Customer Reviews for The Second Hand Store
(U-Haul Neighborhood Dealer)

34 évaluations

9617 Cincinnati Columbus Rd   West Chester, OH 45241

(513) 342-1156

Heures

  • Mon–Sat
    De 10 h am à 7 h pm
  • Dimanche
    De 10 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/2/2022 - 7/31/2023: Fermé

Services dans cet établissement :

Pour nous contacter

(513) 342-1156

9617 Cincinnati Columbus Rd
West Chester, OH 45241

Services dans cet établissement :

Heures

  • Mon–Sat
    De 10 h am à 7 h pm
  • Dimanche
    De 10 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/2/2022 - 7/31/2023: Fermé
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Truck shouldn't be on road .they had to put three quarts of oil and one quart of transmission oil in it .vibration bad when driving wouldn't go past 52 mph tires out of line . The young lady at the store was super nice tried to get us another truck.

Keith T. 
Évaluation :
5

The lady at the drop off location was really nice and she was a blessing she handled all my questions that I had and had no issues helping me out whatsoever

Jessica M. 
Évaluation :
4

My original quote was placed at a different store. Location was changed because this location had the 15' truck that I needed. Only reason I can't give 5 stars is I feel I was overcharged. When I booked the quote at the original store, it included the basic level of insurance ($14). When I picked up the truck, I was told I didn't have insurance and recommended I add it, for an additional $28. I reluctantly added, because I needed to get moving. I've contacted Uhaul twice since, to discuss what I paid for my order, but so far to no avail, as I cannot get a response or a call back.

Eric T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Subodh G. 
Évaluation :
4

I did not get the name of the woman that helped me, but she was very friendly and helpful.

Brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madison K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

teresa P. 
Évaluation :
5

Everything was smooth in our pickup of the 15' truck. Misha was very friendly and helpful. It was a nice day so we were fine walking over to the truck but I could see it being a bit of a hassle if it was raining as the trucks were not located right outside the store due to the parking lot configuration. Not a big deal though.

jennifer L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trent H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim K. 
Évaluation :
1

location closed and boxes moved down the strip mall

Douglas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason M. 
Évaluation :
5

Easy drop off. Lady who help was very helpful and nice

James R. 
Évaluation :
1

I returned the truck with 1/4 tank of gas as instructed. A day after dropping the truck off I received an extra bill of $66 for gas. I tried to call this merchant and got a voice mailbox that was full. My only recourse was to dispute the additional charge with my credit card company.

Sam M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve J. 
Évaluation :
2

The location was closed. I drove past an open UHaul location to get to this location. Would have been much better to have me drop the truck there. It was on Reading street.

Scott H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chris R. 
Évaluation :
1

Absolute disaster. Was sent to the wrong site and the second site was closed. The owner finally came in 45 mins late and we were 1 and 1/2 hours behind. Nothing but a “sorry” then when we got to Tennessee the truck my daughter had reserved was not there. We could not load that night and put us another 4 hours behind. Again, no real help. Had a phone person hang up when I suggested I-haul make it right. Spent almost 2 hours on hold waiting for non existent service. Terrible from start to finish. Rented a Penske truck and was smooth with virtually no waiting on the phone. Will not be back to u-haul. Never wrote a review like this before.

Kenneth M. 
Évaluation :
2

had a hard time fiding the dropbox with the crap covering the lock box. a joke

Howard C. 
Évaluation :
5

The manager was wonderful and accommodating with my stressful move, was able to rent to me at the very last minute because another location cancelled on me. She did everything she could to get us moving fast and early.

Emily S. 
Évaluation :
1

They were closed when I arrived. Took forever to set up mobile pickup. Very unprofessional and over priced!! Will not use Uhaul in the future.

Kenneth W. 
Évaluation :
4

Good job

ross W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Serhii Y. 
Évaluation :
3

Truck not ready (man literally under hood checking oil), delayed pick up. Latch wouldn't close. When I drove TWICE a person stopped me to tell me the ramp was coming out because the door opened. This delayed pick up and getting to my destination bc I took it to another Uhaul to fix the latch. They said it looked like someone must have damaged it but they were able to shut it with a rubber mallet. (When picking up I was told to take it somewhere to fix or use duct tape. ) Then I was overcharged by $42 for damage coverage which was waived by me. Also the gas on contract was 3/4 in tank vs the half it was in reality. (That's a $50 difference to fill!!) I brought the truck back a day early because the latch wasn't secure and opened up while driving it again. Just didn't trust it to load and unload furniture with a door that would open. Driver door doesn't shut all the way so a lot of air coming in making noise. We usually have great luck with uhaul. This is not it.

bunny O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dyrk V. 
Évaluation :
5

i reserved truck 3 weeks prior for midfketown ohio at 8am, i had to get the truck in west chester at 11am, do better.

casey M. 
Évaluation :
1

Store was supposed to be open, but wasn't. Right side tail light was out. Had to go to other location to get supplies we ordered.

Kristin L. 
Évaluation :
3

Store was closed. Used Truck 24/7. Had to call the 800 number to complete the pick up. Rep was TREMENDOUS and walked us step by step thru the process.

Kevin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phanindra A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dallas P. 
Évaluation :
3

The mobile drop off was great except the key drop wasn't quite as obvious. We ended up putting the key in the mailbox drop.

Nathan G. 
Non les évaluations ont été soumises pour cet établissement.

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