Le client n'a pas laissé de commentaire.
Trisha S
Customer Reviews for The Mail Box Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent customer service. Very good experience.
Frank JSigns for how to do 24/7
Zachary SJust wish the lady behind the counter was a little bit more nicer but she was the only one that was working and she was busy with other people.
Christina SNothing, it was great / easy
Rocco aNo smoking in truck and had damage on it.
Susan WI wish this location had the transit vans
Zachery HComments I would say that everything was fair. Wish you werent charged a dollar for every mile you drive and just be able to rent the uhale for the day. I understand why you guys charge the miles and also i almost filled up the tank even though i need to get it passed 3/4 a little bit. Other then that great place and helped me with what i needed to get done with that day that i could.
Zachery HDidn't realize I needed to check in before getting there, could have easily been a mistake on my end though. Overall everything was easy and clean and very straight forward
Jacob TEverything went great and was very easy.
William SDidn’t haul Dollie’s
james bSuper friendly.
Zach SComplained that I would not back the shit trailer up into a stop . When you try to back it up it wants to wander the wrong way so parked it out of the way of costumers. And he put on the Jack stand and removed
Ruth YSticky, dirty truck, with trash and dog food all over the floor left behind. Gas was completely empty. I left the truck with $60 worth of gas and got charged a fuel fee initially. Never got a call about my bill when I requested one. Never use uhaul again.
Jaclyn PThe employee who helped me was very helpful and very nice. The truck ran great and I'd recommend this store to anyone.
Connie BThe pick up facility was nice, but limited.
Todd GThe salesperson was very pleasant. His computer, credit card machine, and the link to check the X'd dents on the truck didn't work. He said that's ok. It'll just approve it without you viewing it. So we took our own pictures. No one explained there was no refund on a one way. Uhaul is exactly it, no matter what service you use. You haul it and you figure it all out. No one explains anything to you.
Betty TIt took about a minute to drop off. Very convenient.
elaine rIt was great! Friendly service. Availability was perfect!
Ronnie AThe truck smelled like smoke, charged me $70 dollars for 1/4 tank of gas they said 12 gallons.
Darrin CNice people
Ronald HThe tire on the original trailer I was issued had a flat tire and the other one they gave me had a slow leak. I thought someone had just let air out of them however that was not the case. I made a few extra stops just to check the tire pressures and completed the trip with no problem. I did let the return agent know of the tire issue. Other than that minor detail the equipment was perfect and the location and departing agent were very courteous and helpful. I will recommend this location and U-hall to anyone needing to rent equipment. Thank You.
Gene GFast service. Got in, rented truck, left. Came back, they did inspection left. Both times in under 15 mins
MISTY SNumber on trailer didn't match contract.....had to have it corrected...computer system wasn't working to check in trailer in on line....had to call and talk with customer service. Uhaul was totally at fault. Had nothing to do with Lane Co. Where we dropped off trailer.
MICHELLE MWe had a hard time reaching customer service when our mobile pick up and drop off didn't work. I was on hold for an hour. We weren't happy about the time wasted. However, the truck was great and it made the move a lot easier.
Linette PThe man in the phone was very rude and demanding
ROBERT SOffer military discounts
DANIEL EIt took 30 minutes to check us out. Process took forever. Wasted valuable time for us to move out.
WILLIAM II was frustrated bc I was messing the utility dolly I needed and there was no one to help me even when I called. I probably would not recommend doing after hours weekend pickup
Amanda BI was double charged by uhaul
Anthony MHelpful
Lee MEverything from start to finish was great.
harold tEasy to drop off and leave the keys in the drop box.
jesse pNot take advantage of good individuals of the time like this
ALEXANDER BThe truck dolly zip tie wasn't checked before we left by the sales associate..we didn't need a dolly ..so when we got back we got charged for it and for some insurance I never agreed or was even asked about..and she said they hold the money on your card until u return it..not true. They already charged me a base rate before I was even finished..I will never deal with them again ..I love uhaul been dealing with them for years but the outside places . that's a no no ..they don't no what they doing..a she didn't even check the miles before I left..I checked it ..but she checked when I came back..that made no since to me..I had to call the uhaul company itself to get this straighten out..she lied and said a he was calling them & when I did it was the first they heard of it and it was a hour later
SHAWANDA MThe service lady was wonderful, helpful, & professional.
Cindy SGreat online reservation process! Truck was ready to go, staff was very knowledgable. Great gas mileage, too!
LAURIE BI was not informed that returning my rental early or after hours that I would be charged for it. And no one seems to care that I was charged when the clerk admitted that she did not disclose that information. So no I would not recommend this location ever.
Keli CReturning the truck was a pain in the rear. I completely understand if it was a night drop and no employees were available but I feel that when someone is present they could come look at the vehicle instead of all the madness. That said, I will go to budget or hertz next time only because of that.
jason rThe Mailbox Store was closed on the Saturday I went to pick up due to the snow per the posted notice on the door. I was scheduled to pick up my rental truck but was not called to reschedule or give an option at another location. The phone number to call would pick up but stated the person was not there. I called several times. The national 800 number I called helped me get into the lock box to retrieve the key so I could move my mother. There has been no contact from this store whether I was able to pick up the truck. I will NEVER use that location if I would ever decide to rent from U Haul. This location is not only Unprofessional but sucks at customer service. The U Haul app I had to use to get my rental also sucks as I had to upload the information that I had previously had given to the Mail Box Store. App not very easy to use as it asked me to load information twice.
david sPlease my intial comments
gary w