By COVID-proofing your way of doing business, the result complicated and cold. I hope I never have to rent a Uhaul truck again, in my life!!!! Stressful, inconvenient and too expensive!Susan S.
Customer Reviews for The Bridge Outlet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The process was smooth and the app is very good taking you through exactly what to do. I was not prepared to drop it off on a corner lot where there were no uhaul reps, but the app took me through exactly what to do. But all good- worked out fine.Tom G.
Le client n'a pas laissé de commentaire.david C.
Le client n'a pas laissé de commentaire.Adonis N.
Original location for pick-up was W. Western Ave but had to go to this location to get the trailer and they opened 2 hours later! Tail light was out so had to wait for it to get repaired. Owner apologized for problem. My last 3 experiences with U-Haul have been bad.Steve P.
When came to the address and it was just an overgrown parking lot with a few uhaul pieces of equipment. THE WAS NO SIGNAGE! I used mobile checkout. It took 40 minutes with the help of customer service to complete the checkout. I had to send multiple copies of my license when I had already checked in online prior. They also pre-overcharged me several days on the trip. I said I was returning on the 14th but they charged me till the 16th. We were so late that I just prepaid thinking it would get adjusted on drop off. It never was. I may never use uhaul again!!Edward P.
The equipment that was guaranteed was not there.DAVID P.
Close this location. It's an empty grassy lot that had two pieces of equipment in it.Michael W.
this was an unmonitored yard. No key box. Instructed to leave keys on floor of truck. Truck was returned with some dirt on the floor but cleaner than when picked up. The $25 cleaning fee is insulting.DAVID D.
Le client n'a pas laissé de commentaire.REBECCA F.
Truck interior was reasonably clean. Blankets were as well, but not clean, and not folded, though I didn't care. This was not the original pickup location, which was changed after I declined to pull a trailer behind to transport it for UHaul. The new pickup location was another 15 miles, and they didn't have the boxes I ordered at the new location, so I was out $15 of boxes. The change of location was the only complaint I have about this rental.Richard S.
Le client n'a pas laissé de commentaire.Joshua C.
Le client n'a pas laissé de commentaire.Joyce T.