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Steven Welk
Customer Reviews for The Junk Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Was a thrift store gentleman was friendly encouraged us to go in his shop. To be nice I did go in even though I didn't need anything, it lived up to it's name junk shop.
Mary TuckerThe truck had a heavy odor of cigarettes. We were charged for items we did not rent. We were nearly to our destination when we received an email stating our order for shipping supplies had been shipped. $250 in shipping supplies were charged to our credit card. DO NOT RENT FROM THE JUNK SHOP !!!
Bryan AckerVery friendly and helpful folks at this location. I would definitely use them again if the situation asks for it.
Victor SilvaTruck was at quarter of a tank and we were told to bring it back with that amount. When we brought truck back with over that amount. The store stated we needed to fill it up to half way or else we would be charged. I find it ridiculous we had to put way over what was in the tank when we left . The store lady was unsure of the policy and was rude.
Geoffrey OsborneI have tried the App several times and something always glitches. Every time I can just go into the junk shop and get a rental. Much easier then dealing with the app.
Christopher PayneTruck was available and ready to go when I arrived.
Robert WoodThis is our first time renting this type of trailer and it's way too heavy not to have a jack on the front of it. We had to go get our own jack just to unhook it. This seems a little difficult for the custom to have to deal with. Thanks
Christi CokeEverything was great! Thanks again!
Perriq REinersPhenomenal customer service! Would definitely rent again through here and recommend to others. Nice, quick and easy! I appreciate it.
Autumn SnyderSuper nice people to deal with. They are very helpful and go above and beyond to make your move easier and less stressful. I have rented here before and would do so again!
Jonathan StewartThe trailer had very good tires ,led light bulbs in the lights. However the trailer was ratty looking decals worn severely tar or black paint spilled on inside. It was clean and pulled very well.
Clarence Alton IItruck was clean and powerful
Richard RackerbyGot the job done friendly service
diane kingNice selection of rental units, with good service.
Ray HittleExcellent service à la clientèle
Duane CantrellIt took them 2 days to check my equipment in.
Daniel MeyerBonnie was extremely helpful and knowledgable - showed me the easy/correct way to connect the safety chains!
Joseph HowieA no hassle experience
Jonathan SuttonEverything was just fine. No complaints whatsoever. Was very pleased.
JONATHAN SUTTONThanks, smooth transaction!
Emily McCulloughHad a rate and we used the truck for 12 miles and the rental place said mileage was 68 miles. Luckily when I got in truck I took a photo of mileage and gas . They said there was nothing they could do I showed them that they had the mileage wrong and the lady gave us someone else's contract. The check engine lights were on and the brakes need replaced. They said nothing wrong with truck. They were very rude. I did call you main office and spoke to Tiffany and she asked me to email her a pic of milage when I picked up truck and another when we returned.In about 10 min Tiffany called back and said it was obvious they red the milage wrong and gave us a refund of 53 Tiffany was very professional and kind and got it straightened out for us. I will never rent from the Junk shop again
Ron SandersExcellent Experience all the way around! The lady who helped us out at The Junk Shop is super nice and helpful!
Joshua IgoFire most of your staff for incompetence! The location for drop was great, but she does not work for your piece of crap company!
DAN MARLINGOut standing customer service and friendly people who go above and beyond for there customers.
Duane CantrellBe there during working hours and fix the fuel leak on the truck
Anna PachecoAfter hour drop off
Carmell TaylorDon’t charge if you don’t provide the service.
Eswin RiveraI just love the women that run it. I met a new one and she was wonderful and the owner of the place he was such a sweetheart will continue to do business with them.
Rhonda HinesThat truck was inhumane and unsafe. It drove just as badly when it was full. U-Haul needs to maintain their equipment better
Donna BoatmanThe only bad part of the trip was that either the truck's transmission or rear differential went out. I lost 1/2 day of travel due to this breakdown. The truck was hauled to North Little Rock, AR for an exchange. I had to wait over night until movers could offload my furniture to the next truck.
Donnie Gaskillso...I needed a truck at the last minute. They totally meet my needs. I recommend this company and would like for you to congratulate them on their service. Merci
Yvonne DillThe customer service was great and they helped get the trailer connected to the car. I appreciate the excellent services they provide.
Joel HowellAwesome people to work with.
Duane CantrellI have used you help me times in my lifetime and never never never. Will I ever use you Jose and because my past two experiences with Uhaul were absolutely the poorest not only customers service employees to know what they were doing my love to go I sat in their store for almost 4 hours Waiting because people working here. Didn't know what they were doing and the one lady left about two hours early leaving another lady there that knew absolutely nothing. Nothing about renting a U-Haul I did not get what are you reserve? I reserve an open trailer a large, one by eight able to make one load to my storage , I have a three bedroom house. If that tells you anything this has been totally ridiculous. The timer for where I used to U-Haul almost a year ago. The dealer charged my credit card three times because he kept saying it was declined but he charged my sister's credit card twice because he said it was declined Bhutan again to find out 05 charges with through three on my account and two on my sisters account , Uhaul is definitely not what it is mini years ago and I will never use you hold you. I will hold my shuffle my back and walk if I asked you before I would love you all again, and I hope this comment goes to corporate.
Christy LetourneauQuick and courteous. Great store with many local antiques and curios
Kevin HuntI was impressed with how easy it was for me to rent the trailer…The employee I dealt with was very efficient,knowledgeable,courteous,& helpful… I will definitely use this location again…I was able to move all the items I needed to move & have the trailer back way before it was due… THANK YOU SO MUCH!!!!
Sherry TrammelAlways friendly and helpful staff. Even when the rental rental program is running slow. They have lots of things to look at and enjoy. They are very knowledgeable with Uhaul and antiques. I will always rent from them.
Duane CantrellDon't like the old 26' uhaul truck. For one it's the biggest gas hog, no cruise control, smaller seating, no mirror on the passenger visor. Broke down on me once.
ARICA DODSONAwesome people easy to work with and very thorough.
Duane CantrellThe people I dealt with where SO naturally Personable and friendly that it made the crappy situation of moving better. I want to thank them for that and put several smiles on my face. Not only do I recommend them I will go out of my way and rent from them again. Thank you, Thank you, Thank you to the staff!
kristi mastersVery nice and helpful people
Ken AshleyI paid for extra mileage at the beginning, stayed under my mileage and now am still waiting for U-Haul to refund me the $40 they took out of my account because they took money out for extra mileage even though I already paid for it! Horrible experience
ricky perryWe were waiting around for about 45 minutes when picking up our truck.....they were very friendly when they were helping us. Drop off was easy and quick.
Brandi VeitThis location was very easy to work with on the rental!
KAREN LOWE-ALTONSent me to a location that did not have the trailer that reserved online and had to drive over to another location to get the trailer...hassel.
paul libby