Évaluations des clients The Mail Vault

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de The Mail Vault

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kasuntheia h. le

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Le client n'a pas laissé de commentaire.

lori f. le

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Le client n'a pas laissé de commentaire.

Larry T. le

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this is a small operation and ed has to run it by himself, he does very well, had no problems

Jason A. le

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Le client n'a pas laissé de commentaire.

Nicole C. le

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Did not put my mileage in correct and i called uhaul to fix the issue and spoke with a rude person named sarah. I will never rent from uhaul again and i will tell everyone how rude the staff was when you made a error and took extra money out my account

Scot R. le

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Le client n'a pas laissé de commentaire.

Barbara M. le

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Was not the dealer we made the reservation with, I am the customer and should be able to select where I shop!!! Mail Vault is slower than slow, traffic in that area is horrid. If I can’t choose where I pick up my truck then wontbua Uhaul. Ran into an emergency, called customer service was hung up on twice, third time I called was told they would call back with roadside assistance information in 15 minutes, called back 39 minutes later, she said she was still trying to reach someone at customer service. By this time we had resolved the issue. If this is the new Uhaul you can keep it

frederice f. le

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Le client n'a pas laissé de commentaire.

winfried B. le

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The Employee had a very difficult time on the computer but did an excellent job helping with the trailer

Peter H. le

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Did online drop off

DEAN M. le

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Le client n'a pas laissé de commentaire.

dan j. le

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Le client n'a pas laissé de commentaire.

Larraine F. le

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Le client n'a pas laissé de commentaire.

Jennifer A. le

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Le client n'a pas laissé de commentaire.

sarah s. le

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The horn on the vehicle was very easy to activate, It seems that all you had to do was put the lightest of touches on it to make it honk.

Steven S. le

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Le client n'a pas laissé de commentaire.

KEISHA M. le

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Way too many issues with renting this equipment. Perhaps it was all the rain. It took 2 days to complete charges. They had to keep requesting my credit card information. Plus I was over charged. Changed trucks 2x. Equipment clean; however, there was a leak last in the truck. Damaged my mattress. Over all process took several hours. Nice people though. Very apologetic.

Rob S. le

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Didn't meet with anyone, but easy drop off and no issues.

megan k. le

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Le client n'a pas laissé de commentaire.

juli s. le

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Somebody had called off on a Saturday so it was very busy. I was patient, but felt the lady working was very stressed out.

Dan G. le

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Le client n'a pas laissé de commentaire.

JIM E. le

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The person working there is over whelmed . It took a hour to pick the truck up and 30 mins to drop it off .. poor customer service..

david m. le

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Le client n'a pas laissé de commentaire.

Chad I. le

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I didn't drop it off here, I dropped it off at Jeff's Collision. Also, I didn't appreciate the screw up where I received a $800 invoice for not returning the truck when I had returned it on time.

chris a. le

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Le client n'a pas laissé de commentaire.

Daniel V. le

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The truck that I was rented needs to be taken out of service or at least have the shocks and springs changed. I also want to contest the cleaning fee that I am being charged for. Not only did I have to sweep out the truck when I picked it up, but I also swept it out after I was done with it.

HJM B. le

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Le client n'a pas laissé de commentaire.

Deborah D. le

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Le client n'a pas laissé de commentaire.

Randy M. le

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The person running the office had no idea what he was doing. Even though we had completed the express check in online, it took a very long time to get the truck. He told us we had to choose from $45 and $85 insurance even though we had written proof we selected the $60 insurance online. He could not tell us the difference between $45 and $85 insurance. When he gave us the total cost it was equal to the amount with $60 insurance. The truck had a broken windshield wiper. He told us there was no where we could get it fixed and if it started to rain to find a place to buy one and get reimbursed when we turned the truck in. Before we went to the truck he told us it had "about a half a tank of gas" and marked that on the contract. My husband checked the gas gauge and told him it had less than half a tank of gas. Incredibly the sales person told us the needle would go up when we started to drive. Since the sales person refused to change the gas gauge on the paperwork, my husband took a photo of the gas gauge and odometer reading. Despite this, we were charged for not filling the gas tank. We were rented unsafe equipment with incorrect paperwork.

Teresa W. le

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It was a good experience. Thank you

Jennifer M. le

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The sales rep was very very rude.. should have his license taken away

Laura J. le

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Le client n'a pas laissé de commentaire.

keith d. le

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Le client n'a pas laissé de commentaire.

PHILIP K. le

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The worker was a good guy who went out of his way to make sure I was equipped, got the items I had ordered, and was safely on my way. The truck was great!

Daniel M. le

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Make sure the lights work

Patricia c. le

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Le client n'a pas laissé de commentaire.

Brian B. le

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I have rented exact same truck before with no problems. This truck has a very rough ride, barely any brakes. I had to pump them to stop. After the truck was shut off and brake pedal was pushed it mad a loud sound . I don’t know if that was a warning saying the brakes were bad but it sure seems like it. The engine was also making weird loud noises almost like grinding I have no idea what that was. The sign says it rise like a van. LOL not even close.

Donata T. le

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Educate on storage rental's.

Anthony F. le

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This was another bad (and my last) U-Haul experience. The company is so unorganized; there is never equipment at the locations, so customers get sent all over the place to get a simple trailer. Returning the U-Haul was a disaster; there was no jack to lift it off my car, so I had to lift about 250 lbs of trailer to get it off the hitch and there was no jack to lay it on, so I used a milk carton from a closed restaurant. I called the answering service and they were extremely unhelpful. I will never use U-Haul again; Budget and Penske are so much better and well worth the drive out of the way.

David B. le

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I was greeted by a counter clerk in a friendly manner, handled the paperwork professionally, assisted in the attachment of the dolly to my truck and was just a cordial upon its return. Good service, pleasant atmosphere, professional performance.

. le

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Le client n'a pas laissé de commentaire.

HABEEB A. le

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I have been charged for the gas difference five dollars per gallon which is very expensive !

Adabe A. le

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Le client n'a pas laissé de commentaire.

perry j. le

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Le client n'a pas laissé de commentaire.

matthew c. le

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Le client n'a pas laissé de commentaire.

Kelly S. le

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Le client n'a pas laissé de commentaire.

Steve W. le

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Le client n'a pas laissé de commentaire.

MARK B. le

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Le client n'a pas laissé de commentaire.

LISA B. le

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Le client n'a pas laissé de commentaire.

Lisa S. le

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Le client n'a pas laissé de commentaire.

Lori F. le

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Very friendly and prompt service

Susan S. le

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We went to pick up the truck at 9:00 in the morning. The store had just opened up and we were the first customers. We did not leave the store with the paperwork until 9:35. That amount of time to process our paperwork seemed a bit excessive.