Le client n'a pas laissé de commentaire.Nikki P.
Customer Reviews for The Rustic Roost
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.MICHAEL S.
Answer your phone at 7 pm when a customer calls for helpJoseph D.
The location in down town was advantageous, so comparing the small location to others wouldn't be fair.DAVID T.
This place was super tiny and there was basically no where to park a 26' truck. This would have been a fine location for other sized trucks but you need to make sure you send the biggest trucks to other drop off locations in Colorado Springs. Parking the big truck at this location for drop off was a nightmare. The woman working there was very nice.jake W.
Le client n'a pas laissé de commentaire.MATTHEW R.
Le client n'a pas laissé de commentaire.Michael R.
Terribly difficult to get a hold of.Aviana E.
Le client n'a pas laissé de commentaire.RICARDO Z.
Le client n'a pas laissé de commentaire.WILLIAM HOWARD C.
Small space in a congested area but great service. All was ready to go when I arrived and were very patient when I had to scramble to find my hitch. Great service.RODNEY JESS W.
Le client n'a pas laissé de commentaire.Mike Y.
Small and overcrowded lot.CHRISTOPHER S.
Le client n'a pas laissé de commentaire.JAMES C.
Le client n'a pas laissé de commentaire.KENNETH H.
Le client n'a pas laissé de commentaire.RODGER C.
Helpful and pleasantGlenda H.
Le client n'a pas laissé de commentaire.YALITZA G.
I had to drive around 2 wild fires and got charged for extra miles. I assume they would hAve preferred me not to drive through the closed highways but still were happy to charge me an extra 185 $. Do not recommend.Rebecca L.
Your online customer service sucks. Worst I have ever had with your company.DAVID B.
Le client n'a pas laissé de commentaire.ERIC K.
Le client n'a pas laissé de commentaire.JOEL M.
Le client n'a pas laissé de commentaire.SETH O.
You have a flaw in your system. You changed my pick up location without proper follow up. This change should have been made at first contact. You trapped me into an over 4 hour detour. Unacceptable. I've used Uhaul for 40 years. Never had this problem before.MYLES R.
Le client n'a pas laissé de commentaire.THOMAS E.
I was confused initially as there were no signs indicating I could rent my uhaul there. Also the truck was so close to the others I couldn't walk between them. I was worried about pulling out of the parking lot. Otherwise, friendly employee who pulled the truck out for me and was very professional.REBECCA B.
Excellent service! Quick check in and check out process. Super friendly staff, and very clean equipment. Will definitely recommend to others, and use this location again!Tad V.
Le client n'a pas laissé de commentaire.Gregory H.
Mirrors didn't adjust and windshield wipers just smeared rain across windshield making it very difficult to see.Kevin G.
Doesn't open until 10, so plan on 24/7 self checkout. Truck didn't have our furniture blankets, but we were able to get them.Stacy C.
Le client n'a pas laissé de commentaire.MELVINA B.
Le client n'a pas laissé de commentaire.MICHAEL T.
Le client n'a pas laissé de commentaire.ROSLYN B.
They didn't have good wifi, and were just a little disorganized. It was ok, just average. Easy to get our stuff, just didn't seem to know how to help.SUZANNE G.
Le client n'a pas laissé de commentaire.TERESA G.
Le client n'a pas laissé de commentaire.VICTOR Y.
Le client n'a pas laissé de commentaire.James H.
It was okay and staff was friendly and provided positive assistance.WILLIAM S.
The unit wasn't ready on time Trash and dirty boots left in Gas light was on when received Was returned that way and still charged??? No credits were given for all the inconsistenciesDanielle P.
Le client n'a pas laissé de commentaire.Anthony S.
Le client n'a pas laissé de commentaire.CHAD S.
Very hard to get into and out of. The young lady there was very polite and friendly, however.ALDON G.
Very nice people and very helpful.CHRISTIAN R.
Have better marking for where to drop off the truck.Casey B.
I wouldn't recommend anyone come here because Jason Osteen will scam you. Showed me I'd be charged 71 $then I get the email receipt it's 91 $. I showed him the gas when I picked up at the location and he STILL charged me for the gas that I didn't use. He said â€œif you don't pay for it I have toâ€. Couldn't even explain the 71 $charge. Extremely rude. Saw I had my family with me and took his sweet time training someone. I had to spend 40MINS on hold to get in touch with customer service at UHAUL and guess what? They had to refund me for Jason's mistake. How are you training someone and you don't even know your own job? Worst customer service and they WILL SCAM YOU, check your charges and wait the 40MIN to speak to someone or they will get over on you. USE any other truck service if you can because UHAUL IS A SCAM. Exactly why they refunded me over 100 $because the employees are more concerned about money and not what's right!DEAN T.
Le client n'a pas laissé de commentaire.STELLA G.
Drop the trailer off early which was convenient but I did not go over my mileage use on this vehicle and we returned the fuel gauge line was right at next to full - trying to charge me an extra 123 $is a scamMIKE B.
Le client n'a pas laissé de commentaire.MEMORI H.
Loved the people running the shop! Such great vibes and made our morning and relieved our stress :) Thank you to the lovely couple.Ravyn P.
I rented a car dolly to pick up the car I am towing back to Colorado Springs from Lamar Co. I went to hook the dolly and found the strap on the left side was too short. It looked like it had been cut off. I had to jerry rig a strap from my Truck to fasten it down.JOHN R.
The van was dirty and not filled with gas when I got it. The windshield wipers were old and streaky. I was refused a refund the day I didn't use and this location didn't tell me I would be charged for a day I didn't need. Very poor experience unfortunately.MICHAEL T.
Le client n'a pas laissé de commentaire.JAMES P.
I requested furniture blankets and received none.Jade R.