Great staff
Michal H
Customer Reviews for The Gatorhole Country STR&TACKL
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The main UHaul online service re routed me to a located which was 40 miles out of my way. They indicated a caller from u haul should have call to notify me. At 0,69 per mile this makes a difference. She was kind enough to give me $10 off my rental. She handed it well but the U haul caller could have done a good job letting me know of changes. That was poor.
William HHe had no dolly and didn’t charge me for it and then sent me another location to get one and because he didn’t charge they couldn’t charge me there so I had no dolly
Laurie EVery friendly staff!
Arthur PThe folks at the gator hole are always friendly and professional. I try to always get my equipment from them.
JUSTIN BSuper nice and friendly staff. They made it easy and will use them in the future!
Steve CUhaul y’all charged me 300$ for a 79$ day and have not given me back my deposit that was not listed as a requirement on your website … the quote vs the amount paid is ridiculous
philip oFriendly staff easy and pleasurable experience
Josef GGreat job!
William WThey were very friendly and helpful. Nothing to improve.
Darlene BExcellent customer service. Pickup and drop off were both smooth and quick
D Tawesome dealer very friendly courteous and got me in and out quickly
larry pGreat experience at this location. Employees were very helpful and friendly. Merci.
RANDY SThe man has good customer skills!
Allen LSuper friendly and helpful!!
Angela SGreat experience renting a trailer from The Gatorhole: they made the rental process quick & relatively painless; real nice folks.
Brady RExcellent customer services willing to help out alot. Also offer us to come to fish fry they are having this weekend
DONNA CRenting equipment here is very easy. Highly recommend the GatorHole.
rudolph kFolks at Gator Hole were great. Very helpful.
Ed MCustomer service was top notch. Easy to rent and clean location.
MEGAN MWith college kids we've rented uHauls quite a bit. This by far best experience! They were great!
Leigh CNot a thing
john wNice place, good people, in and out quickly
Rick KThey were very nice and helpful. Would tell anyone to use them.
randy vTrailer tires could be replaced.
kim sNothing it was great
Chad GFriendly staff, easy pickup. The small shop is very warm and welcoming.
Joseph HGreat people! As always equipment worked as always.
scott mFriendly staff and very helpfull
stutart cNothing perfect service
walter wVery friendly staff, vehicle was exactly as advertised.
David GExcellent.
Diane CI've dropped off one-way trailers to this location three times in the last month or so and the staff is always super friendly and ready to help out. This business has an impressive selection on-site of both moving truck and trailer sizes. Definitely worth the drive to rent from here even though the location is a little out of the way.
Bradley GWe weren't explained anything of the contract and had problems that ended up costing us hours on the phone to solve. It wasn't our choice of location; we were redirected to this one due to availability. Will avoid using it again at all costs.
Andrew TChristie did a fantastic job!
Gustavo MForgot to tell them when I returned. It does need windows washed. Owner of location was awesome.
Stephanie KVery helpful staff and we appreciated their efforts.
vicki tAlthough it took a moment to find my original reservation and original quote, I was happy they took the time to follow through and correct the issue. Thank you for your service.
Alberta BI was overcharged, they tried to force insurance on a 5x 9 trailer. When I went back to the uhaul location to straighten it out the owner threatened to end me. Yes I was threatened with physical violence because he was caught trying to overcharge my rental. The location is called the Gator hole in Wilmington NC. It is on hwy 133 . I've done business with a lot of different personalities in my life but this guy is a threat and quite frankly the states biggest A##ole. By the way he had to wait until 2 of his friends showed up to find his courage. No B.S. a complete dou#%bag. Stay away from there.
JAMES MTerrible drop off experience. Location if down right in welcoming. Lady standoffish and seemed like it was a bother. Upon picking up the uhaul they informed me it would be cheaper to drop off the truck here. So I agreed, they ended up charging me for the extra distance I had to drive to drop the uhaul off at!!! Also charged me for 4 gallons of gas when it was well above 3/4 of a tank, the required amount to return the vehicle on my contract. Terrible experience, will tell everybody to make aware of practices going on at this location!
Skylar FEasy in - easy out
Joe CExcellent people and experience. My 2nd time renting from them. Highly recommend
jeff CThese folks were great. Their job was pretty easy, though. They simply had to tell me where to park the testier and send me an e-mail receipt.
Stephen BOutstanding service! So kind and so very helpful :)
Monica MNeed to show how to strap down car.
Thomas BExtremely courteous and friendly staff. Quick and easy pick up of equipment. Staff always makes sure that the trailer is properly secured
MIchal HWhen we arrived, the appliance dolly we reserved wasn't there. I had reserved it through the uhaul website so did not feel like the dealer was at fault. We had hitched up the trailer when the mistake was realized. After a few calls to other locations by the attendant, it looked one could not be had. I asked the attendant to make calls and check various dealers which would be on our path to purchase the appliance in one city and take it to our home in another and then call me and tell me what she learned. She did so and called me to let me know she had secured one at a location that was just a couple of miles out of our way. The second location m&m mini storage boiling springs lakes provided the dolly without charge to make up for our trouble. Despite the issues, both these dealers turned back flips to make things right! Thanks to both dealers.
Dena LLocation was great..it was just too far to travel to return the traler
Gary RIn and out very fast and above average.
Gerard N