Évaluations des clients The Mail Box Store

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de The Mail Box Store

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steve M. le

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Le client n'a pas laissé de commentaire.

Michael D. le

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Le client n'a pas laissé de commentaire.

Edward W. le

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Trailer had black dirt in trailer when picked up. I swept it out when returning but they still charged me 15.00! Seems like a money maker. Quote a price and then stick it to me when dropped off at 1am in the morning

PATRICIA B. le

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Everything worked perfectly. Glad this was an option for us and will definitely use again if needed.

john B. le

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All pick up locations should have a dedicated individual that is enthusiastic about their job. It wasn’t her fault, she works at a store that primarily deals with mailing small packages and printing documents. She did a good job but rushed through the process because she was the only employee at the store.

Richard C. le

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Make more room in the cabs of the box trucks.

Jeremy J. le

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Le client n'a pas laissé de commentaire.

Mary T. le

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Better communication the Breese drop off had been closed since Dec 2018. Had to drive to Highland Illinois instead and didn't get cash back for my deposit, have to wait 2-3 wks to get cash back.

James H. le

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Only thing I had an issue with was when I opened the back door, the inside floor of the box was totally wet. Standing water in the front corners. My wife was following me and said every corner I made or acceleration from a stop, water ran out. I had to sweep it, use a leaf blower and dry rags to clean it up before I could put anything in it. I reported it when I returned it. I don't know if it leaked from rain, or if a prior rental person washed it out with a hose.

Philip Z. le

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Customer service was great

Lisa H. le

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Le client n'a pas laissé de commentaire.

Barbara F. le

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I was very pleased with renting from Uhaul. It sure made moving easier.

bonnie P. le

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Pick up was not easy. One person running store & took an awfully long time to get truck. Pick up was scheduled for 9:15 and it took 45 minutes to get truck. Messed with the schedule we were on.

DANIEL L. le

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Le client n'a pas laissé de commentaire.

Larry W. le

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Open earlier so we can get the move started earlier.

Terry W. le

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The drop off process needs some work. I received a text telling me to drop off at a different location than was on my contract. I went to that location (Duff's Tire and Auto) and was informed that they currently weren’t accepting rental returns. The gentleman there made a phone call and was informed to have me drop it off at that Mail Box Store. Once arriving at that location they told me there weren’t expecting me and told me that I needed to drop it off at the original location. Sorry, but at that point I wasn’t willing to play "tag" with which location to drop off the truck. The two gentlemen I dealt with at both drop off locations were very respectful and understanding of my frustration.

Nolan P. le

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Great service and price!

Erika T. le

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Agent claimed the box was "rather dirty", which was a load of crap, because i swept both the trailer and the box truck out twice within minutes of each other. I took her broom and went to the truck, to find objects in the truck that I had not moved (a piece of wood from a pallet and a glass shard). When i closed the door on the box truck after i swept it out, i have family that can vouche for the cleanliness of the truck as she was the one paying and didnt want an extra charge. The agent planted those items I am convinced, and it is absurd and a terrible way to treat any customer. Next time i or my family members have to mive we will be calling Penske, where they arent insulting.

Vonda B. le

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Le client n'a pas laissé de commentaire.

Sally L. le

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Le client n'a pas laissé de commentaire.

Josh D. le

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Le client n'a pas laissé de commentaire.

Craig D. le

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Le client n'a pas laissé de commentaire.

Joseph A. le

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Le client n'a pas laissé de commentaire.

Hal H. le

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Very nice people to deal with

william K. le

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Le client n'a pas laissé de commentaire.

scott H. le

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Le client n'a pas laissé de commentaire.

Ray G. le

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Auto Trailer fender strap broke putting it on, no help in hooking up or loading info other than written instructions.

Jackie M. le

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I would not recommend slow cation to anybody while the associates were friendly I had somebody tell me originally that the charge for the you haul would be 1995 and then I would need to pay for mileage. 1st I was told it would be 50 some dollars and then I was asked how many miles I was going to go and I said probably over 200 and then was told it would be 75 plus dollars and I said oh well I was a little concerned this was going to be over $200 I was told no it may be a little more a little less than the 75 plus but it's not gonna be over 200. Will not only raise over $200 just to rent the Van I just got build another $88 some change on my American Express without my authorization nobody call me let me know why so I am going to dispute the amount I have no idea why they're charging me more money no one called to explain it or talk to me I think I'm running a Van for 75 plus dollars and then it turns out it's over $300 somebody needs to explain that to me I will never again rent 1 from you nor will I recommend you to anybody because the sounds kind of like bait and switch to me and I will be turning you into the Better Business Bureau. And yes I was told after they specifically asked me approximately how many miles I would be going that it would be around $75 some change and I said O so it's not gonna be over 200 and the gentleman said no it could be a little more a little less but it's not gonna be that much.

robert R. le

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Overall experience was very good. The pick up and return of the vehicle was easy and the vehicle served the purpose at a reasonable cost.

Janelle C. le

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We had ordered a dollie to move larger items and it was not there, very disappointed in this as it was really needed.

BOB M. le

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none. The gentleman whose name was Barry, was very informative, courteous, and professional over the phone, The day of the rental, the Lady I dealt with was just as informative, courteous, and professional. Both are assets to the U-Haul company. It was very pleasant and easy to rent the truck.!

Chris L. le

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Le client n'a pas laissé de commentaire.