Évaluations des clients The Pit Stop

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de The Pit Stop

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Tim F. le

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No attendant on site paid for a utility dolly, didn't recieve one, and no one to talk with

Dominique H. le

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The cashier who helped me was very rude and unhelpful . He said he didn’t know how to rent the UHUAL. He made my experience really uncomfortable and hard when I was just trying to move .

Guy trece G. le

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I was suppose to have a mileage start at 5959 (OUT) and 5977(IN) I check the report whoever put the number 5957(OUT) this are small things but you guys have to be consistent. Need to improve more.

Karl H. le

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Le client n'a pas laissé de commentaire.

Christopher A. le

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The location was not the one that i requested. Employee did not know how to rent a uhaul. It took 45 minutes and 2 calls to uhaul to get my truck. The employee just gave me the keys and didn't have me sign a contract or check the truck. The truck itself was full of trash like empty sodas and energy drinks. Then when I was loading my truck I received another call from uhaul to finish the rental agreement. It was a terrible experience.

Colin P. le

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This vehicle had only 1/4 tank of fuel. The rental paperwork showed 5/8. Nobody at location to do a pre check. The van area was filthy and the ca wreaked of cigarettes and weed. Worst customer service I've experienced at a u-haul facility.

Lee R. le

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Le client n'a pas laissé de commentaire.

betty s. le

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This was the first time I had used Uhual services and I must say I had a horrible experience. The only reason I don't give a poor review is due to the employees at the locations and I've worked for companies who get surveys so I know how it works. Honestly Uhual paints a pretty picture online as far as availability and easy access, but when I actually went to the location they were all out then I got sent somewhere else and still no truck! Their inventory system is horrible, when I finally excalated this issue they found the truck ten miles away at a random gas station then I was told the Uhual person was gone! Unfortunately not until I got really aggressive did he want to help me and it was literally him on a laptop and ringing customers up. I've never been so disappointed in a company U-Haul really dissaspointed I rather pay extra for a private company and I will be sure not to recommend to family and friends.

Quintasha F. le

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When I arrived to the puck up location no one there was trained to do uhaul transactions. The store attendant call the store manager and there was no answer, I waited for almost an hour for the store manager to call back. Once the manager call back he said I would have to wait until 3:00pm until he returns to pick up my truck that was scheduled for a 12:00pm pick up. Just so happen I was on the phone with a customer service representative for uhaul, she spoke with the store associated and he spoke with his supervisor, and finally after over an hour of waiting I was able to pickup the uhaul. I had to bring the truck back by 4pm but didn't receive it until around 1:30pm. Not to mention I paid someone to move my items and had pay extra for the extra hour I need he due to the wait I had at the uhaul location. This was the worst service I could have ever received. I was very disappointed.

cynthia s. le

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Make sure associate is pn time for reservations..associate left at 3pm..when i had a 4.45 pm pick up and was gone for the rest of the day..i was pissed and friday tired..

Charles M. le

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Le client n'a pas laissé de commentaire.

John A. le

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The truck smelled of cigarette smoke with ashes all over the floor, needed to sweep it out before loading anything. I signed up for Express pickup, only to learn the site I was referred to does not offer that service, so I needed to take a Lyft to this pickup site. Express service would be great if it worked. Employee at this site was helpful and very polite.

ALEEN D. le

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Just clean the windshield. Everything else was amazing.

Keisha W. le

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The vehicle smelled like a petting zoo, it was super filthy. I had to clean the front window to see out of them. The is a safety hazard! I can not believe it, I never rented a truck so dirty in my life. The smell never got better and if I wasn't in a short notice I would have found another rental location. They could have palce an air freshener can and cleaned the windows in a decent manner. Please check your vehicle locations for the care of the trucks, no one wants to move and be blasted with stinch of animal or whatever was in that truck.

SALVADOR R. le

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Le client n'a pas laissé de commentaire.

La Rhonda L. le

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Le client n'a pas laissé de commentaire.

Donn R. le

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Le client n'a pas laissé de commentaire.

Ernest W. le

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Le client n'a pas laissé de commentaire.

steve f. le

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Le client n'a pas laissé de commentaire.

chirin a. le

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We had the worst experience ever. I called on the phone to make a reservation and I was sent to a gas station where I'm glad I came back in one piece. I was with my husband and Dad and yet 2 men tried to come close and said stuff, I didn't listen because I closed my ears. Then when my husband was filling the gas he filled it with $17 more we asked upon returning the truck if we can get refund for the extra gas but we didn't get any help. This was the worst worst experience ever. Oh I forgot to mention that I was sent to the gas station as the ahem on the phone said. However when we got there it turned out that they close by 3:00 why were we sent to a closed place. The guy at the gas station said I will help but the priority is for every customer who comes in. It took more than an hour to finish the process. I hope you understand why we got so frustrated