Le client n'a pas laissé de commentaire.Terence C.
Customer Reviews for The Country Valero
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.DONALDCHARLES JR F.
The dolly's rwar light wasn't working.Ceasar O.
Le client n'a pas laissé de commentaire.Dale V.
The owner of this location is super nice and helpful. Smooth transaction. Thanks!Nicholas P.
When we returned the tow dolly I went into the store with the paperwork to let them know, said all was ok. Then we realized we were to call, that was fine.Louis L.
Clean the truck , put good batteries in truck , maintain truck, put truck in nice working conditions.JOHNTEMITOPE A.
The experience here was horrible, I continually use uhaul equipment on a consistent basis but this was my absolute worst experience. I waited over an hour trying to get my equipment as the owner continually had problems with the uhaul program. None of this review reflected on him personally but rather the program and the support he recieved.Lawrence F.
All information for dropping off was given after the fact the truck was due back by 3 and I had dropped it off at 2 the person at the Valero jusy took my keys and told me someone else would be by to give me a virtual receipt...it wasn't until I was left a message at 250 that I was aware of the virtual drop off information so I had to drive back and fill out all of the paperwork/photos hoping I don't get charged extra. Wish the personnel was more helpful with the process seeing as it was my first time ever doing it. Though the trunk was clean I wish the drop off location information was given prior to 250 on a Sunday.Daniel T.
The driver side mirror was broken and had clear tape rapped around holding it when we picked it up.Luichy N.
Le client n'a pas laissé de commentaire.David V.
This location charged me $1 per mile where normally uhaul charges 0,39 cent per mile after you drive over 100 miles. I run a business and this surcharge costed me loses. I'd never rent from this location again or refer anyoneAngel R.
Le client n'a pas laissé de commentaire.Anthony T.
Le client n'a pas laissé de commentaire.Amber J.
Le client n'a pas laissé de commentaire.Antonio M.
Le client n'a pas laissé de commentaire.Jolene A.
Le client n'a pas laissé de commentaire.Fernando R.
Quick and easy rental. Store owner was a pleasure to work withTara T.
I was told there was no truck at the location that I rented from and was told someone would call me with a location where one was available. No one ever called me. Hours later and multiple calls I find out my reservation has been switched to another location. The place said even though people had reservations it was first come first serve and people with reservations were still rejected.Elan B.
Le client n'a pas laissé de commentaire.FIDEL V.
Le client n'a pas laissé de commentaire.Alexis R.
Le client n'a pas laissé de commentaire.Charles B.
Not very forth coming with info. Because did not now time back I was 30 min late and had to pay for an extra day. Fell very unfairScott K.
The guy was very helpful and informative considering it was my first time hitching a trailer.vernica M.
Excellent customer careWilliam W.
So impressed with UHaul's logistics coordination, flexibility, communication and service. Cannot say enough what a pleasure it has been to work with them - corporately *and at each individual dealer. THANK YOUDanielle A.
Costumer service was bad!Jorge P.
I physically went into location and told attendant I was returning trailer. he told me he would send me a return conformation text. he never did.Michael M.
Le client n'a pas laissé de commentaire.Lawrence Z.
Le client n'a pas laissé de commentaire.Katharine D.
Was charged for fuel even though I filled the vehicle back up to the same level I picked it up at. The paperwork shows picked up at 3/4 tank anf dropped off with 3/4 tank. Still charged me for 8 gallons of fuel.Michael D.
Clean and friendlyRonald j J.
No clear communication from staff No paperwork documenting the date and time of return. No inspection documenting equipment condition, mileage and fuel level.James E.
I had to wait over 30 minutes to get the van I reserved because a previous customer did not return on time and there seemed to be no recourse or urgency in correcting the matter.Nelson C.
I paid $92 for a rental that was supposed to be $19,95 plus mileage. What happenedJames M.
Automatically shifts is a little sticky.tracy C.
Le client n'a pas laissé de commentaire.Theodore B.
Le client n'a pas laissé de commentaire.JAMESK B.
Le client n'a pas laissé de commentaire.Vladimir G.
Le client n'a pas laissé de commentaire.Daniel P.
Le client n'a pas laissé de commentaire.TARAJO ANN M.
Le client n'a pas laissé de commentaire.ANGELDAWN T.
Le client n'a pas laissé de commentaire.JOHN C.
Rental was quick and easy. Equipment was in excellent condition.CRAIG R.
THE ADDRESS YOU SENT ME VIA TEXT MESSAGE WAS "WRONG"!!!!!! The correct address is 2520 NOT 2516!!!!!! GPS sent us 20 minutes east!!!!! YOU MUST CORRECT AND UPDATE THE ADDRESS!!!!! ADDITIONALLY, the truck does not run well and the inside driving cabin over head light DOES NOT SHUT OFF WHILE DRIVING!!!!!!!!!!! OVERALL HORRIBLE EXPERIENCE!!!!!!!LAURAA M.
Le client n'a pas laissé de commentaire.MICHAEL S.
Le client n'a pas laissé de commentaire.LAWRENCEDAVID N.
Le client n'a pas laissé de commentaire.Michelle G.
The location was fine, however, the equipment is never available for pick up in Middletown. Middletown needs to have the equipment on site.RICHARDV W.
How about not requesting a customer to pick up a truck in a whole different state, and actually having trucks available. I'll make this short and simple, never using UHAUL again.IDANIEL T.
Dropped off after hours. Nobody there to guide me. Very difficult to park the trailer in this specific parking lot.Christopher V.
I got over charged 53$ and had to ask for a refund. Can you help ? Mark McKennaMARKW M.
Same story as above the manager of the Valero was also quite petite and could eject the ball from the trailer he called a coworker to help him and the three of us were unable to get the hitch off the ball there was also no jack at that location either then the had to send me to another dealer on the other side of town When I get there the employee behind the desk said that he could not help me because I was suppose to bring it to the Valero location ! I told him they had sent me over to him because the could not get the hitch off the ball then he told me that there was going g to Be an extra charge for that ! Ridiculous! I demand a full refund for the in conveniences and the in aptitude of your staff and equipmentkarthyn T.
Le client n'a pas laissé de commentaire.GLENNW G.
Every went well. Agent was attentive and very helpful.EARLFRANCIS III L.
The truck had cigarette ashes. It was filthy. The blankets in the back were just thrown in there. The dolly was rolling around the back of the truck. The truck had 86 000 miles on it. Try somewhere elseJACOBHAINES K.
I was very happy from the serviceYida W.
When I got there trailer connector for the lights wasn't working fix it myself. After I return the trailer I was double charged we had to spend few hours on hold with U-Haul for our second charge to be refunded back to us, stay away from this place the person in there does not know what he's doing.DANO U.
Le client n'a pas laissé de commentaire.AUREL K.
This is by far the worst uhaul experience I've ever had. The customer service was not organized at all. I was told to go to one place and rent the uhaul, upon my 45 minute drive there it was closed. I then called uhaul and they stated it was a self check out. So I attempted to do it online and come to find out I was not able to hook up the dolly myself. So I was then prompted to drive anoth 45 min to a different uhaul to get a bigger truck than what I needed because that was all they had. This was over the course of 4-5 hours I then called uhaul and asked if I can drop of the car dolly at a different location and they said it was okay. I never got a new contract and no body was tracking. I've been using uhaul for a little over 10 years. And most likely will never use it again. Overall it was a terrible experience.JAMES S.
Make sure the truck is clean and do a better visional check get more training on how to do the paper workJAMESL H.
Le client n'a pas laissé de commentaire.PAUL S.
More attention to the renterRobert S.
Le client n'a pas laissé de commentaire.William D.
Le client n'a pas laissé de commentaire.Abdussalam C.
Le client n'a pas laissé de commentaire.TIMOTHYJOSEPH M.
Didn't get what I paid forJennifer S.
We went to the Middletown NY I had a month in advance they were very rude. I called customer service they were excellent got us a truck for Goshen the man there was so sweet a good man very helpful.CINDYELIZABETH G.
Le client n'a pas laissé de commentaire.PAUL S.
Le client n'a pas laissé de commentaire.VALERIEA M.
Le client n'a pas laissé de commentaire.BARRY D.
The gas station attendant was helpfulZoltan D.
Le client n'a pas laissé de commentaire.JOSEPH H.
Very nice helpful peopleTHOMASJ JR G.
Easy to use online return system made the drop off easy. It would be helpful to have signage indicating where to park equipment.MARK H.
The guy was rude he didn't come out to check the truck in . He just took the key and threw it on the counterJulia H.
While the location was okay the process to get the uhaul was horrific including being hung up on multiple times transferred to multiple people and not getting answers about if we were actually going to have a uhaul available for the move.JASONLOUIS B.
Le client n'a pas laissé de commentaire.JONATHANPETER S.
Le client n'a pas laissé de commentaire.Holly C.
Le client n'a pas laissé de commentaire.JUSTIN G.
The trucks ac didn't work, the truck had a water leak. Road service never showed up as they promised they would. The trip was made more dangerous due to these factors. I am 70 years old and had to drive 450 miles in the rain and heat with windows open. I had heat exhaustion which triggered my bronchitis and I'm still 4 days after not back to normal with a doctors appt next week. NO, I would not recommend Uhaul.JANLAWRENCE F.
Le client n'a pas laissé de commentaire.Tracy B.
Excellent service. Extremely clean truck.JOHNRAYMOND O.
I originally made a reservation for Sunday morning and received notice that the sized truck was not available. Subsequent arrangements were made but instructions were very unclear that the Sunday 7 AM pick up would be 24/7. I had to make other arrangements in Goshen for a smaller vehicle.EDWARDWILLIAM II S.
Le client n'a pas laissé de commentaire.Tom T.
Le client n'a pas laissé de commentaire.PHILIP D.
Very customer friendly and efficient on our visit. Truck was brand new. We had a great experience at this location.GEORGEL JR R.
Le client n'a pas laissé de commentaire.DENISEANN G.
Le client n'a pas laissé de commentaire.Mark M.
Key drop off area is dark! My wife attempted to return truck but returned home waited for me to get out of work to drive it back. I saw another vehicle parked near the key drop-off box. The store was closed so can understand why she felt uneasy there. Everything else was great.Joseph B.
Great price and great service. Thank you.DAVIDM M.
Reserved truck almost 2 weeks in advance. Location did not have dolly I ordered. Location offered alternate dolly. Truck had tire pressure alarm on constantly. Location rep told me to ignore.COLINWILLIAM C.
When we picked up the truck the fuel wasn't full, the inside was a bit dirty and the uhaul needs a serious tire alignment. But over all it got the job doneShawn H.
Le client n'a pas laissé de commentaire.Joseph T.
Le client n'a pas laissé de commentaire.Andre D.
Le client n'a pas laissé de commentaire.JAMES G.
Le client n'a pas laissé de commentaire.Sarah S.
Trailer was somewhat snowed in when I picked it up and had to shovel it out to use it. After I loaded and was leaving at 4am I noticed the tail lamp and running lamps were not working on the drivers side. When I picked it up I tested brake light and signals they worked. A little pre prep would have been nice, especially for $740!!John R.
Larger SignageWilliam R.