Customer Reviews for The Auto House
Location en tout temps  |  U-Haul Truck Share 24/7© Location

5313 Steubenville Pike   Robinson Township, PA 15136
(Serving Robinson twp Kennedy Moon run and surrounding areas)

(412) 276-9537

Heures d'ouverture de l'établissement

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Services dans cet établissement :

Pour nous contacter

(412) 276-9537

5313 Steubenville Pike
Robinson Township, PA 15136
(Serving Robinson twp Kennedy Moon run and surrounding areas)

Services dans cet établissement :

Heures d'ouverture de l'établissement

Toujours ouvert sur votre téléphone intelligent

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The employee was very helpful. UHAULS methods and procedures to rent were very difficult. I would not recommend a location that uses an automated system.

Joseph K. 
Évaluation :
5

Location was great and I would highly recommend it! The only issue I had was that the verification process took much longer than the average time listed on the website, despite having a copy of my passport, full lease, and two contacts for them to use. This should be able to be completed in a much quicker manner.

Rob M. 
Évaluation :
5

keep it up, the rental process was easy and convenient

Samer A. 
Évaluation :
5

No info on whether we had to refill gas tank. We did but did we need to?

Jeremy O. 
Évaluation :
5

Better and easier explanation for inputs. I paid for gas but was charged again when I returned the vehicle

Victor N. 
Évaluation :
5

Don't change anything the online pickup and drop off is very easy and sufficient.

Dana K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryon A. 
Évaluation :
5

The check in and drop off procedures stink. It took me 45 minutes to get my truck. I kept getting booted out of the website there Hass to be a simpler way. There should be a simple kiosk that you can insert your credit card, insert your drivers license, take a picture And be on my way. Not very happy about that. The owners that location are great people I've rented there before. I would've been in and out in five minutes

Martin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted C. 
Évaluation :
5

The time taken to explain pick up drop off process was fantastic. Step by step instructions

TOM T. 
Évaluation :
5

Check in could more user friendly

Claudia D. 
Évaluation :
3

Operator in chat had not responded in ~10 minutes, so I had to make a voice call.

Danil D. 
Évaluation :
1

The whole process was absolutely ridiculous. Because there is no person to help, you do all the work. If you have issues there is no one the help. Absolutely horrible. Will not rent from that location again.

Timothy D. 
Évaluation :
2

The check-in , and check-out process was terrible. On our phone, both times, it said it didn't recognize our location. I tried scanning the barcode like suggested, that didn't work. When picking up the truck we ended up messaging u-haul and finally got it straightened out. It took over half an hour. There was another lady there at the same time having the same problem. When we brought back the truck we had same problem, I ended up locking the vehicle and putting the key in the lock box.

robert K. 
Évaluation :
4

I was apprehensive about the self-checkout situation but it worked out very well. Merci!

Jonathan B. 
Évaluation :
5

Could not use my phone to return the vehicle because I could not get past the share your location on the website. It just kept saying cannot find location. After following the prompts for about 20 to 30 minutes I went into the Auto House and they said they would check the vehicle back in. I think there should be an easier way to rent and return the vehicles.

Joseph M. 
Évaluation :
5

I have no suggestions as this was my best experience in renting a uhaul truck. I rented many times in the past but this my best experience.

Matthew K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert T. 
Évaluation :
5

Great experience. Great people to work with.

Jacqueline C. 
Évaluation :
5

The people at the Auto House were great! My only issue was getting the Ursula website to properly work.

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellyn A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

J V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY L. 
Évaluation :
5

I just always have trouble returning the truck by app after hours. My location never works even though my location is on and allowed. But I'll always use the Auto house because of friendly customer service and always has availability

Kathy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Venkatesh G. 
Évaluation :
5

Very friendly staff

Rakesh B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leah J. 
Évaluation :
5

My only issue was with the online app when we attempted to return the vehicle after hours. It would not pick up my location so that I could proceed with the process as intended. I ended up just having to leave the vehicle and keys and call the next morning to make sure everything was okay.

Clarissa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
5

The auto house is usually who I rent from. When picking up from them, the trucks were brand new and in great shape. I have no problems with the Auto house ever.

Emily S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PALAMAYURAN S. 
Évaluation :
5

put in a question about the return link and if it is user friendly or not.I was lucky to get through and another customer i talked to couldn't get through

Derek C. 
Évaluation :
2

The process to rent a truck using the app is so ridiculously difficult. you cant do any pre-screening before you get to the location, so once you get there you have to take a ton of time to get approved to rent the truck. Not to mention the fact that just renting the truck online was another hassle with a bad ordering system that you have to re-enter every detail when trying to change just one thing about your order. The day of my order I got a call to confirm my order and they confirmed that I would have a 24 hour rental... then after we picked up the truck they only gave us 15 hours. Revemp the entire online rental service. make it way more user friendly by making it easier to change an order, and pick up a truck.

Dawn S. 
Évaluation :
5

Professional and helpful! Thank-you!😃☀️☀️

Susan M. 
Évaluation :
5

I could not find a garbage can to toss my empty coffee cup lol

Judilyn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley S. 
Évaluation :
5

Very quick and easy pickup.

Zachary K. 
Évaluation :
5

Great service, nice people to deal with.

Robert R. 
Évaluation :
5

No improvements needed !!! Great service and good people!!

David B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kyle Z. 
Évaluation :
5

Friendly staff. Quick service. I will be needing a truck rental in July and will definitely be doing business with this U Haul location again.

Thomas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD W. 
Évaluation :
5

The gentleman that handled my rental was very helpful - and even took extra time to quote adding a hitch to my SUV. My only observation - my van did have a smell like sour milk... And the AC in the van does appear to have a problem - you might want to check on that. But otherwise - everything was great. I usually rent from Beaver Valley Mall - but you guys will get my business from now on. There is a girl who works the desk at BVM who needs some help with her customer service skills. Thanks

Rori R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sardor K. 
Évaluation :
5

Everyone we spoke to were well informed and a pleasure to speak to. The vehicle was in very good order and clean. The price was reasonable for the time and distance I needed for. There was not a single problem with scheduling a vehicle for the time I needed at all. I will continue to use this location.

MANFRED W. 
Évaluation :
3

Maintain the vehicles

Nabeela I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malarie J. 
Évaluation :
4

Nothing service was excellent

Eric R. 
Évaluation :
3

Truck rented had holes in roof. Support piece for ramp hooks fell off underside of ramp. Online advise for adjusting location services on phone to use 24/7 return inadequate then a 37 minute wait on your 800# terrible lack of service.

ANGELO T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth L. 
Évaluation :
5

Everything was fine

Randall C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee S. 
Évaluation :
5

Keep doing what you are doing because the service was exceptional. Kathy is always so personable, polite and efficient. Her manner is the definition of customer services.

Kathleen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
5

Professional, friendly and a positive experience! Would definitely recommend! Thank you!!

LISA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caroline C. 
Évaluation :
5

Well run, well organized. Knowledge and helpful!! Would absolutely recommend. Saved us with a dolly and positive attitude. Had our dolly out and waiting for us! Very efficient! No need for improvement at the drop off location, very well run!!

LISA B. 
Évaluation :
5

Everything was great

Lynn Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony F. 
Évaluation :
5

The Auto House Centre was great with friendly staff. Merci.

Kamal J. 
Évaluation :
5

We found this location of UHaul very helpful and coutteous . We will definitely refer others to this U Haul!

Judy B. 
Évaluation :
5

I have rented from this location years ago, but this was the first time I used there 24/7 service to rent a vehicle. I noticed this on when looking for the location to book online and saw they had limited house but right below as a link for the mobile option. It was a very easy process to download the app and get the vehicle in less than an hour without having to interact with anyone in person especially due to covid-19. The app was easy to register and the agent that approved my rental was very fast online. The rental truck worked out great and love that it was all dropped off through the app and a lock box. From what I could see Auto House is only one in the area that offers this option. And if I need to moving something again I will be using the mobile option at The Auto House. Bravo for using currently technology to help people get rentals easier and for the prices of 19,95 plus mileage you can't beat that anywhere else!

Ryan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly M. 
Évaluation :
5

I just had trouble with the return after hours using the online site, but it may have been my error as I'm really not tech savvy. I will just need to rent during business hours. The staff were friendly and very helpful. I would definitely recommend to anyone.

Kathy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie D. 
Évaluation :
5

The per-mile charge made UHaul renting less affordable than it was for me in the past. I don't understand why that exists now, and because of that, I'll be researching your competitor's rates before ever renting again in the future.

Adriane Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua S. 
Évaluation :
5

Great people at this location, friendly, helpful and always ready for you

Mitchell Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Process was simple for self check-in. Took a few minutes longer than expected but not bad. You need another contact person who will answer their phone or a passport to verify the rental. Wish I knew that before I arrived. Would have saved a few minutes of hassles.

chris D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ranjan B. 
Évaluation :
5

Always awesome to deal with!!!!!!!!!!

Robert P. 
Évaluation :
5

The owners at this site are excellent. I've gotten propane here many times and have always had excellent customer service. Easy and convenient drop off location for a uhaul.

MARY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denis G. 
Évaluation :
5

The truck was very clean, however, the roof leaked badly causing damage to three paintings and several wooden items. This was our third rental in the last couple months from this location and the only truck we had a problem with.

Scott K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tai T. 
Évaluation :
3

Given 3 different prices when you rent from Uhaul. 30 $to reserve the van, then it was 60 $at checkout and was hit for an additional 22 $bringing my total to 82 $for 2,5 hours of use. Be more upfront with all of your hidden costs.

John V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla B. 
Évaluation :
5

Location clean, well organized. Truck clean and ready for me when I arrived to pick up. Service people were a pleasure to interact with. I am very glad I found this location near to me (and near the interstate), for my move.

Kevin R. 
Évaluation :
5

Very efficient at this location.

Anthony D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ross D. 
Évaluation :
5

Very please with the service,excellent

Randy D. 
Évaluation :
3

I didn't know where to park the Uhaul, and it was extremely confusing. I didn't know where to do the key drop so I had to look around for that as well.

GREGORY S. 
Évaluation :
5

Autohouse is the best around to rent u hauls!!!Thanks again!!!

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin W. 
Évaluation :
5

Nice service and selection of vehicles to rent. I used the App because I needed the vehicle after hours. Nice service and I was able to pick up my daughter bed room set in time. Need to say the App was not that friendly and took me 30-45 mins to have everything approved and working. The app should let you know in advance how long could take you before you can finally drive away in your rental. That could be the difference in wasting your time and money in a vehicle that by the time to reach the place you are going could be closed or you are missing you appointment (or something alike). Overall this location was great, just the App was the issue for me.

Doel C. 
Évaluation :
5

The after hours drop box has a slot for keys and a slot for contracts. It should me made clear to customers that contracts shouldn't be returned. Maybe duct tape over that slot would avoid confusion.

Joseph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheri P. 
Non les évaluations ont été soumises pour cet établissement.

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