Please don't change location on day of pick-up! Sadly, past 3 times I reserved a U-Haul since Nov. 2020 & again May 8 2021, my orig. location (3 miles) from my house was changed to (14 miles)from my house hours before my original reservation screwing everything up! I had planned for my move. Had to re-schedule movers, pay late fee to storage facility etc.. Then U overcharged me & when I called to get invoice resolved, was told will get a call back within 48 hours to get overcharges off. Been 4 days now, no call back & U are charging me another 38,00 $ today instead of re-imbursing the extra 50 $U charged me for first Invoice on May 10th. Disgusting!!! I'm out 100,00 $ extra dollars from U & I rented a 19,95 $ a day truck for 2 days & total miles used 11. No way it cost 150,00 $ total. Gonna have to file a complaint somehow to retrieve my 100,00 $ you overcharged me & neglected to honor calling me back to fix it. So Disappointing!Russell R.
Customer Reviews for The Portal LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Albuquerque, NM 87112
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 3h pm
- Dim : 10h am à 3h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The associate at this location was very helpful and welcoming. Will rent from this location in the future.Aaron T.
Le client n'a pas laissé de commentaire.Ann W.
Le client n'a pas laissé de commentaire.Michael D.
Le client n'a pas laissé de commentaire.Andriana O.
Brian had excellent customer service and explained everything to me. I will definitely refer all my family and friends to this Uhaul location!!!SHANNON E.
Le client n'a pas laissé de commentaire.MARTIN B.
If your going to be late call because they will cancel your reservationDevon N.
Le client n'a pas laissé de commentaire.Tandy H.
Owner was very personable and accommodating.Martin S.
Service was great. Mary was so nice, even when I called her after hours to return the truck.Kristy H.
The lady that runs the place is very nice.Thomas D.
I left a jacket that's been in the family for years in the truck i rented and they said it wasn't there so they are nothing but thieves and I WILL NEVER RECOMMEND THEM CAUSE THERE THIEVES !!!!!!!!!!!!!!!Joseph S.
Thanks for working with me on short notice. Great help and customer serviceNatasha W.
Le client n'a pas laissé de commentaire.carl C.
I originally scheduled a pick up at the UHaul location, 1901 Eubank NE Albuquerque, NM 87112. Once I got there the attendant told me they did not have my reserved vehicle. He and another attendant basically had the attitude "even though I had a reservation there was noting they could do about it." They said they would call me if a truck came in. I left the facility and I called the 800 UHaul number and a very helpful lady was able to get me a truck at another location. I really wish I had gotten the two guys names so I could write a letter to the UHaul corporate office. I was right in the middle of moving, paying movers and to go pick up a vehicle and be told "no truck and not my problem" really set me off. UHaul did give me a 50 $credit which I was grateful for but the service at the Eubank location was unacceptable by any standard.Mitchell M.
Mary was very helpful. She took care of all our needs quickly and professionally.Mark L.
When did I have serviceAngel B.
Le client n'a pas laissé de commentaire.Todd I.
I have never had a more helpful and enjoyable experience with U-Haul then I did at The Portal LLC. I will only be using this location from now on! Fantastic customer service! amazing experience!JASON M.
Very friendly and helpful. The process of renting and returning the equipment was quick and easy. Would definitely use them again.Susan M.
Le client n'a pas laissé de commentaire.Edgar S.
I reserved the truck for four hours and was called and told I only have 3 hours for the rental. Everything else was a great EXPERIENCEDevon N.
I was unable to check-in online. For some reason the uhaul website would not recognize my location services and there was not a way to bypass that screen. I had to drive to another location to inform uhaul of the issue. It was extremely frustrating.Melanie V.
Le client n'a pas laissé de commentaire.Stephine C.
Le client n'a pas laissé de commentaire.Leonard M.
Le client n'a pas laissé de commentaire.David L.
Put up a bigger sign, almost couldn't find him.Frank H.
Professional, friendly service. Equipment was clean and in great condition. Made for an Excellent experience.Kenneth P.
Le client n'a pas laissé de commentaire.Anselem U.
Truck was HALF full of fuel which then forced me to play a guessing game of how much gas to put in the tank. I got nickle and dimed and it won't happen again! Rent your trucks out with a FULL tank of gas then people can simply fill it up before returning. I will NOT be renting from UHaul again.CURTIS L.
Le client n'a pas laissé de commentaire.DAN M.
Le client n'a pas laissé de commentaire.David V.
An elderly woman tried to tell me not to lock my truck up and spare her the hassle of locking up the key. I didn't trust her because she looked like she could be trusted. It was an odd situation because she was waiting in the wings. Maybe someone could keep watch and make sure nothing shady was taking place at the uhual mobile rental stations. Great concept, but if someone overly trusting came along and just handed the keys off to a stranger, things could go south quickly. Other than that, my experience was flawless. Once again, a great concept.Sean M.
Le client n'a pas laissé de commentaire.James A.
Le client n'a pas laissé de commentaire.Barbara H.
Person was very disorganized.Grace D.
Le client n'a pas laissé de commentaire.ERICWILLIAM M.
Service was excellent and friendly and the truck was incredibly niceReanna S.
Le client n'a pas laissé de commentaire.Candy H.
Le client n'a pas laissé de commentaire.Cynthia S.
Le client n'a pas laissé de commentaire.Kassidy C.
Le client n'a pas laissé de commentaire.KC W.
This is the first time used uhaul service and Mary the uhaul clerk she was so helpful , me and my Was so happy she did her best and she provided a good customer service . Definitely I recommend UhaulIkram T.
Le client n'a pas laissé de commentaire.Jason K.
When I finally got the truck, it was clean and worked well, but getting things was terrible. â€¢ The computer went down and though there was a truck in the lot they would not rent it to me. They would not even sell me boxes. A nearby U-Haul agency had the same Computer problem but was able to rent out trucks and sell me boxes. â€¢ when I got the truck it only had a quarter tank of gas. What happened to rent it full, return it full? â€¢ there was no key drop off â€¢ initially they added 1000 miles to my travel. When I objected they did correct it. Incompetency at the shop cost me more than 100 miles of extra travel, and hours of extra time during a very busy part of my life.Garth R.
The one thing I didnt like is when I first ordered it asked for my ID number, which is fine, but during pick up it asked for it again and basically made me re apply which took forever. Then I had to wait for someone to verify all while I had a deadline to get my stuff out. It would be nice if you could make it so everything could be done prior to picking upJonathan B.
Very professionalNorbert B.
Le client n'a pas laissé de commentaire.Erika R.
The passenger mirror was cracked and needed replacing which made it semi difficult to use the mirror driving across country. Other than that. Everything exceeded my expectations.Dean K.
The price on the truck or van is different from what the renter will finally pay! I paid almost 52 $plus a trip plus gas while the sides of the truck or van says 19,95 $. So I feel like I was tricked. Merci.Daudi M.
Know the system Vehicle needed alignmentRachael P.
Le client n'a pas laissé de commentaire.Todd S.
There is NO key drop off at this location - literally the only location Ive seen in the country without one. I was waiting in the parking lot for over 1 hour 30 minutes waiting for the manager to call me back or for U-haul customer service to pick up. Nothing. Then the manager had the audacity to give me a call the next morning to tell me that it was all my fault that he was missing out on a rental. This was the most infuriating part of my trip by far. Would NOT recommend this location to anyone.Rosie R.
Very professional and helpful.Curtis C.
Mike and Mary were very helpful in my time of need. Amazing customer service!!!Matthew S.
While it won't improve service per se, as a public service, UHaul might consider giving out face masks. I'm on a board of a hospital and I believe that our politicians have sent mixed messages, some have been slow learners and confused freedom issues with science and health matters about what we can do you remain save, and a mask, properly worn, is a key tool that should be strongly encouraged.Thomas S.
The manager was fantastic because he accommodated our schedule, even though it changed multiple times. When we finally had a solid move date, the truck was ready for us.Kimthoa H.
Great service and friendly staffJames D.
Great service and convenient location. I forgot what hours I could return equipment so highlighting that may help others in the future (currently business hours can be a moving target). Thanks again and we'll see you soon!Wesley B.
Le client n'a pas laissé de commentaire.Quentin G.
Due to Covid 19, office not open to public. Parking lot not set up large truck drop off. Mary was very efficient and pleasant.RUTH L V.
Because of Covid 19 no access to office. Outside parking area not set up for large truck drop off.Ruth V.
Rental was ready and service was fast easy and very courteous will use againDAVID C.
The store was dirty, disorganized , the lady added an extra day, which we did not requested, we asked her to take it off, she said, it was not possible, she was not clear about how many days was the rental, even I showed her a printed contract, she keep saying I can only use it for 5 days. I dont even wanted to talk about how impossible was to get the hitch install, Took a month to arrive, every time I called the Store on Central Avenue, they lied on when will arrive , after 28 days finally arrive, they even said the tracking number from FEDEX they were unable to track the hitch shipment, This was a nightmare, I do not recommend the store on Central Ave. Only Brenda was nice to me, everybody else there was very unprofessional. Do not do business with them.Luis M.
Honor a reservation when it is madeDon J.
Superb customer service. Wonderful ppl.Donald M.
Le client n'a pas laissé de commentaire.Joseph B.
This location is a smaller family owned business. They are incredibly helpful and friendly. Before I had arrived in Albuquerque, my destination, they had already texted me a map to their location and offered any help I may need upon arrival at my new home. Very personalized service!!TRACY M.
Le client n'a pas laissé de commentaire.Brian P.
Great customer service. Friendly people.Brian C.
It was a shopping center parking lot with 2 trailers and no U-Haul sign to figure out where the office was. They were very disorganized.Mark L.
They were very friendly and helpful, best experience yetOscar N.
Le client n'a pas laissé de commentaire.Keith P.
I set up mobile pick up. I was texted by a stranger who gave me the wrong address. I then drove to 3 locations with my family and when I got there it took two hours to check out. Not only did I set mobile check in, I prepaid, and for some reason I had to give my card again. I know have double charges on my card and my balance is limited prior to a birthday trip. Finally, I couldn't drop off at the originally selected location; and spent 29 minutes on hold waiting for a uhaul rep to answer to then give a location with a different number. Wait there's more! The original location for drop off no longer exists or had a valid phone number. I would rather spend 2 grand on A POD then use U-Haul and drive 30 hours in a miserable truck that doesn't have leg room or convenience or mediocre shock protection, with a gas tank that for some reason takes 32 minutes (I timed it) to fill the tank to full than to rent here again.Wendy H.
Le client n'a pas laissé de commentaire.Tom D.
This was the worst service ever! UHaul is not worth it!Diana E.
Le client n'a pas laissé de commentaire.susan S.
Nothing regarding the pick up or drop off. Both went seamlessly. My complaint is, you charge for something that is priced with excessive mileage, you rated my trip at 2200 miles, when it was 1800 miles. I returned it 3 days early, and no credit offered.William G.
Le client n'a pas laissé de commentaire.Loretta V.
Long wait timesShannon S.
Le client n'a pas laissé de commentaire.Dennis W.
Very friendly and gracious.Malcolm G.
Le client n'a pas laissé de commentaire.Donna G.
The mobile guided pickup is an ideal tool in these crazy Covid days we live in.Christopher B.
Le client n'a pas laissé de commentaire.anna P.
Le client n'a pas laissé de commentaire.Edgar B.
Keep it up. Great job! In that location Customer service is the bestArnoldo A.
Excellent Service all around. Very friendly and helpful. Everything one could ask for.Martin S.
Le client n'a pas laissé de commentaire.Mary C.
Brian & Gail were extremely helpful and personable, and their customer service was excellent. Fortement recommandé!Dana T.
After getting lost, we ended up at the wrong uhaul location pick-up on central and juan tabo, got there and the gentlemen didn't seem to want to help us transfer our reservations, sooooo we decided to stick with the uhaul location on our reservation, im glad we did because Brian was very helpful, recommended the right truck and made sure we paid what was entitled.... thank you for making our Uhaul experience fabulous!!!Tina W.
Did not have the key in the back .Owner had it in his deskDavid W.