Very friendly and accommodating
Carol K
Customer Reviews for The Junk Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Was a thrift store gentleman was friendly encouraged us to go in his shop. To be nice I did go in even though I didn't need anything, it lived up to it's name junk shop.
Mary TThe truck had a heavy odor of cigarettes. We were charged for items we did not rent. We were nearly to our destination when we received an email stating our order for shipping supplies had been shipped. $250 in shipping supplies were charged to our credit card. DO NOT RENT FROM THE JUNK SHOP !!!
Bryan AVery friendly and helpful folks at this location. I would definitely use them again if the situation asks for it.
Victor STruck was at quarter of a tank and we were told to bring it back with that amount. When we brought truck back with over that amount. The store stated we needed to fill it up to half way or else we would be charged. I find it ridiculous we had to put way over what was in the tank when we left . The store lady was unsure of the policy and was rude.
Geoffrey OI have tried the App several times and something always glitches. Every time I can just go into the junk shop and get a rental. Much easier then dealing with the app.
Christopher PTruck was available and ready to go when I arrived.
Robert WThis is our first time renting this type of trailer and it's way too heavy not to have a jack on the front of it. We had to go get our own jack just to unhook it. This seems a little difficult for the custom to have to deal with. Thanks
Christi CEverything was great! Thanks again!
Perriq RPhenomenal customer service! Would definitely rent again through here and recommend to others. Nice, quick and easy! I appreciate it.
Autumn SSuper nice people to deal with. They are very helpful and go above and beyond to make your move easier and less stressful. I have rented here before and would do so again!
Jonathan SThe trailer had very good tires ,led light bulbs in the lights. However the trailer was ratty looking decals worn severely tar or black paint spilled on inside. It was clean and pulled very well.
Clarence Atruck was clean and powerful
Richard RGot the job done friendly service
diane kNice selection of rental units, with good service.
Ray HExcellent service à la clientèle
Duane CIt took them 2 days to check my equipment in.
Daniel MBonnie was extremely helpful and knowledgable - showed me the easy/correct way to connect the safety chains!
Joseph HA no hassle experience
Jonathan SEverything was just fine. No complaints whatsoever. Was very pleased.
JONATHAN SThanks, smooth transaction!
Emily MHad a rate and we used the truck for 12 miles and the rental place said mileage was 68 miles. Luckily when I got in truck I took a photo of mileage and gas . They said there was nothing they could do I showed them that they had the mileage wrong and the lady gave us someone else's contract. The check engine lights were on and the brakes need replaced. They said nothing wrong with truck. They were very rude. I did call you main office and spoke to Tiffany and she asked me to email her a pic of milage when I picked up truck and another when we returned.In about 10 min Tiffany called back and said it was obvious they red the milage wrong and gave us a refund of 53 Tiffany was very professional and kind and got it straightened out for us. I will never rent from the Junk shop again
Ron SExcellent Experience all the way around! The lady who helped us out at The Junk Shop is super nice and helpful!
Joshua IFire most of your staff for incompetence! The location for drop was great, but she does not work for your piece of crap company!
DAN MOut standing customer service and friendly people who go above and beyond for there customers.
Duane CBe there during working hours and fix the fuel leak on the truck
Anna PAfter hour drop off
Carmell TDon’t charge if you don’t provide the service.
Eswin RI just love the women that run it. I met a new one and she was wonderful and the owner of the place he was such a sweetheart will continue to do business with them.
Rhonda HThat truck was inhumane and unsafe. It drove just as badly when it was full. U-Haul needs to maintain their equipment better
Donna BThe only bad part of the trip was that either the truck's transmission or rear differential went out. I lost 1/2 day of travel due to this breakdown. The truck was hauled to North Little Rock, AR for an exchange. I had to wait over night until movers could offload my furniture to the next truck.
Donnie Gso...I needed a truck at the last minute. They totally meet my needs. I recommend this company and would like for you to congratulate them on their service. Merci
Yvonne DThe customer service was great and they helped get the trailer connected to the car. I appreciate the excellent services they provide.
Joel HAwesome people to work with.
Duane CI have used you help me times in my lifetime and never never never. Will I ever use you Jose and because my past two experiences with Uhaul were absolutely the poorest not only customers service employees to know what they were doing my love to go I sat in their store for almost 4 hours Waiting because people working here. Didn't know what they were doing and the one lady left about two hours early leaving another lady there that knew absolutely nothing. Nothing about renting a U-Haul I did not get what are you reserve? I reserve an open trailer a large, one by eight able to make one load to my storage , I have a three bedroom house. If that tells you anything this has been totally ridiculous. The timer for where I used to U-Haul almost a year ago. The dealer charged my credit card three times because he kept saying it was declined but he charged my sister's credit card twice because he said it was declined Bhutan again to find out 05 charges with through three on my account and two on my sisters account , Uhaul is definitely not what it is mini years ago and I will never use you hold you. I will hold my shuffle my back and walk if I asked you before I would love you all again, and I hope this comment goes to corporate.
Christy LQuick and courteous. Great store with many local antiques and curios
Kevin HI was impressed with how easy it was for me to rent the trailer…The employee I dealt with was very efficient,knowledgeable,courteous,& helpful… I will definitely use this location again…I was able to move all the items I needed to move & have the trailer back way before it was due… THANK YOU SO MUCH!!!!
Sherry TAlways friendly and helpful staff. Even when the rental rental program is running slow. They have lots of things to look at and enjoy. They are very knowledgeable with Uhaul and antiques. I will always rent from them.
Duane CDon't like the old 26' uhaul truck. For one it's the biggest gas hog, no cruise control, smaller seating, no mirror on the passenger visor. Broke down on me once.
ARICA DAwesome people easy to work with and very thorough.
Duane CThe people I dealt with where SO naturally Personable and friendly that it made the crappy situation of moving better. I want to thank them for that and put several smiles on my face. Not only do I recommend them I will go out of my way and rent from them again. Thank you, Thank you, Thank you to the staff!
kristi mVery nice and helpful people
Ken AI paid for extra mileage at the beginning, stayed under my mileage and now am still waiting for U-Haul to refund me the $40 they took out of my account because they took money out for extra mileage even though I already paid for it! Horrible experience
ricky pWe were waiting around for about 45 minutes when picking up our truck.....they were very friendly when they were helping us. Drop off was easy and quick.
Brandi VThis location was very easy to work with on the rental!
KAREN L