Customer Reviews for The Home & Garden Store
(Concessionnaire U-Haul dans le voisinage)

42 évaluations

4291 S Cloverdale Rd   Boise, ID 83709

(208) 501-8145

Heures d'ouverture de l'établissement

  • Lun - dim : 10h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(208) 501-8145

4291 S Cloverdale Rd
Boise, ID 83709

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 10h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan T. 
Évaluation :
1

All of this was a horribly messy ordeal.

Madeline H. 
Évaluation :
5

Gaven was awesome! Quick check in and check out.

Marcia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD K. 
Évaluation :
5

Rien

Mike S. 
Évaluation :
5

Gavin was amazing to work with and so helpful.

Jason D. 
Évaluation :
4

The uhaul app needs an update, doesn't work as easily as it should. The person on-site was extremely helpful and professional.

Vivian H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BILL K. 
Évaluation :
3

Employee seemed confused at first that truck was being returned. Order location gave alternate location through mobile after-hours return. Employee did not seem certain of conducting return process. Entrance of main office and parking for truck not clearly marked.

Rachel P. 
Évaluation :
3

The APP is terrible - Even though I just rented from you 5 months ago same place and same location same credit card etc. etc. etc. I had to wait almost 30 minutes and chat so you could verify my identity via another person. Ridiculous.

Warren A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bradley B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER T. 
Évaluation :
5

Service was great and Steve had a wonderful sense of humor and customer service. I will recommend this place to others. Thank you Steve

MELBA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Naji S. 
Évaluation :
5

These people were even better with taking care of me Very polite and fast noticed I had taken to car wash and cleaned windows and thanked me

DANIAL D. 
Évaluation :
5

Friendly, professional and helpful Would recommend highly to anyone! Online checkout and check in was painless

Donna D. 
Évaluation :
3

So when I checked out it asked if it was cleaned and ready for the next customer I accidentally clicked no, there was no back button or edit and then the system tried to charge me $25 cleaning fee. I refuted this charge. I have been a frequent uhaul renter but after this experience, and poor customer service with the “automatic” process that the nursery woman wasn't sure of. The code I was not given and the time it took for me to check out when I had already spent the time doing it online, I will not use this service again

Paula L. 
Évaluation :
3

The location was ok. I had rented at a different location and you canceled me and made me go to this location out of my way. Cost me more money and a HUGE inconvenience. I am not happy with my experience at all!!!

CHRISTINE H. 
Évaluation :
2

Vehicle and the key pick up area were in opposite spots on the property. In addition, I was supposed to have a furniture dolley included with my rental but was not.

John H. 
Évaluation :
4

Although we arrived at the scheduled time, there was no sign directing us to exactly where to pick up the trailer we'd reserved or to whom we should speak about our rental. After waiting quite awhile at the checkout counter while the man helped a couple in front of us, he said that he didn't do the UHaul rentals and we had to wait for Steve - the man behind the counter contacted Steve to let him know we had arrived. Once Steve was finished with the people he'd been helping with garden things he came right to us. Steve was very helpful with the checkout and the check back in. Although the UHaul website/software had been having significant issues earlier in the day, it worked well for our rental.

Kathleen G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAREN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josu A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN W. 
Évaluation :
5

Nothing to improve, it was a good experience.👍

Richard W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce C. 
Évaluation :
4

It was just hard to find everything. I'd suggest clearer instructions where to find everything.

Courtney R. 
Évaluation :
3

Receiving person extremely helpful when returning truck.

jacob E. 
Évaluation :
5

The home and garden store had great customer service. Very friendly. I could not figure out how to use the mobile reservation/pickup/drop off features. I tried to click links and go to the dashboard however they usually didn't work. I just ended up asking the customer service in the garden store to help me with the pickup and drop off.

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Savannah M. 
Évaluation :
1

Your mobile app sucks. U-Haul rep couldn't figure it out either.

Lora S. 
Évaluation :
3

It was really hard to find and it sucked that no one was there to help us because we had to do it all online. And there was hardly room to park it when we brought it back.

Jade H. 
Évaluation :
3

I believe since it was a one way drop off, they were confused as to why we were there and which truck it was. It all turned out ok in the end.

TAMI ANN C. 
Évaluation :
5

Hassle-free process. The people working around the area were very helpful. I would not hesitate to rent from U-Haul from this location again.

Matthew H. 
Évaluation :
2

I wish the "approval" step was done before going to the place of rental pickup. Upon arriving at time I wanted it, I was waiting and waiting, so I could just sit and wonder how long so I had to take off for other things. While out, they contacted me but not being on uhaul, first reference didn't answer then gave them a second one, but then she was in the bathroom. Just a lot a wasted time that I could have been essentially "approved" by Uhaul to rent before the day I needed it would have been nice. Then getting back to the uhaul office to get the truck was later so I didn't get it back at 330 and got charged a 2nd day charge. I was expecting $50 charge total with est. distance and jumped to $98. I filled it up with gas did all the right things but feel a bit cheated. Truck was great, rental place was great, app was good minus that approval day of rental that delayed me. Lesson learned I guess. On the app too I didn't know it was going to put me in use during the approval process, the app thought I was at the rental place still and I didn't realize it. I got to the rental place later and couldn't reference the gas on checkout or get the combo for lockbox, had to get the owners help which was annoying and would have been nice and made more clear of the checkout process. Location services was on so it knows that I wasn't no longer at the location so to put me in use with the truck was a bit sketchy, not that it was intentional, just the app logic needs to be improved, and if the app doesn't see them in the vicinity anymore, the checkout process needs to be canceled and start from the beginning. Other than this it was a good experience.

Lawrence R. 
Évaluation :
3

When I went to return the vehicle there was no good signal and it took forever for the process to upload and then it timed out. If it was off hours it would have been worse. Luckily one of the workers helped me out but if they had been closed I would have been screwed I'll think twice and maybe go back old school next time

Jeffrey D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert F. 
Non les évaluations ont été soumises pour cet établissement.

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