Évaluations des clients The Box Depot

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de The Box Depot

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Ron H. le

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The UPS representative was very helpful and generous with his time.

ETHAN S. le

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Le client n'a pas laissé de commentaire.

Barry S. le

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Le client n'a pas laissé de commentaire.

Erich D. le

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The guy who rented the U-Haul to me wasn't the most pleasant

Veronica A. le

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Le client n'a pas laissé de commentaire.

Robert C. le

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Unable to get the mobile check in completed as uhaul couldnt determine my location despite having my phone correctly set. Was quite disappointed with that

thomas K. le

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Le client n'a pas laissé de commentaire.

ANDRES H. le

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The staff are untrustworthy, tried to cheat me by adding charges that should not have been there. I will never go back to this location.

LUCILLE B. le

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Le client n'a pas laissé de commentaire.

Elliot K. le

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Le client n'a pas laissé de commentaire.

Daniel H. le

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Le client n'a pas laissé de commentaire.

Wayne O. le

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I love this location for renting Uhaul trucks. There customer service team are always nice & accommodating. Rod helped me out with the truck rental and the whole process was very easy! Thanks again!

Jose A. le

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customer service was horrible. left a parking permit in the truck and called twice to report it and they never got back to me.

Wayne O. le

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Le client n'a pas laissé de commentaire.

Saman N. le

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Uhaul is terrible and this location was even more terrible. The person in charge was rude and he did not provide a good service at all. I asked for a utility dolly when I reserved my uhaul online but there he told me he doesn’t have it. Shame on uhaul for this awful experience and shame on him to be so rude!!!!

Shane H. le

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The man working was very rude and short with me. He barely talked and I was confused about the process. Also, I drove 5 miles total and put $3 of gas in the tank and they told me it was going to be another $4 of gas still. So 5 miles=$7 of gas? No. They just had it marked wrong initially on the paper and decided to charge me for it. Very disappointed in the entire unprofessional experience from start to finish.

Amanda R. le

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Le client n'a pas laissé de commentaire.

alana F. le

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Le client n'a pas laissé de commentaire.

Evan M. le

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The Box Depot at 119 N. Fairfax in Los Angeles, CA should not be allowed to be a uhaul affiliate. They ignored my confirmed 9am pickup reservation because they don’t check out Uhauls until 10am. I presented my email confirmation from Uhaul showing 9am and the employee said she didn’t care what uhaul promised as they are not uhaul. The employee was extremely rude and told me she could not check me out for another hour because she might get busy with other customers. The store was completely empty, I was the only customer present, and she still refused to check me out. I had a special two hour elevator reservation with my apartment building that I was not able to use because the box depot wasted an hour of my time. I had to compensate by paying my movers for an additional hour for no reason. This additional hour cost me $100. I also called and made a formal complaint with U-Haul and received an email confirmation of that complaint and I was told I would receive a call from the box Depot’s U-Haul manager within 72 hours of my complaint. That was over a week ago and I have not heard anything back. Myself and my family have been loyal U-Haul customers for over 20 years I have never experienced such awful customer service from both U-Haul or any other company I have ever dealt with. I was told over the phone from U-Haul that I would also be receiving, in addition to a call from the box Depots U-Haul manager, a partial refund of $100 ad a courtesy to make this right. When will I be receiving that credit? I can be reached at 3108697415. - Evan

Wayne O. le

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Excellent as always - great place to rent a Uhaul truck! Sharon, the Customer service representative is awesome. She is fast & efficient! Thanks again.

todd H. le

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nothing at all they were very nice and helpful! great experience

MADHU K. le

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Very good experience.. Very helpful and friendly staff.

Sebastien S. le

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Le client n'a pas laissé de commentaire.

AJ E. le

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My days-in-advance reserved Appliance dolly wasn't there at pick up. I had to take two hours out of my tight moving schedule to go to Home Depot, and spent $$ on mileage to rent another. Not Happy! At least I know now Home Depot rents trucks.

Jonathan O. le

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Charged me extra for not folding the blankets. Should have reminded at the least.

NORMAN K. le

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phone reservation was easy and the location was close to the furniture store and apartment where we needed to pick up and deliver a purchase.

Chris W. le

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Very friendly and fast service

Megan B. le

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Reserved a van but was given a truck. The information that was provided to me by U-Haul was incorrect

Jonny Maria B. le

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I received very good and thorough service from Alf at this location. It’s the second time I’ve used it this year and it’s my first choice in future. Professional and the trucks are in good condition.

Justin P. le

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The associate who helped me was really nice and made the experience very easy.

Michelle R. le

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Le client n'a pas laissé de commentaire.

Steven D. le

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Fast and efficient. A very good experience. The only drawback is the limited parking in the immediate vicinity.

leigh C. le

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This is my second time renting a UHaul from the Uhaul Fairfax location, and it was once again an extremely positive experience. It was a painless process and the Uhaul was a perfect size for what I needed. I would definitely use this service again.

malka B. le

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Le client n'a pas laissé de commentaire.