Nothing , the person who helped us was friendly and very pleasant. Would highly recommend Amazing service
Maygan M
Customer Reviews for The Security Store Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The truck smelled like urine. The application did not work so we had to keep the truck until Monday when the location was open That cost me an additional day and insurance which is not right because the U-haul app was the problem. The location was great the staff helpful.
Vanessa FFirst thing why is Company not checking to make sure construction debris is cleaned out of cabin.Also of you followed ALL of the guidelines why do you still have Xtra fees???
Charmaine HTwo days before my pickup I change my reservation from a 15ft - $2 100 to a 20ft - $3 800 YOU REALLY SHOVE IT UP MY ASS!!! Is this a good business model?
AARON CGreat customer service, he was nice and friendly
ebony sAll's was well when I came there, and I will do it again if or when needed.
JANET CRien
Charles PThis location need to explain better on everything. Was my first time renting a U-Haul van . They just ask for your credit cards and they know how swipe but not anything u need to know . I understand everything is on paper but for some people is better to tell in person. I didn't know how anything works.
Patrick AExcellent service and super fast . Crew made it easy for us . Merci
ROMEL MMisinformed about my rate and ended up spending more money.
Tylik SThe truck broke down. The transmission blew. The truck had to be towed the last 117 miles to its destination. U-Haul did the right thing by towing it but that truck should never have been allowed off the lot.
Elizabeth MI have rented several times from this location and will be renting again. The manager is courteous, friendly, and professional! Excellent experience and would recommend this location to anyone looking for great service and clean trucks.
Rose MLocation had very little available. It was difficult maneuvering the truck out of the small lot. Didn't even look like a U-Haul site as indeed it wasn't. It was a store that sold toys.
tara HVery friendly staff with alot of experience
Devaro OVan was filled with cockroaches. Disgusting. Had to throw away all of my belongings and clothing i had in van
BRIAN MThe only thing was the service connection was bad.
kiinard GImprove the app. I had a difficult time checking in through the app. Thank you.
Miguel HNew computer systems. Very slow system. But overall good place to do business at.
JAMAL MAgain. Very quick and easy. Staff were very nice.
Lorna LEverything
MARCELL CMake after hours return a little simpler
CHARLETTE FVery unprofessional, no help at all when the truck wouldn’t start
ronny pCustomer service is excellent. A very nice staff
doug bEverything was great
Alice P♥️♥️♥️
FELIX RIt would be nice to have a brighter light in the yard at nights. It was a bit after nine and I wanted to check in the truck; but being alone and a woman's at night I did not feel comfortable doing so because of the lights, being so dull in the yard. having to stand outside alone while checking in. Everything else was ok.
DATHL Mwhen returning the uhaul, make the process less time consuming. Several times I returned truck and wi-fi was an issue or the uhual site is down. Picking up the truck on the mobile app is easier. Dropping off truck should be similar process.
Dionne LExcellent Service , Great Customer service and service was Fast . Thanks Guys at The Hobby Store
Mahendra MLove this place!
LIRON ZExcellent
JORGEA CImprove customer service.
Billie-Jo OBest location I’ve ever visited. Great people!
LIRON ZFind Different People Who Care I Couldn't Download A Link To U-Haul And Immediately They Told Me They Couldn't Rent Me A Truck. Get A Better System For Customers That Can't Afford A Samsung Phone Like Me . U-Haul Sucks, I'm Telling Everyone Not To Ever Use U-Haul.
John CMy name is Noel Hunter, I live in Queensland Australia, you obviously have screwed up your customers email address with mine
noel hCheck in was smooth and without incident. They were understanding when I called them to say I'd be late in returning due to weather conditions.. overall a good experience.
Ana Rkeep up the good work that your guys are doing 👏
TYRONEM FExcellent service à la clientèle
SHERONIE DVery professional
Atta AOver charged
Latchman IGreat location
LIRON ZVery happy at this location. I recommend
LIRON ZGood people
LAVERNE BMy bill was a disaster. Jason didn't handle the situation correctly. No one was willing to go above and beyond to resolve the issue. Terrible customer service. Never again.
Dezanza FThere internet was down due to an unforseen circumstance but everything worked itself out. I was able to get the move done in record time!!! Thank u soo much exceptional service will definetly use the services again and highly recommend.
Nathalia CMy experience at this location was great. Their customer service was great.
Tracey SThey are not friendly minded & they didn't know how to handle the customer. In one word this lock is worst.
mohammad iI didn’t receive a receipt in the email as promised, nor the balance refunded back to my account.
DENISE mI used the self check in option so I didn't go inside but the parking lot was full, we had to park it in the driveway going into the location. Otherwise it was a very clean parking lot.
Amanda SMaybe you guys can offer discounts and other incentives for regular customers and discounts in accordance with distance.
MICHAELLEE FI was satisfied in all areas
Vedella AVery nice service
ZINAL ENo furniture dolly on site. Despite having one in my cart. When I told the man he laughed at me and said you would've went somewhere else over a furniture dolly? Had to throw out two pieces of furniture never going to Uhaul again. Only Home Deport moving forward
Sandra IVery rude and racist attendant.
CHARLENE GExperience was above average, but he didn't have furniture dolly in stock and I had to take an appliance dolly. It was also difficult to get internet service to upload license and info for uhaul website inside the store if you had tmobile. You had to go outside to get a connection. This was quite annoying and was not his fault. They should contact tmobile to ask for a check of tower availability in the area because it can affect this business.
rennetta rUnsafe truck. Door wouldnt close. Did the job but needs updating
Frank CTo Jason (I believe is the correct name): I received great service at this U-haul location as well as on the telephone. They are professional and amicable. No pressure and kindly answered questions as it was my first rental. The van was clean, ran well and economical with the gas usage. I have only one negative; corporate should install wi-fi inside the building so that customers can complete the rental process inside as it was difficult to do outside the facility. Otherwise, 114 Yonkers Avenue and Jason represented U-haul very well. I plan to use them any time I need a rental. Rose Martinez, recent customer
ROSE mGreat service
Liron ZThe self-service check-in needs to be improved. I was overcharged because I thought I completed the process because, in the end, It said thank you, There was no indication that the process was not completed.
Huriya lThe Store understood my moving needs.
Anthony GVery dark sketchy location, left truck over night and they didn't even bother to look into their records for previous damage photos prior to me renting this vehicle and tried to bill me an additional $311 on top of my charges. I never received a phone call about the charges only a email already billed and taken from card left on file. Had to call the original Uhaul location where I rented from and they had the damages listed prior, be careful with these scammers at this location they will try to charge additional without doing the legwork to see if damages were already there!
Erica JThe lot was too small. Had to squeeze the truck in it
David GKeep up the great work
DEBORAH S