Always friendly and helpful!
Joe P
Customer Reviews for The Good Life Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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No improvements needed
Joe PEverything was good.
Christopher RThey were very informative, friendly and helpful. I would refer them to anyone that needs to use UHaul. Very nice clean office and very good neighbors to a neighbors dog that wandered in and out. They even had a bowl of water so that dog could drink. A1 Ratings.
Debora WVery nice and helpful staff
ANDREW HVery helpful
Joe Pnothing
Shelia CCheckout was a little slow due to internet connection speed. Staff was extremely thorough and ready to help. One change in the system that you might consider. The checkout started at 2:00 PM it was 2:45 ish before contract was in hand and heading out the door. My return time was 2:00 PM. Not a big deal, but I didn't have access to the truck for 45 min while the clock was ticking.
Nathan LYou are my number one uhaul provider! Thanks for all you have done!
GEORGE AI was rented the wrong item that I requested and the hitch was faulty. Thankfully there were no accidents and I was able to utilize the equipment I was rented for some of the reasons I rented but not all. Staff was not friendly once they realized they rented me the incorrect item. The gentleman working did help after the female employee was rude.
Jessica PThe person who took care of us is very accommodating, no problem when returning the truck, she is a nice lady.
Lea MThis drop off location was forced onto me by Uhaul, and was significantly out of the way and much further than other Uhal locations. The added distance, forced on me by the company pushed me over my mileage limit and added money to my rental. I spent significant time on the phone trying to change the return location, to no avail.
Paul RThe trailer has expired tags !!! It is not street legal according to the Arkansas Highway Patrol so it was unusable.
Brenda BThe corporate office took my reservation and secured it with a cc for 8 am the morning of pickup knowing it wouldn't be returned until 9:30. Well I had 3 workers waiting at $25 hr for 1,5 hrs that cost me $112. Then they charged me $429 for a trk and transport that was quoted to me at $279. So I got a trk that was disgustingly nasty 1,5 hrs late that cost me $112 and at 55 mph it shook so bad I had to slow to 50 mph them they charger me $43 for mileage that the trk was over on. They gave me 250 miles knowing it would take 332 miles to drive to my destination. My last U-Haul ever, I will actively discourage people to use them. I'm done with U-Haul. I hope I can keep as many as possible from using you people. People, STAY AWAY go somewhere else just not uhaul
Randy BWhen looking for closing time I only saw 7:00. I got there at 4:09 and we were told that the office closed at 4 and the facilities access closed at 7:0]. Thank God that the clerk was still on the grounds because we drove 3 hours to get to this particular uhaul station. I suggest that you put the 2 separate operation hours in 2 different colors for stupid people like me sake. Other than that. Everything was great.
STEVEN DNothing. Excellent experience.
SUSAN HThe pick up location and its staff was great! But customer service through the main call center sucks!!!
WILLIAM PPoor equipment
CHRISTOPHER TI reserved my trailer and at the same time purchased ($27,32) a hitch and ball on the UHaul website, since I forgot mine at home. The website said The Good Life Storage had the hitch and ball in inventory. Good Life Storage did not have the hitch and told me I had to work that out with UHaul. I went to another Uhaul dealer and paid $38,27 for the same hitch. I want Uhaul to credit by credit card account for $27.32.
JAMES TI dropped it off at the 525 N stemmons, lewisville, Tx location. The guy that took the trailer off was rude. I know he could talk only because he stated "you need to help me take this trailer off". Seemed put off to be "helping me" drop the trailer and never said a word even after I said "thanks" and "have a great day".
ROBBIE NEverything was good
Melvin JThis is one of the best storage facilities I've ever used.
CONNIE M | Expérience généraleThe truck was a piece of junk. It was dirty inside and outside. I had to go to the back of the lot to get the truck and then brush the pine needles and tree branches off.
Rae NWe initially thought a 6x12 enclosed would be best but changed our minds after seeing it and decided to rent the 5x9 utility trailer because it was safer to tow with a Chevy suburban. Your website indicated that the 5x9 was a lower price,but the person at the Good Life Storage did not want to change the paperwork and said we would not be charged until we turned it in. When we turned it in, they acknowledged that we had a 5x9, which cost less than the price for a 6x12 enclosed, but they told us they could not change the price because it was entered in Good Life Storage's computer and told us to call Good Life Storage. We tried to call but no one answered. The overcharge was charged to my credit card and I am disputing it. The woman at Good Life should have voided the first paperwork after we decided on the 5x9 utility trailer. I am not happy about the overcharge and I am not happy with the service at Good Life. I will not recommend Uhaul again if this is not resolved.
NANCY EI orginally was to turn in my trailer at the Temperance Hill location in Hot Springs, AR. I went there and they were open, but were quarantined inside their building. They were only conducting business via phone. As I and another client stood outside the locked door, they needed to pay with a credit card. The Temperance Hill employee simply unlocked the front door and cracked the door enough to reach out and grab their credit card. Most places are using common sense to conduct business. The location in Clarksville allow clients in with tape marks on the floor to stand 6 feet apart which meets the common sense mark. So, Temperance Hill is operating at a level of paranoia which is why I took the trailer to Good Life Storage location. The Good Life Storage location was wonderful.
Albert HPrevious damage done to trucks should be reapplied or clearly marked
Nanette Snice helpful lady in the office
Thomas SHad to hook up myself, no help was offered
Tim MLesley and Pat were both personable and accommodating.
ADRIENNE CThis location was easy to find and quick to finish the rental.
JOHN RPat and Tracy were great, the truck ran well, and the storage unit very clean. Good experience.
Michael MNo one available to unhitch trailer from truck so I could unload truck and wouldn’t allow me to...had to drive to a couple more locations, neither “certified” to remove trailer, but thankfully one on hwy 7 willing to help me to take it off so I could finish my move!
Anjoli CUhaul needs to come up with a system to be able to assist in lifting the tongue of the trailers to help in hooking up or unhooking from vehicle
Matthew YIf you are going to rent big trailers, you should have people there to help connect them to the vehicle....the one we rented was too big for one person to lift. It had a connection that required someone strong to hook up. I, a 69 yr old woman, know a lot about hauling, but was not strong enough to do all of this and had a major incident on the highway. this should be fixed!!!!
Jennifer RLove Leslie She was a big help thank you we really appreciate your help Sunday morning thank you very much ❤️
Johanna L | RéservationThe most helpful agent I've encountered!
Lawrence LMoved in unit 41 on Saturday 4/13. I was pleased with unit
MICKEY M | RéservationNo one there to help unload trailer. Third place I was sent to. Other issues I hope get resolved. Have used u haul all my life and this is the first bad experience.
Ricky BI was suppose to pick it up at S&S Storage. They didn't have it. This place had it. The woman told me she had been trying to get someone to come clean it. The cab stunk like cigerettes and was full of dried mud. The box was filthy and full of broken glass. She did get someone to sweep the glass out so I could use it. This was not this locations fault. It was either S&S Storage or U-haul!
Tom DUnfriendly personnel.
John PVery friendly and helpful.
richard b | RéservationI was unable to love Fuentes to family issues and hopefully can rent again from you guys soon!
Bambi J | RéservationFriendly people. Clean. Room to move around.
WAVERLY W | Expérience généralePersonnel were friendly and helpful. Storage unit was clean and ready to move in. Disappointed the free month of storage was not available immediately at move in but would apply to the second month.
Nancy K | RéservationI dropped the trailer off at this location, but Uhaul said that wasn't the location I was directed to. I thought I had indicated my dropoff location to the pickup location.
Robert LThis storage facility is great.
PAUL G | Expérience généraleIt was a great experience overall
THOMAS T | Expérience généraleStaff was very friendly and accommodating.
Privacy R | Premières impressionsCustomer service was excellent
Privacy R | Premières impressionsDecent Storage. Clean and in good location. Good security
Privacy R | Premières impressionsThey didn't honor the $50 on time deal, the staff was not trained and didn't even have a clue about their daily duties and they couldn't even use their own computer?
Glenn GThey where very nice and helpful and really work with me to bring the money I owe for gas the next day.
DeAngela RVehicle was clean and low mileage. Having a storage facility also makes it super convienent for folks like us than can't get rid of anything. JAM
J AA+ operation
GEORGE WThe staff was very helpful with my rental. I had to pick up later than originally scheduled, and the staff made sure that my online reservation would not be cancelled while I took my child to the doctor. The equipment was there as promised, and the staff even helped hook it up and unhook it for me as I am not as good at backing a trailer. I would highly recommend this as your place to use for your Uhaul needs if they have the equipment you desire.
Kerri HIt is a wonderful facility! Very nice and clean! Very helpful and nice people! Couldn`t have been better!
Privacy R | Premières impressionsSales rep very helpful and polite. Units clean and secure area well lite
Privacy R | Premières impressionsI`ve had no problems with this facility. The units are clean. Them employees are very friendly and helpful.
Privacy R | Premières impressionsThe person who set us up was very friendly and helpful. Had a wonderful visit, on a very rainy day. Would definitely recommend Good Life to others.
Privacy R | Premières impressionsMalia is so helpful and flexible am glad to have chosen the good life!
MAUREEN L | Premières impressions