Customer Reviews for The Box Shoppe
(U-Haul Neighborhood Dealer)

1 276 évaluations

1355 Gerrard St E   Toronto, ON M4L1Y8

(416) 264-6662

Heures

  • Lun.-sam.
    De 9 h 30 am à 5 pm
  • Dimanche
    De 10 h am à 2 h pm

Services dans cet établissement :

Pour nous contacter

(416) 264-6662

1355 Gerrard St E
Toronto, ON M4L1Y8

Services dans cet établissement :

Heures

  • Lun.-sam.
    De 9 h 30 am à 5 pm
  • Dimanche
    De 10 h am à 2 h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Better efforts at connecting with and building clear, positive-intent relations with next customer.

Kwasi K. 
Évaluation :
5

Staff was very organized, got checked in and on my way very quickly. Thanks

Adam E. 
Évaluation :
5

It was a great experience. The manager was professional. I recommend this location for the best and smooth truck rental experience.

Suleman K. 
Évaluation :
1

We booked our trucks one week ahead of time and at around closing time this Uhaul location they called us to say they would not have one of the truck for us. The person mumbled some kind of reason such as a maintence issue. They did not even try to find us an alternative through another branch. This is NOT the first time we have had this happen with this location.

Grant H. 
Évaluation :
5

Accurate and efficient. Charged as expected. You really cant ask for more so it was an excellent experience!

Ronald H. 
Évaluation :
5

Customer service rep was very helpful, hooked up trailer for me. Left trailer tail light not working.

Kevin W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jillian B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Razmin S. 
Évaluation :
4

Overall, good experience. Adnan was nice and helpful and explained everything in detail. Location was good with good access and wide roads- made it easy to drive out the truck conveniently.

Rakesh G. 
Évaluation :
1

I rented a van from Parliament street but had to pick the van at the box shop location. They calculated the mileage from the box shop instead of parliament street which is totally unfair to customers as my a distance was less than one kilometer to go initially. Most of the kilometers done were just to go get the van.

francois L. 
Évaluation :
4

Fix the railing ! Thanks Adnan for always being so helpful and efficient

Maureen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James N. 
Évaluation :
5

Love this location. Great service. Never had any issues.

KEVINC S. 
Évaluation :
5

Easy and professional service

JESSEMARTIN P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vance L. 
Évaluation :
5

Great service, thank you!

Akpa A. 
Évaluation :
1

This location needs to be shut down. I've already filed complaints to head office. No one did a walk around of the truck. They didn't sanitize as they told Me “someone dropped it off 5 minutes before you got here” and there were parking tickets in the window. The alignment is severely off that you need to pull left to go straight to the point where the wheel looks like you're turning on a sharp turn. The truck fishtailed and if I hadn't been a good Driver it would've got totalled on the way home as there was ice and slush on the roads. I need a full refund because this was an awful experience and and extremely dangerous. I'm pretty sure I could sue at this point.

Ananda P. 
Évaluation :
4

The staff member who helped me was very helpful and friendly. Thank you for the great experience.

maria M. 
Évaluation :
1

Bad rate, 100kms and 4 hours for 156$? I even left more gas

matt M. 
Évaluation :
1

The estimate of the Equipment Contract # 28585400 was inaccurate, and while returning the van I had to pay more than estimated amount, even though I had used less kilometers than mentioned in the contract.

Yash P. 
Évaluation :
3

The app needs a lot of fixing. I spent 45 minutes on the call to get the mobile pick up. Natasha was very helpful but your system / app need big time upgrades.

Hardik V. 
Évaluation :
3

Agent was friendly and efficient.

Ashraf A. 
Évaluation :
5

I was really astounded and disappointed with the fuel consumption 18 litres for 60km - 3,3 km per liter. Can you please double check your vehicle performance and advise what the expected fuel consumption is per liter city driving - no idling

joseph M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Mark N. 
Évaluation :
5

very professional

Nicholas N. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Alisha H. 
Évaluation :
5

We had a tire blow on our rented trailer as we went north. Apparently an “old tire”. We were up in northern Ontario at 10:00pm on the side of the road. We called the u haul line and we're back on the road with a new tire in just under 3 hours at no extra cost. Yes the blown tire was inconvenient but U haul being able to help us in the dead of night north of Bancroft was pretty impressive. Merci.

KURTA U. 
Évaluation :
4

Have the truck ready for the scheduled pickup time.

Peter B. 
Évaluation :
3

After inquiring how long does it take for the deposit check to be issued, I was verbally told that my deposit would be issue by check within 4 to five days. Then, they send me a receipt that specified the deposit check will be issued 4 to 6 weeks. What major company such as Uhual takes that long to issued a returned deposit check?????? Who????? Stop telling clients that the check will be issued within days. Then write a receipt stating otherwise. Crappy customer service. I will call back this week or even better come in to the store in person to clarify this with the person that lied to me.

Herty G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alvin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rich A. 
Évaluation :
1

the whole experience was awful. The truck was dirty. It had almost ZERO gas. There were no dollies and the blankets were wet. WORSE EXPERIENCE EVER. NEVER AGAIN!

Andrew L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Allison B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JORGE O. 
Évaluation :
3

The van was completely messy. Dirty cargo area and cab. The brakes were in an unsafe condition to the point that the van wobbled whenever breaking over 40 kph. I should not have paid for this rental.

Michael W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JONATHAN S. 
Évaluation :
1

They changed my pick-up location and time prior to my original appointment, and my vehicle was not ready, and they incorrectly calculated my mileage by 2-3 times, resulting in hundreds of dollars charged.

Tristan M. 
Évaluation :
3

The trailer worked well and seemed to be well maintained however it was not very clean and the tailgate was covered in a slippery substance causing a potential slipping hazard.

John W. 
Évaluation :
1

Hi, I booked the Uhaul for 2p.m. and they called and told me that they were closed between 1:30 and 2:30 so I had to rush there They sent me with a printout contract stating that the gas line was above full but when I got into the vehicle and started to drive I noticed that the gas line was just below half (which I returned it at ) but got charge $39,72 of gas surcharge The truck was sticky and dirty, I had lysol wipe it down when I got home I called twice to inform them of the issues and they never answered They charged me for Safe Move ($15) but I said I didn't want it Please help me to rectify this situation - thank you! contract #: 24969236

April C. 
Évaluation :
5

I was given fuel level between 1/8 and 1/4 and I returned as is but when I set the fuel level to that, they added a surcharge for me as the initial level was set higher than what I got

JAI K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dwight I. 
Évaluation :
2

Has to wait over an hour to get my hands on a truck with no fault of time. I've realised my card was billed $20 more than the final invoice, giving it a few days for it to be fixed.

Anukul T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

The transmission was bad and almost cost an accident. The people on charge were first rate and calm on a busy day

Gerald O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EMANUEL B. 
Évaluation :
3

Uhaul decided, without calling me, to change my pickup location. I tried checking in and noticed it was the wrong location, and then it switched my drop off location as well. Customer service didn't help at all, but at least I had to pay extra for my Uber to go pick up the truck. Not thrilled at all. Too bad Uhaul is basically the only cheap truck rental service so unfortunately I will have to use Uhaul again. Was not impressed, especially as a customer for more than 7 years. Be better, Uhaul!!!

Daniel S. 
Évaluation :
2

Chose to pick up via phone/app so we could pick up the truck before the location would open. However, our truck was blocked by another truck so we were unable to pick up ours until the office opened and they moved the other truck.

Laszlo S. 
Évaluation :
3

Clean better. U-Haul says that they charge 19,95 but does not show the hidden charges. Lots and lots of hidden charges. Also, why do you charge us per KM and tell us to put in gas? It should be either and not both. And what about the excess gas that I put in?

Mahir S. 
Évaluation :
4

Either offer to have the truck pulled out of the very tight parking space or make it easier to pull out in advance. Once I asked, the agent was very helpful, but it was quite stressful until then

Fahim M. 
Évaluation :
5

Very satisfactory experience, location owner/manager very helpful.

Wayne S. 
Évaluation :
4

The people there were very unfriendly!

katherine H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Seyedehsahar K. 
Évaluation :
3

You said I could pick up the van at 9am on Monday using my smartphone but then would not allow me to so I had to wait for the location to open and the staff to arrive. As well, I have not received my receipt as promised which I need for tax purposes. Van was fine though.

Catherine B. 
Évaluation :
5

You guys are great and professional. I would definitely recommend you to my friends

Eunice W. 
Évaluation :
3

Booked at a different location. No one called or emailed me with new location to go to. Fortunately it was close by.

Charlie C. 
Évaluation :
2

Booked for 8:30am, the day before I was called to move it to 9am. I said yes even if it wasn't convenient, I needed the truck. Arrived on site, no way to get the truck and got a message to wait 9:30am for the place to open. 8 other people were waiting after me with the same issue. I left the location at 10am. Made my entire organization of moving way more difficult.

Astrid M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason G. 
Évaluation :
1

The parking lot is way too small, I couldn't park the van back in the parking lot because there was no space.

Anthony V. 
Évaluation :
1

Stop scamming customers and open at 9 am. This location stole from me. Charged me extra for gas even though it was filled to the proper level.

Gordon H. 
Évaluation :
2

Unavailability of equipment that was pre booked

Priyanku B. 
Évaluation :
3

Staff was very friendly, but this was an unexpected change from my requested pickup.

Dean P. 
Évaluation :
2

Vehicle was in rough shape, not clean, but usable. Returned vehicle the evening before, yet got charged extra day as the staff logged the return next day past noon. From comments, this appears to be a "standard practice". Shameful.

STEPHANEISTVAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn H. 
Évaluation :
3

There was no staff on site for support when needed...the registration/ checking out process was horrendous and exhausting with no personnel on site to assist.

Anthony M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yan J. 
Évaluation :
4

Good staff, location is a bit run down and dirty though.

Michael Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Siddharth S. 
Évaluation :
5

Very courteous staff, but shocked at the cost of renting this truck for 5 hours. After being told that the first 100 km are free, I was charged for 25 km. Advertising trucks for $19,95 and ending up paying $89 is disappointing.

Volker H. 
Évaluation :
5

I have used this location multiple times and the staff there are very friendly and efficient. Super pleasant to deal with.

Sean M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Voltaire C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicolas S. 
Évaluation :
5

Everything went smoothly from the pick up at the appointed time to the drop off.

Patrick M. 
Évaluation :
2

Every time I arrive there is a line up for pick up and one person working. We're all booked at the same time. It's under staffed for the number of trucks booked because many trucks require staff to reverse them. They also forgot my dolly and allowed me to book a pick up before the location was open and then wouldn't allow me a remote pick up so I had to wait until they opened to get my truck. I've rented here a few times - same deal every time.

Ryan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James N. 
Évaluation :
1

not a convenient location at all

Rabia M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jennifer D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett S. 
Évaluation :
5

The unit was clean but I found out during the rental that the rear turn signal light was out and when breaking from higher speeds, the steering wheel had very high vibrations.

Sarkis T. 
Évaluation :
1

There was only one nearly impossible place to park the truck and we were called 2 data after drop off to ask where the vehicle was.

Ellen S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chris H. 
Évaluation :
4

Efficient, simple

Paul K. 
Évaluation :
3

Windshield was murky and the inside was messy….staff was wonderful, professional and efficient.

Kyle S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aaron S. 
Évaluation :
3

There were no moving blankets despite having ordered them 6 Months in advance. Very disapppinting.

andrew L. 
Évaluation :
5

Well organized staff and very helpful

Mark J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carmen T. 
Évaluation :
1

Pick up location was changed without notification and I was sent to 3 different location for something I had reserved. When I picked it up, the truck was dirty and the fuel light was already on with less than a quartet tank. All and all, a very frustrating experience.

Biniam W. 
Évaluation :
1

We ordered truck to pick up at this location and return in Ajax for much higher price. Two days before we got a phone call that we can not do that and they will give me free 200 km and I have to return to the same location. Waste of gas and my time (very pricy). Location is very confusing had to search for truck as they have 2 parking lots and no information by the office whatsoever. Had to call main line. After another 1 hr lost. We could not retrieve key from box #1 as the code from internet did not work. After another phone call someone come at 9am and told us that there is another box #1 . Instead of 7 am we got from there at 9:30. I would love to attach picture of the padlocks. Unacceptable. Very poor planning and customer service.

Barbara M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MONICA W. 
Évaluation :
4

Allow for some parking of personal vehicle while using the rental.

Ron B. 
Évaluation :
3

A bit unclear on location, there is, what I assume to be, overflow storage one house before the actual office, with uhaul signage out front and is where my map app sent me, while key return was 2 buildings further east in a bigger lot.

Michael L. 
Évaluation :
3

Convenient location but had to wait 45 mins for vehicle.

Paul F. 
Évaluation :
2

They gave me a truck with 1/8 tank but marked it as 1/4 tank. Absolutely none of the equipment I requested was available. The only good thing I can say is that the person at the front was fast but he needs to at least say "hello" or "hi" instead of just asking me for my license.

JeanMarc B. 
Évaluation :
4

Went to a location around the corner, no one was there so came here and got a truck off the spot. Thank yoy

DYER S. 
Évaluation :
2

Great service dingy office

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian C. 
Évaluation :
4

Fast, friendly and efficient; easy to get to and return.

Anne S. 
Évaluation :
3

The windshield was so dirty and the wiper fluid was empty. We had to stop and buy a bottle of Windex to get the windshield clean. Driving into the sun, it was dangerous.

Joel C. 
Non les évaluations ont été soumises pour cet établissement.

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