Évaluations des clients The Home & Garden Store

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de The Home & Garden Store

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Bruce C.
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Le client n'a pas laissé de commentaire.

Courtney R.
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It was just hard to find everything. I'd suggest clearer instructions where to find everything.

jacob E.
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Receiving person extremely helpful when returning truck.

Daniel B.
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The home and garden store had great customer service. Very friendly. I could not figure out how to use the mobile reservation/pickup/drop off features. I tried to click links and go to the dashboard however they usually didn't work. I just ended up asking the customer service in the garden store to help me with the pickup and drop off.

AARON JAMES C.
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Le client n'a pas laissé de commentaire.

Savannah M.
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Le client n'a pas laissé de commentaire.

Lora S.
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Your mobile app sucks. U-Haul rep couldn't figure it out either.

Jade H.
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It was really hard to find and it sucked that no one was there to help us because we had to do it all online. And there was hardly room to park it when we brought it back.

TAMI ANN C.
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I believe since it was a one way drop off, they were confused as to why we were there and which truck it was. It all turned out ok in the end.

Matthew H.
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Hassle-free process. The people working around the area were very helpful. I would not hesitate to rent from U-Haul from this location again.

Lawrence R.
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I wish the "approval" step was done before going to the place of rental pickup. Upon arriving at time I wanted it, I was waiting and waiting, so I could just sit and wonder how long so I had to take off for other things. While out, they contacted me but not being on uhaul, first reference didn't answer then gave them a second one, but then she was in the bathroom. Just a lot a wasted time that I could have been essentially "approved" by Uhaul to rent before the day I needed it would have been nice. Then getting back to the uhaul office to get the truck was later so I didn't get it back at 330 and got charged a 2nd day charge. I was expecting $50 charge total with est. distance and jumped to $98. I filled it up with gas did all the right things but feel a bit cheated. Truck was great, rental place was great, app was good minus that approval day of rental that delayed me. Lesson learned I guess. On the app too I didn't know it was going to put me in use during the approval process, the app thought I was at the rental place still and I didn't realize it. I got to the rental place later and couldn't reference the gas on checkout or get the combo for lockbox, had to get the owners help which was annoying and would have been nice and made more clear of the checkout process. Location services was on so it knows that I wasn't no longer at the location so to put me in use with the truck was a bit sketchy, not that it was intentional, just the app logic needs to be improved, and if the app doesn't see them in the vicinity anymore, the checkout process needs to be canceled and start from the beginning. Other than this it was a good experience.

Jeffrey D.
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When I went to return the vehicle there was no good signal and it took forever for the process to upload and then it timed out. If it was off hours it would have been worse. Luckily one of the workers helped me out but if they had been closed I would have been screwed I'll think twice and maybe go back old school next time

Robert F.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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