Évaluations des clients The Mailing Spot

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de The Mailing Spot

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Pat T. le

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Was notified the morning of my pick-up that the pick-up location did not have a furniture dolly which I had requested with my original reservation. Had to go to another location to pick-up the dolly!!

Jae Y. le

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Le client n'a pas laissé de commentaire.

Shante M. le

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They owe me a refund for mileage not used. Haven’t received my refund yet, 2 weeks later.

Juan A. le

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Le client n'a pas laissé de commentaire.

Keith Z. le

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The pickup process took over 40 minutes even though I did the Express pickup option. And there was no key dropoff so I had to call and wait on hold when I dropped the truck off to find out what to do with the keys.

Rick B. le

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Le client n'a pas laissé de commentaire.

Janet S. le

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Everyone at U-Haul both on phone and in person were awesome. They were efficient and professional

Roger C. le

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Le client n'a pas laissé de commentaire.

ROBERT DONALD L. le

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There was dog hair all over the cab and smudges all over the windows.

Joseph M. le

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Took forever and agent was unfamiliar with policies about return and overall use of system.

BRIAN J. le

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Le client n'a pas laissé de commentaire.

Amy G. le

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Used the app for p/u. 3 trucks parked within 5 inches of each other and completely parked with front ends into a row of high bushes-my truck was the one in the middle. I had to call my nephew to come climb over the cab of one of the trucks just to get into the middle truck to back it up....I took pictures ridiculous... also needed to document body damage before being told where keys were??? I couldn’t see the body of the truck... on return it says to put keys in drop box... no drop box available and they were closed an employee who was exiting the back door told me to leave them under the seat so I did. The note on the building said to keep keys until next business day well they were closed the next day and I would not be in town the following so under the seat they went... horrible experience

Logan M. le

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Location and service was great!

Denis V. le

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Just keep things the way they are. This location has friendly service and gives reassurance when one is nervous about a long cross country move.

justin Z. le

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Perfect and friendly service

Leilani B. le

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I had spoken with custom service and was told the truck I chose would have a ramp...it did not. I also paid for the $10 dolly and it wasn’t in my truck. My fault for not initially checking, but I assumed positive intent. When I returned the uhaul, I brought it up the person working and said I didn’t fill the tank and only used a little bit, so she was going to just waive the gas fee and use the $10 dolly charge to go towards it. Got my receipt and was charged $25 MORE.

Wayne C. le

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I meticulously filled out all the requested info online, including DL info and then when I got to the location (with a great amount of trouble to find it) I had to take the time to provide all the same DL info along with opting out of ins. coverage. PITIFUL!!! A waste of my time!!!

Juan G. le

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Clerk that rented u-Haul was not knowledgeable with services they provided. She charged me for a dolly using their stores POS and the U-Haul app charged me again. Also, clerked explained they closed on Sunday and per her instructions I brought U-haul 2hrs after contract. I was charged for extra day. Clerk also failed to explain key return process. I had to make an additional trip on Monday to return keys.

Jacob S. le

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Le client n'a pas laissé de commentaire.

teddy S. le

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The lady at the location didn’t know anything about our reservation and who I was upon returning the vehicle.

Becky K. le

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super convenient!

Courtney P. le

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Le client n'a pas laissé de commentaire.

Maria S. le

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Fuel surcharge is ridiculous, be more reasonable!!!

Erin T. le

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Uhaul chose this drop site. Not a 24 hour drop site. They were closed before my truck was due back. So I couldn't talk to anyone. Also tried calling Uhaul 800 number 3 tumes and put on 10min plus hold time and never spoke to anyone!!!! So now charged an extra day at $56 because Uhaul could not provide another solution due to "high call volume" the website wouldn't allow me to drop off via online for unknown errors via webpage. Couldn't do much until this morning. Lady was friendly but also seemed unable to answer much of my concern.

Julie W. le

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Le client n'a pas laissé de commentaire.

Barry M. le

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Took almost an HOUR to get my truck I before-hand rented online. The entire process was a hassle. I returned the truck well before the 6:30pm deadline. It was 2:09, but the office closed at 2:00. I called the main SA number, was told to use the app to check the vehicle back in. The last step was to put the keys in a drop box. This location has NO dropbox. So i was told to put the keys under the front driver seat and leave the passenger side door open. I hope no one vandalizes the vehicle before Monday. I would strongly recommend you NOT rent from this location . Rent from a real (complete Uhaul) location.

Cindy S. le

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The staff did not know what they were doing!!! They never checked the truck out to me in the computer so manager had to process the paperwork. Then I was overcharged $148.33 because they never checked the truck back in the computer and I returned the truck early! DONT RENT A TRUCK FROM HERE!!!!!

Cora C. le

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Great customer service

Cora C. le

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Great Customer service

Ronald C. le

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Awesome experience!

Robert M. le

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Dispatch was not done correctly which caused me problem when I turned in the vehicle.

Wanda W. le

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Le client n'a pas laissé de commentaire.

LAURA C. le

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Le client n'a pas laissé de commentaire.