them go out of their way to add 2-3 gallons of gas seems more dangerous, especially when you do not give us the vehicle full....meaning no one at this location had to take their own time to add gas, they just give it to the next customer with the amount that is remaining in the tank.

Susan B. 
Évaluation :
4

Upon returning this vehicle the owner was very concern about my experience.he informed me he would notify U-Haul of the poor running condition.

Dennis G. 
Évaluation :
5

There was a problem with this truck. Seemed t have duck tape on top of outside of the passenger cabin as we could hear it flapping while driving. When it rained, the passenger got water coming in on her head.

NANCY V. 
Évaluation :
5

The staff was extremely helpful.

Jane M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey D. 
Évaluation :
5

Friendly staff who is willing to help

RODRIGO M. 
Évaluation :
5

Not the original location where we were told to drop off the truck. That location, Detzler's Garage, was unmanned. This location, stepped up and accepted our truck return even though it was unscheduled and advised us how to proceed with U-haul central. They also processed the credit for the blankets and dolly which we never received from the pickup location.

David J. 
Évaluation :
5

Cute office. Friendly staff!

NICOLE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEVIN C. 
Évaluation :
5

great experience. will use again

lewis W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arthur P. 
Évaluation :
5

Great service and attitude from all of the several people we dealt with over course of several days.

NELSON L. 
Évaluation :
5

Such wonderful personnel's helpful and understanding OUTSTANDING SERVICE

PAMELA H. 
Évaluation :
5

As a former business owner I was truly impressed with the great attitudes and efficiency by the owners of this business. I actually arrived about 8AM thinking they were opened and the woman advised me they opened at 8:30 but giver her a few minutes to get her computer up and running and come on in. Many places of business would NEVER make this gesture. Good people, friendly atmosphere and the attitude they appreciate my business. As for what to do to i prove for the next customer? Keep on doing what you are doing. Attitudes mean so much and you have a great one. Thanks for caring.

William S. 
Évaluation :
5

Checking our vehicle out with the app was not seamless, but we did it after a few tries. HOWEVER, we found it impossible to check the vehicle back in at the end of the rental. We tried to photograph and submit the photo of the odometer and fuel gauge more than 20 times! The app just kept going back to the beginning! It was shaping up to be another frustrating 2 hour vehicle return nightmare. We were becoming very frustrated! Thank Goodness the team at the Attic Self Storage was kind and helpful. Because of them, I will rent from U-Haul again and use only this location every time I need a vehicle in the future. U-Haul. If you want us to check out and check in with the app, you MUST make it more user friendly! It's been over a year and you have not improved your app. Step up your game!

DONALD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTTGEORGE S. 
Évaluation :
3

I was served a unit and specifically asked for a size that correlated with rented the 15 foot truck. The quoted price was 84 $. When I arrived the unit they had reserved for me was the size of a walk-in closet. Ultimately they did find a larger unit for 116 $. Very disappointed and felt like I had no other choice but unload the truck then in

Jane M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Georgia D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

So friendly and accommodating! Have used multiple times each experience good!

JAKE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JULIE M. 
Évaluation :
5

Great customer service!

CAITLIN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG F. 
Évaluation :
5

The truck clearly was not cleaned or sanitized. There were visible signs of spilled liquid in cup holders. Dirty steering wheel. Personal belongings left from another renter...a mens care product.

CHARLEEN ALICE S. 
Évaluation :
5

They were very nice and helpful. Will definitely use them again.

CRAIG F. 
Évaluation :
5

The lady that helped me was very friendly and helpful made the process very easy.

Jerry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack B. 
Évaluation :
5

Wow! They did a great job! Very impressed!

Mark C. 
Évaluation :
5

Great people and vehicles

WILLIAM S. 
Évaluation :
5

Every was perfect and professional

Vyacheslav M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
4

nothing

AMILCAR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULA K. 
Évaluation :
5

Rien

SALOMAO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA J. 
Évaluation :
4

Have speed control on your trucks

PHILIP L. 
Évaluation :
5

Tom and Janis were great !!!!! I don't think it could be possible to have had a better experience. They took care of everything we needed on the phone ,walked us through everything. we were not able to be present when our house sold, and they helped the movers get it all in. And when it was time to move out they went above and beyond to take care of us on our schedule. Can't say enough about them and their help. it was a great experience.. Thanks Rick

Richard H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patti H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudia E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin G. 
Évaluation :
5

Great service. Easy rental and return process. Personnel amical.

RONNY JAMES E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA B. 
Évaluation :
3

Still have not received final contract, I don't like the way this was handled.

kenneth Y. 
Évaluation :
3

The process to obtain the truck took over 20 minutes. That is just too long. The process at drop off was super easy. Just drop the key into the drop box. Doesn't get any easier than that.

Anthony H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thierry R. 
Évaluation :
5

Staff was very helpful and extpressed a sincere desire to make sure we were satisfied and had a good experience. I would definitely rent from this location based on my recent experience.

richard H. 
Évaluation :
5

Made that part of moving very easy. Thank you

steve H. 
Évaluation :
5

Great friendly service, good location and well maintained vehicles. The office was modern and well kept. Will use them again if the need arises.

CLIFFORD P. 
Évaluation :
5

very good

SALOMAO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Very nice and helpful!

Kelli T. 
Évaluation :
4

No problems at all. Have recommended you to a friend.

Judith M. 
Évaluation :
4

The self check in feature was a miserable failure! It did not work properly with very long delays. Compounding the problem the only employee at the location was unable to help as he was just a gatekeeper. We had to wait for the employee who was familiar with U-Haul to show up. A process that should have only take minutes was well over 30. And to add salt to the wound, this location did not have a furniture dolly which I desperately needed and ordered well in advance. It was not a pleasant experience.

Jorge M. 
Évaluation :
5

Customer service at this location was over the top good!!! Friendly and extremely helpful! Fortement recommandé!

Carl G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Perhaps stay open a little later.

Joanne L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANE M. 
Évaluation :
5

Keep it going as is. Doing a great job!

Ronald R. 
Évaluation :
5

Great person who helped me!

ELMER B. 
Évaluation :
5

Professional service with quality truck and easy return process. Good experience with great people!!

Larry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank T. 
Évaluation :
5

Very smooth drop off process.

Michael H. 
Évaluation :
4

This location was closed when we dropped the truck off so can't really comment. But over all the whole experience was good.

Keith J. 
Évaluation :
5

Very nice people

Robert L. 
Évaluation :
5

Rental handled well by staff at the location. Made it easy for us.

Kenneth F. 
Évaluation :
5

Great friendly staff

DAVID R. 
Évaluation :
5

Excellent all the way around. Great people, easy transaction. Great vehicle. 2nd time using them and would definitely use them again.

Brenda E. 
Évaluation :
5

Everything worked as planned and the equipment I chose was perfect

Dave T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis V. 
Évaluation :
5

Everything went perfect. The check in process took a little longer than expected.

Tom O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent D. 
Évaluation :
5

Wonderful staff at this location!

Melissa M. 
Évaluation :
5

Everything was perfect and I received friendly, efficient help. Merci.

Dinka R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis D. 
Évaluation :
5

Lady was very helpful.. nice location in Fl

Michael U. 
Évaluation :
4

Very friendly staff. Easy to pick up and drop off vehicle.

bradford S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill T. 
Évaluation :
2

I feel I was charged way to much to use this truck for less than 12 hrs to move 2 items and your app was very difficult to use.. I left more gas than asked for in tank but yet still got charged more money than what was on receipt on next day ...i would never recommend this uhaul to anyone nor will I use you again I would rather pay a company with men to do may move for same amount next time

Tina B. 
Non les évaluations ont été soumises pour cet établissement.

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