The cab of he truck was muddy and the ramp to the back of the truck would not extend out. Ramp was stuck and was not usable.
William C.
Customer Reviews for The Business Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Just keep the great work of customer service
Donna C.We had rented on-line a 10-foot truck. When we arrived at pick-up we were informed that the truck has been inoperable for a while. Thankfully they had a pull-behind trailer that we were able to use instead. The gentleman was very courteous and helpful and I have no fault with him. He said he had reported the vehicle was out of service and UHaul had failed to remove it from the rental options. It all turned out okay in the end, but the mix-up should not have happened.
Troy A.The process was confusing because the truck pickup location was moved without the either The Business Center nor me causing significant delays.
Richard P.The process of renting and more important returning equipment is extremely difficult and customer service is non existent. I only rent from uhual when I have nonother choice and this latest experience just reinforces this decision
John K.Make sure someone is in the office prior to opening. Having all equipment available and not send customers to another location especially after they've been running around for the last 2hrs, and getting a hard time from customer service! This was the absolute worst experience I've had with UHaul since I've been a customer! I never received my utility dolly because I refuse to go back to skyline! The guys did give me a extra 50 miles when I informed them that my trip from my house was exactly 84 miles and from their pick up location to my apartment was an additional 9 miles. They also wanted me to drop the truck off in a town that was 21 miles away. So the extra 50 miles was needed and I really appreciate them for that!
Amy W.This was suppose to be a 24/7 pickup! The business was closed and they had the keys inside the business. The business states it opens at 9 which was the time I was suppose to pick up rental. I was on the phone for over a hour trying to resolve the situation and finally around 10:30 a person show up to the business clueless about the uhaul rentals but did find a key to the truck I was suppose to get. I also was suppose to get handtrucks but the person was also clueless and said they didn't have anything like that there.
Tiffany B.