Évaluations des clients The Moving Store

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de The Moving Store

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ABTINE M.
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Le client n'a pas laissé de commentaire.

Bela K.
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Le client n'a pas laissé de commentaire.

KIM-KEUNGJ W.
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Le client n'a pas laissé de commentaire.

Jeff H.
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Le client n'a pas laissé de commentaire.

EDWARDJ W.
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Le client n'a pas laissé de commentaire.

Hicham B.
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The woman who assisted me was very friendly and clear on instructions. Positive experience!

Shu L.
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Le client n'a pas laissé de commentaire.

Randy S.
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Someone booked the same truck I was using for 30 minutes after my reservation ended. That is cutting it a bit close, even though I had the truck back in time. At least they told me about this when I checked in.

Jacques L.
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Le client n'a pas laissé de commentaire.

KENNETHF M.
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Le client n'a pas laissé de commentaire.

Sancheeta M.
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Le client n'a pas laissé de commentaire.

EUGEN T.
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The UHaul mobile app was COMPLETE CRAP! EXTREMELY STRESSFUL! Thank god for the person coming to the store early who helped process my order or else I would have missed my schedule.

Robert L.
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Le client n'a pas laissé de commentaire.

WILLIAME M.
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Staff was very pleasant, helpful and efficient.

Adam T.
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Fix the phone number on their google listing. It rings forever and goes to a voicemail box that is full.

Joseph T.
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It was awesome! Great customer service!

Aleya E.
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Le client n'a pas laissé de commentaire.

John G.
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Le client n'a pas laissé de commentaire.

Sahand A.
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Le client n'a pas laissé de commentaire.

John B.
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good service

Ming Z.
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All good

sean L.
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Le client n'a pas laissé de commentaire.

Genaro D.
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I am glad my reservation was transferred to this location (1875 Leslie St) I was treated here better than I experienced in 100 Steeles Ave W location. Keep up the good customer service.

Andre C.
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Everything good! Truck was ready, fast service, clean, sanitized and efficient. Thanks

Hyunjun R.
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A dolly and moving pads that I ordered were not provided and I found out about this as I pick up the van.

guoxi Z.
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Le client n'a pas laissé de commentaire.

ROBERTJ K.
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Le client n'a pas laissé de commentaire.

Kevin P.
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Le client n'a pas laissé de commentaire.

Shane B.
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Le client n'a pas laissé de commentaire.

Tyrone D.
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Le client n'a pas laissé de commentaire.

Mohamed E.
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Le client n'a pas laissé de commentaire.

Spiro V.
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super helpful people, im glad i chose this location - they were the friendliest and most professional!

Maury B.
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Good service

Luc H.
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I'm frustrated because i chose Uhaul so i could prebook my equipment. When i get there the equipment i requested was “not available” so the owner removed the dollies and blankets from my bill and made me rent and/or buy her equipment at a higher price. $7 for a dolly turned into $10 and $10 for a dozen moving blankets became $5 per blanket. I can't help but feel that this is an intentional scam and i'd like Uhaul to contact me about it.

MICHAEL C.
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Le client n'a pas laissé de commentaire.

Eliza L.
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It appears that staff do not communicate with each other when extending truck rentals. We were constantly harassed by staff when it was confirmed by another staff that the extension was granted. Upon return of the vehicle, I was surprised that the staff on duty was not wearing a mask, not keeping social distance while she was juggling customers, passing over office phone to a customer to speak to her manager without sanitizing the phone, and being ridiculed by this staff in a public setting with numerous customers watching and listening. While this was occurring, I did not respond to her as I didn't want the situation to escalate and cause undue stress for either of us. When I asked for a receipt, she replied it was done without providing any proof of receipt to me. Because of this, I waited patiently for an hour as she assisted other customers. When I asked her for the receipt again she tossed the receipt to me while communicating her disapproval. Even receiving this kind of treatment, I still said thank you before I left. I hope that your staff will be re-educated on; providing professional customer service, understand the seriousness and impact of COVID, communication between colleagues, and the ability to control personal stress, emotions and handle conflict management during peak hours.

Chaojian Z.
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Apparently this location doesn't have all the utilities that U-Haul claimed it had.

William T S.
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Le client n'a pas laissé de commentaire.

SUNNY T.
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The lady on the counter was great and very nice, everything was perfect.

Yves K.
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Le client n'a pas laissé de commentaire.

Danfeng C.
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Le client n'a pas laissé de commentaire.

Victor N.
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Your company internet access not working at the time I rented truck Employee was very good doing manual paper work

William Q.
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thanks for the truck rental service

Kam T.
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Very Friendly staff.

Drew S.
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Your staff was very courteous.

Jaime P.
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Make key drop off location obvious

Traian A.
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I drove around 90 Km. They said that the gas tank is full. When I drop the car back I had to refill the gas tank and I had to put 30 L gas. It's a little bit more for what I drove. Everything else was fine.

Rolf L.
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nothing

IANPATRICK P.
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The Uhaul app doesn't work AT ALL. Not for check in before the store opens, and not after for returning. Luckily The Moving Store (not a Uhaul company) was willing to open early when they saw me having difficulty. I gather from them that the Uhaul app never works in fact. DO NOT USE THE APP!

Kathryn K.
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Le client n'a pas laissé de commentaire.

Sharon P.
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Overall I found it a positive experience. The only issue I had was a response towards me in regards to my disability during my first visit. It was not appropriate. I did bring it up to the staff when I went to pick up the truck. They apologized on their behalf and made sure it was dealt with.

Janet F.
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This is my go to truck rental and mainly because of Susan! She has everything under control and is very organized. Susan is always very friendly to talk to over the phone and explains everything you need to know about your rental. I've been coming here for a couple of years now and I will be back!

Armen K.
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Le client n'a pas laissé de commentaire.

Frank A.
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Le client n'a pas laissé de commentaire.

Serdar O.
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Le client n'a pas laissé de commentaire.

Debra E.
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Le client n'a pas laissé de commentaire.

Luc J.
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Le client n'a pas laissé de commentaire.

Hsiao Yi T.
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Susan was really great and helpful at the Moving Store, first time using uhaul and it went pretty straight forward. Just a heads up to all the FIRST TIME MOBILE PICK UP AND DROP OFF customers, expect to spend about 15 mins while uhaul verify your driver photo when pick up and another 10 mins to verify when dropping off the vehicle.

Simon L.
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Le client n'a pas laissé de commentaire.

Rolf L.
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Nothing needed

Andras B.
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Le client n'a pas laissé de commentaire.

Joseph K.
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The van was usable and cleanliness was to an acceptable condition but could be better, specifically driver and passenger seats.

Jessica F.
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Excellent customer service and the equipment was in amazing condition! Overall a great experience

Darren T.
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Le client n'a pas laissé de commentaire.

Camilo A.
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We made it clear we needed a 10 or above and the lady said it was showing a van but not to worry because it was just a glitch. We came in this Saturday the 29 of August to find out is was a van. Totally ruined our move and we are already stressed about COVID. This brings me to the next issue. Not only was the van incorrect but it was Dirty not sanitized and frankly smelled like animals were inside. This was thee worst rental by far we ever had. To end when we arrived we had been told the plates were stole but driving around with the documentation was normal? We are getting our refund back as this cost us more money in the end due this issue ! Contacting head office

Ka Lok C.
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The lady working there is very helpful and friendly. She took the time to explain the rental. The truck is already very clean and she even gave me some sanitize wipes to clean the interior. I will rent from this location in the future if needed. Forget about truck rental from hardware chain.

MEGAN L.
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Susan, the manager of this location is terrific!

Gordon P.
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The truck rental process was easy. There were no issues and service was excellent.

rebecca C.
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Le client n'a pas laissé de commentaire.

jing D.
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Le client n'a pas laissé de commentaire.

Jacques L.
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Le client n'a pas laissé de commentaire.

Nicolae Z.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER B.
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easy pickup, great friendly customer service

David B.
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limited hours resulted in trying to use U Haul app for PU prior to location opening. it was a disaster. I will drive extra miles to get a truck from a location that has earlier and longer hours rather than go through the 45 minutes of hell trying to get the keys again with your online PU process.

Hooshmand S.
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Very polite and helpful. They were accommodating to my changing itinerary and gave good advice on how to best manage the rental and truck.

Matthew O.
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Maybe have discounts the more blankets people buy. If they need them they may buy more.

Matthew M.
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This has nothing to do with the location, this is strictly a Uhaul customer service problem.

Harikrishna N.
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Great experience... love Uhaul with reasonable price and easy driving of my 15 inch truck The person in Leslie and Yorkmills is very cool and knowledgeable

JOHNI B.
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Your location is an agent and didn't open until 10 am and I could not use your mobile app to pick it up earlier. This is contradictory to what I talked to your customer care about and what confirmation I have that confirms 8am not 10am. As a result I had issues with the condo elevator I had booked and missed the window. In addition when I called customer aervice at 8am I was in the IVR for over 15 minutes and then 9nxe i got someone (who was eating on the phone) she said she can't help and transfered me to the mobile app support department that said it was closed and hung up on me. This is the worst customer experience I have had in a long while. And I am a repeat loyal customer.

Michael S.
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Le client n'a pas laissé de commentaire.

Paula S.
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Le client n'a pas laissé de commentaire.

Erdem T.
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Le client n'a pas laissé de commentaire.

Hamza E.
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Le client n'a pas laissé de commentaire.

Michael C.
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Friendly staff. Cargo van clean and in good condition.

Sara P.
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The guy was very friendly and efficient, he was there before opening time. The van was clean and in great condition. Everyhing great. I will rent again at this location.

MAJEDALI B.
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Everything was really good, the only issue is that the A/C was not working in the truck.

Shahram V.
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Le client n'a pas laissé de commentaire.

Juan G.
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Le client n'a pas laissé de commentaire.

lemus C.
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Horrible experience. Hope to never come back at this location.

JULIA M.
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Great customer service, but there was a confusion related to the price

TONG W.
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Nice customer services! Clean and reliable truck!

Huseyin V.
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Le client n'a pas laissé de commentaire.

Shane H.
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Le client n'a pas laissé de commentaire.

Tom T.
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Both the owner and Denis went out of their way to make my rental worry and stress free. Thank you to both of them.

john R.
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Great assistance in getting us on our way after another Uhaul location cancelled our reservation and didn't advise us. Fortunately the Moving Store was able to help and took great care to sanitized everything from the pen used to sign the contract to the vehicle itself.

Monique H.
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This is NOT UHAUL as the person at this site kept reminding me. When I booked the reservation by phone with with UHAUL I was told that I could use my VISA DEBIT card to reserve and pay for the van. I asked this question several times and the answer was yes. When I went to pickup the truck that was not the case. He said this us not UHAUL youneed an actual credit card. I am a very organized person and I was livid to find this out. Through the grace of GOD the person that happened to come with by pure chance had their credit card and money available for the reservation.what if I was alone. The entire co ordination of this movie, my timet, the movers I hired.all wouldhave gone to shit. This is NOT acceptable in anyway shape or form. The guy at the store said that the phone person would not have known this.i said well you see the problem with this and NOT communicating the correct information and a very important piece of the move. Very dissappointed.

Christine T.
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The system you use for checking in needs serious work Thank goodness the person at this location was able to navigate all the problems and help me get me on my way

Renee B.
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Cons The gas gauge was not as it showed on the pick up form but I was in a rush and didn't have time to go back in to dispute it. Also, I had a hard time finding the location, no signage on the road that I could see. Pros New van and the employee I dealt with was professional and very efficient.

GLENE T.
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Le client n'a pas laissé de commentaire.

IANWILLIAM R.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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