Loved it
CATHLEEN G.
Customer Reviews for The Attic Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Exceptional service at this location.
Mario F.Nothing everything was great!
QUENTIN M.You were great don't change a thing
SEAN A.I'm very happy with the quick and great service you provided Thank you very much
FILIPPO V.Great that they knew us when we arrived and Han everything ready.
CHARLES T.I drove a total of 6,3 miles and was charged for 3 gallons of gas. I think you get more than 2 miles to the gallon even if I wasn't driving on the highway getting the best MPG. For people taking very short trips, the measuring gauge on the trucks isn't exact enough and common sense should prevail. Additionally having a customer need to put gas in after such a short trip seems silly. I'd recommend a minimum of driving 10 miles+ in order to have to put gas in. For people not used to driving these trucks, having them go out of their way to add 2-3 gallons of gas seems more dangerous, especially when you do not give us the vehicle full....meaning no one at this location had to take their own time to add gas, they just give it to the next customer with the amount that is remaining in the tank.
Susan B.Upon returning this vehicle the owner was very concern about my experience.he informed me he would notify U-Haul of the poor running condition.
Dennis G.There was a problem with this truck. Seemed t have duck tape on top of outside of the passenger cabin as we could hear it flapping while driving. When it rained, the passenger got water coming in on her head.
NANCY V.The staff was extremely helpful.
Jane M.Friendly staff who is willing to help
RODRIGO M.Not the original location where we were told to drop off the truck. That location, Detzler's Garage, was unmanned. This location, stepped up and accepted our truck return even though it was unscheduled and advised us how to proceed with U-haul central. They also processed the credit for the blankets and dolly which we never received from the pickup location.
David J.Cute office. Friendly staff!
NICOLE G.great experience. will use again
lewis W.Great service and attitude from all of the several people we dealt with over course of several days.
NELSON L.Such wonderful personnel's helpful and understanding OUTSTANDING SERVICE
PAMELA H.As a former business owner I was truly impressed with the great attitudes and efficiency by the owners of this business. I actually arrived about 8AM thinking they were opened and the woman advised me they opened at 8:30 but giver her a few minutes to get her computer up and running and come on in. Many places of business would NEVER make this gesture. Good people, friendly atmosphere and the attitude they appreciate my business. As for what to do to i prove for the next customer? Keep on doing what you are doing. Attitudes mean so much and you have a great one. Thanks for caring.
William S.Checking our vehicle out with the app was not seamless, but we did it after a few tries. HOWEVER, we found it impossible to check the vehicle back in at the end of the rental. We tried to photograph and submit the photo of the odometer and fuel gauge more than 20 times! The app just kept going back to the beginning! It was shaping up to be another frustrating 2 hour vehicle return nightmare. We were becoming very frustrated! Thank Goodness the team at the Attic Self Storage was kind and helpful. Because of them, I will rent from U-Haul again and use only this location every time I need a vehicle in the future. U-Haul. If you want us to check out and check in with the app, you MUST make it more user friendly! It's been over a year and you have not improved your app. Step up your game!
DONALD D.I was served a unit and specifically asked for a size that correlated with rented the 15 foot truck. The quoted price was 84 $. When I arrived the unit they had reserved for me was the size of a walk-in closet. Ultimately they did find a larger unit for 116 $. Very disappointed and felt like I had no other choice but unload the truck then in
Jane M.So friendly and accommodating! Have used multiple times each experience good!
JAKE S.Great customer service!
CAITLIN F.The truck clearly was not cleaned or sanitized. There were visible signs of spilled liquid in cup holders. Dirty steering wheel. Personal belongings left from another renter...a mens care product.
CHARLEEN ALICE S.They were very nice and helpful. Will definitely use them again.
CRAIG F.The lady that helped me was very friendly and helpful made the process very easy.
Jerry C.Wow! They did a great job! Very impressed!
Mark C.Great people and vehicles
WILLIAM S.Every was perfect and professional
Vyacheslav M.nothing
AMILCAR M.Rien
SALOMAO G.Have speed control on your trucks
PHILIP L.Tom and Janis were great !!!!! I don't think it could be possible to have had a better experience. They took care of everything we needed on the phone ,walked us through everything. we were not able to be present when our house sold, and they helped the movers get it all in. And when it was time to move out they went above and beyond to take care of us on our schedule. Can't say enough about them and their help. it was a great experience.. Thanks Rick
Richard H. | Expérience généraleGreat service. Easy rental and return process. Personnel amical.
RONNY JAMES E.Still have not received final contract, I don't like the way this was handled.
kenneth Y.The process to obtain the truck took over 20 minutes. That is just too long. The process at drop off was super easy. Just drop the key into the drop box. Doesn't get any easier than that.
Anthony H.Staff was very helpful and extpressed a sincere desire to make sure we were satisfied and had a good experience. I would definitely rent from this location based on my recent experience.
richard H.Made that part of moving very easy. Thank you
steve H.Great friendly service, good location and well maintained vehicles. The office was modern and well kept. Will use them again if the need arises.
CLIFFORD P.very good
SALOMAO G.Very nice and helpful!
Kelli T.No problems at all. Have recommended you to a friend.
Judith M.The self check in feature was a miserable failure! It did not work properly with very long delays. Compounding the problem the only employee at the location was unable to help as he was just a gatekeeper. We had to wait for the employee who was familiar with U-Haul to show up. A process that should have only take minutes was well over 30. And to add salt to the wound, this location did not have a furniture dolly which I desperately needed and ordered well in advance. It was not a pleasant experience.
Jorge M.Customer service at this location was over the top good!!! Friendly and extremely helpful! Fortement recommandé!
Carl G.Perhaps stay open a little later.
Joanne L.Keep it going as is. Doing a great job!
Ronald R.Great person who helped me!
ELMER B.Professional service with quality truck and easy return process. Good experience with great people!!
Larry M.Very smooth drop off process.
Michael H.This location was closed when we dropped the truck off so can't really comment. But over all the whole experience was good.
Keith J.Very nice people
Robert L.Rental handled well by staff at the location. Made it easy for us.
Kenneth F.Great friendly staff
DAVID R.Excellent all the way around. Great people, easy transaction. Great vehicle. 2nd time using them and would definitely use them again.
Brenda E.Everything worked as planned and the equipment I chose was perfect
Dave T.Everything went perfect. The check in process took a little longer than expected.
Tom O.Wonderful staff at this location!
Melissa M.Everything was perfect and I received friendly, efficient help. Merci.
Dinka R.Lady was very helpful.. nice location in Fl
Michael U.Very friendly staff. Easy to pick up and drop off vehicle.
bradford S.I feel I was charged way to much to use this truck for less than 12 hrs to move 2 items and your app was very difficult to use.. I left more gas than asked for in tank but yet still got charged more money than what was on receipt on next day ...i would never recommend this uhaul to anyone nor will I use you again I would rather pay a company with men to do may move for same amount next time
Tina B.