Évaluations des clients The Shipping Place

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de The Shipping Place

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Kirk M.
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It wasn't at location. I was not notified.

TEDDY L.
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During online check in I had no idea about assurance procedure so I was struggling to find two people you can call. It would have been nice if you can give people a heads up on that so they can arrange for someone to pick up their phones. Also, the rep said I can use my passport as well, but who carries their passport on their way to pick up a moving truck? A heads up would have been great. I didn't get the size I wanted. The size I wanted was there at the pick up location but I was told there was none available. That was annoying.

Kayibanda D.
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customer service was great and I was very happy with the service overall.

Damon G.
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Joyce and Jeremy @ the shipping store were very nice. truck needs a little more power put "return truck" button on myuhaul.com even if i'm not currently located at the rental return site. feel free to contact me for clarification: damongoldsworthy@gmail.com ... 910-874-8643

Bryan R.
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Doing the online check out....I waited for 54 minutes for my pickup to be approved. This is extremely frustrating. I'll be using a moving truck again in a few weeks and makes me think I should go with another company.

Zeeshan B.
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Le client n'a pas laissé de commentaire.

Joseph S.
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For starters this location was not where I was originally told to pick up my truck. And I had asked for a furniture dolly but not only was one not in the truck I was charged extra because I used the utility dolly. I was charged for a piece of equipment that was not there. And despite challenging the charge online when I returned the vehicle it seems to have been ignored. I will probably not use uhaul next time I need to move furniture.

Tenisha C.
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The lady and the gentleman were very friendly and very welcoming. Any questions I had she answered. When I went to inspect the truck the gentleman was cleaning it. I do apologize but I don't remember their names.

Raymond G.
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Le client n'a pas laissé de commentaire.

Norbert M.
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Le client n'a pas laissé de commentaire.

Kevin W.
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Le client n'a pas laissé de commentaire.

Gregory S.
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Le client n'a pas laissé de commentaire.

Christopher S.
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The employees in this store held us movers up over two hours claiming to not be able to help us and that our reservation wasn't valid! It got so bad I had to call the uhaul customer service to force them to give me the keys. You will be getting a call about this situation! I believe their behavior was racially motivated!

Michael G.
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Le client n'a pas laissé de commentaire.

Gary D.
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Le client n'a pas laissé de commentaire.

CW E.
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Le client n'a pas laissé de commentaire.

C. W. E.
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Fast and friendly service. No issues or problems.

GORDON M.
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The location was tucked into a building and needs better signs to let individuals know they are located there. The staff was extremely helpful and friendly, but I was not prepared to pay as much as I did to rent a 5x8 trailer for 1 hour. Too expensive.

Ronnie S.
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Le client n'a pas laissé de commentaire.

Randy H.
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Le client n'a pas laissé de commentaire.

Laketta R.
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Go else where.. The lady upfront is very untruthful bed rude. Shesj hateful. I rent the biggest truck. Knowing that I had a broken hand and ankle. She called my cell and left a message letting my know she was calling the police if not returned.. I rented it for 48 hrs. This call was 36 hrs in. Nope not again. Truth go elsewhere.

Adrian N.
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Le client n'a pas laissé de commentaire.

Douglas W.
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The people are nice and friendly don't change a thing

Scott S.
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Cleanest truck I have ever seen! Very friendly and helpful staff as well.

Alexandra A.
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Le client n'a pas laissé de commentaire.

David S.
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Le client n'a pas laissé de commentaire.

Joseph E.
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excellent servoce

Joseph E.
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always great service

Jesus T.
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Ninguno excelente atencion y servicio

Teresa C.
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Le client n'a pas laissé de commentaire.

Wanda S.
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Great customer service; extremely professional and thorough.

Curtis P.
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Le client n'a pas laissé de commentaire.

justin jason H.
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I was treated excellent. made my moving experince a whole lot easlier, Thank you Joyce for making me laugh.

Donald M.
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Le client n'a pas laissé de commentaire.

Linda B.
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Great experience, rented over the phone and just as promised my equipment was ready to go on time. Great customer service, showed us how to use the tow dolly and it was very easy to use.

Wanda S.
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Best clerk in my rental experience; professional and very diligent in insuring everything was operational, safe, clean, and appropriate for my task.

Jerry S.
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Le client n'a pas laissé de commentaire.

GLEN M.
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Le client n'a pas laissé de commentaire.

Bradley G.
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Very gray check in, explained everything. Super nice people, will use this location again id I need to rent a truck

ANGEL URIEL P.
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Le client n'a pas laissé de commentaire.

Adam P.
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Staff was kind and patient. They cared for all of our needs were great for suggesting alternatives to our moving plan.

Wilfred R.
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My whole rental experience was exceptional!! The attendant as well as the assistant were very friendly and assisted us in all we needed to know. Best rental location.

clifford P.
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very friendly personel

bill L.
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Le client n'a pas laissé de commentaire.

Jeremy S.
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Le client n'a pas laissé de commentaire.

Tim C.
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I was supposed to get moving blankets but never received them. When I called and left a message they never responded.

Andrea B.
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Everything was good. From KK to the shipping store everyone was very nice and helpful.

William C.
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great location and very clean

william P.
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When I went to pick up the trailer I was told that it would be at another location because of the car dolly so I had to go across town to another location. The man there was very rude to my mother. And said that because her name was not on the contract he did not have to deal with her and would not communicate with her at all. I also had rented a utility Dolly which I had to go back across town to the other location to pick up. I had a car too attached to the U-Haul trailer and the man charged me extra money outside of the contract to help me hook the car dolly up. And told me I had to pay him cash for that. When we got to our destination there was an older lady there and when I ask for help to unattach the car dolly she said she did not do anything she just signed off on the paperwork we would have to figure out everything ourselves. The drop-off location was also at a liquor/BBQ store, and she told me I would have to back it into a spot out of the way of the drive-thru. I told her I could not do it with the car dolly still attached and she said that was for me to figure out. I felt that neither of these employees represented U-Haul in a very favorable light. For that reason I would never again recommend U-Haul

LOUIS W.
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Le client n'a pas laissé de commentaire.

DANNY H.
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Le client n'a pas laissé de commentaire.

Daphne J.
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Used after hours drop off. But had no issues

Hayden G.
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Le client n'a pas laissé de commentaire.

Mark M.
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Have the dolly in the truck when picking up....give me my money back for charging me a late fee when I turned the truck in one day prior.

JOHN HARDIN S.
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Joyce always take care of me to make sure I have the equipment.

JOHN HARDIN S.
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highly recommended

Timothy V.
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great

Allen L.
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they always take care of me here

house of S.
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awesome and friendly

JOHN HARDIN S.
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great location

Jada W.
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Le client n'a pas laissé de commentaire.

Gary S.
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Location was closed. I tried five times to return the vehicle using your mobile link. Link would not work. I drove all over town trying to find a location that was open. Finally called your 800 number to confirm that I dropped off the vehicle at the designated location. It was a nightmare experience

james T.
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excellent

willliam D.
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Le client n'a pas laissé de commentaire.

james T.
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this place gave me excellent help.

JOHN HARDIN S.
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excellent service

greg W.
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Speed up the rental process

Matthew W.
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Le client n'a pas laissé de commentaire.

VICKIE G.
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Le client n'a pas laissé de commentaire.

Henry B.
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Le client n'a pas laissé de commentaire.

central Hardin M.
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super service

Christopher Edwa D.
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Le client n'a pas laissé de commentaire.

paul S.
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Hire staff that can help unhook trailers or get trailer dolly's for people to use

Kevin C.
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Le client n'a pas laissé de commentaire.

Daryl J.
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Nice and friendly. They helped get me what I needed.

LOUIS W.
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Le client n'a pas laissé de commentaire.

kevin K.
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Le client n'a pas laissé de commentaire.

david S.
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Le client n'a pas laissé de commentaire.

darryl T.
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Le client n'a pas laissé de commentaire.

Melissa G W.
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Le client n'a pas laissé de commentaire.

Pam B.
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Le client n'a pas laissé de commentaire.

Justin B.
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Le client n'a pas laissé de commentaire.

Justin B.
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Le client n'a pas laissé de commentaire.

curtis H.
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Joyce took care of me great. Place is clean and friendly.

Bernardino Y.
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Le client n'a pas laissé de commentaire.

David S.
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Le client n'a pas laissé de commentaire.

donna K.
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Bonnie was awesome n so friendly!!! Definitely will go back there!

MAZABALO A.
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Le client n'a pas laissé de commentaire.

Julia H.
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Perhaps it was not the ‘Shipping Place' at fault but the 24/7 system did not work & had an extremely difficult time trying to get key. We were 2 hrs late in picking up 15 ft truck & app said reservation had been cancelled because we didn't pick it up on time! This was never stated anywhere that you had to pick up at exact time & caused additional delay & enormous frustration because the Shipping Place office was closed on Sunday. No one answered the local number & we were put on hold at 800 number far too long. Finally called an office 45 miles away that was open & they were able to give us the code for key. You should NOT advertise the 24/7 as an option if it doesn't work. We lost at least an hour trying to find a solution & will never do it again. Extremely poor service on UHaul's end!

david S.
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Le client n'a pas laissé de commentaire.

Denise B.
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Better/more convenient hours. Had to use drop off.

HENRY H.
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Le client n'a pas laissé de commentaire.

Cameron M.
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Nothing needs improvement Mike was amazing! Very friendly!

Michael L.
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Jeremy was great!

jamie T.
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wxcellent service

karen C.
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Le client n'a pas laissé de commentaire.

Kimberly P.
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The appliance dolly I rented had a broken bar which is very dangerous when pulling a washer up a flight of stairs. Also rhe paper with estimated gallons of gas needed after you use it is way off.

Kari O.
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Nothing, drop off location after hours was a breeze! Thank you!

Josh P.
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Le client n'a pas laissé de commentaire.

WILLIAM C.
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ONLY THING I CAN THINK OF IS HAVING SMALLER TRUCKS AVAILABLE FOR SMALL MOVES.

Non reviews have been submitted for this location.

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