Customer Reviews for The Great Classic
(U-Haul Neighborhood Dealer)

Évaluation :

1

The man running this location is doing the best he can I suppose. He wasn't pleasant had a "cant fix stupid" sign right on the desk in front of where the customer sits and a rat trap that says to ring bell to submit a complaint. The office which was not a small space smelled like an ashtray. It was nauseating. He had a cat perched in the space. There was no hand truck (dolly) so I had to go rent one from Home depot. I have been too busy to see if I was charged for a hand truck from uhaul. The man there said very angrily the he keeps telling uhaul he doesn't have hand trucks. Again, I guess he is doing the best he can. I did not enjoy feeling like I just need to shutup and let this man give me the keys because I need the truck and don't have time to go elsewhere. He gets a zero for customer service. I will not rent from there again.

Évaluation :

4

I ordered an appliance dolly but there were no stores in my area with one available

Évaluation :

5

Customer service is awesome god bless

Évaluation :

1

This place was disgusting, reeked of cigarette smoke and the man was extremely rude

Évaluation :

1

First off the office smelled like cigarettes. Second I had ordered an appliance dolly and it was not provided. Third the trucks tire pressure sensor was on and said the truck needed air in a tire. Fourth the truck did not have a ramp which made it more difficult to load. I will not be using this location again!

Évaluation :

1

Reimburse me fully for that day of rental that I had a dissatisfied customer based on the U-Haul did not provide me the service that I thought it would which cost me money and a customer

Évaluation :

5

The man was very nice and polite

Évaluation :

1

Front driver tire had 19 PSI. They are all supposed to be at 80 PSI. Three out of four tires needed air. Felt extremely unsafe having to drive the vehicle to go put air in it. Truck was dirty, felt gross being in it. Expressed my concerns to the guy inside, he said didn't need air just had bad TPMS. I said well it's obvious the tire needs air. He just said well I don't have a way to put air in it, and nothing else. Last time I will be using U-Haul for my transportation needs. Have been trying to contact someone about my poor experience, but have yet to hear anything and was charged full price.

Évaluation :

1

Old man broken arm and cut hand. Can't see ! I had to do everything from using computer to enter my info to hooking up the trailer. Went to see a doctor about my back a couple of days later. Said that I was lifting too heavy a load! I'm 74 years old!

Évaluation :

1

The location was dirty, unkept, smell like smoke and cat was roaming all over the place. The person in charge of this location demanded me to get information from the truck and very short with me. The person keep telling me that he cannot see the computer monitor. Took 45 minutes to return the truck due to his inputing information took forever. . He over charged me and now I have to call U-Haul to take care the over charged fees. I WILL NEVER use this location again. I was very disappointed.

Évaluation :

5

Great service and very convenient

Évaluation :

2

The back of the U-Haul had a strong odor. The floor was so slick we had to put a tarp down to keep from falling. There was a liquid of some sort covering the rear bumper. So you had to watch where you touched the trailer or it would get all over you.

Évaluation :

3

Trailer was filthy and had been used to haul grease containers apparently. Rental location was a disaster. Employees unwashed and semi-literate. Store full of cats and kittens and cat droppings.

Évaluation :

1

I originally scheduled my box truck from Deborah Andrews at Daydream Farm to help support her animal rescue efforts. She is amazing and was so friendly and helped with my reservation. However, she did not have the truck needed and the order was transferred to the other location in Gainesville. This is when the awful experience began. Upon arriving at the other store, the man who was sitting at the desk was extremely rude, was yelling at a kid in the store, making both myself and my son-in-law uncomfortable. He couldn't see the screen and used a large magnifying glad and rudely asked my name. The young boy (who appeared to be a grandchild of his) started up his dirt bike inside the building with closed doors, spewing exhaust inside. My SIL couldn't breathe and went outside. The return experience was just as bad. When I walked inside, the older man and anolder women were working on something. I said I was returning the truck and she said they were closed. put the key in the outside box and then ignored me. I will NEVER RENT ANYTHING FROM THEM AGAIN. In fact, I will ensure I spread the word to others to do the same. terrible experience. Is this really who you want to represent your brand?

Évaluation :

1

The trailer has to be lifted on to the hitch and is extremely heavy.

Évaluation :

1

The location was a dirty and messy wreck inside. It smelled like cigarette smoke and cats, both of which were present. Very little customer service.

Évaluation :

3

The facility is grossly dirty. It has an odor inside. A breeding ground for catching something. Covid didn't teach this people anything.

Évaluation :

1

The guy that runs the location does not answer phone calls at all during business hours. I had questions and could not reach the location by phone. The owner smokes inside the location and it is trashy. The smoke made me want to gag. Not to mention he cannot operate the computer and I had to wait for him to type one little letter at a time. Will not recommend this location. Absolutely disgusting and gross.

Évaluation :

1

The truck was really dirty

Évaluation :

4

I was in and out in no time! I needed a truck at the last minute and was able to get exactly what I needed!

Évaluation :

1

Had issues with the app on Android. Truck was very dirty and lots of exterior damagr. But it ran well. Went into office to ask for help picking up truck and the place was filled with cigarette smoke. Drop off wasn't much better used a apple based device to do check in. Overall was disappointing.

Évaluation :

1

That location is nasty and had several cats running around. I expressed that I was allergic and he replied " that's not my problem". The location didn't have the key in the box. The truck was dirty with cat hair everywhere inside. This was a terrible experience, I would never suggest renting from this location EVER.

Évaluation :

2

Poor location, I was double charged I called inquiring and I never received a call back.

Évaluation :

1

The Great Classic was not helpful at all. Gentlemen that did the rental was rude and short tempered. The office was completely smoked out and had multiple cats walking around and sitting on the desk that I was signing the rental contract on. Gentlemen who did the rental could not help with the trailer set up at all. The trailer I was given had an expired tag (4/23 tag) on the license plate. When I notified the office of this since I was driving it over multiple state lines, I asked if they had the updated tag or a different trailer I could use so I did not have to worry about the possibility of getting pulled over. The guy who runs this location responded by saying, "That is the only trailer you can have. I can't help you with the tag. You won't get pulled over. You either take this trailer or you don't rent a trailer. Only two options." Poor customer service, poor location set up. Trailer itself was fine. Drove great and was easy to handle. Minus the expired tag, the equipment was good.

Évaluation :

3

Back door needs work . It’s very hard to close

Évaluation :

1

The man at the counter was extremely rude while he sipped on his Coors light. I arrived around 150pm, he asked me why I was late. Then he proceeded to get smart with my husband. As he finished out our paperwork, he proceeded to tell us he was legally blind. Um, no sir ... you are legally drunk. Horrible counter interaction  .

Évaluation :

2

The Location was difficult to find and is not easily accessible. The Office was dirt and not well maintained. The Manager is in ill health and cannot see the Computer Screen without the assistance of a magnifying Glass. Although the Trailer was, in fact available, there was no assistance available for hitching the Trailer. Had I not had previous experience with Trailers, I could not have obtained the Trailer.

Évaluation :

5

Nice guy easy to work with, he's run this business for years and I rented from him before about five years ago at his other location. Cool guy just be patient folks like normal people.

Évaluation :

3

Pleased with the entire process as usual! Great experience!

Évaluation :

5

Great service

Évaluation :

1

This guy charged me for 420 miles and said he was legally blin….If the man legally blind how did he even get that… 420 miles be serious! +1 (770) 297-6803 This the number I called and spoke with the gentleman. Plus I was given 59 miles! He said thats my fault I didn't come in but clearly it says on my direction drop key off in drop and i'm good to go. I went from 3548 Lantern View Ln Scottdale GA 30079 to 6044 cane crossing dr gainesville, GA TO THE RENTAL PLACE TO RETURN AT 12:00pm.

Évaluation :

5

The front desk man was a kind man with a few cats. I'm glad to have helped his business. He helped us get a 15ft when everyone in town was out. Thank you sir, you helped us move. We love that you care for your cats as well.

Évaluation :

5

Great experience. Very knowledgeable . Will be coming back next time I need this type of service.

Évaluation :

5

Too expensive easier to find someone whose willing to do it for less.

Évaluation :

1

The vehicle was absolutely not road worthy. I had to stop on the highway and have a friend come pick my family up. UNSAFE!!!!! I have pictures of how dirty it was as well.

Évaluation :

1

Place was nasty, filled with cigarette smoke, stray cats all over the place, no customer service!!! It took over 30 mins to turn truck in. Price discrepancy. Was told any problems call Uhaul

Évaluation :

2

More clear instruction on the pick mostly around the localization settings. Add sign to the road. We rented a big truck and we got stock at the exit, we had to call a friend with truck to push the uhaul truck.

Évaluation :

1

Smelled really bad inside like a tool shed that someone had been smoking in for 30 years. I asked the guy at the desk if I could wait outside while he did his computer work because I am allergic to cats. He proceeded to tell me how I wasn't allergic to THESE cats because I had never been around them before and it's actually what they are fed that you are allergic to (?) and blah blah blah. I decided not to tell him that I already had a pretty good understanding of how the immune system works from medical school cause I just needed to get out of there and get the truck loaded. Oh and I paid for 12 furniture pads but only got 11.

Évaluation :

5

Quick and Easy rental.

Évaluation :

5

Excelente servicio al cliente, el señor que nos atendió mostró mucho profesionalismo, execelente servicio. 100 % recomendados.

Évaluation :

2

I was billed twice!

Évaluation :

5

Its was all well

Évaluation :

5

I’m satisfied with your service.

Évaluation :

3

I didn’t receive my dolly but got charged for it.

Évaluation :

4

I have no complaints

Évaluation :

2

U-Haul contacted day before to change to pickup location. It was 15 minutes further from my house. The truck was filthy. I had the clean the cab to drive it. The storage are was full of dirt and bugs. Lastly the gas cap was missing and the storage manager didn't take care of this. This was my worst U-Haul experience

Évaluation :

5

All good

Évaluation :

4

The landing gear on the trailer would not come down when dropping the trailer off.

Évaluation :

1

we filled the truck up with gas summited the pictures and still are being charged for a refill gas charge they are ripping people off at this location for extra profit

Évaluation :

2

They person that I got my uhaul from in Gainesville Georgia was drunk and I didn’t appreciate that at all

Évaluation :

2

Too many issues. When I arrived to pick up the vehicle, none of the add-ins were in the truck. They were also closed for the day, so I had to drive an extra 55 min round trip to pick them up at another location due to the time

Évaluation :

5

The Great Classic always has your Uhaul rtental. He is open many hours 7 days a week in a convenient location. Je les recommande fortement. 

Évaluation :

2

The truck was quite new with only 3-4K miles on it. However, it was filthy with mud on the floorboard and thick dog hair throughout the cab. We took quite awhile to clean out the cab and found a key fob (from prior renter?) in the drink holder in the dashboard - it was not visible at the time of rental because it was buried under a thick coating of dog hair. In the operator's defense, he appeared to be nearly blind and used a magnifier up close to read his computer screen. Thus, he was unable to help me signout the truck, confirm the condition of the truck (which I did not understand how to do), allow me to dispute the amount of gas allegedly left in the tank, or upload my drivers license (which I struggled with). He had an assistant sharing his small desk, but she seemed "out-of-it" and barely raised her head from sleeping position on the desk, so I knew it would do no good to complain about the condition of the truck.

Évaluation :

1

Truck cab and rear storage area were filthy......the owner is not a pleasant man...of the many Uhaul rentals I have this was the worst....

Évaluation :

1

The location and the truck both were very dirty and there was no room to park my vehicle for the 6 hrs I needed the truck.

Évaluation :

5

The lot is a little small to maneuver.