Customer Reviews for The Comfort Motel
(Concessionnaire U-Haul dans le voisinage)

725 évaluations

20570 Hwy 11   Bradford, ON L3Z2B4
(Younge St and Bathurst)

(905) 775-3706

Heures d'ouverture de l'établissement

  • Lun au sam : 7h30 am à 7h pm
  • Dim : 7h30 am à 5h pm

Services dans cet établissement :

Pour nous contacter

(905) 775-3706

20570 Hwy 11
Bradford, ON L3Z2B4
(Younge St and Bathurst)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 7h30 am à 7h pm
  • Dim : 7h30 am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLAP P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cherry-Lynn K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MURADABDULLAH MO B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MATTHEW G. 
Évaluation :
3

My order was for Newmarket and confirmed with the blankets I booked, but when I picked up the truck I had to go to Bradford which was out of the way and they had no blankets. Was very disappointed. Order should not have been confirmed with blankets if they were not avail so we could have planned around it. Bradford was otherwise a good experience. Nice person and efficient.

Sharon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIN G. 
Évaluation :
1

Ridiculous attitude last moment cancellation of confirmed truck.

Aleem K. 
Évaluation :
5

Truck was ready several times when I rented

James S. 
Évaluation :
5

Keep up the good job!

MARGARITA S. 
Évaluation :
1

No check, no explanation- poor service

SHERRY O. 
Évaluation :
1

The back of truck was not swept it was filthy.

MART L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Borislav M. 
Évaluation :
1

I reserved a 26' truck and the day I went to pick it up It wasn't available because it was taken to the shop for repairs and nobody notified us. We had to rent a 20' truck, no choice, and had to make 3 trips. Awful experience. And all they did was gave us 50 $credit. Do not recommend!!!!!

MAURICIO R. 
Évaluation :
3

Fuel gauge indicated MORE fuel that what was actually in the vehicle. Serious steering problems with the unit. Steering Lash (play in the steering wheel, also severely pulled to the right when braking). Needs front end work before going back out. I conveyed this to the pick up location, but fear it was released to another rental anyways. Also, talked to two different agents, and given very different info and difficulty setting up a one way move The second agent i talked to (Lenny from Texas), was very good in getting me closer to what i actually needed. I still feel i paid a great deal more than what i should have. Lenny from Texas was patient and i believe he did a great job helping me. I still feel i could have gotten a better deal and he is not by any means at fault. Only reason i mention this, is i live on a monthly Disability, and money is extremely tight, and literally every dollar counts. I do and did not expect cheap, just something a little more finacially reliable. Uhaul is more than fair i feel, and i believe their longevity indicates reliability.

EDWARD R. 
Évaluation :
5

Merci.

KEVING B. 
Évaluation :
5

The attendant on duty was so helpful and informative. Give him a raise!!

PAUL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISHTVAN K. 
Évaluation :
4

Ensure you have the right truck requested originally available

CHRISTIANJOSEPH C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Taylor B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHEHLA A. 
Évaluation :
5

Everyone has been very helpful.

AYR G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNR K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Devon D. 
Évaluation :
3

The gentleman who helped me was lovely. The truck was a little dirty - just in the cab. Getting in and out of this location was tight. But over all, the experience was good.

Ayr G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bradley E. 
Évaluation :
3

Upon pick up the back left Rear tire had a big cut on sidewall and was flat I feel the unit should be checked and ready before renting out to next customer for I lost down time upon waiting for repairs to be done

KEITHANDREW W. 
Évaluation :
5

Nothing, everything was excellent! Thank you.

STEVENJ B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devoe W. 
Évaluation :
2

Incredible customer service, the gentleman who set us up with the truck was very helpful and very polite. However, the location was sketchy at best and not a place I would ever want to be near after dark.

Jeff C. 
Évaluation :
3

Dirty run down old motel.. Office VERY MESSY.. STAFF NOT SURE..

RICHARDROY B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tabitha L. 
Évaluation :
1

I have a tax exemption card and he would not accommodate that

Kenneth S. 
Évaluation :
5

Spend some money on the location

Gagandeep S. 
Évaluation :
5

Excellent service

DIEGO F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
5

Very good service.

JANA M. 
Évaluation :
1

Horrible, horrible, HORRIBLE experience. My move from the GTA to London Ontario (2,5 hour drive one way) was delayed one whole day because UHAUL did not have the truck ready until 4,5 HOURS AFTER the originally scheduled picked. Not to mention the pick up location I was given when I booked did not have the truck that morning…??? The only “solution” offered was for me to drive an additional 45 minutes (one way) to pick up the truck at a different location, only to arrive at that different location to find out that location ALSO DID NOT HAVE THE TRUCK I booked. I waited 1,5 hours for the truck to arrive. The whole while I was on hold with UHAUL head office, being bounced from Department to Department, being disconnected 2x, and having to call back into their cue and explain the disaster THEY created to THEM…. And, as all this is happening, I had 6 friends waiting at my place, who had been there since 7:30am. By the time we got back to the house with the truck, it was noon. When I booked, I was told the truck would be ready at 7am. Noon….Suffices to say, the move got delayed by one whole day. Oh, and head office did finally call back with some compensation for the delay and stress THEY caused which was extra kilometres (I didn't need) and 50 $off……. 50 $. Which, by the way, hasn't actually even been refunded. I'm currently sitting at 2 days passed the move date and the whopping 50 $compensation is still not processed, but alas, I will circle back around to this review to keep you all updated. In the meanwhile, rest assured I will NEVER use UHAUL again and will always share my experience when asked.

MATHEW R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL-ANNE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY D. 
Évaluation :
4

Overall experience was great. Owner was really helpful in explaining and making sure it is done right way before the trailer was released.

HARPREET B. 
Évaluation :
5

Very fast and easy transactions. Both pick-up and drop-off were a breeze.

SALMAAN A. 
Évaluation :
4

As far as the equipment being well maintained that shouldn't go against the location I used. Vehicle pulled hard to the right due to a major uneven right front tire wear due to alignment or front end issues.

Christopher R. 
Évaluation :
1

Very poor experience with this location. Dirty, bad smell and messy. The front desk guy was kind but his English was difficult to understand. Do hope others are totally different.

Paulinne F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin K. 
Évaluation :
3

The online 24/7 share did not work. We could not pick up the truck or access the lockbox. It was over an hour on the phone and they still could not help sign us in. Finally over an hour after our pickup time, staff at the location were able to manually check us in

DANIELANDRES G. 
Évaluation :
5

Ankara was great!

YVONNEE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lalfi P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BABARMAQSOOD C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom A. 
Évaluation :
2

The truck I booked months ago was not available but no one told me. I had to take a smaller truck which meant I had to make 2 trips instead of one which meant more milage and more costs. All in all not a good experience.

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SONJAMARIE S. 
Évaluation :
2

We were supposed to be able to pick up the U haul at 8:30 originally but agreed to delay pick up to 10:30am at the request of U haul however the U haul ended up being another hour late which significantly delayed us.

John C. 
Évaluation :
4

Amar is super friendly and helpful great service

ANDYC F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clayton L. 
Évaluation :
5

The manager at the comfort inn was great and was very nice. Would use his location again.

Francesco M. 
Évaluation :
5

Web site reservation details (i.e. cost, days, insurance) did not correspond to check-in pick up details. Had to cancel web reservation and check in manually. Something wrong with web site reservations

JOHNC A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex R. 
Évaluation :
1

This was the absolute worst experience, the people running the motel were completely incompetent. The mother sat on a couch playing on her phone while her son struggled to help me with a simple drop off which took forever even though I mentioned multiple times that we were in a rush. There was zero communication and it was pure confusion. They weren't wearing masks, which made my mother and myself feel uncomfortable going in and the reception area had an awful smell. Awful customer experience that looks so, SO poorly on UHaul.

Loredana C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARYM S. 
Évaluation :
5

some spiders nets in the vehicle

YIPEI J. 
Évaluation :
2

I've been renting both storage units and trailers for years , never have I been asked to give personal contact names and phone numbers as a reference before I can rent a trailer. He would not rent me the trailer unless I did so. This place smells disgusting, it's dirty and the person who runs it has no concept of customer service.

FRANCISCO C. 
Évaluation :
4

Bien

Zhuo-Hang D. 
Évaluation :
1

The Uhaul location was inside a motel, the sign couldn't be seen from the road at all, the office was very dirty and smelly. The man at the counter was not wearing a face mask and said he didn't mind if we didn't wear one either. He charged 15 $extra for not filling up gas to the required amount however the gas was at the exact level it was supposed to be when returning. Also he charged tax twice, the total clearly wasn't adding up yet he refused to do anything about it. Overall terrible experience. For next time I will be driving down a bit further to Newmarket or elsewhere for Uhaul rental. Will never recommend this place to anyone.

kubra A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kui D. 
Évaluation :
5

great service

wayne D. 
Évaluation :
1

Make sure the cab is cleaned. I got a call from the drop off location questioning why it was messy. The box was cleaner when I returned it than when I picked it up. There was no basic instructions. Luckily I knew what to do about a parking break. There was no preinspection so I could of been in trouble for previous damage.

TAYLOR P. 
Évaluation :
5

It's a little bit too expensive though. The truck is 19,95 $. But after gas, fees, taxes and kms (it was only 40km) it came up to 90 $. I expected to spend about 60 $on that. Disappointed ((( but service is great!!!

Anna G. 
Évaluation :
5

Love it

Duy C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gord P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio I. 
Évaluation :
2

Train staff plain and simple if you are offering services know about what you are renting.

RAPHAEL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULO ALEXANDRE P. 
Évaluation :
2

Truck was very dirty when picked up. We had to clean it prior to loading it due to many nails and bolts that could potentially damage our belongings. There was less than a quarter of gas in the truck, so we had to fill before even beginning the move.

Kevin H. 
Évaluation :
3

Friendly! Detailed! Quick! Predictably precise!

Donald F. 
Évaluation :
3

Motel is dirty and customer area badly needs cleaning and updating. There were police and fire trucks there apparently due to an overdose in the motel.

FRANK P. 
Évaluation :
3

No complaints re. U-Haul or the location, but one complaint regarding what happened re. fuel in the truck. When I picked the truck up, the gauge appeared to indicate a full tank, but after driving it only 50 miles it cost me 33 $CAD to fill the tank, even though the gauge still showed "full" after I'd driven my 50 miles. In my opinion, I payed way too much for simply driving the truck 50 miles, and I suspect the last person to have rented the truck before me simply noted that the gauge still showed "full" after his project was completed and he returned the truck without filling it. You need to have some better system of determining whether the tank has actually been filled after each customer used the truck, otherwise honest customers like myself get played as suckers and it's not fair or reasonable.

RONALDD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas F. 
Évaluation :
3

The email sent to me was the wrong location for pick up which was frustrating however when I arrived at the right spot it went smoothly.

Santo L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

XIANG L. 
Évaluation :
5

10/10 no complaints

LUIGI F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Francesco D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WENDYE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C. 
Évaluation :
1

Please see the email that I have already sent to customer service, outlining the numerous issues I had with my experience.

ALEXANDRE M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANKUSH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOHDANNA B. 
Évaluation :
5

No issues at all very friendly service, everything as I would expect it to be.

KAI-UWE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hidayat K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TRENT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIONINO D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMESS P. 
Évaluation :
3

The motel that serves as this rental location is an absolute dump. The staff were very helpful, courteous and efficient. But the location.....dump

PAULF B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MALKEET P. 
Évaluation :
5

The truck was quite wandering on the road inspection of the steering is in order. The original reservation was one way. On pickup advised it had to be returned adding 37,5 to gas bill and 2 hrs extr to our moving day.

BRENT P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAREK B. 
Non les évaluations ont été soumises pour cet établissement.

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