Customer Reviews for The Chapel View
(U-Haul Neighborhood Dealer)

Évaluation :

5

This pickup location was great, the staff greeted me in a friendly and professional manner. Great job U-Haul of Demopolis, Alabama.

Évaluation :

5

The representative was Awesome

Évaluation :

5

Very friendly and helpful staff

Évaluation :

5

All was well. Nothing needed to improve

Évaluation :

5

You good

Évaluation :

5

This location is always very helpful and friendly. They are my go-to Uhaul location.

Évaluation :

5

Everything went very well!

Évaluation :

5

The only problem I encountered was uploading the driver license. It was very time consuming and the scanner took a long time, did not work and finally provided another way to take the picture of the back.

Évaluation :

5

Great friendly service!

Évaluation :

5

Rien

Évaluation :

5

This comment does not pertain to the location but the area director Trey out of Birmingham. There were two rentals with me listed as the individual who would be picking up. One was for work, reserved by my employer; the other I reserved for personal use. I was contacted by the area director regarding the both of the rentals not being returned within a week. His tone and conversation was unprofessional and not appreciated. This is a local facility so it is very convenient, however after this interaction both rentals were returned and my employer reserved with a different provider.

Évaluation :

3

No I do not have any comments

Évaluation :

4

It was all good

Évaluation :

5

The person that waited on me was very nice..I will recommend this place in a heartbeat

Évaluation :

5

I received very friendly and courteous service. The process was fast and thorough. The location was clean and neat. I even ordered lunch while I was there! I will definitely be using this location when I need to rent from UHaul!

Évaluation :

5

Pickup at Jackson St. And dropoff at Makenzie st. Was friendly and helpful. Always good people.

Évaluation :

3

There was no walk around pre inspection of truck to note existing damage. Back of truck contained remnants of gravel, dirt, and hay. Inside cab of truck contained trash, dirty floors and smelled of smoke.

Évaluation :

4

During the pre-trip of the vehicle all the fluid levels were good. After about three hours of driving the "low brake fluid" warning came on. The truck had to have three quarts of brake fluid put in for the trip. Not sure if the truck was just topped off with brake fluid and the issue not resolved beforehand.

Évaluation :

1

U-Haul is dirty from inside cabin and Back trunk . I did upload picture in my reservation pickup time .

Évaluation :

5

Great Service. The best I ever had.

Évaluation :

5

Ladies were, once again, excellent. Will use them again

Évaluation :

5

This location was actually closed on 12/26/22 when we arrived to pick up our reservation but they came in and opened to help us and I am so appreciative!!

Évaluation :

5

Great customer service. I truly appreciate it

Évaluation :

1

The scheduled time listed on my purchase application was changed to an hour and half later without notice of business hours. The truck I was assigned had trash inside cargo bay left by previous customer. I wasted my time cleaning out just so I could use it. Which caused me to be late getting back on time. The truck was parked on the side of the building behind one truck and in front of another truck, so it was sandwiched in between them and I had to drive it out. So unprofessional.

Évaluation :

4

The fuel level was at 5/8 not 3/4. Not a major problem for me. I also deep cleaned the seat and steering wheel. I drove truck previously and am probably cleaner than most drivers, as this was my home.

Évaluation :

5

The people at Jackson Street are very friendly and helpful. I heard bad things about highway 80 location but the people at jackson location bent over backwards to help me. I hate the experience of moving, but this rental went as well as I hoped for. Five stars!!!

Évaluation :

4

I've rented uhaul quite a few times over the years and some experiences with dealers were not good. The ladies at this location were the best experience I've ever had with uhaul rentals. I will definitely use them again if I need a rental

Évaluation :

5

This location went out of their way to make sure we had a truck. This was after our normal disastrous experience with Enterprise. Disasters are typical of Enterprise these days. Thank goodness U-Haul operates so well and this location was spectacular.

Évaluation :

5

Be honest about where the gas gauge sits.

Évaluation :

5

The only thing I did not like was I did not know where to drop it off and they said I could choose a place and then somebody assigned me a place that was not easy to fine when there was a place 1 mile from my new home the other place was 8 miles I would’ve went to that place but once I went to the first place I was unable to turn the vehicle around but all in all it was a good experience vehicle ran very good and was very clean

Évaluation :

2

The location is a convenience store so this isn't their primary business. They were very courteous and polite but when I called ahead to ask what ball size I needed for the receiver, she didn't have any idea.

Évaluation :

4

Inside trailer needs more locations to be able to tie down cargo ( furniture, toolboxes, bycicles, televisions, motorcycles, etc.,,,,,)

Évaluation :

5

The staff was very friendly and helpful with assisting me with the U-haul app when it was not working properly at the front desk. I did order a furniture dolly and found out this location only has a utility dolly which worked out fine. The location did not have the truck I ordered but the staff was nice to give me a bigger truck than what I ordered at the same price. Just put up a sign somewhere saying what dollies and trucks are avaiable for customers.

Évaluation :

5

Nothing. Very friendly people to deal with. Will rent again from them soon. Merci.

Évaluation :

3

Only dropped uhaul off

Évaluation :

1

I dropped this u-haul off at this location as it is the only one that I know of in this small town. I parked the truck took the lady the keys. I waited at the counter she didn't come out to check the truck she didn't check it in. She stated someone else would look at it when they got back. Then I get a charge for $90 stating that I left the truck on empty. The truck was left on 1/4 tank like when I got the truck. I emailed u-haul the receipt for Gasoline. I would not recommend using this location to drop off.

Évaluation :

5

As far as it goes you guys are on the top of your game!

Évaluation :

5

Nothing everything was okay!

Évaluation :

5

I believe the u haul truck need cruise control

Évaluation :

4

My truck was clean and ready to go , did the phone pick up and drop off. Did not have any interaction with the staff at this location. Only one problem I was never told where the key was, had to find it own my own.

Évaluation :

1

I was not able to pickup vehicle,,after hours contact number was no response,, over all service was and is aweful,,, I miss my moving appointment,, I would not recommend uhaul to anyone

Évaluation :

3

We were not able to pick up truck using mobile app. It kept showing that the truck was dispatched before it gave us the code to get the keys. Called u-haul to get another truck and they said they would notify us within the hour and we never heard anything.

Évaluation :

5

I had a wonderful experience with this location. They were great.

Évaluation :

5

They were great people.

Évaluation :

5

Friendly staff, helpful, and organized

Évaluation :

1

You should do better jobs at your brand management. The franchisee who operates this location has nonexistent training skills, as the poor associate was 100 % ignorant to how to conduct a simple transaction. She only had two customers and was flustered and overwhelmed. Additionally, she opened her store an hour late. After another employee showed up to assist her an hour later, we finally received full service. Make available more one-way trucks for your locations to prevent this problem. Ensure full skills training and recertification for your franchisees and their employees. All in all, I will not be retaining the services of U-Haul ever again.

Évaluation :

5

Everything was perfect!!!

Évaluation :

5

I don’t see any room for improvement, just keep up the good work.

Évaluation :

1

Don't get the uhaul from the pickup location