Customer Reviews for The Comfort Motel
(Concessionnaire U-Haul dans le voisinage)

696 évaluations

20570 Hwy 11   Bradford, ON L3Z2B4
(Younge St and Bathurst)

(905) 775-3706

Heures d'ouverture de l'établissement

  • Lun au sam : 7h30 am à 7h pm
  • Dim : 7h30 am à 5h pm

Services dans cet établissement :

Pour nous contacter

(905) 775-3706

20570 Hwy 11
Bradford, ON L3Z2B4
(Younge St and Bathurst)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 7h30 am à 7h pm
  • Dim : 7h30 am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Devoe W. 
Évaluation :
2

Incredible customer service, the gentleman who set us up with the truck was very helpful and very polite. However, the location was sketchy at best and not a place I would ever want to be near after dark.

Jeff C. 
Évaluation :
3

Dirty run down old motel.. Office VERY MESSY.. STAFF NOT SURE..

RICHARDROY B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tabitha L. 
Évaluation :
1

I have a tax exemption card and he would not accommodate that

Kenneth S. 
Évaluation :
5

Spend some money on the location

Gagandeep S. 
Évaluation :
5

Excellent service

DIEGO F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
5

Very good service.

JANA M. 
Évaluation :
1

Horrible, horrible, HORRIBLE experience. My move from the GTA to London Ontario (2,5 hour drive one way) was delayed one whole day because UHAUL did not have the truck ready until 4,5 HOURS AFTER the originally scheduled picked. Not to mention the pick up location I was given when I booked did not have the truck that morning…??? The only “solution” offered was for me to drive an additional 45 minutes (one way) to pick up the truck at a different location, only to arrive at that different location to find out that location ALSO DID NOT HAVE THE TRUCK I booked. I waited 1,5 hours for the truck to arrive. The whole while I was on hold with UHAUL head office, being bounced from Department to Department, being disconnected 2x, and having to call back into their cue and explain the disaster THEY created to THEM…. And, as all this is happening, I had 6 friends waiting at my place, who had been there since 7:30am. By the time we got back to the house with the truck, it was noon. When I booked, I was told the truck would be ready at 7am. Noon….Suffices to say, the move got delayed by one whole day. Oh, and head office did finally call back with some compensation for the delay and stress THEY caused which was extra kilometres (I didn't need) and 50 $off……. 50 $. Which, by the way, hasn't actually even been refunded. I'm currently sitting at 2 days passed the move date and the whopping 50 $compensation is still not processed, but alas, I will circle back around to this review to keep you all updated. In the meanwhile, rest assured I will NEVER use UHAUL again and will always share my experience when asked.

MATHEW R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL-ANNE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY D. 
Évaluation :
4

Overall experience was great. Owner was really helpful in explaining and making sure it is done right way before the trailer was released.

HARPREET B. 
Évaluation :
5

Very fast and easy transactions. Both pick-up and drop-off were a breeze.

SALMAAN A. 
Évaluation :
4

As far as the equipment being well maintained that shouldn't go against the location I used. Vehicle pulled hard to the right due to a major uneven right front tire wear due to alignment or front end issues.

Christopher R. 
Évaluation :
1

Very poor experience with this location. Dirty, bad smell and messy. The front desk guy was kind but his English was difficult to understand. Do hope others are totally different.

Paulinne F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin K. 
Évaluation :
3

The online 24/7 share did not work. We could not pick up the truck or access the lockbox. It was over an hour on the phone and they still could not help sign us in. Finally over an hour after our pickup time, staff at the location were able to manually check us in

DANIELANDRES G. 
Évaluation :
5

Ankara was great!

YVONNEE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lalfi P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BABARMAQSOOD C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom A. 
Évaluation :
2

The truck I booked months ago was not available but no one told me. I had to take a smaller truck which meant I had to make 2 trips instead of one which meant more milage and more costs. All in all not a good experience.

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SONJAMARIE S. 
Évaluation :
2

We were supposed to be able to pick up the U haul at 8:30 originally but agreed to delay pick up to 10:30am at the request of U haul however the U haul ended up being another hour late which significantly delayed us.

John C. 
Évaluation :
4

Amar is super friendly and helpful great service

ANDYC F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clayton L. 
Évaluation :
5

The manager at the comfort inn was great and was very nice. Would use his location again.

Francesco M. 
Évaluation :
5

Web site reservation details (i.e. cost, days, insurance) did not correspond to check-in pick up details. Had to cancel web reservation and check in manually. Something wrong with web site reservations

JOHNC A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex R. 
Évaluation :
1

This was the absolute worst experience, the people running the motel were completely incompetent. The mother sat on a couch playing on her phone while her son struggled to help me with a simple drop off which took forever even though I mentioned multiple times that we were in a rush. There was zero communication and it was pure confusion. They weren't wearing masks, which made my mother and myself feel uncomfortable going in and the reception area had an awful smell. Awful customer experience that looks so, SO poorly on UHaul.

Loredana C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARYM S. 
Évaluation :
5

some spiders nets in the vehicle

YIPEI J. 
Évaluation :
2

I've been renting both storage units and trailers for years , never have I been asked to give personal contact names and phone numbers as a reference before I can rent a trailer. He would not rent me the trailer unless I did so. This place smells disgusting, it's dirty and the person who runs it has no concept of customer service.

FRANCISCO C. 
Évaluation :
4

Bien

Zhuo-Hang D. 
Évaluation :
1

The Uhaul location was inside a motel, the sign couldn't be seen from the road at all, the office was very dirty and smelly. The man at the counter was not wearing a face mask and said he didn't mind if we didn't wear one either. He charged 15 $extra for not filling up gas to the required amount however the gas was at the exact level it was supposed to be when returning. Also he charged tax twice, the total clearly wasn't adding up yet he refused to do anything about it. Overall terrible experience. For next time I will be driving down a bit further to Newmarket or elsewhere for Uhaul rental. Will never recommend this place to anyone.

kubra A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kui D. 
Évaluation :
5

great service

wayne D. 
Évaluation :
1

Make sure the cab is cleaned. I got a call from the drop off location questioning why it was messy. The box was cleaner when I returned it than when I picked it up. There was no basic instructions. Luckily I knew what to do about a parking break. There was no preinspection so I could of been in trouble for previous damage.

TAYLOR P. 
Évaluation :
5

It's a little bit too expensive though. The truck is 19,95 $. But after gas, fees, taxes and kms (it was only 40km) it came up to 90 $. I expected to spend about 60 $on that. Disappointed ((( but service is great!!!

Anna G. 
Évaluation :
5

Love it

Duy C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gord P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio I. 
Évaluation :
2

Train staff plain and simple if you are offering services know about what you are renting.

RAPHAEL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULO ALEXANDRE P. 
Évaluation :
2

Truck was very dirty when picked up. We had to clean it prior to loading it due to many nails and bolts that could potentially damage our belongings. There was less than a quarter of gas in the truck, so we had to fill before even beginning the move.

Kevin H. 
Évaluation :
3

Friendly! Detailed! Quick! Predictably precise!

Donald F. 
Évaluation :
3

Motel is dirty and customer area badly needs cleaning and updating. There were police and fire trucks there apparently due to an overdose in the motel.

FRANK P. 
Évaluation :
3

No complaints re. U-Haul or the location, but one complaint regarding what happened re. fuel in the truck. When I picked the truck up, the gauge appeared to indicate a full tank, but after driving it only 50 miles it cost me 33 $CAD to fill the tank, even though the gauge still showed "full" after I'd driven my 50 miles. In my opinion, I payed way too much for simply driving the truck 50 miles, and I suspect the last person to have rented the truck before me simply noted that the gauge still showed "full" after his project was completed and he returned the truck without filling it. You need to have some better system of determining whether the tank has actually been filled after each customer used the truck, otherwise honest customers like myself get played as suckers and it's not fair or reasonable.

RONALDD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas F. 
Évaluation :
3

The email sent to me was the wrong location for pick up which was frustrating however when I arrived at the right spot it went smoothly.

Santo L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

XIANG L. 
Évaluation :
5

10/10 no complaints

LUIGI F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Francesco D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WENDYE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C. 
Évaluation :
1

Please see the email that I have already sent to customer service, outlining the numerous issues I had with my experience.

ALEXANDRE M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANKUSH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOHDANNA B. 
Évaluation :
5

No issues at all very friendly service, everything as I would expect it to be.

KAI-UWE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hidayat K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TRENT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIONINO D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMESS P. 
Évaluation :
3

The motel that serves as this rental location is an absolute dump. The staff were very helpful, courteous and efficient. But the location.....dump

PAULF B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MALKEET P. 
Évaluation :
5

The truck was quite wandering on the road inspection of the steering is in order. The original reservation was one way. On pickup advised it had to be returned adding 37,5 to gas bill and 2 hrs extr to our moving day.

BRENT P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAREK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AIDIN I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STANLEYI W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAELL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYANA M. 
Évaluation :
2

Clean the cab between rentals. The vehicle hadn't been cleaned with empty coffee cups still in the cab. Fill up the tank between customers. The gas tank was almost empty at pick up. Have clearer instructions on where to find the keys with online pick-up.

Joe R. 
Évaluation :
2

Truck was fine, very old and takes a lot of gas. Biggest compliant is that the tires weren't winter ones and I was sliding all over the place. I complained to the guy at the desk and he couldn't care less. Would not recommend this location to anyone

ROBERTTHOMAS L. 
Évaluation :
5

Amar is great to deal with . Always has been a awesome experience with him

ANDYC F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GLORIA H. 
Évaluation :
2

This location is located in a motel that looks like it should be torn down. There is no where to safely leave your vehicle. The owner of the motel seems really nice, the location itself does not.

FREYNER J. 
Évaluation :
5

Customer service is so good, and reasonable price.

zhao H. 
Évaluation :
5

Personnel amical

NICHOLASW N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLINJOHN B. 
Évaluation :
1

We booked for the Barrie location then last minute we needed to go to Bradford to pick up the truck and drop it off. The truck had terrible tires, slipped all over. They charged us an extra 20 $for 2 blankets that we never had and when we called to ask them, the person on the phone hung up on me. Overall a horrible experience.

Andre P. 
Évaluation :
1

Booked car dolly at another location, received a text saying that I would get a call from head office, recurved no call, only an email later the night before my pickup, which lead me to a location that didn't even exist.

ANDREWGREGORY P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adam T. 
Évaluation :
2

the Truck was in horrible condition and the pick up location was not any better

ANTONIOM F. 
Évaluation :
3

There was no snow brush and a fresh layer of snow covering the vehicle. The truck bed was also full of snow

Robert P. 
Évaluation :
1

Put winter tires !

ABDUL H. 
Évaluation :
3

Facility not clean Cab of truck not clean but the cube was. Truck in good mechanical condition Service person friendly Overall I am happy

EDWARDF M. 
Évaluation :
5

great experience renting the uhaul van, friendly helpful staff have used this location before and will use it again

Ricky M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SERGEY K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

WILLIAMS R. 
Évaluation :
4

Nothing great service and very helpful employees

SERGIOJ M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTTD W. 
Non les évaluations ont été soumises pour cet établissement.

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