Have the equipment ready as requested. If you are not able to have the equipment ready, you need to notify the customer via email, phone call or text. Train your customer service people to coordinate a scheduling pivot like Abby did, the other two CSRs I spoke to weren't helpful whatsoever. Level of compensation credit is not commensurate with the pain, suffering, and cost incurred of Ubers going around the state of RI standing out in the cold for 2,5 hours. If not provided additional compensation for grief I was put through I WILL be coordinating a flurry of bad google reviews for the Cumberland-Mendon Rd location with my group of 50+ Rhode Island contacts
Thomas P
Customer Reviews for The Find On 6
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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It was just a convent drop off point but the app and self drop was not loading.
Andrew LThe person in charge of the uhaul services was not physically there, did not know about our reservation, it took the staff almost 30 minutes to get us into a truck that I already reserved a day prior. This delayed my moving that was scheduled in advance. Very unorganized. The counter girl tried to help but I guess without the uhaul guy there it was an absolute disaster. Probably won't ever go back for uhaul services here. I was also still charged for an 11am-4pm rental when I wasn't even in the truck until 12:15pm. Returned at 2:30pm.
Lindsey VI would think that my credit card is enough of a guarantee that I'll pay my bill and return your truck. Rental car companies don't require that you call my wife and ask if she'll pay the bill if I don't. You need to check your policies.
Todd DWe used the 24/7 mobile pickup which was absolutely terrible. Arrived at the truck and the app didn't work properly. Called the UHaul number and sat on hold for 55 minutes. We also tried to contact someone through the live chat, but no one responded to our messages. In the midst of waiting, we decided to go home rather than sit in the parking lot. Finally someone picked up and said that he reset something and it should work now but we had to go back as he couldn't help any further unless we were on site but also wouldn't stay on the phone for the 10 minutes it would take to drive back to the pick up location. When we got back to the truck, it did not work. Called again, waited on hold for another half hour before finally reaching someone through the sales department. That person tried to help for about 20 minutes but nothing worked. Finally at 10:30pm (2,5 hours after our pickup time), the owner of the pickup location happened to stop by by chance, saw us in the parking lot and asked if we needed help. Only when he opened up his shop and checked out the vehicle to us in person were we able to get the truck. Absolutely horrible service from the U-Haul customer service line. If you have a 24/7 service, you need to have better 24/7 support, that A) responds quickly and B) is able to solve the problems with the app. Will not be using this again. Completely wasted our time and delayed our move. This is not the fault of the The Find on 6. They were great and ended up saving the day.
Michael FNothing else
Joyce MThe person that checked me in and checked me out was friendly and professional. I was under a deadline and he did the paperwork fast and I made it on time.
Michael Fthe process to pickup the truck was never explained correcty I talk to several of your agents i got a different story every time . I also ask about the tolls on the mass pike no one had a answer so now i am being charged after the fact for the tolls . the cab of the truck was dirty hadn't beeb cleaned for a while . The agent a the find on rt6 johnston was helpful but still gave wrong information. on how to pickup the truck when no one was at the store
James BFast and easy transaction associate was very helpful
Phillip LNO IMPROVEMENTS NEEDED. Adam, the owner, was friendly, informative.
Sandy SI was extremely disapointed that we had to wait an hour to get the truck after I had reserved it. I lost money within that hour after paying out the help and was late to the job. The reasoning they gave was that Uhaul's credit card process was not working at that time. I am extremely upset!
Albert DEverything was good
Donald LOwner was there late after hours working, was very warm and friendly. A very pleasant greeting after a long day of moving.
Mark Mopen up earlier.
Gordon MI was treated promptly and courteously -- and I was given very clear information about pricing and vehicle features. Very nice people.
Michael DWhen UHaul quoted me a charge over the phone, it was significantly higher than the charges the dealer quoted. The dealer was correct. I would highly recommend this dealer.
RICHARD BI believe that absolutely nothing needs to be done.
alma NAbsolutely nothing ty.
alma NIt was a great experience with no worries
Livio TNothing, everything was all good!
Joe mThe staff was wonderful.
CHRISTOPHER WNothing Keep up the good work Very nice box van thank you Tj
Susan FVery clean location, brand new truck with less than 1K miles. No problems.
Robert W