Customer Reviews for The Comfort Motel
(Concessionnaire U-Haul dans le voisinage)

670 évaluations

20570 Hwy 11   Bradford, ON L3Z2B4
(Younge St and Bathurst)

(905) 775-3706

Heures d'ouverture de l'établissement

  • Lun au sam : 7h30 am à 7h pm
  • Dim : 7h30 am à 5h pm

Services dans cet établissement :

Pour nous contacter

(905) 775-3706

20570 Hwy 11
Bradford, ON L3Z2B4
(Younge St and Bathurst)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 7h30 am à 7h pm
  • Dim : 7h30 am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Amar is super friendly and helpful great service

ANDYC F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clayton L. 
Évaluation :
5

The manager at the comfort inn was great and was very nice. Would use his location again.

Francesco M. 
Évaluation :
5

Web site reservation details (i.e. cost, days, insurance) did not correspond to check-in pick up details. Had to cancel web reservation and check in manually. Something wrong with web site reservations

JOHNC A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex R. 
Évaluation :
1

This was the absolute worst experience, the people running the motel were completely incompetent. The mother sat on a couch playing on her phone while her son struggled to help me with a simple drop off which took forever even though I mentioned multiple times that we were in a rush. There was zero communication and it was pure confusion. They weren't wearing masks, which made my mother and myself feel uncomfortable going in and the reception area had an awful smell. Awful customer experience that looks so, SO poorly on UHaul.

Loredana C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARYM S. 
Évaluation :
5

some spiders nets in the vehicle

YIPEI J. 
Évaluation :
2

I've been renting both storage units and trailers for years , never have I been asked to give personal contact names and phone numbers as a reference before I can rent a trailer. He would not rent me the trailer unless I did so. This place smells disgusting, it's dirty and the person who runs it has no concept of customer service.

FRANCISCO C. 
Évaluation :
4

Bien

Zhuo-Hang D. 
Évaluation :
1

The Uhaul location was inside a motel, the sign couldn't be seen from the road at all, the office was very dirty and smelly. The man at the counter was not wearing a face mask and said he didn't mind if we didn't wear one either. He charged 15 $extra for not filling up gas to the required amount however the gas was at the exact level it was supposed to be when returning. Also he charged tax twice, the total clearly wasn't adding up yet he refused to do anything about it. Overall terrible experience. For next time I will be driving down a bit further to Newmarket or elsewhere for Uhaul rental. Will never recommend this place to anyone.

kubra A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kui D. 
Évaluation :
5

great service

wayne D. 
Évaluation :
1

Make sure the cab is cleaned. I got a call from the drop off location questioning why it was messy. The box was cleaner when I returned it than when I picked it up. There was no basic instructions. Luckily I knew what to do about a parking break. There was no preinspection so I could of been in trouble for previous damage.

TAYLOR P. 
Évaluation :
5

It's a little bit too expensive though. The truck is 19,95 $. But after gas, fees, taxes and kms (it was only 40km) it came up to 90 $. I expected to spend about 60 $on that. Disappointed ((( but service is great!!!

Anna G. 
Évaluation :
5

Love it

Duy C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gord P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio I. 
Évaluation :
2

Train staff plain and simple if you are offering services know about what you are renting.

RAPHAEL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULO ALEXANDRE P. 
Évaluation :
2

Truck was very dirty when picked up. We had to clean it prior to loading it due to many nails and bolts that could potentially damage our belongings. There was less than a quarter of gas in the truck, so we had to fill before even beginning the move.

Kevin H. 
Évaluation :
3

Friendly! Detailed! Quick! Predictably precise!

Donald F. 
Évaluation :
3

Motel is dirty and customer area badly needs cleaning and updating. There were police and fire trucks there apparently due to an overdose in the motel.

FRANK P. 
Évaluation :
3

No complaints re. U-Haul or the location, but one complaint regarding what happened re. fuel in the truck. When I picked the truck up, the gauge appeared to indicate a full tank, but after driving it only 50 miles it cost me 33 $CAD to fill the tank, even though the gauge still showed "full" after I'd driven my 50 miles. In my opinion, I payed way too much for simply driving the truck 50 miles, and I suspect the last person to have rented the truck before me simply noted that the gauge still showed "full" after his project was completed and he returned the truck without filling it. You need to have some better system of determining whether the tank has actually been filled after each customer used the truck, otherwise honest customers like myself get played as suckers and it's not fair or reasonable.

RONALDD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas F. 
Évaluation :
3

The email sent to me was the wrong location for pick up which was frustrating however when I arrived at the right spot it went smoothly.

Santo L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

XIANG L. 
Évaluation :
5

10/10 no complaints

LUIGI F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Francesco D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WENDYE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C. 
Évaluation :
1

Please see the email that I have already sent to customer service, outlining the numerous issues I had with my experience.

ALEXANDRE M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANKUSH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOHDANNA B. 
Évaluation :
5

No issues at all very friendly service, everything as I would expect it to be.

KAI-UWE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hidayat K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TRENT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIONINO D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMESS P. 
Évaluation :
3

The motel that serves as this rental location is an absolute dump. The staff were very helpful, courteous and efficient. But the location.....dump

PAULF B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MALKEET P. 
Évaluation :
5

The truck was quite wandering on the road inspection of the steering is in order. The original reservation was one way. On pickup advised it had to be returned adding 37,5 to gas bill and 2 hrs extr to our moving day.

BRENT P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAREK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AIDIN I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STANLEYI W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAELL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYANA M. 
Évaluation :
2

Clean the cab between rentals. The vehicle hadn't been cleaned with empty coffee cups still in the cab. Fill up the tank between customers. The gas tank was almost empty at pick up. Have clearer instructions on where to find the keys with online pick-up.

Joe R. 
Évaluation :
2

Truck was fine, very old and takes a lot of gas. Biggest compliant is that the tires weren't winter ones and I was sliding all over the place. I complained to the guy at the desk and he couldn't care less. Would not recommend this location to anyone

ROBERTTHOMAS L. 
Évaluation :
5

Amar is great to deal with . Always has been a awesome experience with him

ANDYC F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GLORIA H. 
Évaluation :
2

This location is located in a motel that looks like it should be torn down. There is no where to safely leave your vehicle. The owner of the motel seems really nice, the location itself does not.

FREYNER J. 
Évaluation :
5

Customer service is so good, and reasonable price.

zhao H. 
Évaluation :
5

Personnel amical

NICHOLASW N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLINJOHN B. 
Évaluation :
1

We booked for the Barrie location then last minute we needed to go to Bradford to pick up the truck and drop it off. The truck had terrible tires, slipped all over. They charged us an extra 20 $for 2 blankets that we never had and when we called to ask them, the person on the phone hung up on me. Overall a horrible experience.

Andre P. 
Évaluation :
1

Booked car dolly at another location, received a text saying that I would get a call from head office, recurved no call, only an email later the night before my pickup, which lead me to a location that didn't even exist.

ANDREWGREGORY P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adam T. 
Évaluation :
2

the Truck was in horrible condition and the pick up location was not any better

ANTONIOM F. 
Évaluation :
3

There was no snow brush and a fresh layer of snow covering the vehicle. The truck bed was also full of snow

Robert P. 
Évaluation :
1

Put winter tires !

ABDUL H. 
Évaluation :
3

Facility not clean Cab of truck not clean but the cube was. Truck in good mechanical condition Service person friendly Overall I am happy

EDWARDF M. 
Évaluation :
5

great experience renting the uhaul van, friendly helpful staff have used this location before and will use it again

Ricky M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SERGEY K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

WILLIAMS R. 
Évaluation :
4

Nothing great service and very helpful employees

SERGIOJ M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTTD W. 
Évaluation :
1

Find someone that actual wants to work ffor uhaul. It sure seemed he was forced to work and didnt want to be there. Someone with a little customer service would work

LLOYDC D. 
Évaluation :
5

We used the online drop off. It was easy to follow, easy to submit pictures.

ANITA C. 
Évaluation :
3

When a truck is booked make sure you can supply it You failed to supply a 26 foot truck on my expected booking date which makes your service unreliable would NOT use u or recommend u to anyone

Gregory R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth C. 
Évaluation :
1

The cab of the truck was filthy. (would have rather rode in the box) The location is in a motel that is occupied by residents (mostly homeless) vs. overnight guests. The clerk/agent was friendly enough, but that aside, worst Uhaul experience in 10+ years!

JUSTIN P. 
Évaluation :
3

Bien

Mohammad A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREWDAVID W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Octavio M. 
Évaluation :
2

I reserved a 20 ft truck and when I went to pick it up there were no trucks available. we were moving and had to wait until almost noon to get a truck and ended up renting a 15 foot truck as well because of our time restraints. order # 28297243 The man working at the Bradford ;location did his best to assist us and was helpful when we returned the trucks.

Scott S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Philipp V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIAHAO Z. 
Évaluation :
3

More trailers for choice

Bohdanna B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAULOF M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GORDON S. 
Évaluation :
3

The pick up/drop off facility is a little scary.

ROCH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph L. 
Évaluation :
3

I wouldn't recommend Uhaul to anyone it was an extreme disappointment and the service is sad , do to uhaul not having the truck available for the time I had booked it , I was told I would have to drive to Barrie to pick up a truck and honestly I couldn't because I have two young children , I asked what else could be done and said how am I to do this the lady on the phone told me she has no boss and is not answering anymore of my questions , then hung up on me and cancelled my service all together leaving me scrambling to find a truck last minute which was a 15 foot truck that was not what was initially booked . Uhaul does not treat their costumers with respect or decency and that is sad considering it is already a stressful time . At this time out of five I would give Uhaul a 0,5 star rating out of five .

Shane B. 
Évaluation :
1

Absolute nightmare. Reserved a truck in Midland, ON to move my mother. Drove 2 hours from Mississauga, only to find out the truck isn't there. Spoke to a rep over the phone who just kept making excuses and was of no help. She did offer me 50 $credit, but thats not the issue, I still had no vehicle to move with. A 10' cube van was offered that was located another 100 km away in Bradford. Not only did it take me an hour each way just to get the van, I had to make 2 trips moving my mom out. So you can imagine the additional KM i put. The extra mileage I was given didn't cover all the extra trips I had to make. This review is not about a particular location, but u-haul in general. What is the point of having online registrations and check-ins, if you don't honor them. To any potential customer, be wary when renting online, especially when your pick up location is in a small town .

Maciej Z. 
Évaluation :
1

Dont rent what you want ., rent what the customer needs.., a d lie about it..!!

JUANC G. 
Évaluation :
3

Office us what it is in a 2 star motel. Amer was very helpful.

STEFANWALTER M. 
Évaluation :
3

The app doesn't work in Canada and I couldn't collect it with my phone. The clerk was good.

TAELOR B. 
Évaluation :
5

Staff were excellent, but not the location we were expecting to pick it up (expected Newmarket), but close enough. Trailer itself was easy to hook up and towed beautifully.

robert E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRIFONANTONOV T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Augusto T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracy C. 
Évaluation :
4

With the Covid 19 affecting everyone, I was very thankful to have a truck for the move. Merci

Kimberly R. 
Non les évaluations ont été soumises pour cet établissement.

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