Le client n'a pas laissé de commentaire.Cynthia W.
Customer Reviews for The Original Door Store
(U-Haul Neighborhood Dealer)
Pour nous contacter
Ontario, NY 14519
(Just past Rte 350 Ontario Center Rd)
Services dans cet établissement :
- Mon–FriDe 8 h am à 5 h pm
- SamediDe 8 h am à 1 h pm
Heures d'ouverture spéciales
- 5/29/2023: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Above and beyond excellent customer service from this location.Isiah P.
No problems at all and Trevor was excellent.James K.
Le client n'a pas laissé de commentaire.Tracy D.
Truck was stuck on ice, took over an hour to get out. I called and they want the charger $450 for getting the truck out of the spot they parked it.Erin C.
Le client n'a pas laissé de commentaire.Timothy B.
Le client n'a pas laissé de commentaire.Pasha K.
Le client n'a pas laissé de commentaire.Alexander L.
Nothing !!! service man was excellent!! went above and beyond to make our move easy as possible need to hire more ppl like him!Carol C.
Le client n'a pas laissé de commentaire.Jack F.
Le client n'a pas laissé de commentaire.jay S.
The door store goes out of their way to accommodate and make the experience renting uhual vehicles perfect!DAVIDMICHAEL B.
Le client n'a pas laissé de commentaire.Jennifer B.
Le client n'a pas laissé de commentaire.James L.
Difficult to findâ€¦ need better signsLisa K.
Le client n'a pas laissé de commentaire.Catherine M.
Le client n'a pas laissé de commentaire.Nelson S.
Le client n'a pas laissé de commentaire.Akira C.
Le client n'a pas laissé de commentaire.Clyde S.
The AC in the truck was not working but that was explained to me before I rented it. The customer service person was very helpful and niceMICHELLE C.
Le client n'a pas laissé de commentaire.ronald S.
Le client n'a pas laissé de commentaire.Tim B.
Le client n'a pas laissé de commentaire.Nicole M.
Le client n'a pas laissé de commentaire.JANET S.
Left front tire of car hauler was balding and needed to be replacedJack G.
Le client n'a pas laissé de commentaire.Alyssa W.
Tell him thanksAndrew I.
Great experience, trailer was ready on time, and I had no problems with it. Owner was very professional and helpfulBilly B.
Le client n'a pas laissé de commentaire.Dennis V.
Le client n'a pas laissé de commentaire.KAREN F.
Le client n'a pas laissé de commentaire.John E.
Le client n'a pas laissé de commentaire.FREDERICKJ S.
Le client n'a pas laissé de commentaire.Susan F.
The 2 guys helped me attach the trailer and were awesome. Taught me slowly how to hook it up and make sure it was working.Dawn D.
Need GPS on Cargo TrailerEARL P.
This was a spur of the moment rental and it went incredibly smoothly. Couldn't ask for better service. Absolutely helped me in a pinch.Anthony T.
The customer service at this location is top notch! I needed multiple rentals for a one-way move. The rep was extremely knowledgeable and helpful, especially when my rental included an auto transport. I would highly recommend using this location.Michelle D.
Don't change a thing; this was my best U-Haul experience to date.William E.
Le client n'a pas laissé de commentaire.John W.
Location was fine. Pick up was very hard. Truck had no radio, or air conditioning. Very disappointed in the truck.John V.
Closed trailer leaked. All contents wet on arrival.STEPHANIE H.
Pickup location was change now instead of driving 10 min to pickup I drove 40 min away better location pickup especially when made reservation 3weeks aheadJohn B.
This was a very easy process, online reservation, did the fast check in by uploading my information and drivers license. The clerk at the shop was very relaxed and explained everything. I was VERY happy with how the day went!James M.
Le client n'a pas laissé de commentaire.Cynthia T.
Le client n'a pas laissé de commentaire.TINAR G.
A larger sign out by the road. We drove past the first time.BARBARALYNNE D.
Le client n'a pas laissé de commentaire.Madeline N.
Not switch pick up location n not tell anyone and then being told â€œthat's on youâ€ from customer service. The place i was sent to was way better but won't be using uhaul again. Will consider Penske even if it costs more.SEANTHOMAS T.
Le client n'a pas laissé de commentaire.Michele J.
The employee there was excellent and very helpful with getting the trailer hitched and ready to go. Merci.James M.
No one was ever there. Tried to complete the checkin on line, that didn't work. I called the door doctor the day before telling him I would be dropping the truck off at 8 am in the morning. Followed the instructions on line on where to park.Denise S.
Le client n'a pas laissé de commentaire.Joe M.
Le client n'a pas laissé de commentaire.Christian B.
Waiting on hold with your 800 customer service number for over 45 min was pretty aggravating to say the least.Brett P.
Trailer was there and the person responsible for the pick-up was very helpful.Joseph C.
Le client n'a pas laissé de commentaire.ERIC E.
The 6x12 trailer was not clean inside when I picked it up. Also I reserved a 5x8 sized trailer and uhaul did not have any of those available within a 50 mile radius and neglected to inform me until the day before pick up.Dillon G.
You all have gone above and beyond my expectations!!! Very pleased and the cost was surprisingly reasonable. Thank you for awesome customer serviceLisa J.
Le client n'a pas laissé de commentaire.Douglas N.
Le client n'a pas laissé de commentaire.Brian D.
Le client n'a pas laissé de commentaire.Raymond B.
Le client n'a pas laissé de commentaire.Richard V.
Le client n'a pas laissé de commentaire.Michele S.
Le client n'a pas laissé de commentaire.David P.
Le client n'a pas laissé de commentaire.Russell A.
Le client n'a pas laissé de commentaire.brittny P.
Le client n'a pas laissé de commentaire.Michael B.
Had to jump through a bunch of hoops to do the virtual pick up. Had to wait an extra hour and a half whilst less than 10 feet from the vehicle while the u haul system rebooted. Customer service was poor and did not offer any discount for the delay, what if it was an emergency. Will not be recommending.Max R.
I needed a pickup truck to haul my boat and it was ready to go as promised. I also needed it longer than I thought and that wasn't a problem either. Very happy, will be going back. Trevor was easy to work with.Peter S.
Le client n'a pas laissé de commentaire.Karl B.
Very friendly got me in and out fast. I will definitely be a return customerDonald A.
I was not knowingly told I was being charged for 4 extra days. I was told by U-Haul when I ordered the truck and trailer unit that they were giving me 4 extra days included in the rental. I have called my credit card company, Bank of America to dispute the charge and NOT TO PAY IT. The charge is disputed.Charles C.
Le client n'a pas laissé de commentaire.Tim B.
Excellent service from Trevor!Victoria C.
Trevor was a joy to work with. Very professional and courteous! He made our experience so easy!Victoria C.
Le client n'a pas laissé de commentaire.Michelle C.
Need more leg room in the cabDon P.
Le client n'a pas laissé de commentaire.jesse V.
Make sure that customers know what is entailed in the processes to get and return trucks before hand on your site so they dont have a clue as to how long takes and for some it may not be so easy to understand. Truck was also tucked between a trailer and someone's boat and had another truck and connected trailer almost to close to get out of the parking spot, but I put it right back where it was when I was done.Moneletto E.
Great courteous service.Paula P.
The man who checked me in was very nice and helpful.April T.
Le client n'a pas laissé de commentaire.Christopher S.
Le client n'a pas laissé de commentaire.Keith W.
The vehicle was clean however the windshield wipers were really bad and the brakes were really loud so we assumed they're going bad. Half way through my moving the ABS light turned on so I checked the brake fluid and visually inspected the brakes and ABS sensor locations and everything apperead okay. It was a little concerning having brake issues with that large of a vehicle containing the majority of my possessions.Brenn S.
Le client n'a pas laissé de commentaire.Margaret M.
it was awesome they had a brand new truck for me to rent, and i reserved it right from my smart phone.Trevor L.
Private location, we didn't reserve early in the week, but all worked out. He even switched my hitch to proper "setting" for improved towing. Thank you!!!ALISON W.
Le client n'a pas laissé de commentaire.Robert O.
Car hauler was expensiveThomas V.
Don't guarantee a teuck will be available, then call the day before and say it isnt. And even though rhey tried to make it right, i was still charged the same amount for a smaller truck and trailer. No credit/discount to say "im sorry".Jamie K.
High demand weekend unfortunately pushed me to a not-so-convenient location, but not too bad overall.Scott L.
Le client n'a pas laissé de commentaire.Nick G.
Le client n'a pas laissé de commentaire.jason Z.
The office was closed so we used the mobile app for drop off and it worked quite well.Edward S.
All good... positive experience. Higlenn P.
Le client n'a pas laissé de commentaire.Trevor B.
The only difficulty I had was finding the location. Once I figured out where they were at, the service was quick and friendly. I was very pleased with the whole experience.Laurence M.
Le client n'a pas laissé de commentaire.Maritza M.
Le client n'a pas laissé de commentaire.Robert R.
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