No one was there to meet me. The instructions said to call upon arrival at St Thomas, but no one answered the phone or showed up. I have no confirmation, despite using the mobile site to complete return.Tara S.
Customer Reviews for The Shipping Department
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
When I dropped off the truck the salesman could not be bothered to help me. He simply said put the keys on the desk and walked away.Wesley H.
There were sunflower seeds all over the floor behind the seats and on the passenger seat. Ones that someone had chewed and spit out. The windshield wipers need replaced and their was no windshield washer fluid available which was a real issue when driving through heavy snow squallsNeal M.
Le client n'a pas laissé de commentaire.MARLIN W.
The truck had something that looked like dried blood, down over the engine cover inside. It shifted very hard and needs aligned badly. It got the job done.Peggy T.
Le client n'a pas laissé de commentaire.Dorothy K.
They were closed when I arrived. The only thing was I couldn't return the uhaul on my phone due to the cell service at this location. Then when I got service I needed to have my phones gps share the location. I couldn't return it myself.Ryan D.
Le client n'a pas laissé de commentaire.Douglas T.
Great service. Reliable EquipmentNicholas S.
Le client n'a pas laissé de commentaire.Terry N.
I had to call costumer service for drop off and everything was chaos, I hope little easy to fix problem be nice.John W.
Good Truck and Great Service!!Robert R.
A Real PleasureThomas U.
Le client n'a pas laissé de commentaire.Norman B.
Le client n'a pas laissé de commentaire.Rex L.
Le client n'a pas laissé de commentaire.Wesley H.
Le client n'a pas laissé de commentaire.DAVID P.
Very friendly folksLewis A.
Le client n'a pas laissé de commentaire.Victoria F.
We did the online check in and found it cumbersome at first. I had an iPhone and it was hard to maintain a connection and had to attempt it twice. We eventually were successful and it was okBonnie L.
The owner was wonderful at this location. Highly recommend. He even hooked up the trailer and checked all the connections and lights.Tammy M.
Le client n'a pas laissé de commentaire.John H.
Le client n'a pas laissé de commentaire.Nancy L.
Le client n'a pas laissé de commentaire.Jerry G.
Le client n'a pas laissé de commentaire.David M.
Le client n'a pas laissé de commentaire.Melvin H.
Reserved online and my choice was not available anywhere in the area. Had to settle for a larger trailerNorman B.
The gentleman that checked the truck in was very professional and helpful. He made sure that I didn't have any other concerns or issues.Charles P.
Le client n'a pas laissé de commentaire.Arthur S.
Le client n'a pas laissé de commentaire.Conrad C.
Awesome service!Tori H.
Customer Service at this location is great...they go out of their way to help in any way they can!!William A.
Le client n'a pas laissé de commentaire.Sarah L.
Le client n'a pas laissé de commentaire.Wendy S.
Le client n'a pas laissé de commentaire.Jeffrey M.
My experience was great. They did a fantastic job taking care of me and even stayed after hours to wrap things up for me when things went wrong with my first truck. They deserve the highest rating for their service and willingness to work with me.Andrew S.
Great Folks! Fast Checkout!! I will recommend all my friendsFrank W.
Le client n'a pas laissé de commentaire.Jerome H.
Excellent service!! This location really went over and beyond to make sure my experience was great!!! I'm not sure what they could do to make it better. Excellent!!Elizabeth M.
Le client n'a pas laissé de commentaire.Leah B.
Great customer servoce and friendly. Thanks!Samuel V.
Good People, Very ProfessionalJulie M.
Le client n'a pas laissé de commentaire.Candice S.
Everything betterSixto Iben A.
Le client n'a pas laissé de commentaire.Steven M.
Le client n'a pas laissé de commentaire.Cody S.
The truck had way too much play in the steering it was a scary experience due to the drifting of the front end.Veronica M.
Le client n'a pas laissé de commentaire.Julie M.
Everything was wonderful.Patricia H.
Le client n'a pas laissé de commentaire.Daniel P.
Excellent service à la clientèleLisa E.
Everything was great! All of the agents were knowledgeable and helpful. I will definitely use them again! Great Job!!!Evie A.
Le client n'a pas laissé de commentaire.Matthew F.
Similar to my pick up location, wifi was not good where I dropped off after hours. I had to keep returning to my car between each prompt to connect with my blue tooth. As an older person, I do not think this app is is very user friendly.David A.
Le client n'a pas laissé de commentaire.Brady D.
Good Price and ServiceCarl K.
Even hooked the trailer up for melee M.
This was the best U Haul Rental experience I ever had. John Keck was very professional, explained all of the information in a way that was easily understandable and very helpful. I would strongly recommend this U Haul rental facility to anyone. It was beyond great, it superior. Thank you Mr Keck and U Haul for going above and beyond. I will definitely use this facility for all my rental needs, Sincerely, Robert F. GoldenRobert G.
Very Professional, Couldn't ask for betterDavid J.
Le client n'a pas laissé de commentaire.wendy M.
Nice Peopledonald B.
Le client n'a pas laissé de commentaire.Jamie K.
The person I dealt with was very nice and helpful. I decided the original truck was going to be to small and he quickly managed to get me in the next size. Very happy with my experience.Gary R.
Couldn't ask for a better experience.Aaron B.
Correct software error. Got charged for equipment we didn't use. Was told computer wouldn't let them remove dolly and blanket charge. Trying to reimburse us. Haven't heard anything yet.David R.
Easy to get in and out.Paul K.
Le client n'a pas laissé de commentaire.Dwaine H.
Le client n'a pas laissé de commentaire.Kevin P.
Issues with lock box to obtain keys. Owner was super fast about coming over to help. Great stop.Grant S.
This was a disaster from the start. I was told I was being given a 26' truck in place of the 20' I reserved for the same price. Didnt happen. Then the order was split up to two different locations that were 25 minutes apart. I was not shown how to hook up the tow dolly and had to figure it out. I will NEVER use uhaul again!Aimee B.
Le client n'a pas laissé de commentaire.Lois H.
Le client n'a pas laissé de commentaire.Raymond W.
Le client n'a pas laissé de commentaire.TATIANA M.
Le client n'a pas laissé de commentaire.Ruby A.
Le client n'a pas laissé de commentaire.Nicole H.
Le client n'a pas laissé de commentaire.Robert H.
Yes I reserved a 20 foot truck Friday night to have all day Saturday . The uhaul associate that helped me only scheduled me to have the truck for less then 10 hours. She had me to return the truck at 3am..... was this helpful no. We moved one big load and now this week end we are moving again. Thanks uhaul. Even the guy commented that "uhaul did you dirty".Melissa P.
Did not have furniture pads that were ordered, refund was given just had to use blankets for the furnitureJason F.
Very professional customer service and helpful.Robert M.
The checking out process was hard due to lack of Wi-Fi connection. However, when we brought the truck back the attendant was nice and check in went betterMark M.
Le client n'a pas laissé de commentaire.William S.
Le client n'a pas laissé de commentaire.Terry R.
Nothing friendly employeesDonald J.
The check in process online is difficult and wasn't working properly so it took us an hour to finally get checked in. No one answered when I called the main U-Haul number. The gentleman who owned the facility was kind enough to extend our time to have the truck. Brakes were not very good.Gretta C.
no problems would use again.James J.
Le client n'a pas laissé de commentaire.Cindy R.
Le client n'a pas laissé de commentaire.GREGG C.
There was no one at the location when I went to pick up my truck. I was to pick up at 8am and after spending an hour on the phone with Uhual I was told the key was under the truck seat.Michael W.
Great experience and very helpful staff went above and beyond expectations! Wishes we would've hired the helpers but were too strapped for cash! Thanks for all your help Aaron at 4087 Lincoln way in Chambersburg.Jacob D.
Le client n'a pas laissé de commentaire.Michelle P.
They guys in there were very helpful and polite would definitely use them again for a uhaul rentalJoshuah K.
Le client n'a pas laissé de commentaire.Roy G.
Le client n'a pas laissé de commentaire.Nathan K.
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous vendons des centaines de produits qui facilitent les déménagements!
We have the largest selection in the industry!