Le client n'a pas laissé de commentaire.
SARAH S.
Customer Reviews for The Bay Connection
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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VANESSA S.Tune up the trucks.
CANDICE S.The guy at the front desk was amazing and very helpful!
Ace D.Make this his job. Instead of selling fish. I had trouble with the first trailer. Blew my fuse on the truck switched trailer to a different one. That worked fine.
ROBERT D.Disgusting location
HUDSON P.The worst experience I've had with U-Haul ! the place was very dirty. The cashier didn't know to enter my return. She end up losing the truck I parked on the property. I almost thought I'd have to file a police report cause they didn't have any record of me returning the truck or where it was. I'll never rent a U-Haul from this location again.
Laquesha J.The girl working the desk was new and had no clue what she was doing, I expect she will get better. For us the area was out of the way and not a good neighborhood. U-haul itself I would not recommend. I would not have used them this time but they were the sadly the only real option. When I went to reserve the truck I did it online, I wanted a 15' truck picked up at Green Savannah Nursery. But the internet said no pick up available there. It said a 10' truck was so I scheduled that. I noticed later that the pick up would be at Broad Street. Which ticked me off. Then when I went to check in online, it said pick up at Red Bay. Although it was less BS than last 2 times. I did get a 15' at no extra charge so that was good.
Joseph B.I returned my rental before my actual time to turn in and received a call on July 28th stating that it was turned in late or wasn't documented. The issue was resolved but it still made me upset.
Tamara D.Be open when you say you will be open online. It is in an awful location in Sumter and not safe. My original location truck had their catalytic converter stolen. They did not help to remedy this situation. Iï¸ had to make a call to 1-800 Uhaul. Iï¸ shouldn't need to do that! And then had to call the area manager to get the code to get the keys in Sumter. This was an awful experience all around. Iï¸ will NEVER rent a U-hail ever again!
Bryce D.The truck was not clean and I was forced to switch from in person pick up to online. The mielage was screwed up so the site refused to let me enter the correct mileage and the help desk wait was an hour. When someone finally answered, I was told they could do nothing to help. I also paid for two dollies and the truck did not have either of them. Finally, the location for pick up was moved from where I reserved the truck to a location twenty miles farther from where I needed it.
Benjamin W.The lock for the black box was very difficult to unlock. Took an hour with customer service. Boxes should be numbered to minimize confusion. Person who called from store wouldn't answer their phone to offer support. Customer service took 30 mins to get on line. By far the worst U-Haul experience ever! Also the equipment I requested to be on my order wasn't on the truck. Making my move even harder.
Michael C.They charged me too much i want some of my money back
jordan R.It took me an hour an a half to clean the trailer before I could use it. I would like to be reimburse for this inconvience.
Harriett S.Easy, quick pickup and drop off. Pleasant and courteous staff.
John M.Too much involved in processing the truck for pickup. I felt as though I was working for Uhaul
Virginia N.Tell the right place to pick up truck we were told to go to Camden to get it and had to turn around and go back to Sumter though that was done all wrong and then change extra for miles on your truck what about the miles on my truck for y'all's mistake would not use you again and would not tell others to use you plus told 3 different charges at one when we reserved the truck and then another when that call to pick up truck in Camden then after we got to Camden told the truck was in Sumter and another price when we pick up the truck.what about my miles on my truck running all around on a egg hunt.???
fred F.They told us where to park the trailer. Looked at our paperwork and said they would check it in and not worry about it, we were a day early dropping. We emailed them hours after it wasn't done. Called Uhaul 1800 number to get it fixed but they did not answer their phone. Had to drive to the drop location and ask personally, why it was not checked in. Then finally 2 hours later it was done but that way way after when the trailer was due.
Jason B.Have someone available for posted hours.
Jamal C.Y'all took too much money out of my account. I need it back. I only had one 19 $truck. Which totals up to )67- you charge me a extra 128 $
Maxine R.