Friendly and willing to help. Nice experience I would rent from there again.
Matthew B.
Customer Reviews for The Comfort Motel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The parking lot was not cleared and not maintained and is not big enough for the big truck, the truck was not brushed off. The sketchy motel made us feel VERY uncomfortable. The office smelt like urine. The gentleman was not very friendly or helpful. The truck had no washer fluid and was completely empty so we had to stop and buy some for it. The truck did not have any moving blankets and this would have been helpful. The truck needs snow tires not summer tires.
Meaghan C.Uhaul rep at the office was super professional. A+ for Ammar. Best Uhaul experience.
FADY A.Treat customers with more respect.
Ben G.I will be contacting head office AGAIN but I will NEVER use Uhaul again and I will not recommend it to anyone . As a matter of a fact the lack of care and wiping their hands clean when not having to correct truck available or on time, but to then charge over $200 ON TOP OF WHAT I ORDERED ONLINE is ridiculous. My landlord is now making us pay for an extra day because we were not done in time due to not having the correct truck size and starting our move 2 hours late all over UHAULS mistake! Never will I ever recommend Uhaul and I'll make sure this and many more reviews get out everywhere, no one deserved the stress we had to go thru.
Jonathan L.The staff were extremely friendly and very helpful, much better experience then pickup location
Al-hussein A.The trailer had multiple issues. One of the tires was completely bald with the wires sticking out and the wheel well frame on the other side was bent so bad it was an inch away from hitting the tire. The trailer is clearly not maintained.
Olivia B.Efficient, helped set up trailer, quick and simple pick up and drop off
Michael Q.Amazing and kind customer service. Will definitely rent from here in the future. Fortement recommandé!
Jillienne P.Customer service at the location was great! Just location was far and nothing in Barrie was available on that day? 0,89 cents a kilometre is very steep, especially when your paying for your gas.
Harri K.Need training for customer service
Mehdi N.Wanted a bigger trailer but the smaller one worked out ok,maybe try to have more inventory
Earl P.Great service, no complaints.
Chris K.The attendant at this location was very helpful and assisted in helping prep and hitch up to my vehicle and also help detach it when I returned. Will definitely use this location again. Thanks for the excellent service.
Stephen F.The service is amazing. I've rented a 6x12 covered trailer off him before and he is really helpful. The trailer has 4 tires and one was completely bald. With snow and ice it could be a problem.
David L.Very friendly and helpful.
john W.Helpful service. Kind people. Thanks
Saeid Z.Amar the owner is so professional and nice . For sure be back there
muhammad E.Upon pick up, Passenger side tire of the trailer needed air, trailer bed full of small rocks and dirt... I filled up with air and cleaned it all up upon my return
DonLouie L.The rep was hugely helpful, and I thank him for his help.
brenda S.I reserved a 26' truck and only got a 20' so I couldn't fit everything and didn't have time to do 2 trips. The oil light was on the whole time and an alarm going off which was really annoying.
CHRISTA S.Very friendly customer service
Jeffrey S.Amar Paul Parmar,nice guy,very friendly and good customer service not like the bad service i got at Aurora UHaul where originally booked the trailer.5 stars to Bradford,0 stars to Aurora.
David M.Always friendly service.
Joel B.For the contract rates to be clear at time of pickup and drop off
Aimee B.This location has a bad smell in the office.
Harry H.Great service and got my job done! Ammar is very friendly! Darren Hall, BCO Board Certified Ocularist
DARREN J.Service was great and truck was Awsome. There was nothing I can think of to improve.
Dave G.It was fine to do pick up here.
David B.The customer service representative was great. He was helpful and provided great customer service. Attitude was great and helpful. Merci.
Andrew W.Erica was very polite and agent at Comfort Inn was very good as well. He explained everything in detail and was very friendly.
Vaibhave K.Interior cab of the rental truck has not been properly cleaned (residue from coffee stains and grime were evident from previous use)
ALEXANDERMARC V.Very friendly and helpful. Trailer was clean Appreciated that they hooked it up for us as well.
Charene C.vehicle needs better maintences.
BIN H.The place was honestly a dump. The proprietor was very friendly, however my wife refused to get out of our SUV when we first arrived at the location. Not a good fit for the Corporate image.
David B.I rented the car for 1 day started 12:30 they want me to bring the car 8 am, when i ask for additional day rent the guy said to go to newmarket which is 20 kins a way, the guy was pushing me away and he doesn't care for getting my Bussiness I will rent from homedepot or discount next time , very bad customer service and bad reputation for big company.
Wisam B.Pick up was easy and quick, no issues at drop off either. Truck was in good working condition. Would definitely rent at this location again
Anita P.very friendly service
Max P.The tires need some more air or need alignment.
BIN H.Manager at hotel very friendly, helpful. Location was good in terms of what i needed to do. Another location in Newmarket, but this was handy
Scott B.Dealt with this location before. Manager is very helpful and plenty of room to park, very accessible, older Motel but met the needs we had. Thank You U-Haul & Staff!!!
Kai W.The truck was not ready for us and we waited around with no information from the representative as to when we could expect the truck back other than "it happens". When the truck arrived we were told we had to return the truck at the time we had originally scheduled. The rep told us we could take it up with head office but when we called the 1-800 number that lady wasn't able to help us either and told us to call customer service. Just awful. Then, when we asked about the reservation guarantee, we were told there was nothing he could do because we got the truck.. Do not recommend this company.
Michael I.Got to my destination to realize there was no license plate anywhere on the truck… But the overall experience was the best I've had with uhaul by a mile.
MIKE A.Location was dingy and not very nice. The back of the pick up was dirty with left over garbage. Tire was low and had to stop to fill. Washer fluid was low and oil change signal was on.
Travis B.All is well
Derrick S.The Manager Amar Paul Parmar was exceptionally confrontational. He was 40 minutes late to open the office and there were 2 customers waiting. I was on the phone with U haul when manager said I should not be talking to customer service, manager was not happy and told me to "Go to Hell" I have 2 witness to his abusive speech and anger. I registered a complaint with U haul and am awaiting a response. Filthy location that matched thee service.
Pierre D.The attendant at the location could have cared less that a customer was there. Seemed as though their conversation on the phone was too important. Didn't bother to set down the phone, or put their personal call on hold. I'd rent from another location if given the option.
Matthew M.Worst experience
yomi O.I didn't get the name of the gentleman manning the desk at the Comfort Motel reception, but he was very helpful and welcoming. I will never rent from another location.
Rastislav S.Le meilleur
Gilberto F.It's way over priced I should have gone to express I'll never rent a u haul again I just should have saved my money
Richard B.Sleazy location. Office reeked of curry. Made me nauseous...
CHRISTOPHER W.I've used various U-Haul products at rmultiple lo ation8n the last few years and highly recommend this location. Friendly.. helpful... just a great place to deal with...Amar is a great guy and so helpful.
Philippe D.