Customer Reviews for The Box Shoppe
(Concessionnaire U-Haul dans le voisinage)

380 évaluations

1450 OConnor Dr Unit 101   Toronto, ON M4B1Z1

(647) 417-1035

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 5h pm
  • Dim : 10h am à 2h pm
Heures d'ouverture spéciales
  • 7/9/2022: 10h00 am à 2h00 pm

Services dans cet établissement :

Pour nous contacter

(647) 417-1035

1450 OConnor Dr Unit 101
Toronto, ON M4B1Z1

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 5h pm
  • Dim : 10h am à 2h pm
Heures d'ouverture spéciales
  • 7/9/2022: 10h00 am à 2h00 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Le client n'a pas laissé de commentaire.

Jennifer E. 
Évaluation :
4

The initial woman who booked my reservation over-the-phone effed it up so bad, it took 2 hours for someone else at customer service to fix my account so I could pick up my van…and even before that call another person at customer service assured me everything should be fine. However, I got the email and couldn't log in…so try making a reservation online or in-person first. The location was alright, the lock box instructions were wrong though and was sticking/hard to open.

Erika V. 
Évaluation :
1

The appliance dolly and utility dolly were unavailable even though we reserved it in advance. This made our moving day hectic and difficult. Please update the website to reflect the availability of the equipments accurately!

Kanchan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jude R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Babak N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARIE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheharyar K. 
Évaluation :
1

This Uhaul company ripped me off $1500 for a $250 cargo van rental of 7 days. They offered me a deal of 7 days with 1000 km free. I returned it on time, gas filled back up an milage under 1000, yet they knowingly charged me for milage and ripped me off. I will be suing Uhaul. Never again will I rent from them. They'll reap what they sow.

ed L. 
Évaluation :
5

The Box shop was good and efficient. Gentleman was helpful and showed my how to hook up the trailor. Easily accessible too.

Paul C. 
Évaluation :
3

It was difficult to find the clerk running the UHaul office when I arrived.

Scott L. 
Évaluation :
1

No one there did not answer phone had to use customer service to find a truck had to pay people for extra 90 minutes while haul got their act together very disappointing

James M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDUARDOVICTOR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher W. 
Évaluation :
5

I have rented from Uhaul a few times recently due to an ongoing reno. The staff at this location was amazing compared to the last rental location. I left my glasses in the cab and they went out of their way to help me. The truck was very clean compared to my previous rentsl that smelled like bad eggs.

TAMTHACH B. 
Évaluation :
5

U haul sent me wrong address in confirmation. When booked the van. This causes me to be late to the airport and went through lot of stress which can adversely effect my driving. Pls waive or discount the my invoice so that I can recommend to my near n dear and myself. Thankq

yaqhoob M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joey P. 
Évaluation :
2

I gave this location a "below average" rating because I've never had to put gas into a truck to get to my destination. Something that I did not work into my timeline either. When I mentioned this to the desk person, after my trip, he said that "..they didn't have time." For the record, I didn't believe him and I certainly wasn't expecting to put gas into the truck until after the trip was completed.

Jacquelin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dionne S. 
Évaluation :
5

I was able to interact with a human this time as the shop was open. He was super helpful and was able to upgrade me to a 15 footer (i was unable to book the 15 footer on line)... I much prefer the in person pickup process.

Jorge C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EARL JASON C. 
Évaluation :
1

24*7 service is useless. There is no option on the website or mobile app of getting access to the truck. I had a booking at 8am.. and could not get my truck at the booked time. I had to wait for the store to open wt 10 am and then I got my truck at 10:30. Almost waited for 2,5 hours. And getting in touch with the contact centre was another hasle. If you can't provide the service at desired time then there is no point of offering it. It caused me delays and money. Time is valuable. I had other things booked accordingly and everything was a big mess on my moving day because of this. Will definitely not recommend and use another truck service from now on.

Vishal G. 
Évaluation :
5

Parking lot is really big and spacious. I don't understand why trucks are kept so congested way. It takes a lot of time to bring out a truck from the pool. I am requesting to keep more space between trucks for easy pull out.

Md Shariful A. 
Évaluation :
5

it was perfect and the price was right.

Richard W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Catherine R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MariaEileen B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

relja K. 
Évaluation :
3

Our reservation was changed to this location automatically. It opens at 10 am on a Saturday - no convenient at all! Let's open earlier to get things done. Reservation was for 9:30 am, so had to wait. Also - filling up on the gas was difficult to gauge.

Jeffrey N. 
Évaluation :
5

cleaning solution left a weird smell. at least customers know its being cleaned! staff have great communication skills.

Stephen L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tiffanie Y. 
Évaluation :
2

There was only one individual in on a Saturday morning. Students moving - very busy weekend. Poor scheduling, and we felt so bad for the worker. Completely unfair to the employee to have to deal with that.

Hayden W. 
Évaluation :
1

I waited an hour for approval for the “skip the line” feature. Then went inside and the guy ignored me and dealt with people in line who were buying and renting without having done the “skip the line feature”. Waited another 25 minutes before I finally just asked him for the keys. UHaul in general, and this place in particular, are useless. Cars are gross, service is poor, and the actual place was a dump. Never again. Nothing about this felt smooth or quick. It's 2022, get your shit together.

Alexander D. 
Évaluation :
4

I did rate that equipment was clean but the cab itself could of been cleaner. The back was clean though.

Steven G. 
Évaluation :
2

This was the first time i went to this location. It is behind another building. There was no sign on the street to indicate its location. The sign on the store front was small, and there was one sign where the store was not located, and i went to it first. It took me time to find the store. I could tell that the trailer had not been checked when i accessed it.

Stephen D. 
Évaluation :
5

Professional staff at this U-Haul location!

Eric W. 
Évaluation :
5

The operator was wonderful and very helpful! He made renting very easy. Merci.

Andrew C. 
Évaluation :
5

Truck smelled nice, clean. Office opened on time.

eoin S. 
Évaluation :
5

My experience with UHaul's Van reservation & driving was favourable. However, there was just one problem and in my it was pretty serious. And that is, I don't know why my online reservation for a 9' van was accepted for a location where the van couldn't be picked up - specifically 29 Gervais Drive in Toronto. I was only notified at 7AM yesterday that the pickup location had changed. And since this was not flagged in bold or right up front in the text and eMail, I failed to notice the change and went to the Gervais Drive location. So it was a major inconvenience and delay in my van pickup to have to travel to a new location.

Dan J. 
Évaluation :
5

Process was smooth and clear. Thank you

Gabriela F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nafi H. 
Évaluation :
5

Looking at my visa statement. The charges I just had to investigate because the merchant has a different title with no ref to Uhaul. and I didn't recall what it was until they said truck and trailer. Can you get them to add something with Uhaul?

ALEN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GIUSEPPE Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anoop D. 
Évaluation :
5

I originally booked pick up/return at Don Mills location and the system switched me to 1450 O'Connor after I left home. The clerk at Don Mills was not very helpful and negative towards the O'Connor store (“don't bother calling!to confirm your truck, they are very busy and will not call you back”). However, upon arriving at O'Connor, the clerk was VERY courteous and professional, apologized for the mix up. The truck was very clean (for a rental moving van!), in great mechanical order and easy to operate. And O'Connor clerk did return my call/vm prior to my arrival. I recommend O'Connor for those who need a rental truck. Clean, professional and easy access location/parking. Merci.

Russell M. 
Évaluation :
1

Pick up location changed at last minute without contacting me at all. I checked my records and I never received an email or a call. Charges for items I never booked or I was told I would not be charged for even though I called the contact centre and spoke with in store staff before and after my booking was finalized. Only after disputing the charges were they rectifies in spite of all the previous notifications. Ridiculously long wait times for uhaul contact centre when I had issues checking van back in while waiting outside in cold. Incredibly cumbersome online process. Generally, I had a very bad experience. I wasted 5 hours with uhaul issues on a day when I was moving. Added incredible stress. Will not use this service again..

Martina A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mehrdad E. 
Évaluation :
3

When rentals are picked up on Saturday after 2:00pm for a return 24 hours later it would be nice to be made aware that the store closes at 2:00pm on Sunday and no one is there to receive the trailer, truck etc. and therefore checkout will need to be done on your phone.

Jeff B. 
Évaluation :
5

Make sure , guys, i return truck with 1/2 tank. Merci

KIRILL K. 
Évaluation :
5

Very excellent customer service. Very happy with the service provided.

perry L. 
Évaluation :
4

Have the rented truck at the actual location!! I didn't book at this location. U-Haul has the worst customer service and it's not the fault of this location! I'd never recommend U-Haul to anyone!!!!

Sotirios G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor M. 
Évaluation :
1

Truck was dirty. Truck had significant damage to front end and mirrors. I was significantly overcharged for the wrong fuel level when returned close to the original fuel level.

Jason C. 
Évaluation :
1

Upon return I complained about the mess in the vehicle They told me it was a I dined and recovered They said it needed to go back to head office for service It should not have been rented in that condition

Bruce T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Muhammad J. 
Évaluation :
5

Grrrreat service! Most helpful and accomodating!

Michael M. 
Évaluation :
2

There was garbage from the last people that used it including gloves, candy wrappers and used floss picks. There was also a prescription medication in the glove compartment beneath the cup holders. The tenant knew the location of the medication when I brought it up so I'm not sure why they didn't take it out. That is extremely dangerous and the person might have needed their medication.

nicole S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice W. 
Évaluation :
3

Overall I would use this location again. The vehicle I rented was ready at the time I had reserved. When I turned on the vehicle though I had a warning on the dash to add air to one of the tires. I was on a time crunch and it looked okay so I didn't say anything about it. I had also rented a dolly which had not been put in the vehicle. Luckily I noticed this before I left and the staff member put one in for me.

Lisa C. 
Évaluation :
5

The staff at this location is excellent. Very friendly and quick. I would recommend expanding the hours of operation and adding more equipment (bigger trucks especially).

MILOS R. 
Évaluation :
4

I wish I could remember the name of the guy who helped me he was incredibly professional, helpful, efficient. Thanks

PAUL C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aubin P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

reno B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sal A. 
Évaluation :
4

Your service personnel was extremely helpful and exemplified customer service excellence! I previously had hesitation about renting from U-Haul oh, as I had a very bad experience in the past. I will certainly rent from this location again.

melton M. 
Évaluation :
2

Location was changed last minute without warning. Lockbox was not maintained (was frozen shut, had to wait and hour to access). Van was disgusting when we picked it up (we still got changed a cleaning fee). We will never use UHaul again.

Joel S. 
Évaluation :
5

Great customer service!

Matthew K. 
Évaluation :
5

Customer service was very professional and helpful

IAIN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZALIKA R. 
Évaluation :
5

The employee was very helpful when picking up the vehicle. He also assisted me when brushing the snow off the windshield. It made moving day that much easier. Merci.

KATRINA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg P. 
Évaluation :
3

Good morning, I am still waiting for a refund that I was told would take a week to receive. It's been nearly 3 weeks. Very disappointed in your ability to meet your refund commitments. And it's not the first time with this location. I am a repeat and loyal customer. I use uhaul for business countless times over the years. Please ensure I receive my refund asap. Merci

Sotirious V. 
Évaluation :
1

Vehicle reserved was not available even though reservation was confirmed the day prior. No communication from the location when they were aware of not being able to meet the reservation hours earlier. Wasted over an hour waiting for the rep to provide an alternative. Alternate vehicle interior was dirty. Management of the location is unresponsive and refuses to come to the phone to discuss my concerns. Would not recommend this location.

ALYSHA R. 
Évaluation :
3

The only problem was that I didn't reserve in this location, but in one closer than my address. And it change it for the new location.

FERNANDO F. 
Évaluation :
3

The truck had a mask and boxes in the front. Made me think it wasn't clean. Given pandemic, this is obviously concerning. Experience with the check in and return was good. No issues there.

SARAHJEAN H. 
Évaluation :
5

Keep service quality on the same level

ALEXANDRE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS B. 
Évaluation :
3

Have your uhaul cleaned before someone else takes them out for their move. Their shouldn't be free stains on the dash, used paper towels, old vapes boxes etc.

Brandon I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohammad E. 
Évaluation :
5

My reservation was changed an hour before my pick up time to a location 10km further away resulting in me needing to take a taxi over and back. It accrued a much bigger expense and the agent I spoke to on the phone wasn't able to do anything to offset the costs. I rent from uhaul about 6 times a year and did not appreciate the act.

DOROTHY Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAMMADJAVED D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TOBY P. 
Évaluation :
5

Super friendly service at this location. I had booked for another pickup location and did not receive any notice of the change and fortunately I checked a few days before. The location was a 20 minute drive vs the 5 minute drive I had originally booked. When I called the uhaul general number the booking agent was incredibly curt and I was not impressed as she said they had let me know and there was nothing she could do. Despite the fact that this location was amazing I would think twice about booking with uhaul as their overall customer service is questionable. I think they rely on customers accepting the poor service because it's impossible to make alternate arrangements at the 11th hour when you are moving as there is never time to spare when you have to be out of one place and into another at a set time. Shame on uhaul corporate but this location is 5 stars

Denise C. 
Évaluation :
5

Just the remain of the payment to collectables and deposit onto the Credit or debt card.

eissa M. 
Évaluation :
3

There was no windshield washer.

EYUP O. 
Évaluation :
5

Adnan was very helpful. If I will choose again U-Haul because of Adnan

Enis S. 
Évaluation :
5

Staff was very helpful with pick up and will rent again later this week to finish move, thanks!

CHRISTINE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REYNALDO U. 
Évaluation :
3

Worst online experience I have probably ever had. My pickup location was moved with my awareness to a location 15Kms further away from my original pickup location. Did mobile check and found myself redoing all inputs I had already done online. Had to provide a second contact at the last minute before I could complete the pickup approval (Uhaul has to get in touch with this contact and verify with them that they agree to be a contact). On and on. Not a very good pickup experience at all. Uhaul, 1) if you are going to change the customers pickup location… over-communicate this with email, text and a call and possible try to have customer verify that they have received notice of this change. 2) collect ALL required info BEFORE pickup day, when customer is booking the rental. Pickup day via mobile should be just a couple of clicks to verify location and vehicle and you are done.

Marlon W. 
Évaluation :
5

Good person was working there

Noah A. 
Évaluation :
4

This location is very accessible. We rented last minute and everything they required was submitted & completed online. Our vehicle was ready and waiting upon arrival, the process was fairly seamless. It was a much better deal than hiring an unknown person at 4 times the price. Thank you U Haul for making my move so easy!

Jacquelyn C. 
Évaluation :
4

Better check on the equipment.

Christopher O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
3

They never gave back the deposit I had to call on Tuesday said I was not in the system, and I gave him the contract Number and he said he would call me back, He did and said there would be a cheque in the mail

Bonny L. 
Évaluation :
1

Upon entering the vehicle, the windshield was iced up and there was no snow brush. I therefore had to wait to warm up the windshield wasting my time and fuel. When trying to open the backdoor, it was frozen shut. I had to use hot water to unfreeze the door. Again, time wasted. Upon opening the door, it was disappointing to find the back messy with garbage and the dolly not secured. There was a panel in the middle on the floor that was bent and unsecured - it created a serious tripping hazard and affected the ramp storage. A blanket on the floor in the corner was covered in snow which led me to look at the roof. It was shocking to see the sky through a hole in the roof. I immediately called the rep who told me that they were aware of the truck roof damage. I was advised that it was ok to use the truck. Fortunately, it was not raining or snowing that day otherwise our goods would have become wet. I feel that I should be compensated for these troubles and concerns. If you need pictures, let me know and I will send them to you. Please contact me at 416-576-3036.

steve C. 
Évaluation :
1

I only draw 12 km and they charged me for the fuel more than $25 Truck making so much noise so uncomfortable to drive So nasty and dirty covered with snow

IRFAN H. 
Évaluation :
5

It was a very good experience. I will rent from you again. Thanks very much.

RICK P. 
Évaluation :
2

Coolant has to filled .no responsible of the vehicle equipments. I got a vehicle without a windshield liquid washer and in the snow it made us difficult to drive and also worst customer service says i dont know anything about vehicle .

LALITH M. 
Évaluation :
4

Dolly which I rent both tires were flat even though I paid Separately for that.

ABDUL WAKIL M. 
Non les évaluations ont été soumises pour cet établissement.

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