Customer Reviews for The Box Shoppe
(U-Haul Neighborhood Dealer)

71 évaluations

354 Pape Ave   Toronto, ON M4M3G6

(416) 423-1708

Heures d'ouverture de l'établissement

  • Lun au sam : 9h30 am à 5h pm
  • Dim : 10h am à 4h pm
Heures d'ouverture spéciales
  • 9/5/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(416) 423-1708

354 Pape Ave
Toronto, ON M4M3G6

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 9h30 am à 5h pm
  • Dim : 10h am à 4h pm
Heures d'ouverture spéciales
  • 9/5/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Yi-Sheng L. 
Évaluation :
3

The customer service received from Ahmed was exceptional. Without him, he made the experience smooth and enjoyable.

Marc B. 
Évaluation :
5

Always excelente costumer service

aileen U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Great experience and the store employee was amazing

touloe R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan R. 
Évaluation :
5

Satisfactory service but the mobile pickup option is the worst the customer service wont even reply in the chat box neither they respond to calls.

Sai Navaneeth T. 
Évaluation :
5

S.O.

Anjanie R. 
Évaluation :
5

This is a must read!!! My name is Kaon sterling and im a small business owner in Toronto. My company name is Kingaqua Alkaline water. I had a big event in the city July 30th Caribana which required me to rent a van. I booked this van about 3 months before. Fast forward, after alittle bit of stress from uhaul stating my van wasnt available, I was able to rent my van from this location. Now, customer service is key and honestly I ended up having a great experience at this location. I did experience some minor set back but they were all cleared up and I was able to successfully rent my cargo and make it to the parade were I become the 1st Black owned alkaline water in history to be at caribana 2022. Thank you for the help at the location. Thank you for your service. I will be renting from this location 100 % again. As a small business owner I certify this location. Check me out @iamkingaqua on instagram. Thanks

Kaon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIELZ R. 
Évaluation :
5

Everything went well

Rhonda M. 
Évaluation :
1

The worst u haul experience ever.

Megha R. 
Évaluation :
2

Your website crashed during pickup making me very late. Additionally, the ramp was damaged and would get stick when trying to close it.

Syed G. 
Évaluation :
5

Great staff and service! I highly recommend it.

Soroush A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rohan Ratnakant S. 
Évaluation :
3

If announced closing time is 8:00 pm the office should have not been closed by 7:15 pm.

Javier G. 
Évaluation :
3

equipment was missing uhaul code so failed to locate it. would be nice if licence plate is included in communication.

siuwai Y. 
Évaluation :
5

Very friendly and efficient.

Michael S. 
Évaluation :
5

Rented cargo van for long-haul 4-day move. Vehicle was ready as scheduled - received a proactive call from the location prior to pickup to ensure I knew it was ready and to confirm arrival time, then pickup process was efficient & immediate with zero wait. Some prior exterior damage to van (scrapes, dents, loose fender) was thoroughly marked on the vehicle before arrival; interior was clean, oil/fluids at proper levels, no operating issues. Location site a bit curious (converted small gravel/stone supply depot?) but no impact on rental experience. Will return to location for future needs!

Shaun L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddy M. 
Évaluation :
5

The owner/manager of the rental shop was excellent to work with; quick, professional, and very friendly. I've never had such a hassle-free experience renting equipment before. One general comment is that the parking lot is rather small, so if you're not confident in your abilities or have trouble reversing larger trucks that could pose an issue for you. Overall, a great experience!

Michael H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken V. 
Évaluation :
5

Excellent service overall.

YUEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ali M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer B. 
Évaluation :
4

Agent was pleasant and helpful. The vehicle had a rear turn indicator light out, which made driving dangerous. Vehicles should be inspected before rented.

Patrick R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michel H. 
Évaluation :
5

Everything was clear and nothing went wrong. Thanks

Mohammadmahdi S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin A. 
Évaluation :
4

Good access for pickup and return

DAVIDEDWARD W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MAKSIM Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNATHAN L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sandeep Singh G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ivan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IFTIKHAR A. 
Évaluation :
5

Great customer service. Would go back anytime

Adrian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IHAB A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL W. 
Évaluation :
1

the rental truck was not clean when we pick it up. However, we were still charged $25 for the cleaning fee.

Chenglei X. 
Évaluation :
5

I was initially told to pick up a truck at 219 Gerrard street and at the time of my pick up there was no representative present at the office. I had to be sent to the location above to get a new truck. This affected my whole schedule for moving as I had to deal with issues related to my scheduled elevator. This is not okay!

Bobby F. 
Évaluation :
2

The left blinker was not working, and was dangerous to drive The parking lot of the pick up location was unpaved and difficult to drive on

Kwo L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Muhammad M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul W. 
Évaluation :
4

I booked trollies a month in advance but they were not available for pickup… uhaul should take inventory from locations before allowing us to book items

Maral N. 
Évaluation :
5

My wife and I were having second thoughts about our rentals after a series of bad luck and what was looking like mismanagement from other locations. We were changed the pickup time and location about 3 times already. No one seemed to know the correct opening times and availability of the equipment confidently enough. I was willing to give it one last try and I'm happy I did. Ahmad was super helpful at all times. It's easy to tell he was doing everything he could to help us, even by being on his own and having to deal with multiple clients at once. I really appreciate how kind and thoughtful he was. I'll absolutely recommend this location.

GuilhermeEduardo G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICHOLAS A. 
Évaluation :
5

Friendly service and very efficient. Will definitely return again

johnathan L. 
Évaluation :
1

Moving in general is a stressful and unpleasant experience for most. The U-haul pick experience was awful. I initially reserved the truck for 8am, but due to availability I was not able to get it until 9am (which is understandable). I did the online check-in (not a good experience either) and was set to pick up the truck for 9am. Between reserving and pick-up I received 4 texting confirming 9am (while the website said 930am when I was checking in). I then called in and confirmed for 9am. I then went to the location and it didn't open until 930am - also got a text 12:28am saying it opens at 930am. I was there with at least 5 other people in the same situation. I was not able to get the truck until after 10am. Please keep in mind I had the condo elevators booked for 9am. I'm going with a different company next time.

Thomaz B. 
Évaluation :
1

Just ask them to not use Uhaul

Gokul K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dipen T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yinjie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua A. 
Évaluation :
3

While the business hours indicated 9:30 a.m. to 5:00 p.m., when I arrived at 4:35 p.m. to return the vehicle, the location was already closed and no answer when I called. Not being familiar with the online vehicle return and not having been informed of this by the representative at the location, I physically returned the truck and dropped the keys in the after-hours box and then realized when I returned home that I had to complete the return online. I had to then return back to the location but unfortunately I could not take a picture of the odometer as the vehicle was locked. It would have been way more convenient and less frustrating if the person was actually there until the specified hours or had informed to me that I needed to return the vehicle online. As a first time customer at this location, it was not as satisfactory as I would have hoped.

Natasha R. 
Évaluation :
3

Better customer service reps, more equipment I.e. dolly's

Tre D. 
Évaluation :
3

Organize self pickup better. And handle customer service better

Ravikumar R. 
Évaluation :
1

terrible application very unbelivable I lost more than 1 hour to pickup and drop-off the truck ! that's inacceptable

Myriam B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sabrina D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Moe T. 
Évaluation :
5

Great location and staff - far better than my previous experience with UHaul. Keep it up!

Andrew R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matej U. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elisabetta G. 
Évaluation :
1

Don't allow online reservations for 8 am when vehicles (there were 5 in the lot) are not available until 9:45. Our moving day was greatly affected by this and I had called to confirm the time. Also 69 cents a kilometre is far too expensive. It is highly unlikely I will rent from UHaul again.

Robert A. 
Évaluation :
5

Very convenient location, easy check-in and check-out of the van. Very helpful and personable assistants. Merci.

Komal S. 
Évaluation :
5

the people at the Box Shoppe were so helpful. When we were running late they called us, and it made me feel looked after to have a live human helping us with the process.

Gary I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANKV C. 
Évaluation :
2

The left turn signal light was burnt out and the truck required an oil change - needed to come back and exchange the truck. Would have appreciated a customer discount for the inconvenience.

Christopher L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNARD Y K L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Colland T. 
Évaluation :
4

Great service

Riyaz S. 
Non les évaluations ont été soumises pour cet établissement.

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