Le client n'a pas laissé de commentaire.
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Customer Reviews for The Lock Box
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Pour nous contacter
387 Whirlaway DrDanville, KY 40422
Services dans cet établissement :
Heures d’ouverture
- Mon-Fri: 9:30 am–4:30 pm
- Sat-Sun: Closed
Heures d'ouverture spéciales
- 4/19/2024: Fermé
- 4/20/2024: Fermé
- 4/23/2024: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
- Overall Rating:
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Joshua P- Évaluation :
- 3
I was not able to pick up the vehicle electronically! The U-Haul website did not work so I waited in the cold from 8:30a to 10:30a when the person who runs the place came to help me. He was ultimately helpful although I was not allowed to use the WiFi to try to get the website to work. I will never try the 24/7 pick up and return again. And I don't recommend it. I have a very reliable cell phone provider so that was not the problem. The U-Haul website wasn't working !
Vicki C- Évaluation :
- 5
Steven was very helpful, nice, and professional. He made renting the U-Haul and easy experience. Merci
NANCY D- Évaluation :
- 5
The person who helped me was super kind and loved his job.
Caitlynn C- Évaluation :
- 5
The gentleman in the office was super nice and helpful. I would highly recommend this location.
NANCY D- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
PAMELA K- Évaluation :
- 5
Owner of the location where the rental occurred was very helpful and polite. I appreciated the fact that although his business is closed on the weekend, he came in on Saturday to allow me to obtain my rental. Will do business with again.
Jack G- Évaluation :
- 5
Drove great. Do you ever offer discounts to non profits?
Rebbeca H- Évaluation :
- 5
Everything went well with my rental. Mr. Cook was very helpful and professional.
Victor V- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Terry C- Évaluation :
- 5
The app check in was so easy and simple!!
Heather C- Évaluation :
- 4
Hours they have posted online are not correct and the parking lots are hard to get into with a 26 foot uhaul but even though office was closed the owner or manager still picked up the phone and was helpful with where to park uhaul and where to leave keys.
John H- Évaluation :
- 2
Hard to get U-Haul out, check engine light was on, lots of play in steering
Rodger R- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
anthony w- Évaluation :
- 3
The mobile check in process is too long. Once I take my picture and upload my drivers license, it has taken at least 10 minutes each time to wait for approval. I am standing outside alone in the evening waiting on something that should take no more than a minute to look at my license and my selfie. As far as the location, there is a man that rents storage Unit A2 that is there every time I pick up a truck. He is usually intoxicated and I'm not sure, but feel like he is living there since he is always there. I always feel uncomfortable as a female picking up my truck in the evening. I use the truck to get my equipment to events for my business and usually pick it up on a Friday night for an early Saturday event. So waiting 10 minutes for someone to approve my license and selfie makes it more uncomfortable being there that long.
Chasati M- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ANDREW B- Évaluation :
- 5
Everything was beyond easy! The owner of the lock box was so friendly and professional and accommodating
Stephanie H- Évaluation :
- 5
Stephan was awesome. Super easy to work with.
Scott R | Expérience générale- Évaluation :
- 5
The gentleman who took care of me was excellent. He was helpful and thorough and would recommend this location to anyone.
Tina L- Évaluation :
- 5
Great Customer Service. Everything was ready on arrival and return was simple and fast.
Joseph M- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Judy B- Évaluation :
- 5
Had no issues at drop off.
Jesse H- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Kenneth W- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Marjorie P- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Scott D- Évaluation :
- 5
Convenient, efficient, and friendly. Just keep doing what you're doing.
Kenneth W- Évaluation :
- 4
Very good and professional Very pleased how smooth transaction went.
Ben D- Évaluation :
- 5
No issues.
Marjorie P- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
David M- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
John T- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Caria D- Évaluation :
- 3
Truck was parallel parked in a narrow alley in front of a trailer and behind another truck - very difficult to safely get the truck out of its parking location.
John T- Évaluation :
- 5
Amical
Richard L- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
DENISE P- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
THOMAS T- Évaluation :
- 5
Everything went perfect. thanks for the trailer rental.
DONALD O- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
JOE M- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Joseph T- Évaluation :
- 3
Nobody would answer the phone or acknowledge our presence. Rental location in Leesburg wouldn't help at all
william b- Évaluation :
- 5
Excellent service
Asaf H- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
John H- Évaluation :
- 5
Smooth & professional transaction, no issues!
Marvin W- Évaluation :
- 5
Steve was Very Helpful and personable.
Tim A- Évaluation :
- 5
Rien
Tim M- Évaluation :
- 5
Met with a smile. Friendly.
Joan A- Évaluation :
- 5
Rien
Tim M- Évaluation :
- 5
Rien
Tim M- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Michael M- Évaluation :
- 4
I didnt get the appliance dolly that I requested. The lock on the back of the truck was hard to get open to retrieve the key from the cargo area. It took 45 minutes from my pick up time to complete all steps. The app was having difficulty completing a request for an additional driver. Used the chat optional it was resolved.
Heather C- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Tim M- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Tim M- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Laura P- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
norman m- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Chasity E- Évaluation :
- 5
Excellent service à la clientèle.
MICHAEL D- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
jeri h- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Alyssa M- Évaluation :
- 5
Absolutely nothing. The guy at the front desk was very friendly and informative. I will definitely use this location again if I need a U-Haul in the future
Tonya C- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jessica L- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
MICHAEL D- Évaluation :
- 5
The refund owed to me has never made it back to the card I reserved and paid for the rental with
Nora B- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
CHARLES S- Évaluation :
- 4
I was charged twice and I should not have been.
Jackson A- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
David H- Évaluation :
- 4
Nice easy location
debby s- Évaluation :
- 1
Unprofessional customer service. This was my first time renting a truck so I had a lot of questions, The responses were very rude and short. I was made aware that his office was closing to just call 1800uhual. THERE all my questions were answered.
Kendra P- Évaluation :
- 5
Steven was excellent! We needed a location to have a container dropped off for unloading into a storage unit. We we're given a good secure location to park the container close to our storage unit. We were also able to rent a Uhaul from that location, could not have been easier!
Todd O | Expérience générale- Évaluation :
- 5
Stephen was courteous, helpful and professional. The facility is secure and convenient to access. I recommend The Lockbox for your storage needs.
Dona J | Expérience générale- Évaluation :
- 5
I was charged 4 days rental and insurance and only had the realtor for three days. My mistake for not reading more carefully. I hope this is not a common practice.
JEFFREY N- Évaluation :
- 5
I was disappointed that online you can reserve a truck in harrodsburg but the day of get a call and be told I had to go to a whole nother city and it was out of my way with paying for miles. Even the dolly equipment I was able to rent and they also didn't have the dolly we needed but was given a smaller one at no charge. So Idk who does the whole online thing but it be cool if you all can work on that. Other then that the people and places was excellent and I would come back
Victoria M- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Curtis H- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
John S- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Codie H- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
LYNNE R- Évaluation :
- 5
Nice guy, check in process was SLOW.
ROGER Y- Évaluation :
- 5
I rented a Car trailer. I picked it up and when I go to my destination and loaded the car, I then noticed that the left rear tire was flat. it had zero PSI in it. Luckily where I loaded the car there was air available for me to inflate the tire and luckily it held the air for the rest of my trip.
MICHAEL J- Évaluation :
- 3
The lock box for the key was froze and so was the truck.
Kyle H- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
WILLIAM E- Évaluation :
- 3
The trailer was full of leaves and misc items. The location had none of the items I needed that website offered. Hitch, ratchet straps, appliance dolly or anything.
SCOTT T- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Colleen D- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Zachary M- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Candice H- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Dorthy W | Expérience générale- Évaluation :
- 5
Very helpful and kind, easy to work with! Will definitely use again.
PAMELA S- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
CAROLYN L- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
JERRY T- Évaluation :
- 5
They were very helpful, made everything very easy to understand about the rental process. Great place to do business.
MARVIN M- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
GARY A- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
CYNTHIA U- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ZANE W- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
venis p- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Gary A- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
David C- Évaluation :
- 5
We have used this location a couple of times now and the service is always fast and friendly.
GREGORY M- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
EDWARD S- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
JOHN R- Évaluation :
- 3
notice 40 miles later the passenger air bag was OFF. Passenger seat belt twisted in buckle, couldn't be used as is. Warning notice on dash to fix rpm covered odometer. trip hazard inside door to office.
EDWARD L- Évaluation :
- 5
Steve was an excellent representative for U Haul and the vehicle was the cleanest one I’ve ever rented, many thanks for this location in Danville
JOSEPH C- Évaluation :
- 5
Great work
MORIO B- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
DAVID S- Évaluation :
- 5
Return equipment process unsuitable for elderly with government issued phones with no cell phone service in that location, could not complete required process.. Unable to magnify this page for easy reading. I do know how, your platform is not user friendly. My Uhaul agent was great, helping me.
DARLENE D- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
William T- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
JENNIFER R- Évaluation :
- 5
Very easy to contact and hours of operation are great.
Deedee T | Expérience généraleServices supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
-
Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!