I was charge $211 for no reason. I will dispute but it seems that U-Haul loves to charge in error. Sneaky, very sneaky.
Rick Rodriguez
Customer Reviews for The Mail Box Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Man that took care of me was 10 minutes late on opening store. Never came off as happy to see me or for business. Didn't give instructions about hooking up trailer and got mouthy when he had to help hook up. DO NOT RECOMMEND THIS LOCATION and uhaul shouldn't want this location as a representative of their company. Thanks
TYLER PEACHThe truck needs a tune up!!! Burned to much gas for 11miles
Kathryn PayetonKeep up the good work.
BRENDA CRUMSEYEquipment was in good condition. Full with fuel, and service was courteous, quick in and out.
Jackie SaylorsThe owner allowed us to drop off the trailer after hours, which was a huge help.
John RushI was not at drop off location, can't answer
SEAN VEBEROwner is ALWAYS so helpful, genuine, and fri!
Joel SackettHave more space to drop off equipment.
THOMAS McgheeTh vehicle and service was excellent. The truck was well.maintained, clean, and a pleasure to drive. The only issue I had was with the after-hours return and the online APP. It did not work correctly and caused me some stress.
John madison Potts jrThe equipment leaked water was the only issue.
Josh MorganThe owner needs to be more professional when a customer has questions.
Bradley HadleyGreat service renting U-Haul
truman atkinsThe gentleman at the store was very busy with a variety of others as this location was not just a UHaul dealer. He also charge me for 5 gallons of gas that was more than the level I got the truck. I was not going to say anything about it (a $25 charge) but you asked.
Thomas BrunoI'm sorry to report your web software is a disaster. The app crashed four times and ended up creating an order for materials I absolutely did not want or need and now must deal with returning it. The agent who rented me the truck did an outstanding job, and the software crashed for him as well while we were just trying to turn the truck in. You simply must do better!
Mark FowlerWhy am i being charged additional $64,55? The vehicle barely had any gas in it. I put 3 gal of gas myself. I drove less than 10 miles in total. And you are charging me this much for that? This is absolutely outrageous. You guys never told me exactly how much gas I had to put in. I need a refund for this. And why doesn't your phone number work? I keep trying to call but its keeps sounding busy. Horrible experience at this location. I drove 9 miles per your receipt and you charged me for almost 10 gallons of gas.
Tasneem AhmedGreat shop, great customer service. 100 % recommend! Easy in and out, good location.
Edward GulbergI specifically ordered the truck I did for the ramp to load up my heavy furniture, but the ramp was completely missing in my truck. When I brought it up to the store associate they said, "yeah, we noticed that when it came in" and offered for my to go to another location and see if they have a truck with a ramp instead of the one I ordered.
Joshua Presnallask customer do you need anything else. Like Dolleys. OK
jeffery andersonNumerous homeless people hanging around building and when I went to return my equipment I stepped in poop that on the sidewalk near the front door of the store. Wanted to arrive when store opened had to wait about 10-15 mins after open for someone to arrive.
Zachariah ChapmanCheck to ensure equipment rented is available at the times requested and in working condition.
Stephanie PykeThe gentleman who helped us was extremely nice, and patient. We weren't sure of the size truck we needed. He was able to direct us to the correct truck (which he was 100 % right!) and gave us tips on loading the truck. We needed a few other items, and he was very helpful.
Janice PageI was told to bring the truck back at 5:45 (24 hr after I rented it) she failed to mention they would be closed and no one would be there. We were panicked and didn't know what to do had to call another uhaul to figure out what to do, all she had to do was let us know the time they closed and what to do if they were closed. It's took us 25 mins to figure everything out and we were scared we were going to go over our time. Very badly handled. And it worries me to leave a truck with dollys in the back that anyone could open and take. Just a bad ending experience overall I wouldn't go back to this location.'
Jessica ChavezThe location was not opened on time so there was a few people already waiting when the location was opened a few minutes late. Due to the number of other businesses and processes handled by the location it took longer than expected for service. When I did finally get service, I was just handed the paperwork and told to go find my truck. I had to remember the process and luckily opened the email before I pulled out, as I needed to take pictures. The latch on the back of the truck I was rented would not easily closed so my son and I spent 5-10 minutes before managing to force it down; this was again an issue after loading and unloading the truck. Finally, when I went to return the truck, the location was again quite busy and the same person from earlier in the day just took the keys and told me that my receipt would be emailed to me. I will note that this was not my preferred pickup location and will make a point to not choose this one again in the future.
James TylerEverything was perfecT - no improvement necessary. . Rebecca was a pleasure to deal with. B she went above what was expected. Heloed in every way possible.will definitely recommend this office to friends and will use it next time a rental truck is needed
Mildred KilgorePlace opened ip 10 min late. Suppose to return truck at 9am. Worker was late getting opened
Rick MarshallThe individual at this drop off location was very helpful and the facility was very clean.
Jim MontemaranoThis location does not rent trailers even though the sign on the front gate said they did. Lady inside was rude stating "we have not rented trailers in over a year, why do they keep sending people here".
Gregory MillerThe woman that assisted me was the friendliest, professional & most expeditious U-Haul representative that I've ever dealt with. Give her a raise!!!!!!! Thanks again. Great product line, affordable rates and why I continue to Use U-Haul time and time again. See you all soon.
ERIC LAKEExcellent service, fast and professional services and employee very friendly and professional staff
MONIKA HALLPerson at store was rude and said it was not his job to help me-a single woman. Refused to help back up trailer and unhook. When confronted him, he said to take it to another location. He does not deserve a location drop off for Uhaul.
PATRICIA BOYDCharlie was excellent to rent from. Welcoming and accommodating. Much thanks !
Jesse BurciagaThe guy running the store went out of his way to get me a trailer when in desperate need. A guy didn't pick up a reserved trailer on lot after the guy behind the counter called to confirm that he will be coming. The hit said yes then didn't show up. The guy at the store called every one till he found me and let me know. He really did save the day.
JAYmE NELSONI dropped off after hours and just called to confirm that all was okay, and they completed my return in a timely fashion. No complaints!
Alicia RidoutPick up experience was very easy. Personnel was pleasant to deal with.
Connie FrankenberryStore was closed. It was difficult to follow the self service instructions.
Patricia MolinaPictures of unit used in the check in process were not current.
Phillip HoffmanPerfect! Quick, easy and convenient. The customer service was excellent!
Darlene NealGreat customer service and support
Laura CashI was greeted promptlywhen I entered the store, processed my rental agreement, got the trailer hook-up and was on my way quickly. The return process was equally easy. I rated the store as "average" only because it was smaller with less inventory than other stores I have used previously. However, the manager was absolutely excellent!
VINCENT NIEMIHonestly this is the best experience I've ever had in either a fed x store or a Uhaul rental. The shop was immaculate, organize and clean. The owner's were attentive, responsive to our questions and without rushing us got us out to our trip and checked back in. Quickly, efficiently and with impeccable manners. I'd recommend this shop and this operator (I didn't catch his name) to anyone above any other location I've experienced in the lower 48 so far. Keep up the great work! Jeff And Joshua jensen
JOSHUA JENSENPut 15,5 gallons of gas into your truck and the gauge hardly moved and I didn't go very far. Told whoever was working about it and showed my receipts as proof from said gas bought just minutes before dropping off the truck. Was told I wouldn't be charged for gas because there was obviously something wrong with the readings. My receipt was emailed to me and when I received it I was charged over 20 dollars for gas after I just put in over 50 dollars worth seconds before.
Eric Elliott